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  • Management of Quality Assignment No. 5: Dimensions Dissatisfiers Satisfiers Delighters

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    hitesh rathod
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    This document is a management of quality assignment submitted by four students. It evaluates the dimensions of quality for their educational institution. Each dimension - consistency, courtesy, completeness, accessibility, accuracy, responsiveness, time and timelessness, and safety - is rated based on what dissatisfies, satisfies, or delights students. For example, infrastructure, washrooms, and water filters are listed as consistency dissatisfiers, while the computer lab, library, and faculty are satisfiers. Placement and alumni committees and industry visits are seen as delighters.

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    MOQ Assignment

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    This document is a management of quality assignment submitted by four students. It evaluates the dimensions of quality for their educational institution. Each dimension - consistency, courtesy, completeness, accessibility, accuracy, responsiveness, time and timelessness, and safety - is rated based on what dissatisfies, satisfies, or delights students. For example, infrastructure, washrooms, and water filters are listed as consistency dissatisfiers, while the computer lab, library, and faculty are satisfiers. Placement and alumni committees and industry visits are seen as delighters.

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    13 views1 page

    Management of Quality Assignment No. 5: Dimensions Dissatisfiers Satisfiers Delighters

    Uploaded by

    hitesh rathod
    This document is a management of quality assignment submitted by four students. It evaluates the dimensions of quality for their educational institution. Each dimension - consistency, courtesy, completeness, accessibility, accuracy, responsiveness, time and timelessness, and safety - is rated based on what dissatisfies, satisfies, or delights students. For example, infrastructure, washrooms, and water filters are listed as consistency dissatisfiers, while the computer lab, library, and faculty are satisfiers. Placement and alumni committees and industry visits are seen as delighters.

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    of 1

    MANAGEMENT OF QUALITY

    ASSIGNMENT NO. 5

    Submitted by -:
    SAKSHI AGRAWAL (01)
    PRATEEK DESAI (09)
    HITESH RATHOD (36)
    IKCHA SHANKAR (40)

    DIMENSIONS DISSATISFIERS SATISFIERS DELIGHTERS

    CONSISTENCY Infrastructure , Computer Lab, Placement committee,


    Washrooms, Library, Alumni committee,
    Water filters. Faculty, Industry visits.
    Events
    COURTESY _ Attendance, Helping nature of
    Guest lecture. Faculty.
    COMPLETENESS _ Syllabus, IBM course
    Teaching Hours.
    ACCESSABILITY WiFi for each student. Computer labs, Internet accessibility
    Library. on Computers.
    ACCURACY _ Marks assessment Guidance

    RESPONSIVENESS Student issues not Faculty clearing Response on personal


    heard on time, queries in class. contact.
    ERP
    TIME AND Delay in providing Assignment _
    TIMELESS Curriculum, submission
    Late response on
    cancellation of lecture
    SAFETY Watchman Fire Extinguisher, Fire alarm,
    First Aid. Rest room,
    Sanitary Pad Machine.

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