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Incident: 341217 / 2018 - CUAN_BASE_CONFIG error

ID 002075129500003412172018
Customer 1720872 - The Gem & Jewellery Export Promotio
Installation 0021058700 - T_NW
System HYD - Hybris Marketing Development System
Component Installation and technical configuration (CEC-MKT-ITC)
Status Sent to SAP
Priority High

Communication
08.07.2018 12:41:42 CET - Problem Description: krishna Dhumal (S0017544298)

Dear Team

while performing the ( post installation step ) CUAN_BASE_CONFIG task list in hybris marketing system the
sub step "Activate SAP HANA Content" producing error .

"Activation of SAP HANA component SAP_CUAN failed; see application log"

please check and suggest the solution we are stuck in post installation step.

Regards

08.07.2018 12:41:43 CET - Business Impact: krishna Dhumal (S0017544298)

product Implementation stuck

08.07.2018 12:41:44 CET - Steps to reproduce: krishna Dhumal (S0017544298)

Please provide step-by-step instructions on how to reproduce your issue:

Step 1:run task CUAN_BASE_CONFIG

Step 2:process gives error while activation of HANA content

Step 3:go to application log view for further details

Please confirm that SAP support can perform the above steps within the impacted system provided within
this incident, during a Remote Connection session?

YES / NO

Please provide further reproduction guidance to the support engineer below, if needed:

08.07.2018 13:09:12 CET - Info for SAP: krishna Dhumal (S0017544298)

Please find the logs in attachment

09.07.2018 04:00:58 CET - Reply: SAP

Dear customer,

© 2018 SAP SE or an SAP affiliate company. All rights reserved

2018-07-12 Page 2/5

Please execute the transaction CUAN_DEPLOY_HCO for HANA component SAP_CUAN with "Enforce
Activation" checked (and also "Incl. Prerequisite Components" checked, which is default) and let us know the
outcome.

If this works fine, please retry executing CUAN_BASE_CONFIG and check if the issue is resolved.

Thanks and Regards,

Jack

09.07.2018 07:10:16 CET - Info for SAP: krishna Dhumal (S0017544298)

Dear Jack

I have tried the step but this also gone in error , please suggest .

Regards

09.07.2018 07:24:20 CET - Info for SAP: krishna Dhumal (S0017544298)

please check the log for Trx CUAN_DEPLOY_HCO

10.07.2018 07:24:39 CET - Info for SAP: krishna Dhumal (S0017544298)

Dear Team

We are waiting for the update

Regards

10.07.2018 13:57:44 CET - Call from Customer: SAP

Received email in Support India from rratawal@deloitte.com asking for an update . Tried calling up customer
for BI at +91-7506014848 but since couldn't get through sent an email asking for BI to speed up process.

10.07.2018 13:59:10 CET - Call to Customer: SAP

Contact Person: Mr. krishna Dhumal

Call time: 2018.07.10 / 17:29:10 / INDIA
Contact Number:+91-7506014848
Customer reached Y/N:N
Call back Y/N:Y
Subject of Call:

Received email in Support India from rratawal@deloitte.com asking for an update . Tried calling up customer
for BI at +91-7506014848 but since couldn't get through sent an email asking for BI to speed up process.

11.07.2018 07:11:29 CET - Call from Customer: SAP

Received email in Support India from rratawal@deloitte.com asking for an update.

Business impact :

while performing the ( post installation step ) CUAN_BASE_CONFIG task list in hybris marketing system the
sub step "Activate SAP HANA Content" producing error .

© 2018 SAP SE or an SAP affiliate company. All rights reserved

2018-07-12 Page 3/5
"Activation of SAP HANA component SAP_CUAN failed; see application log"

Its Hybris marketing system and they are getting issue in post installation step recommended by SAP in note
1885803 - RIN SAP Hybris Marketing 1709 SP01.
There is no work around available

Users affected : not sure

consultants working : not sure

Dead line : ASAP

system is open for access .

11.07.2018 07:48:58 CET - Info for Customer: SAP

Dear customer,
I'd like to inform you that I have forwarded your incident to the development support team and a colleague
from that team will be contacting you as soon as possible.
Best regards,
SAP Product Support

11.07.2018 09:46:38 CET - Call from Customer: SAP

Received email in Support India fromKripalani, Kamal kamal.kripalani@sap.com asking for an update.

Business impact :

while performing the ( post installation step ) CUAN_BASE_CONFIG task list in hybris marketing system the
sub step "Activate SAP HANA Content" producing error .

"Activation of SAP HANA component SAP_CUAN failed; see application log"

Its Hybris marketing system and they are getting issue in post installation step recommended by SAP in note
1885803 - RIN SAP Hybris Marketing 1709 SP01.
There is no work around available

Users affected : not sure

consultants working : not sure

Dead line : ASAP

system is open for access .

11.07.2018 09:56:10 CET - Info for SAP: krishna Dhumal (S0017544298)

Dear Team

We already provide you the logs regarding the issue requesting you to please connect and check the system.

Please update ASAP we are waiting for meaning full reply from your side, and let us know if you require any
information.

Regards

© 2018 SAP SE or an SAP affiliate company. All rights reserved

2018-07-12 Page 4/5

Contacts

Secondary
Role Name Time Zone Primary Phone E-Mail
Phone

krishna.dhumal
krishna Dhumal
Reporter CET +91-7506014848 +91-2226544616 @gjepcindia.co
(S0017544298)
m

Attachments

File Name Description File Type File Size Created By Created On

application in krishna Dhumal 08.07.2018

HybrisM.zip ZIP 1.8 MB
html format (S0017544298) 13:09:12 CET

S001754429820
CUAN_DEPLOY krishna Dhumal 09.07.2018
18-07-09T05:24: ZIP 1.6 MB
_HCO.zip (S0017544298) 07:24:20 CET
01.967Z

KBA/SAP Notes

KBA/SAP Note Number Note Text

2144008 Partner Support Obligations

Action Log

Changed On Changed At Changed By Action Old Value New Value

Sunday krishna Dhumal

12:41:42 CET Component CEC-MKT-ITC
08.07.2018 (S0017544298)

0020751295
krishna Dhumal
12:41:42 CET Incident created 0000341217
(S0017544298)
2018

krishna Dhumal
12:41:42 CET Priority changed Medium High
(S0017544298)

krishna Dhumal
12:41:42 CET Status Not Sent to SAP Sent to SAP
(S0017544298)

krishna Dhumal Memo/Text

13:09:12 CET Info for SAP
(S0017544298) changed

Monday
04:04:10 CET SAP Status Sent to SAP Customer Action
09.07.2018

SAP Note

© 2018 SAP SE or an SAP affiliate company. All rights reserved

2018-07-12 Page 5/5
04:04:10 CET SAP add./rem. 2144008

Memo/Text
04:04:10 CET SAP Reply
changed

krishna Dhumal
07:10:16 CET Status Customer Action Sent to SAP
(S0017544298)

krishna Dhumal Memo/Text

07:10:16 CET Info for SAP
(S0017544298) changed

krishna Dhumal Memo/Text

07:24:20 CET Info for SAP
(S0017544298) changed

Tuesday krishna Dhumal Memo/Text

07:24:39 CET Info for SAP
10.07.2018 (S0017544298) changed

Memo/Text Call from

13:57:44 CET SAP
changed Customer

Memo/Text
13:59:10 CET SAP Call to Customer
changed

Memo/Text Call from

Wed. 11.07.2018 07:11:29 CET SAP
changed Customer

Memo/Text Info for

07:48:58 CET SAP
changed Customer

Memo/Text Call from

09:46:38 CET SAP
changed Customer

krishna Dhumal Memo/Text

09:56:10 CET Info for SAP
(S0017544298) changed

12.07.2018 08:44:24 CET

© 2018 SAP SE or an SAP affiliate company. All rights reserved