Scribd Logo
Upload

Welcome to Scribd!

  • D&D Exchanges Email

    Uploaded by

    Other John
    36 views3 pages
    Juan received a shipment of shoes from D&D Exchanges in the UK but they were the wrong size. Emily from D&D Exchanges emails Juan with instructions on how to print a free return shipping label and commercial invoice to return the shoes. She explains that he should pack the items in a bag, print and affix the return label, and either drop off the package at a DHL location or schedule a pickup. Once D&D receives the returned items, they will ship Juan's replacement order.

    Original Description:

    D&D Exchanges Email

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    Juan received a shipment of shoes from D&D Exchanges in the UK but they were the wrong size. Emily from D&D Exchanges emails Juan with instructions on how to print a free return shipping label and commercial invoice to return the shoes. She explains that he should pack the items in a bag, print and affix the return label, and either drop off the package at a DHL location or schedule a pickup. Once D&D receives the returned items, they will ship Juan's replacement order.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    36 views3 pages

    D&D Exchanges Email

    Uploaded by

    Other John
    Juan received a shipment of shoes from D&D Exchanges in the UK but they were the wrong size. Emily from D&D Exchanges emails Juan with instructions on how to print a free return shipping label and commercial invoice to return the shoes. She explains that he should pack the items in a bag, print and affix the return label, and either drop off the package at a DHL location or schedule a pickup. Once D&D receives the returned items, they will ship Juan's replacement order.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 3

    Gmail - Exchange and procedure from Mexico. https://mail.google.com/mail/u/0?ik=b9f6f721a2&view=pt&search=all&...

    Juan Montoya <juan.montoya83@gmail.com>

    Exchange and procedure from Mexico.


    D&D Exchanges <exchanges@dukeanddexter.com> 4 de octubre de 2018, 5:23
    Para: Juan Montoya <juan.montoya83@gmail.com>

    Hi Juan,

    Please find attached your free returns label and commercial invoice! :)

    Print return label Send it back


    A copy of the prepaid return label will be emailed Print the Return Label and affix it securely to the
    to you. Please keep this safe, as we are only able outside of the package.
    to generate one prepaid return label per order. 1. Go to www.dhl.com and choose your country
    Pack your return from the “Choose your location” pull-down menu
    Find a container that will fit all of the items you are 2. Do one of the following:
    returning. It is recommended to use a bag to On your country’s DHL page, find the DHLService
    avoid high shipping costs. Make sure the Point Location for parcel drop-off.
    container fits the items as snugly as possible, to OR
    avoid excess shipping costs. Also make sure Select “Contact DHL Express” and call the local
    there are no tracking or shipping labels attached phone number to schedule a parcel pickup.
    to the container. Place all the items you selected
    to return, including this note, into the container
    and seal it.

    Kind regards,

    Emily Wilkins
    Executive Assistant

    T: +44 207 096 1880


    www.dukeanddexter.com

    Follow us on Instagram, Twitter and Facebook

    HQ: 12 Eccleston Yards, off 21 Eccleston Place, Belgravia, SW 1W 9NF


    Store: 16 Earlham Street, Seven Dials, London, WC2H 9LN

    On Wed, Oct 3, 2018 at 6:34 PM, Juan Montoya <juan.montoya83@gmail.com> wrote:


    That's great, thank you very much. I just have a little problem. I cant find my order ID I accidentally erase that email.

    this is my registered email: medranosgl@hotmail.com


    and my payment receipt

    1 de 3 04/10/2018 12:02 p. m.
    Gmail - Exchange and procedure from Mexico. https://mail.google.com/mail/u/0?ik=b9f6f721a2&view=pt&search=all&...

    Can you resend me the email to juan.montoya83@gmail.com or maybe tell me the ID again please. I also cant see
    the account or login button on the website.

    Best regards!!

    El mar., 2 oct. 2018 a las 4:08, D&D Exchanges (<exchanges@dukeanddexter.com>) escribió:


    Hi Juan,

    I am delighted to hear you have received your D+D order but so sorry to hear they weren’t quite the perfect fit!

    Please simply confirm for me the size you wish to exchange too and whether you wish to change to a different
    style of the same value?

    You can follow the link below to print out your free DHL returns label!

    https://web.global-e.com/returns/portal/mZyH

    After generating your returns label you will receive a tracking number which you can use to follow your orders
    journey back to us!

    Once we safely receive your order back your replacement will be dispatched and you will receive an email with
    the necessary tracking information.

    I can’t wait for you to get hold of your perfect fitting D&D’s!

    Myself and the whole Duke and Dexter team wish you a wonderful week ahead!

    2 de 3 04/10/2018 12:02 p. m.
    Gmail - Exchange and procedure from Mexico. https://mail.google.com/mail/u/0?ik=b9f6f721a2&view=pt&search=all&...

    Kind regards,

    Emily Wilkins
    Executive Assistant

    T: +44 207 096 1880


    www.dukeanddexter.com

    Follow us on Instagram, Twitter and Facebook

    HQ: 12 Eccleston Yards, off 21 Eccleston Place, Belgravia, SW 1W 9NF


    Store: 16 Earlham Street, Seven Dials, London, WC2H 9LN

    On Mon, Oct 1, 2018 at 5:20 PM, Juan Montoya <juan.montoya83@gmail.com> wrote:


    I didn't realize that the size from UK is bigger here in Mexico. can I exchange my shoes? from 13uk to 11uk

    can you tell me what is the process to send it back, I received my shoes last week.

    Best regards.

    2 archivos adjuntos
    awb3711977264_invoice.pdf
    3K
    awb3711977264.pdf
    11K

    3 de 3 04/10/2018 12:02 p. m.

    You might also like