Pranav Karwa

Darshan residency, Parvat patiya, Surat.

pranavkarwa22@gmail.com
Mobile :9737162397
Career Objective :
To further my professional career with an executive level management position in a world class company.
seek to diversify my skills in another industry & as part of a larger organization. Also seeking a
responsible job with an opportunity for professional challenges.
Academic Details :
• B.COM [2016] with aggregate of 6.7 from VNSGU
Work Experience :
• Worked as Customer Service Representative in Seven sense Solution from Jun 2015 to Dec 2015
Role : Handling and responding to customers requests via email/chat to ensure prompt resolutions of
the queries resulting in complete satisfaction &
acceptance. Efficiently gather complete information to access and ful fill customer needs.
Communicate effective and professionally in English with internal &
external customers, to resolve questions and issues.

• Worked as Customer Care Executive in Vijay sales from Jan 2017 to Jan 2018
Role :Using knowledge of email and written communication skills to provide customer care through
email software

Using product and service knowledge to answer customer questions

Serving as a liaison between management and customer care support team

Documenting every interaction between customers and support team

Crafting and presenting weekly customer care reports to management

• Working as Team Leader Operations in LG Electronics india pvt Ltd from Dec 2018 to till date
Role :Allocating daily jobs and workloads.

Training new team members.

Acting as a resource for other staff members.

Managing team performance and progress.

Enforcing all company approved polices and procedures.

Constantly looking for ways to improve processes.

Monitoring the performance of junior staff.

Completing team-related paperwork.

Implementing new initiatives and making sure all staff understand them.

Taking action to correct and staff shortcomings.

Managing and monitoring staff attendance.

Giving prompt and accurate information on individual staff member performance.

Attending and participating in team meetings.

Ensuring a clean, safe and friendly working environment.

Reporting to senior managers.

Project Details :
Title : Lead Management
Description : Carrying out post-project evaluations to assess results.

Ensuring project financial management, including forecasting, is diligently and accurately

executed.

Providing aftercare services to the customer.

Identifying areas that need improvement.

Coordinating activities across multiple departments.

Leading, coaching, and motivating team members on a proactive basis

Duration : 3 months
Role : Team leader
Team Size : 15
Objective

Skills :
• Proactive and willing to use initiative to solve problems.

• Can quickly understand the reasoning behind key company policies.

• Able to work in a fast moving, target driven production environment.

• Excellent written and verbal communication skills.

• Highly organised and highly efficient

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Achievements :
• Best Employee in Lead Management
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Curricular Activities :
• Process analysis, standardization
• Having a sense of urgency about important tasks.
• Plan execution and project delivery
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Strength & Hobbies :

• Superb leadership and inter-personal skills
• Focused on results
• Troubleshooting areas of poor performance.

• Staff Motivation
• Volleyball
• Cricket
• To Gather Knowledge in Tech world
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Declaration :
I hereby declare that the above mentioned information is correct upto my knowledge & i bear the
responsibility for the correctness of the above mentioned particulars.
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Place : Surat

(Pranav Karwa)