EXPERIENCE
ALEXUS REED
ALEXUS.REED517@GMAIL.COM
980-777-6155
EDUCATION
JOHNSON C. SMITH
UNIVERSITY/ PRESENT
Bachelor of Science
Major Business: Administration
Concentration: Management
Current GPA: 3.72
CORE COMPETENCIES
Problem Solver
Interpersonal Skills
Team Building
Customer Experience
Managing People
Continual Learning
Relationship Management
Coaching and Developing
CUSTOMER SERVICE SUPERVISOR/ REPUBLIC SERVICES
CHARLOTTE, NC
Mar 2019 – Present
• Supervises a team of 23 Customer Service Specialist agents
• Conducts Walkabouts and Huddles to discuss vital CRC
announcements and agent metrics
• Executes monthly one on one’s with my agents to review areas
of improvement, PTO balances, corrective action, and growth
opportunities
• Completes Supervisor Operating Reviews monthly with
Leadership to discuss strengths and areas of opportunity for my
team to encourage growth
• Completes corrections to agent’s time cards to ensure all hours
are entered in before the end of the pay period
SENIOR ADVISOR/ REPUBLIC SERVICES
CHARLOTTE, NC
Apr. 2018 – Mar. 2019
• Became an acting supervisor for a team of 21-23 agents
• Completed the Performance Management Program and utilized
effective time management to complete a productive work day
• Conducted Walkabouts and Huddles to discuss vital CRC
announcements and common topics
• Executed one on one’s with my agents to address areas of
improvement
• Provided coaching and feedback to improve performance
• Assisted in development of new hired agents through Republic
Services’ Nesting Program.
ONLINE SALES CORRESPONDENT/ REPUBLIC SERVICES
CHARLOTTE, NC
May 2018 – Apr. 2018
 • Responded to customers promptly with a resolution within 24-
48 hours via email
TECHNICAL SKILLS
• Provided efficient floor support for phone agents
• Gathered and presented common issues and resolutions in
Microsoft Office team huddles for new agents
Excel • Became the first pilot for the 2017 Live Chat launch in the
Word Charlotte CRC
• Attended web meetings with suggestions to improve the
PowerPoint
customer’s and agent’s experience with Live Chat
Access • Transitioned to Online Sales Representative
Outlook • Sold new Commercial, Industrial and Residential service and
SharePoint service upgrades

Phone Systems
NICE CUSTOMER RESOURCE SPECIALIST/ REPUBLIC SERVICES
CHARLOTTE, NC
Cisco
Oct. 2016- May 2018
Calabrio

• Provided excellent customer service as a phone agent

Database Platforms • Advised customers of services offered to make the customer
Salesforce more self-sufficient
• Maintained and surpasses metric goals as a Customer Resource
Specialist

REFERENCES
AMBASSADOR/ AMAZON FULLFILMENT
Concord, NC
Guillermo Palacios June 2015 - Oct. 2016
CRC Trainer
Republic Services • Trained new hired workers on processes and procedures
980-258-2506 • Acted as lead for several lanes in the distribution center
• Gathered data and analyzed reports on customer statistics
• Made meaningful suggestions to improve customer satisfaction
Jordan Centurion ratings
CRC Sr. Advisor Supervisor • Suggested and modified reporting procedures to improve inter-
Republic Services department communication
704-493-9651 • Coordinated with other departments to assist, clarify and
distribute reports

ICQA/ AMAZON FULLFILMENT

Indianapolis, IN

2
 Sept. 2013 – May 2015

• Maintained inventory records for warehouses such as fluctuating

volume charts
• Reconciled theft discrepancies between warehouse and
customer destination
• Managed customer orders and receipts
• Kept very precise track of inventory via database systems
Collaborated and implemented quality inventory control
strategies
• Coordinated the shipment of goods from warehouse