Svetlana Shakhverdyan

SUMMARY
Marketing student with practical
experience in customer support and
sales. Eager to use academic knowledge
to explore consumer path, insights and
behaviour in the digital area.
CONTACT
shakhverdyanlana96@gmail.com
(+374)94040626
SOFT SKILLS
Interpersonal communication,
presentation, customer support, problem-
solving, organizing skills, multitasking,
coordinating and management, sales
skills, project planning
TECHNICAL SKILLS
EXPERIENCE
ERAZ PARK LLC (NOVEMBER
2016 - MARCH 2018)
Clients Service Specialist
Coordinated 1000+ customers flow in
large events (Winter Park opening &
closing)
Presented 5+ services and products in the
park
Resolved customers problems and
stressful situations with smooth
communication
PROMO PR (MARCH 2016 -
NOVEMBER 2016)
BTL activities Coordinator
Organized 3+ month long BTL campaigns
for 4+ clients
Coordinated sales data and input
Supported hostess acquisition and
training team
VOLUNTEER EXPERIENCE
ARMENIAN MARKETING CLUB
(2016-PRESENT)
Participation in trainings

Microsoft Office COCA COLA YEREVAN

Internet research MARATHON (19-21 OCTOBER
Photoshop 2018)
Participant registration & organizational
support
LAGUAGES FRANCOPHONIE 2018 (6-13
OCTOBER 2018)
Armenian - native Delegations meeting & transportation
French - fluent
VTB BANK
Russian - intermediate
English - intermediate Internship in Customer service and Loan
departments

INTERESTS EDUCATION
2015-2019 FRENCH
Reading, Movies, Hiking, Dancing UNIVERSITY IN
ARMENIA,FACULTY OF
MARKETING BA