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  • Telephone Operator

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    Yenko Silalahi
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    Mr. Andrew White called the hotel operator at 10:00 to be connected to Mr. John Robert in room 201. However, there was no answer when the operator tried to contact the room. The operator informed Mr. White that Mr. Robert was likely not in the room currently. Mr. White then left a message to be delivered to Mr. Robert, inviting him to attend a reunion event at the Nirwana Hotel that evening at 19:00. The operator repeated the message back to Mr. White to confirm the details before concluding the call.

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    Telephone Operator

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    Mr. Andrew White called the hotel operator at 10:00 to be connected to Mr. John Robert in room 201. However, there was no answer when the operator tried to contact the room. The operator informed Mr. White that Mr. Robert was likely not in the room currently. Mr. White then left a message to be delivered to Mr. Robert, inviting him to attend a reunion event at the Nirwana Hotel that evening at 19:00. The operator repeated the message back to Mr. White to confirm the details before concluding the call.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    24 views1 page

    Telephone Operator

    Uploaded by

    Yenko Silalahi
    Mr. Andrew White called the hotel operator at 10:00 to be connected to Mr. John Robert in room 201. However, there was no answer when the operator tried to contact the room. The operator informed Mr. White that Mr. Robert was likely not in the room currently. Mr. White then left a message to be delivered to Mr. Robert, inviting him to attend a reunion event at the Nirwana Hotel that evening at 19:00. The operator repeated the message back to Mr. White to confirm the details before concluding the call.

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    © All Rights Reserved
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    of 1

    - Telephone Operator

    UKK-Telephone Operator

    Tugas :

    Mr. Andrew White menghubungi eDotel pada pukul 10.00. Ia minta disambungkan dengan Mr.John
    Robert di kamar 201,akan tetapi setelah operator berusaha menghubungi kamar 201 tidak ada jawaban.
    Operator menjelaskan bahwa kemungkinan Mr. John Robert sedang tidak berada di kamar. Kemudian
    Mr. Andrew White meninggalkan pesan agar Mr.John Robert bisa datang pada acara reuni di hotel
    Nirwana malam ini pukul 19.00.

    Tugas anda adalah mencatat pesan yang ditinggalkan untuk Mr.John Robert sesuai dengan SOP.

    Jawab :

    Ket :

    A : Mr.Andrew White

    B : Mr.John Robert

    C :Telephone Operator

    Kring.. Kring.. Kring.. (The telephone ringing for three times and the T.O pick up it)

    C : “Good morning. eDotel Hotel. Alit speaking. How may I help you? “

    A : “Good morning. I want to speak with my friends. “

    C : “Yes,of course. May I know your friend’s name and the room number Sir? “

    A : “ I Don’t know his room number but his name is Robert. John Robert. “

    C : “Alright Sir. I’ve check that your friend’r room number is on 201. So,may I have your complete name
    and your address Sir?”

    A : “Yes. My name is Andrew White from Canada,USA. “

    C : “Well,wait a minute Mr.White. I will connect you to Mr.Robert on 201.

    In several minute..

    C : “ Hello Mr.White. I’ve contacted you to the room 201,but unfortunately there is no answer. I thought
    that he is not in the room right now. Do you want me to call Mr.Robert again or do you want to leave a
    message? “

    A : “Oh,it’s no problem. I want to leave a message for him please “

    C “ Yes sure Mr. White. What is the message? “

    A “ Just tell him to attend the reunion program at Nirwana Hotel this evening exactly at 19.00”

    C : “Alright Mr. White, I want to repeat your message. You want to invite Mr.John Robert to attend the
    Reuinion program at Nirwana Hotel this evening exactly at 07.00 Pm. Is that correct Mr.White? “

    A : “Yes,that’s absolutely correct “

    C. “ Anything eles that can I do for you Mr.White?”

    A : “ No,that’s all “

    C : Alright Mr.White. Thank you so much for calling Us. Have a nice holiday. Good bye “

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