Prasanna Kumar TS

27/1, Velayutham Pillai 1st Street

Madurai, Tamil Nadu, 625001
+919942540748
pras0895@gmail.com

Summary
1. License Management : ACAD, progeCAD, AutoBIM(Revit, Navisworks), PTC Creo 4.0
2. Access management : PDM & Windchill (XDOC Windchill & Engg. Windchill) and Software Engineering Tools
3. IT Platform Specialties: Enterprise Content Management, confluence, VersionOne, Helix Teamhub and XDOC
4. Strategist, self-motivated and multi-skilled professional and Good Communication Skilled
5. Achieved metrics for service requests and incidents to identify problem trends and adjusted training/support of technical staff
accordingly, meeting 100% of service level agreement (SLA) compliance.
6. Finished certification courses on C, C++, HTML , JAVA and Hardware and networking during high schooling
7. Published Jobs Monitoring : XDOC Windchill & Engg.Windchill (WVS Job Monitoring)

Education
Loyola college Graduating May 2021
MBA in General Management

KLN College of Engineering Sivaganga, Tamil Nadu

BE Mechanical Engineering Graduated May 2016
CGPA : 6.82%

Employment History
ITC Infotech India Ltd Chennai, Tamil Nadu
Application support specialist January 2019 - Present
1. Support Specialist - MultiCAD (Autodesk products namely AutoCAD,progeCAD,DWG Trueviewer,Revit and Navisworks), Lift
Designer softwares namely DigiPara Lift Designer and Vertex tools (Vertex G4, Vertex ED and Vertex Viewer) and responsible to
provide L2 engineering application support (Windchill 10.2, Creo 4.0)
2. Active Directory Management
3. Technical Information Portal (TIP) Publishing activities (Knowledge about Ditamap, XML, Arbortext Editor etc)
4. Provide technical support, training, and account management to system end users within CAD environments. Work proactively
to identify potential issues and recommend/implement solutions.
5. Metrics management - Achieving Mean time to repair (MTTR),Customer Satisfaction (CSAT) and Service Level agreement (SLA)
Ability to resolve issues effectively and efficiently and good analytical, conceptual and problem solving skills
6. PTC Trained Windchill service provider (Windchill 10.2 Administrator)
7. IT related certifications : MS Word, C, C++, Java, HTML and Hardware & Networking (TCP/IP)

TAFE Chennai, Tamil Nadu

Assistant Executive in Production Engineering January 2017 - December 2018

1. Organize work flow by assigning responsibilities and preparing schedules.

2. Ensure the safe use of equipment and schedule regular maintenance.
3. Check production output according to specifications.
4. Submit reports on performance and progresses.
5. Identify issues in efficiency and suggest improvements.
6. Implementation of 5S/TPM and Autonomous Maintenance

Professional Skills
AutoCAD Intermediate
PTC Creo Intermediate
PTC Windchill Intermediate
Java Beginner
Hardware networking Beginner
C Beginner
Tech Documentation Beginner
Team Building Intermediate
PDM Intermediate
MS Office Intermediate
Languages
Tamil Fluent
English Proficient
Hindi Conversational
Sourashtra Native

DECLARATION
I, PRASANNA KUMAR T.S, do hereby confirm that the information given above is true to the best of my knowledge.
Place: Chennai