abidrohail7@gmail.

com • 0321 – 6776662

Abid Rohail LinkedIn Profile • Lahore, PK
Customer Support Executive

Accomplished and result-oriented professional with good experience in maximizing

customer satisfaction and enhancing team performance by strategically managing
queries/complaints and implementing process improvements. Capable of using latest
software for data entry of customer service information for accuracy and quality
control. Articulate communicator with excellent interpersonal skills; foster and fortify
productive relationships with clients, staff members, and senior management.

Process Optimization | Team Management | Qualitative & Quantitative Analysis

Critical Thinking | Cross-functional Collaboration | Project Administration

Professional Highlights

Enterprise Technology Solutions, Lahore 2022 - Present

Inbound Account Executive
Manage the flow of incoming leads, to qualify leads during calls and to carry out
product demos. Resolve problems and handle complaints in a timely manner.
Supervise sales account representatives, while identifying new potential customers.
Stay up-to-date with new features and product launches. Monitor and report on sales
performance analytics.

Mindbridge Private Limited., Lahore 2017 - 2021

Customer Support Executive
Handled inquiries and complaints by communicating with customers through various
channels. Resolved complaints and followed up on resolutions, resulting in client’s
satisfaction. Identified customers' needs by following procedures and policies.
Carried on a positive, empathetic, and professional attitude toward customers at all
times. Maintained streamlined workflow by keeping records of customer interactions,
transactions, comments, and complaints. Communicated with co-workers to diagnose
problems. Prioritized the workload to ensure the most critical issues are resolved first.

● Demonstrated leadership skills in accomplishing multiple projects while

adhering strict timelines.
● Managed teams of junior customer service representatives to boost
productivity, encourage teamwork, and increase performance.
Mian Sons Private Limited., Lahore 2010 - 2016
Branch Supervisor
Assessed and identified new opportunities for growth in current and prospective
markets. Established the company’s goals and objectives. Performed regular
employee evaluations to determine areas of improvement. Designed business
strategies and plans to meet the company goals. Made sure that the company has
sufficient resources such as personnel, material, and equipment. Ensured all
company activities adhere to legal guidelines.

Education

Intermediate 2010
Wise College, Lahore
Matriculation 2008
Education Centre Lahore