YAYASAN CURUP AL-AMIN

KHOIRU UMMAH SEKOLAH MENENGGAH KEJURUAN ISLAM TERPADU(SMK IT) KHOIRUH

UMMAH
JL . PEMANCAR TVRI TASIK MALAYA KEC.CURUP UTARA KAB.REJANG LEBONG PROV. BENGKULU

NO : {no surat} February 17,2014

Subject :Apology letter

TO:

Sherina munaf

Merdeka street ,bandung

Indonesia ,40135

Dear Ms.Munaf,

We are that your recent shipment of supplies was defective,we understand your disappointment and apologize
for any inconnvence that this may have caused your organization.

In an effort that your recent shipment of our produck and the way they are being shipped,

We have switched to a new deliveri company and new packaging. This effort should prevent damage to our
products and will expedite ordest.

We will replace your entire order and have it shipped by the end of this week.there is no cost to you since this
was an error on our part.

We look forward to continuing serving your business and hope thet you will continue ordering products

From us . if there is anything else that we can do to reducs your inconvenience, plese fell free to contact us.

Sincerely,

Jujubandung

Head Manager

Jujubandung .word pres.com office

Dago street,bandung ,Indonesia

Tlp/Fax ;+62-858-626161xx

Email :jujubandung@home .com

Web:juju bandung.worddpress.com