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  • Usama Izhar Subzwari: Customer Service Supervisor (Gerry's Dnata)

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    Usama Izhar Subzwari
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    Usama Izhar Subzwari is a customer-focused professional with experience in customer service and operations roles. He has over 5 years of experience in roles such as Customer Service Supervisor, Customer Service Representative, Accounts Receivable/Payable Officer, and Accounts and Admin Officer. His skills include initiative, leadership, management, training, and proficiency in Microsoft Office applications. He holds an MBA in Supply Chain Management and a B.Sc. in Business Accounting and Finance.

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    U.I.S-Cv (OPS)

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    Usama Izhar Subzwari is a customer-focused professional with experience in customer service and operations roles. He has over 5 years of experience in roles such as Customer Service Supervisor, Customer Service Representative, Accounts Receivable/Payable Officer, and Accounts and Admin Officer. His skills include initiative, leadership, management, training, and proficiency in Microsoft Office applications. He holds an MBA in Supply Chain Management and a B.Sc. in Business Accounting and Finance.

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    25 views2 pages

    Usama Izhar Subzwari: Customer Service Supervisor (Gerry's Dnata)

    Uploaded by

    Usama Izhar Subzwari
    Usama Izhar Subzwari is a customer-focused professional with experience in customer service and operations roles. He has over 5 years of experience in roles such as Customer Service Supervisor, Customer Service Representative, Accounts Receivable/Payable Officer, and Accounts and Admin Officer. His skills include initiative, leadership, management, training, and proficiency in Microsoft Office applications. He holds an MBA in Supply Chain Management and a B.Sc. in Business Accounting and Finance.

    Copyright:

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    Download as DOCX, PDF, TXT or read online from Scribd
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    of 2

    Usama Izhar Subzwari

    393 R Block Johar Town Lahore Pakistan. Cell 0923364597119


    subzwariusama@gmail.com

    Professional Summary
    Customer-focused professional with experience in facilitating operations aspire to establish
    myself as a top-quality service oriented personal in the industry and boost my career by
    serving the needs of the customer in a challenging environment requiring teamwork and to be
    an efficient contributor to the development and enhancing operations through process
    improvement and staff development and uniting teams to deliver exceptional service of the
    organization.

    Skills
     Initiative
     Leadership
     Management
     Training
     Energetic
     Microsoft Office (MS word, MS Excel , PowerPoint)

    Working
    Customer Service Supervisor (Gerry’s Dnata)
    Allama Iqbal International Airport Lahore, Pakistan
    August 2016 - date
     Communicating with clients and customers about their experiences with a product or
    service
     Providing advice on purchasing products or services
     Listening to customer or client complaints or concerns
     Solve potential issues and inform about their queries and provide feedback
    Customer Service Representative (Royal Airport Services)
    Allama Iqbal International Airport Lahore, Pakistan
    Jan 2016 – July 2016
     Customer services and activities
     Documentations Pre and Post procedures
     Maintain monthly activity reports
     Works on Amadeus (Customer Management)

    Accounts Receivable/Payable Officer (Power Zone Engineering and Services)


    Lahore, Pakistan

    Nov 2013 to Oct 2014

     Responsible for Customer Accounts Reconciliation


     Maintain Customer Account Record
     Recovery updates and maintain records
     Communication with concern Sales person against Accounts
     Review transactions for compliance
     Dispatching
    Accounts and Admin Officer (Asmaar International)
    Lahore, Pakistan
    Sep-2012 to Sep-2013

     Accounts:
     Prepare Bank reconciliation statement every month
     Posting to General Ledger and sub ledger
     Reconcile sub ledger balances with General Ledger
     Prepare bank payment Vouchers
     receipt vouchers, journal vouchers
     Get vouchers signed and forward to cashier
     Prepare payroll & make remittances including salary forwarding

     Admin:
     MS Office and MIS working
     Monitor the related activities
     Supervision of security and janitorial work
     Dealing with internal and external affairs
     Assign daily task to Office Assistants

    Qualification
     MBA Supply Chain Management /University of Central Punjab
    Lahore Pakistan 2016
     B.Sc. (Hons.) Business Accounting and Finance Government College University
    Lahore Pakistan 2013

    Certifications
     Human Factor
     Customer Handling
     Customer Service Skills
     Rescue 1122
     Safety Management System

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