GOPI SHARMA

Mobile#: +91-7818983925
Email ID: gopi.sharma11@gmail.com

Career Summary
 MBA with 6 years of industry Experience in the areas of Sales, Marketing & Business Development.
 Successfully completed training in SAP (Sales & Distribution) module using ECC 6.0. (EHP-6) from
Enterprise India Training Center, Bangalore.
 Achieve a challenging position in the area of Enterprise Resource Planning (SAP), where my analytical,
academic and
professional skills can be used to the benefit of the organization as well as my career growth.
 Have an excellent presentation, written and oral communication skills and good problem-solving skills.
 Excellent analytical, quick learning and problem-solving skills with a desire to work in a team-oriented
environment. Have good team spirit and goal oriented.
Career Objective
Career Enhancement in SAP (SD) as Functional Consultant/Business Analyst and work in a challenging
environment using my technical, analytical and management skills for the growth of the organization as well as
improve my knowledge and expertise, thereby achieving personal and professional growth.
My Core Competencies include:
 SAP (SD) Certified Associate – (ECC 6.0 EHP6)  In-depth understanding of sales
process from enquiry to billing
 Sales & Marketing Management  Analytical Skills
 Problem Solving Skills  Good Communication Skills

SAP Skills
 Organizational Structures: Organizational Units and Organizational Structures in Sales, Shipping and
Billing processes.
 Master Data: Customer Master, Material Master, Customer Material Info Record, Field Control for
Customer.
 Sales:  Basic Sales Document Processing, Sales Document Types, Item Categories and Schedule Line
Categories, Copy Control, Partner Determination, Availability Check - Basics, Incompleteness Control,
Free Goods and Free-of-Charge Items, Material Determination, Listing and Exclusion, Common
distribution channel and common division, Consignment processes
 Shipping:  Basic Delivery Processing, Delivery Types and Delivery Item Categories, Picking, Packing and
Goods Issue, Delivery Scheduling, Shipping point Determination
 Pricing: Pricing Processing & Determination, Condition Technique, Condition Records
 Billing: Basic Billing process, Billing Types, Credit memo and Debit memo, Billing Plan,

Career Path
SAP(SD) Training - ECC 6.0 (EHP-6) 2019
Enterprise India Training Center, Bangalore
Momcom Software Services Pvt. Ltd. Noida (U.P.) 2017-2019

Sr. Customer Support Executive 2016-2017

Tech Software, Noida (U.P.)
Customer Support Executive 2014-2016
Concentrix Daksh (IBM Daksh), Gurgaon (Haryana)

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Key Responsibilities

Momcom Software Services Pvt. Ltd.

(2017-2019)
 Provide Latest GPS Map Update services and Technical help to customer for USA & Canada country.
 Dealing with GPS Navigation Customers. Handling incoming calls from USA & Canada.
 Customers face issue like GPS connectivity issue, Updating, and many other GPS issues.

Tech Software
Sr. Customer Support Executive (2016-2017)
Job Role & Skills Gained: -
 Handling incoming calls from USA & Canada customers.
 Customer’s face issue like connectivity, Computer working slow, Router issue, Printer not working.
 Handling Computer Remote sessions and telling customer about reports in Action Center, Event Viewer,
System Configuration, Driver update in their Computer.
 Selling Company Package for Laptop / Computer Support, Printer Support, E-Mail Support and Anti-Virus
Support.
 Responsible for executing the entire sales process, starting from enquiry to billing
 Solution Selling: Understanding the requirements of the customer and then offering best solutions.
 Promotion of new products and new technologies to win over competition.
 Maintaining reports on all sales & promotional activities.
Concentrix Daksh (IBM Daksh).
Customer Support Executive (2014-2016)
Job Role & Skills Gained: -
 Managing the provider’s Health Insurance Claim and Ensuring his satisfaction by achieving delivery and
service quality.
 Worked for Aetna Process. This is an insurance provider Company.
 Verify claims asked by Hospital according to the documents. It includes medicine charges, Hospital charges,
Doctor fees etc.
 Independently engage with the top management / decision makers of prospective and existing clients.
 Maintaining rapport and relationship with customers.

Education

SAP(SD) Training - ECC 6.0 (EHP-6) 2019

Enterprise India Training Center, Bangalore
MBA – (MARKETING & HR) 2009-2011
Maharshi Dayanand University, Rohtak (Haryana)
B.A. 2006-2009
Kurukshetra University, Kurukshetra (Haryana)
12th 2005-2006
Board of School Education, Haryana
10th 2002-2003
Board of School Education, Haryana
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Personal Details

Marital Status : Married

Languages Known : English & Hindi
Nationality : Indian
(Signature)

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