Professional Documents
Culture Documents
ON
By
Rishab Gupta
Enroll. No. :- 15BSP1001
i
REPORT
ON
A report submitted in partial fulfilment of the requirements of PGPM Program of IBS Mumbai
ii
Authorization
This is to certify that the project entitled “DESIGNING & DEVELOPING OF WELLNESS
CENTER FOR SENIOR LIVING COMMUNITY” submitted by Rishab Gupta is a record of
the bona fide work carried out by him under my guidance and supervision. The report is
submitted as partial fulfilment of the requirement of PGPM Program of IBS Mumbai and this
work has not been submitted anywhere else for the award of any other degree.
IBS, Mumbai
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Acknowledgement
I sincerely thank my company guide Mr. Rabindranath Biswas, Operations Specialist,
Signature Senior Living India Pvt. Ltd. and my faculty guide Ms. Sanskritrani Desai,
Department of IT & Systems, IBS, Mumbai, for his kind and invaluable guidance in the
preparation and completion of the project entitled “DESIGNING & DEVELOPING OF
WELLNESS CENTER FOR SENIOR LIVING COMMUNITY”. I feel highly esteemed for
getting the privilege of his guidance, without which it would have been a difficult task to make
the project and prepare our project report.
Also, it was very kind and gracious of Mr. Abdulla Kagalwalla , Managing Director and Ms.
Sheetal Mohile, Business/Market Analyst, Mr. Sherin Justus, Wellness Director, Mr. Abbas
Bagasrawala, Food & Beverage Director, to provide us the environment for finishing our
project.
I owe my wholehearted thanks and appreciation to the entire staff of Signature Senior Living
India Pvt. Ltd. for their cooperation and assistance during the course of my project and I hope
that I can build upon the experience and knowledge that I have gained and make a valuable
contribution towards this industry in coming future
Rishab Gupta
Enroll no: 15BSP1001
PGPM, Marketing & IT
IBS Mumbai
_________________________
(Signature of Student)
_________________________ ______________________
Date: 24-05-2016
Approved Yes No
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Organization Overview
Mission Statement: To provide a high quality of life for our residents and our employee partners
Signature Senior Living, LLC (SSL) was co-founded in March of 2005 by Steven Vick.
He has over 20 years of experience in providing care and services to the senior living
industry. The relationships that he has established with the residents, families and staff of
the communities has helped to develop an outstanding reputation for his commitment to
the quality of life for the residents. Signature Senior Living communities offers a choice of
assisted living, personal care and memory care apartments and design a care and services
package that meets the needs and wants of Senior communities. SSL Pvt. Ltd are based at
Mumbai, India and Texas, U.S.A.
Signature takes the pride to develop each home with safety, security and comfort and they
are the pioneers in this domain.
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ABSTARCT
I. Topic: Wellness Programs and Centers are becoming more prevalent in senior living
communities across the country. Current information clearly indicates that wellness
programming improves function and promotes successful living among older adults.
Wellness initiatives at communities benefit both residents and staff. The next generation
of residents will demand wellness as a way of life.
II. Critical context: There was a time when senior care in India was confined to old age
homes. But those were generally meant for the destitute and run for charity. Things started
to change at the turn of the century and many sets of parents from the middle-class and
upper middle-class groups found themselves in standalone mode. This led to the concept
of ‘retirement communities’, especially in south Indian states such as Kerala, Andhra
Pradesh and Tamil Nadu.These cluster housing groups offered elderly people similar
lifestyle outside of their homes, besides also taking care of day-to-day household services
and medical emergencies. It also provides seniors with an option to spend the rest of their
lives with like-minded people from the same age-group and income-group.
The older adult population of today is significantly different than the older adult
populations of yesterday and of tomorrow. According to the United Nations Population
Fund, more than 100 million (10 crore) people in India are over the age of 60 (2012
figure), and this number is expected to multi-fold to 323 million (32 crore) by 2050. This
is roughly 8 per cent of our billion-plus population is over the age of 60, reaching 19 per
cent by 2050. Senior Living is gaining speed in India and also getting acceptance with
different age groups as well therefore Senior centers have long been important community
resources for older adults and their families, but to stay relevant, they must adjust to the
changing needs of the seniors.
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TABLE OF CONTENTS
Introduction...........................................................................................................................................1
Facts & Figures.......................................................................................................................................1
What is Senior Living?............................................................................................................................2
Levels of Care in Senior Housing Facilities …………………………………………………………………………………………. 2
The Four Common Services in a Senior Living.........................................................................................4
Evaluation of wellness............................................................................................................................5
Concept of Wellness Center....................................................................................................................6
Key Themes............................................................................................................................................7
Seven Dimensions of Wellness...............................................................................................................8
Project Overview....................................................................................................................................9
Activities at a Wellness Centre.............................................................................................................10
Facilities Provided at wellness center...................................................................................................12
Advantages of Wellness center............................................................................................................12
Fast facts on senior living supplies........................................................................................................16
SWOT Analysis of Senior Living industry...............................................................................................16
Market Potential..................................................................................................................................18
Marketing Strategies............................................................................................................................22
Senior Home in a Smart City – SMART HOMES.....................................................................................24
Grey Area.............................................................................................................................................25
Methodology........................................................................................................................................26
Limitations of the Study.......................................................................................................................26
Findings................................................................................................................................................27
Conclusions..........................................................................................................................................29
Recommendations................................................................................................................................29
Attachments.........................................................................................................................................30
References............................................................................................................................................36
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LIST OF ILLUSTRATIONS
I. List of Tables
Surveys…………………………………………………………………………………………………………………….34
viii
Introduction
Senior citizens are emerging as a large market for care homes. Financially well off buyers
in this category are increasingly looking for premium senior-living residential units that
cater to their emotional, physical, and lifestyle needs and developers are up to the
challenge. "The mindset of people regarding retirement homes is changing. The number of
senior citizens willing to spend their sunset years with similar-aged companions is rising.
Facilities, both living and medical, have improved in these complexes.
As seniors move from being 'young seniors' to 'elder seniors' from their 60's to 80's, the
needs of seniors undergo radical changes. As a result, housing solutions which work when
the senior is fit mentally and physically will start failing when the person needs higher
levels of care and is facing age-related health changes like vision / hearing impairment,
arthritis, and forms of dementia. Taking this into consideration, senior living projects
globally propose a concept of 'age in place' where all required facilities are present within
the same campus so that the senior does not have to move out of the campus with age.
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• Seniors do not think about their age in general and do not consider themselves as
old.
• 30% of seniors say they will avoid a product that is marketed towards older, or
disabled persons.
• Health & Wellness –To offer a rich roster of wellness programs to keep you fit
and healthy, as well as skilled health care when you need it.
• Warmth & Hospitality – To create a welcoming and supportive community where
residents and staff bring something special to each day and every encounter.
• Dining & Nutrition – To offer an exceptional dining experience, featuring
delicious, nutritionally rich meals for every diet and preference, served in comfort
and elegance.
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Senior Apartments
Senior apartments, also known as 55 + Communities or Retirement Homes are designed
for high-functioning elders, defined as those not requiring assistance with ADLs
(Activities of Daily Life). Senior communities are usually neighborhoods or towns
(consider Sun City, the nation’s “first and finest” senior community) that are limited to
people of a minimum age. They are designed for active seniors and have a variety of
social clubs such as golf, arts and crafts and cards.
Independent Living
In independent living retirement communities, the care recipient has full choice and
control over all aspects of his or her life. He or she must be independent in all aspects of
daily living such as bathing, dressing, being mentally alert, having bowel and bladder
control, and being able to walk. These communities provide a living environment for
individuals of a certain age and come in many housing styles, including single-family
dwellings, townhouses, duplexes, high-rise apartments, condominiums, and mobile
homes, which are either rented or owned by the individual. Additionally, the variety of
services offered varies between retirement communities, with some offering only police
and fire protection and others offering social and recreational activities as well.
Assisted Living
Assisted living facilities, which are also called congregate housing, are suitable for
individuals who need little or no help. Each individual lives in his or her own apartment,
and these are often equipped with emergency signaling devices. All residents use shared
spaces, which usually include living rooms, dining rooms, or laundry rooms. Minimal
services, ranging from central dining programs to organized recreational activities, health,
transportation, housekeeping, non-personal laundry, and security services, are also usually
available.
Nursing Care
Nursing Care (NC) also called as memory care(MC) provides residents with nursing care
facility. It has provision for taking care of physical or mental disabilities and the residents
are provided with physical, occupational and rehabilitative therapies. Numerous senior
housing options for people with dementia or Alzheimer's are available. With memory
impaired, it is important to have 24-hour support and structured activities to ensure their
safety and quality of life. Many families try to care for their loved ones at home, which
can be extremely difficult given the skill that is required to care for a person with memory
problems.
C) Housekeeping
Housekeeping is not just cleanliness. It includes keeping work areas neat and orderly;
maintaining halls and floors free of slip and trip hazards; and removing of waste materials
(e.g., paper, cardboard) and other fire hazards from work areas. It also requires paying
attention to important details such as the layout of the whole workplace, aisle marking, the
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adequacy of storage facilities, and maintenance. It includes activities such as
housecleaning, that is, disposing of rubbish, cleaning dirty surfaces, dusting and
vacuuming. It may also involve some outdoor chores, such as removing leaves from rain
gutters, washing windows and sweeping doormats.
Evaluation of Wellness
Most older adults feel younger than their age, have purpose and meaning in life and feel
mentally alert and stimulated. The highest percentage (91%) feel mentally alert and
stimulated. Overall, older adults mostly engage in activities to help them maintain and
optimize their health and wellness. Secondly, they engage in activities to help them
prevent deterioration of their wellbeing or illness.
Older adults feel “well” and make a direct connection between health and “quality of life.”
The challenges of a physical nature greatly outweigh others (emotional, memory loss, lack
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of resources) in affecting ability to care for their “self” and their well-being. Important
physical challenges include:
Decreased mobility
• Weight gain/loss
• Hearing loss
• Cardio condition
• Slowed reflexes
• Vision impairment
However, while physical issues are pressing and important, well-being is seen as more
dimensional than simply physical. More than 70% associate the following with feeling
good or having a sense of well-being (aided):
• Independence
• Peace of mind
• Mind
• Spirit
Therefore, a wellness program must be multi-dimensional to truly connect with mature
adults.
In more specific terms, a wellness center is a place where mental and medical healthcare
professionals, nutritionists and life-coaches provide a variety of treatments and services
for the health of their clients' minds and bodies. Some wellness centers are non-profit
organizations.
The study found that there is a strong desire for wellness programs in the marketplace,
with 65% of residents and 74% stating they “would like to have” or “must have” a
wellness program in their community. Additionally, 40% of people currently living in
retirement communities that do not address the dimensions of wellness would be
“somewhat” or “very likely” to consider moving to a community that does.
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Key Themes
The important five key themes are identified through the research:
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Seven Dimensions of Wellness
Social Wellness is the ability to relate to and connect with other people in our world.
Our ability to establish and maintain positive relationships with family, friends and co-
workers contributes to our Social Wellness.
Emotional Wellness is the ability to understand ourselves and cope with the
challenges life can bring. The ability to acknowledge and share feelings of anger, fear,
sadness or stress; hope, love, joy and happiness in a productive manner contributes to
our Emotional Wellness.
Spiritual Wellness is the ability to establish peace and harmony in our lives. The
ability to develop congruency between values and actions and to realize a common
purpose that binds creation together contributes to our Spiritual Wellness.
Environmental Wellness is the ability to recognize our own responsibility for the
quality of the air, the water and the land that surrounds us. The ability to make a
positive impact on the quality of our environment, be it our homes, our communities or
our planet contributes to our Environmental Wellness.
Occupational Wellness is the ability to get personal fulfillment from our jobs or our
chosen career fields while still maintaining balance in our lives. Our desire to
contribute in our careers to make a positive impact on the organizations we work in
and to society as a whole lead to Occupational Wellness.
Intellectual Wellness is the ability to open our minds to new ideas and experiences
that can be applied to personal decisions, group interaction and community betterment.
The desire to learn new concepts, improve skills and seek challenges in pursuit of
lifelong learning contributes to our Intellectual Wellness.
Physical Wellness is the ability to maintain a healthy quality of life that allows us to
get through our daily activities without undue fatigue or physical stress. The ability to
recognize that our behaviors have a significant impact on our wellness and adopting
healthful habits (routine checkups, a balanced diet, exercise, etc.) while avoiding
destructive habits (tobacco, drugs, alcohol, etc.) will lead to optimal Physical
Wellness.
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Project Overview
This project determines the needs & requirements for designing & developing a wellness
center for seniors living community in India.
To cater the physical, social, spiritual, emotional, mental, and economic well-being of the
55+ population by providing services like food and beverage, housekeeping, wellness,
security & Maintenance, Transportation and Concierge Services etc. to senior living
housings. This will be operated and managed by “Signature” Team by determining the
following:
i)Needs of Seniors
I. Essential Needs to be Delivered Door to door.
II. Effective House Keeping
III. Quality Health Care Services
IV. Concierge Service
V. Life enrichment activity.
ii)Services
The first thing you need to decide is what services you will be offering your customers.
Wellness center might include yoga and meditation classes along with acupuncture,
massage services and spa services as well. Deciding what services to provide will impact
how you target potential customers and your anticipated volume of candidates.
iii)Business Plan
Developing a business plan that sets forth the necessary goals, timelines for the business,
and the necessary financial funding needed is the first step to creating an actionable plan
to start your business. It is also the first step to ensure your business will be a success.
Business plan should be a blueprint that addresses every aspect of business, and thus
provides the instruction for building business.
iv)Location
Location remains an important consideration while developing a senior Wellness center.
When determining your perfect location, you need to focus on your senior needs and
identify where they would want your studio or center to be located. Your location should
be in the best possible area circle and offer peace and serenity because Seniors require
safety and a feeling of being well connected to their social needs. Wellness Center should
be located at the central or common place of the building which is easily accessible to the
seniors considering the fact that seniors do not have to bother finding it and they have to
move as minimum distance as possible.
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v)Manpower / Personnel Recruitment
Performing of secretarial and receptionist duties that include greeting all patients and
visitors, answering telephones, taking messages, following up on messages; scheduling all
physical exams, injury evaluations and drug screening appointments and rescheduling or
adjusting the schedule as required. Duties also include processing medical record copies to
appropriate locations with the responsibility of being sure to have the record
countersigned by the physician or physician assistant.
While our abilities, even our faculties, may diminish with age, our need to enjoy the best
of what it means to be human remains. That’s why the importance of activities at senior
centers — particularly assisted living and independent living — cannot be exaggerated.
But if asked to picture activities at a senior living community, one might envision a
“riveting” game of bingo, or a “suspense-filled” balloon volleyball match. Ten or twenty
years ago, this might have been a fair assessment. While there’s nothing wrong with these
old favourites, today’s senior communities offer residents much more.
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Communities, recognizing residents’ tastes and abilities vary, try to offer something for
everyone and allow residents to choose from an array of enriching and sometimes
unconventional activities.
Field Trips
Senior communities frequently host field trips to museums, sports games, concerts and
shows. Getting in touch with experts, teaching them the nuances of the field will help
them more fully appreciate it.
Dancing
Dancing remains ever popular at senior communities. It’s a daily event for most. Assisted
living residents enjoy line dancing, ballroom dancing, swing dancing and more. Dancing
is not only fun, but it also keeps residents fit. Not to mention, it’s an excellent social
opportunity.
Karaoke
There’s no such thing as bad singing if it comes from the heart. Singing, like dancing, is
great for the soul.
Outdoor Excursions
Just because you can’t hike 10 miles anymore doesn’t mean you can’t enjoy the outdoors.
Even if strenuous recreation is out of the question, getting outdoors is essential spiritual
nourishment for many people. People of all ages need opportunities to retreat from the
hustle and bustle, breathe fresh clean air, immerse themselves in nature — smell a wild
flower, walk among the trees, or look up at a mountain top. Senior communities recognize
this and offer frequent outdoor excursions.
Fitness
Fitness at senior communities today involves a lot more than “the morning stretch.” Tai
Chi and Yoga are now some of the most popular gentle senior fitness classes across the
country. Today’s senior communities strive to make fitness fun (and dignified) in order to
encourage residents to view exercise as a pleasure rather than a chore.
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Entertainment
Entertainment is a mainstay of most senior communities. Live entertainment frequently
offered by senior communities includes stand-up comedy, opera, bands, drama groups,
and visiting choirs. If song and dance isn’t your thing communities can even host a
pedigree dog show for their residents.
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• 74% of respondents believed the wellness program was an important reason why
residents joined the community; and
• 72% felt the program contributed to the satisfaction of the family of the resident. The
residents themselves rank the opportunities offered through wellness programs and a
wellness culture as important contributors to satisfaction. Within six months of move-in, a
survey of 1,042 residents discovered that the nonphysical attributes of their retirement
communities had a significantly greater impact on their satisfaction than the community’s
physical attributes.
The highest levels of satisfaction were related to:
• quality of daily life (cultural, musical, arts/crafts, entertainment and social
opportunities);
• dining flexibility (quality of food, variety of menu items and the services and times
available for dining);
• quality of personnel;
• personal control (privacy and sense of safety and security); and
• comfort (ease of making friends and sense that the residence is my home).
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reduced risk of Alzheimer’s disease. Aerobic exercise is particularly associated with
cognitive functioning.
• Cognitive decline was linked with risk factors for cardiovascular disease, including
hypertension, greater body mass index, heart disease, diabetes and smoking. Psychosocial
factors—emotional and social support networks, high socioeconomic status and low stress
levels—correlated with cognitive and emotional health later in life. (96 studies involving
65+ adults).
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vi. Wellness Makes Business Sense
Regardless of whether wellness activities take place in a dedicated wellness center or on a
sidewalk in the garden, wellness creates a positive and energetic atmosphere that attracts
potential residents (and their children) and is a powerful tool for marketing. An active
resident who is engaged in community life is a source of referrals and word-of-mouth
marketing. A variety of wellness offerings provide health benefits, from reducing the risk
of falls to controlling chronic conditions, that conserve wealth for the resident and save
money for the organization. As communities build the wellness program with facilities
and appropriate staff, they renew their attractiveness to Baby Boomers who see
themselves as active and plan to pursue hobbies and physical activity in their “retirement.”
At the same time, communities become more attractive to potential investors who see a
forward-thinking organization. A culture that embraces wellness is the same culture that
values person-centered care. In the future, communities will move beyond the traditional
structure of independent departments working in silos and consider “wellness” as the
umbrella over all the disciplines that provide services, programs and encouragement to
older adults. The wellness program meets both mission and operational objectives.
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Fast facts on senior living supplies
• Early entrants to this industry are Ashiana Group of Builders, Paranjape Schemes,
Impact Senior Living Estate, Covai Properties, Brindavan Senior Citizen
Foundation and Classic Promoters, among others. Their projects are already
operational in major metros like NCR-Delhi, Pune, Kolkata, Nagpur, Bangalore,
Amritsar, Coimbatore and Chennai.
• LIC Housing Finance entered the sector with Care Homes at Bangalore as a part of
their Corporate Social Responsibility initiatives.
• Some of India’s reputed corporate groups, like Tata Housing, have also started
building their business plans to start senior housing projects.
• Delhi Development Authority (DDA) has proposed to build 2000 flats for citizens
aged 60 and above. 800 of them are being planned in Dwarka, while rest in Rohini
and South Delhi.
• Preferred location for senior living projects are suburbs of metro cities in India
along with other traditional retirement destinations like Goa, Coimbatore and
Dehradun.
• Majority of these developments have 50-100 units in the form of residential
complexes, with larger ones having over 400 units. The typology of units varies
from 1 BHK-3 BHK units, villas and studio apartments.
• The typical size of these units range from 500 sq. ft. to 2,500 sq. ft. super built-up
(saleable) area.
Strength:
1. A niche industry where Product differentiation attracts customers
2. Advanced technology implementation
3. Selling a lifestyle, not just a bed in a traditional old age home
4. Ease of accessibility to healthcare services and other facilities like recreation and
social gathering
5. Friendly living environment with cohort of like-minded people
Weakness:
1. New concept and hence less awareness among customers
2. Unexplored marketing avenues
3. High construction cost of customized infrastructure for seniors
4. Ill trained and less qualified nursing/caregiving professionals
5. Few skilled domestic senior living management companies
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Opportunity:
1. Huge untapped market, currently only 0.0001% of seniors being served
2. A well evolved industry would attract innovative offerings from supporting
industries like insurance, banking and healthcare.
3. Educated target customers
4. Surging nuclear family system where children not living with parents for varied
reasons (career, opportunities etc.)
5. No close substitute product/service
Threat:
1. Less/No availability of land in or near metro cities
2. High attrition at bottom level workforce
Actionable Strategies:
The purpose of analyzing the industry through SWOT is to:
• Match the Strengths with Opportunities
• Turn Weaknesses and Threats into Strengths and Opportunities
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Weakness-Threat Strategy:(Minimize Weakness to avoid Threat)
1. Provide intensive training and basic qualification to the workforce to arrest high
attrition
2. Identify low-cost yet strategic locations to set up senior living facilities
Market Potential
So, on mapping the numbers, the total target market size comprising ‘Rich & Upper
middle class’ is approximately 1.5% of India’s population (1.2 billion) i.e. 18 million. On
the assumption that the rich class, as defined above, will not come to senior living
communities, in real terms target market for a upper class senior living facility could be
approximately a little over 10 million on all India basis.
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Customer Segmentation
Prospective customers of senior living industry can be categorized into four segments
based on their attribute and corresponding motivating factor, as tabulated below:
Segment 1 - Aspirational well-heeled empty nester couple wanting a better quality life:
• Offers suburban lifestyle.
• Couple would find the concept of campus life appealing.
• Values being part of peer group of like-minded / similar social strata.
• Willing to pay premium for good project design and proper brand.
• Seniors staying alone who like the social campus like environment.
• Appreciates long term healthcare requirements.
Segment 2 - Aging retiree facing early or advanced signs of constant health care needs:
• 6% of seniors in India have some form of dementia.
• Family not able to take good care of senior on their limited resources.
• Brings relief to second generation from care giving and still allows connect on 24/7
basis.
• Values professional care environment which is required at this stage.
• Highly relevant where support system is absent.
Segment 3 - Non Resident coming back from outside India or from other state:
• Large customer segment in Middle East, North America, Europe and Australia.
• Focused reach through NRI regional groups.
• Both – (a) seniors staying abroad wanting to come back as well as (b) children
staying abroad; with parents here will fuel demand for projects.
Segment 4 - Short term stay seniors wanting to stay for 3 - 6 months a year:
• Travelling NRI’s coming to India on short stays due to weather, visits, functions or
religious requirements.
• Possible to also attract foreigners to come to such projects.
• Good way of having seniors stay in the resort-like ecosystem if care family is
travelling.
• Health & wellness stay.
• Rehabilitation & recuperation stay.
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Strategic Factors of success
1. INTENT AND SCOPE: Dedicated entities to this sector, with a corporate structure
to scale up services and offer all segments of care. A bundle of real estate,
hospitality and healthcare
2. MODEL: Deposit/ Fee / Life time occupancy for more accountability and
involvement
3. SCALE: Large formats to achieve cost and service efficiency and encompassing all
levels of care. A genuine Continuing Care Retirement Communities (CCRC).
4. HUMAN RESOURCES: To set up multi institutes/ universities for training
personal so that a pipe line of specific and specialized talent /human resource is
available to the sector with a visible career path
Geographic Analysis
As suggested by the data from a survey by Money Control, southern India has most
concentration (53%) of senior living projects followed by western India (30%)whereas
cumulative contribution of northern and eastern India to this segment is 17%.
Highest number of young migrants and lower cost of living could be the reason for south
India to be the primary supplier of senior living projects. Diversity in lifestyle of huge
Indian population is going to be the compelling factor for the upcoming different variants
of supplies all across India.
A primary medication destination should be less than 30 minutes away to make residents
feel ‘in safe hands’. Secondary and tertiary medical services should be available in-house
or just-a-call-away.
2. Transportation
Though the seniors do not intend to travel much, a good connectivity with the outer world
links them with relatives/dear ones and hence not making them feel aloof.
3. Social Ecosystem
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In their golden years, seniors tend to connect more with peer group and enrich their social
relationships, and usually, they love it. There should necessarily be options for recreation,
entertainment, club, retail mall, temples etc.
4. Safety and security
24x7 security is a must. Safety and security is the last thing seniors would like to take care
of by themselves.
Less traffic density and hence less pollution attracts seniors to live a more pleasant life.
2. Civic Amenities
Government/municipality provided facilities like water, sewage, street lights, waste
collection and disposal plays another crucial role while selecting a site for senior living.
3. Lower cost
Affordable product (real estate) and services attracts more enquiries and thereby giving
bargaining power to facility providers.
1. Employment opportunities
Part time working not only keeps residents engaged but also opens a source of income.
Being connected to the world through Internet allows them to explore the endless horizon
of opportunities.
Marketing Strategy
Growth Drivers
• Adjacent residential complex
• Near to hospitals, retail stores, educational institutions
• Strategic location and thereby attracting more inquiries
• Technologically advanced infrastructure with the usage of Internet of Things (IoT),
wireless sensor networks and others to enable ease of monitoring and providing
best of comfort to the residents
• Appointment of leading specialized operator from senior living industry
• Well connected to the nearby urban neighborhoods
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• High density of financially independent and educated elders
• Surging nuclear family system particularly in states like Odhisa (87.7%), Madhya
Pradesh (82.3%), Himachal Pradesh (80%), Gujarat (77.1%), Punjab (76.1%),
Haryana (75.4%) and Rajasthan (75%) among others.
• Increasing acceptance of ‘Senior Living’ concept, already started in west and south
India
• Positioning of senior living facilities as retirement resorts, in contrast with
traditional old-age homes
• Proposed facilities:
Growth Inhibitors
• Scarcity of trained and dedicated labor force/nursing professional
• High attrition rate
• Less awareness of this concept in Asian market
• Price sensitive target market
• Minimum/no experience in target industry
• Prospects demand assisted living facility in conjunction to independent living
• High crime rate.
Brand Positioning
Brand positioning enables prospects to explicitly identify the value proposition,
cutting through the market alternatives. In order to frame the brand in customer’s
mind-set, the marketing strategy should inevitably focus on:
• Create clear messaging statement e.g. “Enriching your Golden years with Esteem,
Freedom & Care”.
• Differentiate with Amenities and person centric technology.
• Communicate consistently to raise awareness using advertorials, videos, articles,
blogs, newsletters, surveys etc.
• Offer not just medical services but a complete wellness solution, customized for
each resident, with special focus on development of body, mind and soul.
• Launch dedicated new website and social media marketing campaign to tap market
attention and thereby promoting enhanced transparency and credibility.
• Offer Pre-Move-in stay at nominal co
• Regular town hall with existing residents.
• Survey respondents can be offered a free package of services (such as medical
check-up at home or consultation with Geriatrician etc.) as a part of ‘building
customer relationship’ activity.
• A specialized sales team need to be in place who will convert leads to customers.
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Tech-savvy Infrastructure
Technology doesn’t just simplify life - it makes us more efficient in our operations. For
senior housing, there are a plethora of tools that can help ensure seniors remain active and
engaged in their communities.
• Electronic Medical Records (EMRs) – enable immediate, electronic access to an
individual’s health record
• Electronic Point of Care – mobile devices used by caregivers to collect vital signs
whether the resident is in their room, a hallway, or lounge
• Remote Monitoring – passive monitoring of sensors helps caregivers proactively
manage chronic conditions and identify health changes among residents
• GPS Devices – wireless tracking devices alert caregivers to the location of a
resident that may be lost or in need of urgent care
• Mobility matters – New walkers come with sensor, brakes, automatic incline
management capabilities. Remote health-tracking systems also give seniors greater
freedom of movement by watching for falls and other negative events, thus
providing residents a greater opportunity to get out and about.
• TV Time – With senior-friendly adaptations like large-text subtitles and
specialized TV listening systems for those with hearing impairment, televisions in
common rooms can be a popular gathering place for residents.
• Resort Style Dialing – Ability to use a phone anywhere in your community and
dial another phone within the community with a simple extension, rather than
dialing a full phone number e.g. dial room number. Dialing a simple three or four-
digit number helps residents feel part of a unified community, which makes them
more comfortable and secure in their new home.
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Waste Management
1. Waste to Energy & Fuel
2. Waste to Compost
3. Waste Water to be Treated
4. Recycling and Reduction of Construction and Demolition Waste
Water Management
1. Smart Meters & Management
2. Leakage Identification
3. Water Quality Monitoring
Energy Management
1. Renewable Source of Energy
2. Energy Efficient & Green Building
Urban Mobility
1. Smart Parking
2. Intelligent Traffic Management
3. Integrated Multi-Modal Management
Others
1. Tele-Medicine & Tele Education
2. Incubation/Trade Facilitation Centers
Easy access of advanced ICT and option of variant locations to set-up a senior living
facility would be the direct impact of this initiative on senior living industry. A strategic
selection of location and harnessing ICT with senior housing will give an edge to the
‘early-mover’ developers to set a benchmark for all the laggards. Premium charges and
reduced input cost at the satellite cities would definitely have a positive influence on the
profitability and thus, would compel developers to offer value to the customers.
Grey Area
When an industry is evolving, there are so many questions that are left un-answered to
almost all of the concerned companies. The answers are closely evident only after trial-
and error method in several attempts over a period of time. Senior Living industry is
definitely one among such cases in Indian scenario.
Few points of perusal are cited below:
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1. Which location would attract more customers?
2. How to exactly identify/pin-point the target market?
3. What are the best ways to reach the target market?
4. How to design the facility that attracts both seniors as well as their family?
5. Which management company would be best fit in Indian scenario: Domestic or
International?
6. How to effectively utilize senior’s free time and plethora of wisdom?
7. What level of medical care is to be provided in-house?
8. How to minimize the expectation mismatch between residents and Management
Company?
9. What operational departments need to be present in-house and what need to be
outsourced?
10. What is the optimum ratio of resident to workforce?
11. How to map training requirement of each caregiver?
12. What financing options would be available to prospective customers?
Methodology
A mixed methodology of quantitative research to measure and define “wellness” and
study the dimensions, then qualitative research to add depth and texture to our
understanding. Also analytical study method & other various methods are used to collect
and present data. Mainly the two types of data are used for this purpose-
1. Primary data
2. Secondary data
Primary data: This report is being prepared through extensive use of primary data. It is
collected from group of people who are related with this project. The following methods
are used in collecting primary data. These are:
a) Personal communication: Gathering of data via telecommunication with the executives,
helpdesks of the existed senior living projects and people related to the Senior Living
Community with the protested and well-designed questionnaire.
b) Observation method: Observing the activities of the existed Ongoing and Completed
senior living projects and the services provided by them.
Secondary data: Secondary sources are those which are published or processed materials.
Collection of secondary data are from the following sources-
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a) Published researches, reports, books, journals, articles, websites & brochures.
b) Personnel departments of Senior Living projects.
2)Ongoing shortages of health care professionals including doctors and nurses which
means that there are fewer health care providers available. This can increase waiting times
and delay patient access to necessary health care services, products and therapies
4)Language and education can also limit access to appropriate care, especially among
immigrant populations. People may not speak a common language fluently. This can
result in misunderstandings, even if people speak the same language, misunderstandings
can occur. Many people do not understand basic health ideas, medical terms or medical
information. This can delay or seriously impair their access to health care products and
services.
5)Patient or provider value systems can also act as barriers to modern health care services
and products. In some cultures, patients may seek modern health care services only after
exhausting traditional or spiritual remedies.
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SOCIAL ECOSYSTEM
Presence of social amenities such as temples, clubs, retail mall, entertainment and other
recreational facilities in the nearby catchment.
EDUCATION ECOSYSTEM
Spread, quality of and access to educational facilities play a role in selection of a project.
In many cases, presence of such institutions in micro catchment offers great advantage.
GROWTH PERSPECTIVE
Expected growth in terms of civic amenities and infrastructure in a particular corridor in
order to take advantage of capital appreciation
CONGESTION INDEX
Lower traffic congestion, lower density of population and lower presence of polluting
industries etc. are preferred by senior citizens for selection of a senior housing project.
CRIME RATE
Incidences of crime or the perceived sense of security or lack thereof in different pockets
of the city. Sometimes a suburban undeveloped area can be perceived as risky from a
crime perspective in-spite of site level security.
AESTHETIC ECOSYSTEM
Presence of well-maintained public parks, roads, water bodies, control of density, general
cleanliness etc. found within locations in each corridor.
CONNECTIVITY
Connectivity to major city nodes, retail and entertainment activity hubs and workplaces.
Considers both existing and proposed infrastructure initiatives within the city to ensure
ease of commute
LAND VALUE
Lower land value (to ensure affordability) for locations within the corridors can be a
strong attraction.
EMPLOYMENT DESTINATION
Access to employment hubs and facilities play a strong role since seniors especially in the
independent living stage want to stay employed even if it is part-time or consultative
employment.
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Senior Living Supply in India:
Conclusion: There had never been a better time to enter into the realm of Indian
senior living industry. Minimum density of competition and the never ending target
customer base is everything any organization craves for. Perfect infrastructure along with
the right link-ups with supporting industries (Human Resource, Healthcare and
Hospitality) is going to be the mantra of success for this emerging Real Estate+Service
industry.
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5. Increasing visibility, and thereby credibility throughout the value-chain to enjoy
enhanced bargaining power.
6. Detailed financial and operational risk mitigation and monitoring system need to be
in place.
7. Strategic collaboration with NGOs/Societal Welfare groups could be a point of
interest for a lot of senior residents, giving them options to utilize their free time.
8. Installation of financially viable alternative energy source (solar power / biomass
electric plant etc.) to bring down electricity bill for residents and giving back to
mother earth, simultaneously and thereby building a trustworthy relationship with all
the stakeholders.
9. Quantitative survey backed by qualitative focus group discussions is vital to make the
product mix correct.
Attachments:
Following are the existed senior living projects in different regions of India:
North- Saket Pranaam, Antara, Aamoksh
South-Swarnalayam, Covai, Classic Kudumbum, Shree Gokulam, Brindavan, Rakindo
Sobha, Brigade, Anandam, Riverdale
West-Athashri, Vedaanta, Caramel Heaven, Dignity, Vatavriksha, Bougainvilla, Astha,
Golden Nest
East- Aakriti, Ashiana
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Amenities provided by Signature Senior Living
S. No. Amenities
1 Club House
3 Swimming pool
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4 Party Lawn
5 Jogging Track
6 Gymnasium
7 Steam
8 Sauna
9 Jacuzzi
10 Departmental store
11 Temple
12 Intercom
13 Community Hall
14 Coffee shop
15 Live Kitchen
16 Outdoor Games
17 Electronic Games
18 Internet facilities
20 Medical assistance
22 Room Service
23 Ministry
24 Cycling Track
26 Library
27 AC and Refrigerator
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28 Travel Arrangement
30 Festival celebration
31 Housekeeping
32 Ambulance
35 Physiotherapy
36 Pharmacy
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52 Smart Electronic Remote System for all
switches
53 Cardio- Diab food options
55 Paramedical facilities
58 Salon
60 Hobby Club
Surveys
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Activity Calendar of Independent Living for a particular month
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References
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WebLinks:
http://www.culpepperplace.net/benefits-of-living-in-a-retirement-community/
http://www.aplaceformom.com/blog/why-seniors-prefer-senior-living-communities/
http://www.wesleyglen.com/wellness-center
https://www.icaa.cc/business/whitepapers/icaabusinesscase-wp.pdf
http://www.aarp.org/content/dam/aarp/livable-communities/act/civic/transforming-senior-centers-
into-21st-century-wellness-centers-louisiana-aarp.pdf
http://www.ipa.udel.edu/healthpolicy/srcenters/FactSheet1.pdf
http://www.aplaceformom.com/blog/beyond-bingo-activities-at-todays-senior-communities/
http://www.moneycontrol.com/news/real-estate/the-seniorassisted-living-sectorindia_853011.html?
utm_source=ref_article
64655RMC No. 38-2012.pdf
The Nutrition Needs of Senior Citizens | Everyday Health
NIHSeniorHealth: Eating Well As You Get Older - Limit Some Foods
https://en.wikipedia.org/wiki/Housekeeping
https://www.ccohs.ca/oshanswers/hsprograms/house.html
http://www.morningstar.in/posts/33863/real-estate-for-senior-citizens.aspx
E-Books:
Jones Lang Lasalle on Senior Living Sector in India.
Apfm_ebook_guide-to-senior-housing_final.
Affordable_Housing_in_India_2012.
elderly_in_india-pdf.
Transforming-senior-centers-into-21st-century-wellness-centers-louisiana-aarp_2.
SrGuide-pdf.
Senior-project-ppt.
Wellness survey white paper-pdf.
Report-stsailes-primary-healthcare-project-pdf.
MillerHistoryofWellness-pdf.
Limitation-to-access-pdf.
Outdoor Recreation, Health, and Wellness-pdf.
Has India aged enough to welcome Senior Living Industry-LinkedIn.
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