COMMUNICATIO

N BUILDS UP A
GOOD RELATION
By : Ainun Adhykariny
 Communication
01 (internal and external)

Social Relations
02
Table of contents
03 Team Work
 01
Communication
(internal and external)
1. Understanding Communication

Understanding Communication
Communication is a complex process of
interaction between thought, language
and action. The communication process
requires a series of reciprocal activities
between source and receiver, through
repeated communication cycles
It is hoped that the communication
objectives can be achieved.
Effective Communication

The effectiveness of the communication that is built in

general in a company
The process can be seen from how big the
achievement of the communication goals is
alone.
 Elements of Effective Communication

Socio-cultural
Communication Attitude system;
Knowledge level;
skills; The counseling process is necessary
Skills and adapted to the framework of values, habits
effective communication with variousbased on attitudes that are in accordance
the ability to interpret messages related and culture of the target audience,
considerations regarding strategy and with ethics and communication to the audience's level of knowledge especially in terms of the use of language,
communication planning to be built, principles in interpreting the meaning and contentdialect, and style of speech according to
packaging messages clearly, that supports an effective of the message conveyed the formation
selection of the right media communication process target audience's socio-cultural system.
Communication (Internal & Eksternal)

Internal communication is communication that occurs in the

environment
organizations and or institutions. External communication is
communication between organizational leaders and
audiences outside the organization.
 Definition of Interpersonal
Skills in
Social Building Social
Relations Relations

Social relations differ from personal There are several interpersonal skills
relationships in the sense that the that TKS is expected to have
purpose of work as a social assistant in building a work
Social media ultimately defines the culture and performance in the tasks
purpose of the relationship. So the basic of social assistance including:
goal of social work -
"to promote or restore a mutually
beneficial interaction"
between individuals and society in
improving the quality of life for each
people” (NASW Working Statement,
1981, in DuBois & Miley, 2006: 201).
 Personal Abilities Sincerity
• Psychologically healthy • Have a strong interest in helping others
• Comfortable to talk about general and • Have the ability to build relationships
broad issues with others without pretending
• Have self-awareness
• Have a genuine desire to understand
• Have the ability to set boundaries, between
others
personal areas and
professional • Have honesty in relationships or
• Have knowledge and competence related to working with others
the complexity of social problems

Interpersonal Skills

Readiness/ Warm and Empathic

immediateness
• Attend sessions and share what • Sincere hospitality
happened, in context • Shows humanity
professional relationship • Accept anyone as they are
• Focus on the problem at hand • Show understanding
• Pay attention to issues that are
important to the people being served
• Flexible and good at changing topics
when needed
 Empathy
Empathy is an active process of your
feelings towards others, which
puts you in that person's position, so
you can feel and
understand the person's feelings
(though not exactly)
Team Work
 Team Work
Definition of
Cooperation
Tracy (2006) that cooperation
can
improve communication in
teamwork within and between
departments
organization/institution.
Collaboration to gather talent,
share tasks and responsibilities
responsibility to achieve
common goals.
How to Form
Teamwork
The importance of teamwork
in organizations is to achieve
goals
with satisfactory results and in
accordance with what is
expected together.
A team leader benefits greatly
from other members of the
team,
influencing, guiding, inspiring,
where everything can be
affect the motivation of team
members in using positive
ways.
 How to Form Teamwork
1. Build trust and
mutual respect
With mutual trust and
mutual
respecting the strong will
make it easier to work
together
4. Respect and
Appreciate
With a variety of existing characters
and ideas, at least it must begin with
an attitude that can respect each
other and appreciate the differences
that exist. This will form a strong
and cohesive team.
2. Build Trust
3. Smooth
Communication
Trust is the key to a team, because it is
communication between colleagues in the
difficult to be a successful team if the
team runs smoothly. That way, a positive
members have distrust that is prone to
work culture will be formed that can help
conflict. The impact will be fatar who can
each other later, such as if a problem or
return to their individual affairs.
obstacle occurs.
6. Have the Same
5. Doing Evaluation
Vision and Mission
The benchmark for whether the
team's work is good or not is Both the team leader as well as
through evaluation. That way you other members must understand
and your team will know what that in this case, the interests of
didn't go according to plan and the team are more important
need changes, or fix what's than the individual.
missing.
Thank You For
Attention