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Chapter-2: Interpersonal Relations
Chapter-2: Interpersonal Relations
CHAPTER-2
INTERPERSONAL RELATIONS
Interpersonal Relations
Introduction
Interpersonal relations make the people web or net. The people are connected and
make the networks through interpersonal relations. Not only efficiency, effectiveness and
productivity can be increased but also the motivation level, morale and belongingness is
automatically enhanced through better interpersonal relations. This handout will deal the
definition, its need, factors affecting interpersonal relations and process for improving
interpersonal relations.
Learning objectives:
At the end of the session, the trainees will be able to:
• Define interpersonal relations
• Describe goal of interpersonal relations
• Explain the need for developing interpersonal relations
• List the elements of interpersonal relations
• Describe attitudes affecting interpersonal relations
• Explain the factors influencing interpersonal relation
• List the skills required to build interpersonal relations
• Describe process of interpersonal relations
• Explain tips for improving interpersonal relations
Interpersonal Relations is based on needs i.e. to fulfill each other needs. The
gravity of needs determines the degree of Interpersonal Relations. The degree of relations
may be divided into three categories powerful, mild & poor. Needs play an important
role in making a relationship among pow
erful, mild & poor.
Interpersonal relations develop and maintain trust & positive feelings in the
organizations. This influences employee’s productivity through effective coordination
and team spirit.
Human interactions affect the workers and management morale and motivation.
Workforce has diversities as cultural, economical, personal conflicts, emotional make-up,
barriers and multi–religious background. Hence, there is need to develop healthy
interpersonal relations for enhancing organization strengths, efficiency, and productivity
by reducing dysfunctional conflicts.
The relations are to developed within the organization with
• Promoters
The relations are to be developed outside (external agencies) the organization with
• Customers
• Vendors
• Governmental officials
The major factor influencing the healthy relationship amongst workers is the
personality of the leaders as well as the culture of the organization. Other factors
responsible for influencing the interpersonal relations are
• Favoritism
• Individual and cultural differences
• Verbal and non verbal communication
• Political pressures
• Greetings and salutations
• Body language
• Social background
The main skills required to build interpersonal relations are listed below:
Everyone who wants to make healthy interpersonal relations should know the art
of knowing his strengths and weaknesses. Also s/he should be able to assess the main
characteristics of the other party. After knowing the characteristics of the personality,
likings and disliking of the other party, one should talk on the wavelengths which can be
liked by the other. One should try to know the needs and should offer his / her help.
Assertive communications
Conflict management
Building Trust
Trust is the inner sense of acceptance of others with whom you share your secrets
knowing they are safe. It is relationship built on understanding of mutual respect and
caring. It is an act of placing confidence in others. It creates a bond between you and
others by sharing thoughts and inner feelings with others.
Conclusion
Man is a social animal. Being social means interconnected with each other. The
connection between people is provided through interpersonal relations. These inter-
Questions
1. Define Interpersonal Relationship.
2. On what factors the Interpersonal Relation depends
3. What is the need for Interpersonal Relationship in an organization?
4. Indicate the 10 elements of the Interpersonal Relationship.
5. What are the major factors that influence the healthy relationship amongst
Workers?
6. What are the main skills required to build interpersonal relations?
7. Indicate the stages required to build interpersonal relations.