Usama Izhar Subzwari

393 R Block Johar Town Lahore Pakistan. Cell 923364597119

subzwariusama@gmail.com

Professional Summary
Professional with experience in facilitating customer operations and Marketing to establish as
quality service oriented personal in any industry that I served before and after acquiring
degree in Business Administration from Esteemed organization. I boost my career by
fulfilling the needs of customers with the implementation of skills and knowledge in any
challenging environment.

Skills

 Strong communication
 Interpersonal skills
 Self-motivation and ability to work independently
 Excellent leadership ability
 Good problem-solving skills
 Decision making skills

Employment History

Operations Manager Mar 2020 – To Date

MHM Productions (SMC-Private Ltd)
Lahore
 To provide comprehensive, accurate and timely services and to manage
activities
 To develop and implement operation strategies and initiatives aligned with the
overall departments
 To handle clients and follow up with clients and pre and post-production team
 Create order forms and invoices
 Follow up with operations team

Customer Service Executive (Team Lead)

Gerry’s Dnata International Airport
Lahore Aug 2016 – Mar 2020

 Interaction with clients and customers about their experiences with products or
services
 Providing advice on purchasing products or services as team lead
 Listening to customer or client complaints or concerns
 Solving potential issues and answering about their queries and providing
feedback as team lead
Customer Service Representative
Royal Airport Services International Airport
Lahore Jan 2015 – July 2016

 Customer services and activities

 Documented Pre and Post procedures
 Maintained monthly activity reports

Accounts Officer
Power Zone Engineering and Services
Lahore July 2014 - Oct 2014

 Customer Accounts Reconciliation

 Maintained Customer Account Record
 Recovered updates and maintain records
 Communication with concern Sale person against Accounts
 Reviewed transactions for compliance

Marketing Coordinator
Dyson Pharmaceuticals
Lahore Nov 2013 – Feb 2014

 Monitored business development, sales and sales operations related matters sold by
territory officers regarding medicine products
 Developed and executed sales plans and program, both short and long term, to ensure
profit growth and expansion of principal business
 Developed and modified regional coverage consultation with field officers
 Communication with the commercial department for execution of the business
sales and incentives

Accounts & Admin Officer

Asmaar International
Lahore Sep 2012 - Sep 2013

 Bank reconciliation statement every month

 Maintained general ledger and sub ledger
 Prepared bank payment Vouchers receipt vouchers, journal vouchers
 Get vouchers signed and forward to cashier
 Prepared payroll & made remittances including salary forwarding
 Supervision of security and janitorial work
 Dealing with internal and external affairs
 Assigned daily task to office assistants
Internship
Assistant Store Officer
The Pakistan Society for the Rehabilitation for the Disabled
Lahore Dec 2015 – Jan 2016
 Monitored stock control warehouse activities

Sahara for Life Trust

Lahore June 2012 - Aug-
2012
Worked on rotation basis in
 Finance & Accounts Department
 Human Resource & Admin Department
 Purchase Department
 Marketing Department

Education

 MBA Supply Chain Management University of Central Punjab Lahore 2016

 B.Sc. (Hons.) Business Accounting and Finance Government College

University Lahore 2013

Participation/Appreciation
 International Conference on Institutions, Growth and Development of Pakistan
(GCU)
 Joint Secretary in Event Management and services rendered of Business
accounting and Finance society (GCU)
 Volunteer in service Department (UCP)

Certifications
 Human Factor
 Customer Handling
 Customer Service Skills
 Rescue 1122
 Safety Management System
References
Muhammad Asim Tanveer
Relationship Manager Faysal Bank Lahore
Cell 923214647740
asim.tanveer@live.com

Faisal Riaz
Executive Customer Service Manager Saudi Arabian Airlines
Cell 923354200685
Friaz@saudia.com

Khalid Amin
Duty Manager Gerrys Dnata Pvt Ltd
Cell 923004469747
Mkhalidamin747@yahoo.com

Zaid Tahir
Assistant Manager Compensation & Benefits Raaziq International Pvt Ltd
Cell 923214647460
Zaid4506@gmail.com