SPJ International Technology Institute, Inc.

“Skill Provider & Job Placement Technology Institute, Inc.”

San Isidro Tinambac, Camarines Sur

TRAINING ACTIVITY MATRIX FOR HOUSEKEEPING NC II

CONTENT/TOPIC TASK/ACTIVITES DURATION PERSONS REMARKS

INVOLVED
 Orientation
 Getting to know each other
 Presenting the Course Syllabus and Week 1 Trainees/Trainer
Grading system to class HRS -1
 Housekeeping Overview (basic,
common and core competencies)
 Conduct Pre-test Examination

BASIC COMPETENCIES
1. Participate in workplace -
communication - The teacher will introduce the Basic and
2. Work in team environment Common Competencies
3. Practice Career Professionalism - Groupings and performing what is being
4. Practice Occupational health and asked in the basic and common
safety procedures Week 2 Trainees/Trainer
COMMON COMPETENCIES HRS -1
1. Develop and update industry
knowledge
2. Observe workplace hygiene
procedures
3. Perform computer operations
4. Perform workplace and safety
practices
5. Provide effective customer service

 Prayer
 Recap of the lesson
 Unfreezing Activities
 Feedback of training
 Rejoinder/Motivation
CORE COMPETENCIES
1. Provide Housekeeping Services to
guest
2. Clean and Prepare Rooms for - Introducing the Core Competencies
Incoming Guests - Video Presentation of all Core Week 3 Trainees/Trainer
3. Provide valet/butler Service competencies HRS -1
 4. Laundry Linen and guests clothes
5. Clean Public Areas, Facilities and
Equipment
 Prayer
 Recapitulation of the lesson
 Unfreezing Activities
 Feedback of training
 Rejoinder/Motivation
LECTURE OF CORE NO.1
PROVIDE VALET/BUTLER SERVICE
1. Provide valet/butler Service
1.2 Deal with handle intoxicated
guests
 Prayer
 Recapitulation of the lesson
 Unfreezing Activities
 Feedback of training
 Rejoinder/Motivation
 Prayer
 Recapitulation of the lesson
 Unfreezing Activities
 Feedback of training
Rejoinder/Motivation
LECTURE FOR CORE NO.2
PROVIDE HOUSEKEEPING TO GUESTS
2.1 Provide Housekeeping Service to guests
2.2 Clean and Prepare rooms
2.3Clean and Prepare Rooms for Incoming
Guests
2..4 Deal with handle intoxicated Guests
- Video presentation of Valet/butler
- Intoxicated Guests Week 4 Trainees/Trainer
- Group Discussion/ Sharing of Ideas and HRS -1
presentation of each group.
 Preparation of Guest Encounter or
Welcoming the Guests
 Unpacking, storing and packing
luggage neatly in accordance with guest
instruction
 Prepare breakfast
 Prepare schedule and Itinerary of
Guests
 Clean shoes correctly
 Assess level of intoxication of guests in
accordance with industry procedure
- Analyse and apply procedures carefully
and politely the position to the guests.
- Short Quiz
- Continuation of Lecture Trainees/Trainer
- Video Clip Presentation Week 5 HRS -1
- Making of Butler speil and checking of
Speil
- Recap for last week lecture
- Presentation/Demonstration of Speil Week 6 Trainees/Trainer
HRS -1
Responding to Guests Requests Week 7 Trainees/Trainer
 Accessing HRS -1
 Delivering the requests
 Accept and record guests/staff
housekeeping requests and service.
 Made apology where a requests has
arisen from a delayed delivery of
service
 Identify service/item obtained thorough

 Prayer
 Recapitulation of the lesson
 Unfreezing Activities
 Feedback of training
Rejoinder/Motivation
 Prayer
 Recapitulation of the lesson
 Unfreezing Activities
 Feedback of training
Rejoinder/Motivation
 Prayer
 Recapitulation of the lesson
 Unfreezing Activities
 Feedback of training
Rejoinder/Motivation
LECTURE OF CORE NO.3
CLELAN PUBLIC AREAS
liaison with other staff
 Set up equipment in guests room with
the requests of the guests
 Advise guests on services and items Week 8 Trainees/Trainer
available through housekeeping HRS -1
department
 Advise guests on use of item available
through housekeeping department
 Demonstrate to guests the proper use
of delivered item to the guests room
 Stocking of room boys trolley
 Check out room-cleaning of rooms and
bathroom
 Bed making
 1 double size bed-single
 1 single size bed-triple Week 9 Trainees/Trainer
 1 single size bed-triple sheet HRS -1
comforter (traditional)
 Stripping
 Procedural
 Segregate of stained linen
 Turn down bed
 Strips bed and mattresses, pillow and
linen are check for stains and damage
rooms
 Segregate immediately items with stains
and forward to the laundry department
for proper processing
 Clean rooms in correct order
 Clean trolleys and equipment
 Assess level of intoxication of guest
 Offer assistance politely to intoxicated
guests
 Sought immediately assistance from
hotel security personnel for the situation
that posing a threat safety and security
- Recap for last week lecture
- Presentation/demonstration of speil
- Practical demonstration on bed make Week 10 Trainees/Trainer
up HRS -1
- Clean public areas, facilities and
equipment
- Proper use of equipment Week 11 Trainees/Trainer
 Floor polisher HRS -1
  Vacuum cleaners
 Steam presser
- Windows and mirrors
- Tools, materials and equipment
- Cleaning chemicals
- Procedurals bathroom cleaning
 Prayer - Laundry linen and guests clothes
 Recapitulation of the lesson - Pick up
 Unfreezing Activities  Laundry list
 Feedback of training  Laundry bag
 Rejoinder/Motivation - Access Week 12 Trainees/Trainer
 Deliver-present the laundered HRS -1
clothes
LECTURE FOR CORE NO.4  Billing Procedure
LAUNDRY LINEN AND GUESTS CLOTHES - Laundry procedure
 Segregation/sorting
 Wash and fold
 Wash and press
 Pants, long sleeves, shirt and
dress.

Practical Demonstration on Bed Making

together the speil

Submitted by:

JUDITH C. BESENIO
HSK Instructor