CHAPTER 6

COMMUNICATING
It is a process of sharing information through symbols, including words and message. Communication
may happen between superior and subordinate, between peers, between a manager and a client or
customer, between an employee and a government representative. It may be done face- to-face or
through printed materials, or through an electronics device like telephone. In management,
communication must be made for a purpose and because it has a cost attached to it, it must used
effectively.

FUNCTION OF COMMUNICATION
* INFORMATION FUNCTION
* MOTIVATION FUNCTION

* CONTROL FUNCTION

* EMOTIVE FUNCTION

THE COMMUNICATION PROCESS

* DEVELOP AN IDEA
* ENCODE

* TRANSMIT

* RECEIVE

* DECODE

* ACCEPT

* USE

* PROVIDE FEEDBACK

FORMS OF COMMUNICATION
*VERBAL COMMUNICATION

are those transmitted through hearing or sight. These modes of transmission into two classes: oral and
written .

*Oral communication-

mostly involves hearing the words of the sender, although sometimes, opportunities are provided for
seeing the sender’s body movements.

* Written communication-

where the sender seeks to communicate through the written word. It may prepared as memo and sent
to the receiver.

*NON-VERBAL COMMUNICATION
is a means of conveying message through body language, as well as the use of time, space, touch,
clothing, appearance, and aesthetic elements.

THE BARRIERS TO COMMUNICATION

*PERSONAL BARRIERS

* PHYSICAL BARRIERS

* SEMANTIC BARRIERS

TECHNIQUES FOR COMMUNICATING IN ORGANIZATIONS

*DOWNWARD COMMUNICATION =
To give instructions ,To provide information about policies and procedures, To give feedback
about performance, To indoctrinate or motivate.
 *UPWARD COMMUNICATION=
There is a need for management to provide employees with all the necessary material and non
material support it can give. The requirement, however, is for management to know the specific
needs of the employees. This is the primary reason for upward communication.

*FORMAL GRIEVANCE PROCEDURES

*EMPLOYEE ATTITUDE AND OPINION SURVEYS
*SUGGESTION SYSTEMS  OPEN-DOOR POLICY
*INFORMAL-DOOR POLICY
*INFORMAL GRIPE SESSIONS
*TASK FORCES
* EXIT INTERVIEWS

HORIZONTAL COMMUNICATION
-refers to messages sent to individuals or groups from another of the same organizational level
or position

* To coordinate activities between departments

*To persuade others at the same level of organization
*To pass on information about activities or feelings

Ex.
 Memos  Meetings  Telephones  Picnics  Dinners  Social affairs

MANAGEMENT INFORMATION SYSTEM

(MIS is defined as organized method of providing past. Present, future and projected information on
internal information's and external intelligence for use in decision making.

*To provide a basis for analysis for early warnings signals that can originate both externally and
internally.

*To automate routine clerical operations like payroll and inventory reports

*To assist managers in making routine decisions like scheduling orders, assigning orders to machines,
and reordering supplies

*To provide thee information necessary for management to make strategic or non programmed
decisions.

MANUFACTURING RESEARCH AND DEVELOPMENT PERSONNEL MARKETING ENGINEERING FINANCE THE

MIS AND ITS RELATION WITH DIFFERENT DEFARTMENTS AND ORGANIZATION
ST. JOHN TECHNOLOGICAL COLLEGE OF THE PHILIPPINES
#29 Jewel St. Forest Hills Subdivision, Gulod, Novaliches, Quezon City

ENGINEERING DEPARTMENT

“ENGINEERING MANAGEMENT”

CHAPTER 6

SILVA, JULIUS T.

BS CPE 4

ENGR. TURINGAN

INSTRUCTOR
ST. JOHN TECHNOLOGICAL COLLEGE OF THE PHILIPPINES
#29 Jewel St. Forest Hills Subdivision, Gulod, Novaliches, Quezon City

ENGINEERING DEPARTMENT

“ENGINEERING MANAGEMENT”

CHAPTER 2

JESHEL VITOR

BS CPE 4

ENGR. TURINGAN

INSTRUCTOR