Model Answer 1:

Dear Sir / Madam,

My name is Rona Lyn Olivar. I am currently working as an ICU Nurse (Intensive Care Unit) at a
tertiary level and this private hospital is called the Urdaneta City Sacred Heart Hospital which is
situated in the province of Pangasinan here in the Philippines. I have learned from our ICU
Department that your expert team will be conducted an EKG (Electrocardiogram) thorough
training in Singapore. I am writing to you today because I would also like to attend and ask for
specific information regarding the seminar schedules, about the program, accommodation and
the cost.

Firstly, with regards to dates and time, I would like to ask when will be the seminar held. How
many days will it take and how many hours in a day will we have to engage. What time would
the training be started and ended?

Secondly, I would also want to know what would be the topic outline of the program, the things
we are required to bring something in and what would be the benefits for us Registered nurses
who will be attending the seminar.

And finally, I would also like to know about the accommodation and the cost. Since I am living
here in the Philippines and Singapore is about 3 1/2 hours from my country and I have no any
relatives or friends in that country. Will you be helping us to settle our staying place or do we
need to have a booking in a hotel? And also because it is my first time to travel abroad, I do not
know how much will I be needing to spend with it.

I am looking forward to hearing from you soon regarding my concerns.

Yours faithfully,
R. Olivar

[ Written by - Rona Lyn Olivar ]

Sample Answer 2:
Dear Sir/Madam,

I am Swathi, currently working as a software engineer, in India. I got to know about your
workshop on Ethical Hacking, which is to be held in Sydney, Australia in December 2017,
through an advertisement in a newspaper. I am planning to attend this workshop and am in
need of some details on the same.

The dates on which the workshop will be held were not mentioned in the adverts. I would like
to know the duration and schedule of the workshop as well. I would be glad if you can also give
me a brief of the program, like, which aspects of Ethical Hacking will be covered as part of the
workshop, will there be any hands-on or it will be just a theory session. Lastly, as I will be
travelling from India, I would like to know about the accommodation. Is there any
accommodation provided by you, if not, could you please let me know of the hotels nearby
along with the cost per day. So I can plan my travel accordingly.

Thanks in advance for your time in responding me. I am looking forward to meeting you at the
workshop.

Regards,
Swathi.

Model Answer 3:
Dear Sir/Madam,

I am writing to request information regarding the conference that is being arranged by your
organisation in the next month, advertised in the local newspaper. I was wondering if I could
acquire detailed information about the program beforehand then it would be worthwhile to
plan the trip appropriately.

Mainly, I'd like to receive details about below points:

• I heard the symposium is three days long but exact dates are expected to sanction the leaves
from work.
• Expected a basic level of course knowledge before actually attending the conclave.
• Venue details with navigational maps, if possible.
• Sitting arrangements available, auditorium or a hotel boutique, for instance, with sitting
capacity.
• If a laptop and other stationery items are required or not.
• Accommodation type half board or full board.
• The total price of the entire program with early bird discount if bookings are done well in
advance for three persons.

I'm hoping to receive information for above points no later than one week before the
scheduled starting date of the seminar. You could send the information via Fax or can send an
email on sheldon.cooper@tbt.com. Your help and time will be greatly appreciated.
Thank you in advance. Looking forward to hearing from you soon.

Sincerely yours,
Dev.

[ Written by - Noghan Odedra ]

Model Answer 4:
Dear Sir / Madam,

I am writing to ask you some questions about the seminar which will be held in London about
new techniques of production management.

I am working as a production manager in the biggest home appliances company in Iran for five
years and I think this seminar would be suitable for me as it can help me to learn some new
approaches to managing workers and manufactured line. I always have tried to update my
professional knowledge and participating in this seminar would be essential for me to find that
which management manners and styles are more efficient in home appliances manufactured
industry.

As I did not obtain some information from your advertisement, I would appreciate your help if
you let me know in which date the seminar would be held. Also, I need to know what kind of
accommodation you would prepare for the participants. And as the last question, how much is
the cost of registering for this seminar and is there any website which I can pay the cost online?

I look forward to hearing from you in the near future.

Yours faithfully

Milad Rahimi
[ Written by - Milad Rahimi ]
Model Answer 5:
Dear Sir / Madam,

I am keen to receive information about the Enterprise Architecture Seminar scheduled to

happen next month.

This is Raj Muthuraman, working as a Senior Architect in BT Financial Group, presenting a paper
on ‘Failure more and recovery of technical orchestration’ in the seminar. I am excited to
present my research paper at the seminar. The invitation I received for the event did not
confirm the dates as they were still being finalised. Can you confirm the dates of the event and
provide an agenda for the event so that I can plan ahead. Also, can you suggest some good
hotels in the area with an indicative cost that will help me in planning my travel,
accommodation and financial aspects of the trip?

It would be great if you can send me the requested details at the earliest date preferably by the
end of this week by fax or email.

Looking forward to hearing from you.

Yours Faithfully,
Raj Muthuraman

[ Written by - Rajaganapathy ]
Model Answer 6:
Dear Sir,

With due respect, I would like to participate in the seminar which is going to be organised by
your well-reputed company. I came to know about the seminar while I was surfing the web in
search of such a seminar that will help me to understand and work better in my current job. As I
am residing in Bangladesh which is in another continent, I would like to know detailed
information regarding the dates and program schedule so that I can prepare myself according
to the schedule because there are various facts connected to the schedule like arranging visa
and buying ticket according to the schedule for travelling to your country.

In addition to that, I would also request you to provide details about accommodation during the
program whether the arrangement to be made by the host or I need to arrange of my own. I
would also like to know about the total cost of attending the seminar and other expenditure
like accommodation, meals, fares etc.

Therefore, I request you to provide the details as I stated above so that I can complete the
arrangement well ahead of time to avoid any unnecessary situation.

Yours faithfully,

Safayet Ullah

[ Written by - Safayet Ullah ]

Model Answer 7:
Dear Sir/Madam,

I am writing this letter in connection with the upcoming seminar on “Automation testing - Tips
for beginners” to be held in Toronto, Canada in June 2016.

I am currently employed as a Software manual tester and I have been performing this role for
the last 5 years. I have always had a keen interest in learning testing automation tools and use
automated testing in addition to manual testing to increase my scope of testing. By getting
myself acquainted with automation testing, I can accomplish my daily tasks comparatively
faster. I learnt about the Automation testing workshop while it was broadcasted on a local
radio station.

As the advertisement was being announced, I was driving and was unable to catch most of the
information like the date and venue details as well as the accommodation and cost. I will be
highly obliged if you can write back to me the program schedule of the symposium along with
the dates and venue details. Also, I would like to be informed about how the visa and
accommodation arrangements will be done.

Awaiting your quick response.

Thanking you in anticipation.

Larissa.
[ Written by - Larissa ]
Model Answer 8:
Dear Sir/ Madam,

I am very excited about the upcoming seminar on "Risk management in Financial Industry" that
will be organised by you. However, I am a bit worried because the information I received does
not have the dates, program, accommodation plan and the cost.

I currently work in a financial institution and have spent over 5 years in the Risk Management
sector, thus the seminar will be of immense benefit to me in facing current risk management
issues.

Firstly, please provide me with the actual date the seminar will commence and the duration of
it. Also, I will want to know the schedule of the seminar and the exact timing of it on each day.
Secondly, please provide me with the program structure, whether it will take the form of a
paper presentation or not. Also, inform me the type of materials I will need to participate in it.
Lastly, in the area of accommodation, will you handle the booking for International participants
and what will the cost be.

Thank you in advance. Looking forward to hearing from you.

Yours faithfully,

Cyril Chinkata

[ Written by - Cyril Chinkata ]

Sample Answer 9:
Dear Sir/Madam,

My Name is ___. I have recently noticed an advertisement in a local newspaper and learned
that you are going to organise a seminar on Labour Laws in Dubai. I, being an HR Professional,
would like to participate in this seminar to enhance my knowledge. I am writing this letter to
seek further information regarding this seminar.

As this seminar is going to held in Dubai, I would like to ask for the exact schedule of the
seminar as I have to apply for leaves accordingly from my work. Furthermore, I would like to
know about the content of the program as to what aspects of 'Labour Laws' will be covered in
this Seminar. Moreover, please inform me about the total cost/fee to attend this seminar and
what would be included in that fee. What will be the registration fee and can I register online?
Also, as I will be travelling from India, and I don't have any friends or relatives in Dubai, I would
like to ask whether you will arrange the accommodation for the participants or we will have to
look for one nearby?

Hoping to hear from you Soon.

Yours Faithfully.
_____________

[Author - Prabhjot Singh]

Model Answer 1:
Dear Sir /Madam,

I am writing to raise my concern about the dish I was served in your restaurant on last Sunday. I
am Lattisha James, visited your restaurant on last Sunday for dinner with my family. I went
there because I did shopping at the Ansar mall, near to your restaurant, and I heard much
about your restaurant in the radio advertisement.

When we came there, we saw a special menu written on a board and kept in front of the
restaurant and name of that dish was Chettinadu fish curry. Therefore, we decided to taste that
and we ordered rice with this fish curry. When we got that food, we found chilli powder on the
surface of the fish and we enquired about that and one of your employees told they keep it off
one hour after marinating with chilli powder with some other ingredients. Even though we felt
bad, our children had it because they like fish curry. Unfortunately, my son had severe vomiting
after we reach home and admitted to hospital for one day.

I will appreciate you if you could have taken an action about this inconvenience we had due to
the food. Please instruct your chefs to follow a good hygienic manner and if they do not know
to make such kind of food please do not offer it to the customers because it will affect your
prosperity and our health.

I hope you will take this matter seriously and will take a proper action.
Yours sincerely,

Lettisha

[ by - Lettisha James]

Model Answer 2:
Dear Sir or Madam,

On January 9th my family and I visited your establishment to have a traditional celebration of
my sister’s birthday. Since she lives in France we annually go to this restaurant, because we
always considered it as the most classy French cuisine place. Having the onion soup there is also
our family tradition because my sister loved it very much before her moving to France. I
suppose you can imagine our disappointment when we found the onion soup absolutely
inedible last time. Firstly, it was cold. Secondly, it seemed your chef did not stir it well while
cooking, so there were some clogs of flour. The last but not the least, its taste made us feel that
the cook used artificial instant soup base. We asked our waitress about the reasons soup is so
awful and she told the cook of the current shift has changed and this is the vision of the soup of
the new one.

It is highly unlikely this new chef with his vision is suitable for such famous restaurant as yours. I
recommend changing or sending him to training in order your customers could further enjoy
genuine French cuisine.

Faithfully yours,

Elizabeth Harley

Model Answer 3:
Dear Sir/ Madam,

My name is Rona Lyn Olivar. I am one of your regular customers in your Cozy-Place restaurant,
and I am writing to you today to complain about the disgusting meals and desserts that have
been served to me and to my family who were with me yesterday for our dinner.
I, my husband and my two children went to your restaurant at around 7 o'clock to have a
dinner and to celebrate my husband's promotion from his company. It was supposed to be a
happy and memorable night because we were celebrating together as a family in our then most
favourite restaurant. But what happened is indeed a bad experience because it is very
disappointing.

My husband and I ordered beef steak for our main course, but the steak was so hard to chew
and it actually tasted too salty. Even after we told this to the waiter on duty that time, he did
not mind us at all and instead told us to complain to the manager. Another thing is that the ice
cream shake that my children have ordered was no marshmallows on top, despite the fact that
there should be as stated in your menu. This is really very annoying in our part.

I demand a full refund of the cost of the meals and the desserts that we have ordered as
compensation to the disgusting situation we had in your restaurant.

I look forward to your immediate response regarding this matter.

Yours faithfully,

R.Olivar

Model Answer 4:
To
The Manager
Barbeque Restaurant and Bar Indore

Sub: Customer Feedback

Sir,

I am Gagan Bhatia, a resident of the same locality where you’re renown Restaurant “Barbeque”
is located. I had visited the place with my family to celebrate my 1st anniversary. I often visit
your restaurant due to Ambience, Hygiene, Staff Behaviour & above all the complimentary
drinks served with the delicious meals. But, last night it was a big disappointment as firstly, I
had my tables booked well in advance but it was allocated to some renowned personality which
is not at all acceptable as it hurts customer belief in the service.

Moreover, service was not as per standard and our order took far more than the usual time
which was quite annoying. I am a regular customer of your restaurant and if this is what you are
going to continue in future then you may lose big business.

Yours Sincerely
Gagan Bhatia.

Model Answer 5:
Dear Sir or Madam,

I am a regular diner at your restaurant on the Madison Avenue. I am writing to express my

dissatisfaction with a meal that I treated my family to at your restaurant.

Recently, I was promoted to the post of Senior Internal Auditor in my organisation. Therefore, I
decided to celebrate this event with my family and took them out to one of your outlets at
Madison Avenue. We ordered four servings of shrimp fried rice, but we were shocked to
discover that most of the shrimp in all of our serving was uncooked and had a very pungent
odour. After complaining about it to the supervisor, we were told that the restaurant had run
out of shrimps and that we will have to be content with what we were served. You can
understand my frustration when my family and I had to leave the restaurant with an empty
stomach and disappointment. And as a result, my mother had to cook some food herself when
we got back home.

My intention in writing this letter is to ask you to issue a show cause notice to the supervisor at
your restaurant, and disseminate instructions to all your staff to hold a modicum of buffer stock
for every item, just in case the restaurant runs out of that item so that no other customers will
have to experience the humiliation like the way we did.

Yours sincerely,
Muhammad Sameed
[ Written by - Sameed Qureshi ]

Model Answer 6:
Dear sir/madam,

On May 10th, 2016, Saturday, my wife and I visited your restaurant to celebrate our third
wedding anniversary. Unfortunately, we had a very negative experience due to bad meals and
dessert that had been served.

My wife and I arrived in your restaurant at around 6 pm. We ordered Doro wet for our main
course, but the taste was bitter, which actually ruined our dining experience. Even after we told
this to the waiter on duty that time, he did not mind us and instead told us to complain to the
manager. Another thing is that fruit punch that my wife ordered had no orange juice in it
despite the fact that there should have been as stated in your menu. This was a very annoying
and negative experience for us.

I demand a full refund of the cost of the meals and desserts that we ordered as compensation
to the bad situation and experience we had in your restaurant. I also want you to take actions
against the waiter who denied listening to our complaints.

I look forward to seeing you take immediate action regarding this matter.

Yours faithfully,
K. Henok.

Your neighbours have recently written to you to complain about the noise from your house/
flat.

Write a letter to your neighbours. In your letter

explain the reasons for the noise

apologise for the noise

describe what action you will take.

Write at least 150 words.

You do NOT need to write your own address.

Sample Answer 1:

Dear Mr. & Mrs. Brock,

I hope you are doing great. It is a shame that we do not know each other very well and I would
like to apologise for that. I am writing this letter to respond to your complaint letter that you
sent me yesterday about the noise on last Saturday. I sincerely apologise for the inconvenience
and humbly ask for your forgiveness.

With the concern of home safety, my wife and I decided to install a few smoke detectors in our
flat, especially after we saw a devastating fire in our neighbourhood lately. We bought the
devices from an online store and started to install and test the gadgets when the shipment had
arrived. To ensure that the sound of the fire alarm is loud enough and everyone in the house
would notice it, we tested the gadgets for about 20 minutes. Although the testing took place at
midday on last Saturday, my wife and I are terribly sorry that your child’s nap was bothered.

I beg for your understanding and forgiveness. Please accept this box of chocolate as a token of
my deepest regret for the inconvenience.

Your Sincerely,

Lesner

[Written by - Lesner]

Model Answer 2:

Dear John,

Hope you are doing great. I'm extremely surprised to get a letter from you indicating that
you're immensely annoyed to hear some sound, which is produced from my flat. Indeed, I've no
idea that you'll be able to hear this enormous amount of sound.

However, as you know, some days ago, a glass of my window in the kitchen room was broken
while some children were playing cricket in front of my flat. That is why I'm trying to refit the
window in the evening time when I come back from office. It takes a long time because I have
no experience on this work and it's still not finished.
Unfortunately, I thought that the sound will not reach to your home but it eventually did as per
your claim. Since you have confronted many problems due to the noise, I apologise for this
matter. Moreover, I promise this sound will no longer appear from today.

As the work is still not finished, I have decided that I will call a professional who will work in the
daytime and the work would be finished within two days.

Once again, I'm extremely sorry for any inconvenience that might have happened for me.

Best Regards,

Nayan.

Model Answer 3:

Dear Mr. & Mrs. Jonathon,

I am writing in response to your letter, complaining about the sounds my musical instrument is
producing. I feel that I have to explain myself and humbly ask for your forgiveness.

Actually, I am a student of the North Carolina Arts College and as a part of my end of term
exams, I have to perform 4 plays by a flute. Therefore I have to rehearse every day because I
am eager to make a good impression to my teachers. To achieve my goal I am supposed to play
about 3 hours a day.

I must apologise for playing in inappropriate hours. It was all my fault since I did not bother
reading the rules of our house owner, prohibiting playing musical instruments.

I have consulted with my class teacher and he suggested me to use one of the rooms of the
college to rehearse for a small fee. I assure you by no means will be disturbed again with the
noise from my apartment.

I beg for your understanding and forgiveness. Please, accept this box of chocolate as a token of
my appreciation for not giving this problem a legal action.

Yours sincerely,

Mark Arther.
Question:

Your neighbours have recently written to you to complain about the noise from your house flat.

Write a letter to your neighbours. In your letter

explain the reasons for the noise

apologise for the nouse

describe what action you will take.

Sample Answer 4:

Dear Mr Smith,

Hope you are doing great. I am writing this letter in response to the complaint I received from
you yesterday. First of all, I would like to apologise for any inconvenience caused to you.

I am a final year art student and my term exams are due next week. To clear the exam, we need
to play multiple musical instruments with different songs. I am practising with a guitar and a
flute to create a good impression. I am sorry, I was practising in the night due to which so much
noise was there. I didn’t realize I was so loud. I had words with my professor and he has
allowed me to take one of the classrooms for practising in the evening. In the daytime, I will
practise at my friend’s place so that the noise doesn’t irritate anyone in the neighbourhood.

Once again, I am extremely sorry for any annoyance caused by my action.

Yours Sincerely,

Akshay

[Written by - Saf]

Sample Answer 5:

To,

Mr John,

I hope that you are doing well. I am writing this letter to apologise for the inconvenience caused
by the party held at our residence last Saturday night.
It was my parent's 50th wedding anniversary. It was very important and joyful celebration for
our family. You can imagine that in the current era it seems difficult to live with someone for
five years whereas my parents have accomplished 50 years of journey beautifully so far. I came
to invite your family and you for the party but the house was locked so I thought you might be
away for the weekend.

We had invited close friends and relatives only so there were not many people in the party.
However, the majority of the noise was due to children. We completely missed arranging
activities for kids due to the last moment arrangement. So, kids were just running and shouting
for fun. Moreover, the music was also bit louder and we realised very late that it might disturb
the neighbourhood. I would ensure that in future we could keep the music sound as low as
possible and surely arrange some fun games for children who would keep them busy and less
noisy.

Once again I would like to ask for an apology and guarantee you that it would not happen in
future.

Thanks a lot for understanding.

Naaz

You recently took a part-time job working for a local company. After a few weeks, you realised
there were some problems with the job.

Write a letter to the manager of the company. In your letter

explain why you took the job.

describe the problems that you experienced.

suggest what could be done about them.

Write at least 150 words.

Model Answer 1:

Dear Mr Chen,

My name is Rona Lyn Olivar. I am one of your part-time receptionists in your Brighthand hotel
for 2 weeks now. I am writing to you today because of the two problems I have encountered in
the reception area that you are not aware of.
Firstly, duty staffs at night shift are always inside of the hotel's quarters sleeping. Only I and
Lindsay who is also new in the area are working at night time. Even if we knock them at their
door when there were many guests arrived on Saturday evening, they still did not mind us. This
happens 3 times already and I think you must know it.

Secondly, the food items that are supposed to be cooked for the hotel customers were eaten
by some of the head staffs. One of the breakfast meals that were not eaten by one of the
guests were brought to the staff quarters and ate by the head. I believe this is against the rule
of the company.

I think they should be reprimanded so that they should learn their lesson and I look forward to
your response regarding this matter.

Yours sincerely,

R.Olivar

Model Answer 2:

Dear Mr Adison,

I am a part-time call centre operator at your company, started working about 4 weeks ago. I am
writing to indicate the problem I encountered during my work.

Actually, I decided to take the position of a telesales specialist because consider myself able to
develop a career in sales due to my skill of establishing good contact with people and make
them trust me. However, I realised there are some obstacles on a way to success.

The problems started 3 weeks ago when the system administrator updated my software. At the
time of a call I was querying a customer for his personal data then suddenly my computer
reloaded and this person’s profile was lost. This situation repeated in the future for several
times. I asked the system administrator to solve this problem, but he told me this is solely my
fault and my computer skills are below required to use this program.

I am assured the complete situation makes company profits lower. I believe that software
managing specialist could fix the problem if the initiative would be taken by a senior manager
of your rank.

Sincerely yours,

Ben Flip
Model Answer 3:

Dear Mr Patrick,

I am writing to raise a concern about the problems faced by me on the job at your company. I
am Riya, have joined your company as a computer operator six weeks back as a part-timer to
fund my internship in software programming course.

I was told at the time of joining that the working hours would be from 5 to 8 pm so I agreed to
do this job as it fits well into my daily schedule. However, from the past 2 weeks, customer calls
have increased a lot during post-lunch hours due to the upcoming events in the city.
Unfortunately, my college ends at 4 pm and it’s impossible for me to reach 2 hours early daily.
Although I had managed to work extra time until the last week by missing few lectures at
college, it seems unmanageable in the future as this will affect my studies.

Thus, I would appreciate if you could allow an addition of one more person in the team until the
end of the events in the city. It will also be very helpful if we can devise a new organised way to
handle high customer calls. We can discuss this new process tomorrow at your convenient
time.

Looking forward to meeting you soon.

Yours sincerely,

Riya

[ Written by - Riya Nagpal ]

Model Answer 4:

Dear Mr James,

I'm writing to thank again for giving me the opportunity to work in your company and ask you
to help me in some problems which I have had over last several weeks with my job.

As you know I have been working as a cost-benefit analyst in the project management office
from 20th September three days per week. Recently our office head has wanted me to work
four days per week which is against our work contract. However; I would like to work in your
company whole of the week as it causes me to earn more money and I would find more
valuable experience, It would be conflicting with my education program as I need to go to my
courses on Wednesdays and Fridays.

Also, the office head had promised me to allocate a desktop computer for analysing project
data which is still not performed. In fact, I am using my own laptop to work with the Primavera
Software and I am always worried about losing project data if some technical problems come to
existence.

I hope that these not make you any difficulties and you would allow me to work according to
our primary work contract and would provide a desktop computer.

I look forward to hearing from you in the near future.

Yours faithfully

Milad Rahimi

Model Answer 5:

Dear Sir/ Madam,

With due respect, I would like to inform you that, I have joined in your company as a part-time
employee a few weeks ago. I had to take the job due to internship program which is required to
complete my university study.

However, during this short span of my work I have noticed some difficulties with the job of an
analyst. Since my job is to help the analysts for collecting different data from various sources as
per their requirement, I had to collect same data many times. The main reason behind this
redundant work is the lack of MIS reporting software and database. There are lots of benefits
that can be taken by using that type of software. It helps to archive data in a systematic way
which can be retrieved later easily. This not only helps to reduce redundancy of work but
increases the efficiency of analysts. Though purchasing the MIS reporting software is a little bit
costly, it will help you to spend more time for analysis and generate quality analytical report
also.

Therefore, I request you to invest for purchasing an MIS software which will be a bit costly for
you in the short the run but you will have several times of return in future.

Yours faithfully,

Safayet Ullah
[ Written by - Safayet Ullah ]

Model Answer 6:

Dear Mr Lim,

I’m writing this letter to raise my concern regarding some of the problems that I encountered
during my work in your company. I have been working with your company for almost 5 weeks
already as a call centre agent and I’m doing it on a part-time basis because I have to attend also
my classes on my master’s degree course. I took the job as I believed it will enhance my
communication and public speaking skill and increase my confidence in socialising with other
people in an addendum to supporting my studies.

During the first week, everything went fine. But from my second week, I started facing some
unavoidable issues. My computer software automatically shuts down as I communicate with a
customer. It happened almost every day. I’ve already raised this problem to the technician in
charge of the computer and software problems. They’ve tried to fix it but it keeps on
happening. What I hate about it is that the guy is blaming me for not having the enough skills
on computers and I’m the one liable for it!!! Also, I was supposed to be dropped off every day
but no car is picking me up at the end of the office.

I’m confident enough that the computer software problem is not at all my fault. I’m concern
about it because my overall performance has already been affected by it. It would be easier if a
new computer is provided to me or make sure the fix is done properly. Also please try to
arrange my transportation, at least to drop me off at the end of the office.

I’m hoping for your immediate response on this matter.

Respectfully Yours,

Christine Hazel Cac.

Sample Answer 7:

To

The manager.

Dear Sir,
I am very glad to join your company as a part-time employee. I joined here three months ago
and I was honoured that you considered me as a deserving employee in your reputed company.
I am writing this letter to raise your concern on my job contract.

I was appointed at your company as a part-time worker in the post of Financial Assistant. I was
very much delighted to get the offer from you as this was a very excellent company to work
with and I was offered a high salary. The promise for reaching upper was also another reason I
joined here.

We have contracted for this job as a part-time employee for 9.00 pm to 6.00 pm. But the head
of my department always forces me to come before 7 o'clock in the morning and this has
become quite impossible for me. I have to drop off my son at his school at 7.30 am and there is
no one in my family who can do that. I am not sure why the head of the department is forcing
me to start office before 7.00 am while he never shows up before 9.00 am?

I am also shocked to face the unforeseeable trouble of working till 9.00 pm to finish my
scheduled task. Sometimes I have to stay office till late hours while the whole office is deserted.

I really feel very nervous to tell the department head not to force me to come office before
7.00 am. That is why I am notifying you about this problem. I guess I should be given as much
opportunity as it is offered to other employees. I can fully devote myself to work harder but
something unusual and unreasonable should not be imposed on me. I want your intervene to
have this problem solved.

I will be waiting to get a positive response from you.

Sincerely,

Sudip Pant

[ Written by Sudip Pant ]

Model Answer 8:

Dear Sir,

I have been a part-time fitness instructor in your gym for four months. I was pleased to be
offered the job, not only because I need to earn some extra money to cover my living expenses
but also because I need some experience in fitness training.
 It has been obvious to me that people often need help in using the gym equipment.However, it
seems that the other trainers have not been encouraged to offer assistance to club members. I
offer as much as I can, but this means that I am constantly in demand and therefore, working
harder than anyone else in the gym. This situation seems rather unfair.

While I realise that members receive initial gym instruction, I feel that they also need ongoing
help with the equipment. Could I suggest that a letter is sent to trainers promoting this? After
all, personal attention of this kind makes people feel valued and may result in increased
membership.

Yours faithfully,

For the past year, you have been a member of a local club. Now you want to discontinue your
membership.
 state what type of membership you have and how you have paid for this.
 give details on how you have benefited from the club.
 explain why you want to leave.
Write at least 150 words.
You do NOT need to write your own address.

Model Answer 1:
Dear Sir / Madam,

I am writing in regard to cancel my membership at Superb Club. I first enrolled as a member a

year ago. Since then, my membership has been upgraded to Silver Associate with a monthly fee
of $50, paid every first Monday of the month.

This club has given me numerous benefits by providing many activities, such as yoga classes
that I am really fond of, as well as access to gym and swimming pool. Not to mention that there
are always generous discounts on the food in the buffet restaurant.

Sadly, given my circumstances, I would have to discontinue my membership at this club. The
reason is that I will soon be moving to another city. Thus, I would no longer be able to attend
any activities held in this place. If I am not mistaken, my $200 deposit will be returned to me
upon membership cancellation. Please advise should there be any particular form that you
need me to fill in.

Thank you. I look forward to hearing from you.

Yours faithfully,

Helen.

[ Written by Helen ]

Model Answer 2:
Dear Mr Secretary,

I am writing this letter to inform about my discontinuance on Classic membership card from
next month onwards. I am Andrew Scott living 2 blocks away from the club. I have been a
member of this club (MS/no: 003/2011) since the start of it and as you are aware that for early
members, the payment was done through online transactions. Attached documents show my
past years' transactions to the club.

This club was indeed a blessing in disguise when our locality never had any recreational
facilities and just had a jogging track without any proper markings. But with the emergence of
this prestigious club, I personally benefitted enormously - I made some good friends, learned
rules of various games, managing skills and last but not least, administrative working styles of
the club which is also associated with my present career.

With a heavy heart and immense regret, I am discontinuing my bond with this club due to my
recent transfer to the USA. I have no words to fill my sorrow over this decision, but I feel this is
the just the softest way to communicate my decision.

Sincerely Yours,
Andrew Scott

[Written by Antony Andrew Scott]

Model Answer 3:

Dear Mr Brooke,
I regret to inform you that I have to discontinue my membership at your Golden Hook Fishing
Club. I joined the Club 1 year ago and the benefits from the participation exceeded the fee. The
roundtables and lectures of famous fishermen were absolutely brilliant. Moreover, discounts
on the equipment in sports gear shops helped me to save money. The last but not the least,
your monthly illustrated magazine was a precious treat for me.

Unfortunately, I have to move to another country because my father who is living in France, is
in a desperate health condition. I must acknowledge that continuing the membership in your
Club is no longer an option for me.

I have paid the last year fee by my credit card and its details are in your database. Because of
above-stated reasons, I would like to ask you not to charge me for the following year. I hope
that in the future I will have an opportunity to recommence having advantages of participation
in your Club.

Sincerely yours,
John Philip.

Model Answer 4:

Dear Mr Mahin,

My name is Milad Rahimi and I have been one of your club memberships for the last 2 year. I’m
writing to inform you that unfortunately, I can’t continue my membership in your club because
of illness.

I enrolled in your club gym on 20th September and I have been allowed to do exercise in your
club three days per week. I have paid all of the membership costs by charging my Visa Card
monthly and I am really satisfied with your service as it provides me modern exercise machines
and has a very nice environment.

Unfortunately last week, towards the end of my work, I slipped and fell on the wet floor and
broke my foot. It is my right foot and however it doesn’t need surgery, I cannot do exercise
until the plaster can be taken off. My doctor has told me that I should wait for about four
months and perhaps I return to your club after the time being. So, please cancel my
membership account and thanks again for your good service.

I look forward to hearing from you in the near future.

Yours faithfully

Milad Rahimi

Model Answer 5:
Dear sir/ madam,

I am writing in regard to cancellation of my membership at Philippine Society of Mechanical

Engineers. I have been a member of this club since 2002. Since then I have received numerous
favour from this organisation. I have learned a bunch of things through seminars conducted by
the society. I have also meet professionals within our group and I have received career advice
from them.

A year ago I applied for residency in Australia and last week I received the approved decision.
Under this circumstance, I have to cancel my membership. I understand that our club is not
recognised in that country, for this reason, I can no longer use my membership in the club.

I might seek for accreditation to any group from that country, and they might ask for a referee. I
would like to ask your permissions to make as my character reference.

Thank you in advance, my best wishes for the society, I wishing for more success to its
members and future members.

Respectfully Yours,

Joel Calderon

[ Written by - Joel ]

IETLS GT Writing Task 1 / Letter Writing Topic:

For the past year, you have been a member of a local club. Now you want to discontinue your
membership.

Write a letter to the club secretary. In your letter

» state what type of membership you have and how you have paid for this.
» give details on how you have benefited from the club.
» explain why you want to leave.

Write at least 150 words.

Model Answer 6:
Dear Sir,

In September 2006, I joined your 'Sports and Social Club' as a full-time student member. Since
then I have paid the monthly membership fees by direct debit from my bank: Nationwide in
Sanderson Avenue, Kingshill.

I have thoroughly enjoyed my club membership as it has provided me with useful opportunities
to meet up with other young people and to participate in a number of social activities. I have
also been fortunate enough to play in some of the inter-club tennis tournaments and have
taken advantage of the various classes available such as Yoga and T'ai chi.

However, my studies are now coming to an end and as I will shortly be returning to my home
country, possibly for good, I regret that I no longer wish to continue my membership.

I would be grateful, therefore, if you could confirm in writing that the monthly fee will no
longer be deducted from my bank account.

Sincerely yours,

Alister Book.

Model Answer 7:
Dear Sir/Madam,
To introduce myself, I am a full-time Gold member of your reputed club – "Fitness Shield". My
membership started 1 year back on 5th May 2015 & it is valid 2 more years. All the dues were
paid by me in advance, including the security deposit.

Not to mention, your well-equipped club has provided me enormous benefits in last 1 year. The
wide range of sports & fitness, activities & equipment is really a plus over the large area you
have for the club. The Gym has helped me, to regain my lean body shape again, using Gym is
the right choice for me, being without any partner/friend here. Also, the outdoor activities are
phenomenal here & the Lawn tennis coach, mentor me a lot to learn the basics of the game.

Hard to say, still I am bound to cancel my membership here from 30th May 2015. The reason is,
I am being transferred to another city from my organisation. I have no choice left except
cancellation. Kindly refund my security deposit & any fee amount left after all deductions to my
bank account number 1123456 (Barclays Bank, Oxford Street, London).

Thanks for making me a member of your club.

Your Truly
Rahul Choudhary

[ Written by - Rahul Choudhary ]

Model Answer 8:
Dear Club Secretary,

This is to bring to your kind attention that I am the member of your Gold club located in West
Coast District. I joined the club in 5th August 2014 and bought the yearly membership. I have
been quite regular and have made many friends here in the club. I have not only provided my
feedbacks on areas where the club needs improvement but also helped the marketing team
with innovative ideas using my marketing experience. This has helped the club to raise $1000
funds during the promotional Class and also helped people bring in friends or family members.

Apart from this, I have also benefitted the club by sharing my encouragement and inspiration
with all of the colleagues on health benefits of exercising daily and promoting the schemes your
club has to offer if they join immediately. Based on my speech 7 of my friends have already
subscribed and 3 of them planned to join by next Monday.
I would like also like to inform you that unfortunately, I would not be able to continue my
membership after May 2015 as I will be relocating to Canada because of the Job opportunity I
have been waiting for the last couple of years. Requesting you to kindly cancel my membership.
I would be highly grateful if you could refund the money for the months I will not be using the
club facility. I would surely miss the club and its services and especially the friends I made here.

Best Regards,
Gaurav.

[ Written by - Gaurav ]
Model Answer 9:
Dear Sir,

I would like to express my gratitude to the local yoga club which you designate as a secretary. It
would give me immense pleasure in highlighting the benefits I had received by being a lifetime
member for a year.

Not to mention, the day when I first enrolled in your club as an amateur with no knowledge of
Yoga. I would like to recall that I paid an amount of Rs 2000 in person at the club front desk, at
that moment when I was paying, I was received cordially and promised that I would benefit
immensely out of the membership. As promised, I was fully apprised of the yoga and its
benefits, apart from learning yoga and becoming an expert in the yoga practice, I am
maintaining a good health by practising and also not to forget the change in my attitude and
personality developed due to the benefits as a member.

With pain, I would like to inform you that my assignment is completed in this area and would
be transferred to another location. I request you to cancel my membership or transfer the
membership where I would be relocating or keep it in abeyance.

I would certainly be a part of your club, if it is located in my new workplace and also if my job
permits, I would be continuing the membership if I am reposted with a new assignment in this
area.

Once again I thank the club and the congenial relationship all the members maintained with
me.
 Thank you for your kind cooperation.

Prasadarao.

[ Written by - Talluri ]
Model Answer 10:
Dear Sir,

I am writing to inform you that I have decided to discontinue my membership with the 'In-
Shape Fitness and Sports Club' effective from 1st April 2018.

I joined your club on 2nd January 2017 and thoroughly enjoyed being a member of such a
wonderful club with astounding instructors who are highly skilled. My primary objective to join
the club was to improve my Tennis skills. I have always enjoyed watching tennis competitions
and wanted to play it. But I wanted to learn from an expert and your club was the excellent one
to fulfil my dream.

To my surprise, your staff members were very friendly and the instructors have improved my
skills to an extent that I won the intercity tournament held in January 2017. I think it would not
have been possible if I had not joined the club. Unfortunately, my company has recently asked
me to relocate to a different city. Even though I would have loved to come to the club, I,
unfortunately, cannot do it due to the distance.

You can send me a confirmation letter of my membership cancellation to abc@gmail.com. All

my payments are up to date and I will pay my membership fee up to March 2018.

Yours faithfully,

You are employed full-time and also doing a part-time evening course. You are not able to
continue the course.
 explain why you cannot continue the course
 describe the situation
 say what you will be doing.
Write at least 150 words.

You do NOT need to write your own address.

Begin your letter as follows:

Dear …………….,

Model Answer 1:
Dear Sir,

This is to inform you that I will not be able to participate in the course program any more due to
a foreign official tour.

For your kind information that I am working in Risk Management Division of Prime Bank Limited
that has a subsidiary company in Hong Kong where an incident has been reported by the
governing authority of the country for which I have to travel there for analyzing the whole
situation, scrutiny the allegations against the company and take appropriate measures if
necessary. As the whole process will take about two months or more depending on the
situation I will not be able to take the final exam of the course also.

Under this circumstance, I am requesting you to transfer the course for the next semester and
allow me to take the course without any further registration for the same course. Your
cooperation in this regard will be highly appreciated.

Yours faithfully,

Safayet Ullah

Model Answer 2:
Dear Dr. Jones,

I am writing to inform you that I no longer have a possibility to attend your evening lectures on
treating emergencies.

As I told you earlier, I received a position of a nurse at the Thompson Hospital. My shift ends at
5 pm and since I have got a lot of overtime job recently, I found myself unable to be on time at
your lectures, which start at 5.30 pm. This disappoints me a lot since I value and respect your
course and your experience.
I would be grateful if you could consider letting me study your course myself. Because of my job
is closely related to the accidents treatment, I feel able to learn every point of the course in
practice. In addition, I have already read almost every book you recommended as the
supplementary reading for your lectures.

I hope to get your approval on this matter soon. I am looking forward to receiving your
response.

Sincerely yours,
Nadia Afsana

Model Answer 3:
Dear Sir or Madam,

I am Siamak Mirzaei and I registered for the Social Marketing course in Cambridge Institute of
Technology last July. I am writing this letter to inform you that I cannot attend this course for I
have faced some unexpected issues.

The Social Marketing course started last July 2014 and it was planned to be finished by February
this year but because of the numerous number of the public holidays in 2014, it will be finished
by May 2015. This class was on every odd day in the evening from 7 to 9 so that employees like
me can attend the class after the working hours. Unfortunately, I cannot continue this course as
I am not free in the mentioned times since I should take care of my 4-year-old child in the
evenings from the first week of March. I am a married man and my wife works in the evenings
of the same days on weekdays. She kindly asked her boss to change her roster for the expected
time, but she has to work in the evenings from the first week of March.

I talked to Mr. Lee who is the topic coordinator on 10th of February and he kindly
recommended the online course to me. Therefore, I am going the watch the recorded lectures
and attend the final exam at the end of this course. He asked me to inform you about this
matter and get your confirmation.

Thanks in advance for your cooperation.

 I am looking forward to hearing from you soon.

Yours faithfully,

Siamak Mirzaei

[ Written by - Siamak Mirzaei ]

Model Answer 4:
Dear Dr. Smith,

I would like to inform you that I am unable to continue your evening lectures about computer
graphics due to my official long tour. This course is enormously important and relevant to my
profession, as I am a branding supervisor in Premier Bank limited.

The bank is going to open two new branches in Chittagong which is far from this city and I have
to stay there likely 3 to 4 months, to manage the branding and advertising activities.

In that case, I am afraid of decreasing the graphics skill level which I have learned in past two
months with your brilliant teaching method. Hence, it is a humble request to you, if you could
grant me to transfer my course from physical lectures type to online lectures so that I can
continue my classes.

I hope to get your approval on this matter soon. I am looking forward to receiving your
response.

Yours faithfully,

You recently had your computer fixed at a local computer store, however, you are not pleased
with the service you received.
 describe the situation.
 explain why you are dissatisfied.
 say what you want the manager to do.
Write at least 150 words.

You do NOT need to write any address.

Model Answer 1:
Dear Sir,

I’m writing to complain about the service that I received on 20 September from your shop. I’m
really unsatisfied with your service and I hope that you take a prompt action on this matter. I
always bring my computer to your shop for fixing and I’m one of your loyal customers.

Last month I found that my computer stopped working and after a few minutes it restarted. In
fact, I didn’t pay attention to this issue until the problem kept reappearing over and over again.
So, I took my computer to your store and your customer care officer promised me to fix the
issue as soon as possible. After one week, I took it back home, but to my surprise, the problem
came to existence while I paid $100 to your shop and waited for one week to appear my
computer without any technical problems.

This is a frustrating and daunting experience that I have had with your service and I would ask
you to refund me as you have done nothing for my computer.

I look forward to hearing from you very soon.

Yours sincerely
Milad Rahimi

[ Written by Milad Rahimi ]

Model Answer 2:
Dear Sir/ Madam,

I am writing to express my dissatisfaction with the service I received at your establishment.

Actually, the computer I have bought at your store on the late January was quite good,
however, after just half a year things got wrong. Some programs were getting frozen
frequently. When I took my computer to your specialist and tried to explain the problem to the
technician Michaels, he refused to take my computer into service because the problem did not
appear that time. I was trying to convince him to spend more time to identify the reason it is
getting stuck, but he was rude and impatient explaining this is the end of his shift. On the next
day, another technician listened to me carefully and fixed my computer in 10 minutes.

I suppose your employee Michaels is not suitable for his position because of his
unprofessionalism. I suggest you employing someone more skilled and with better personality
in order not to waste your customers valuable time.

Faithfully yours,

Stuart Albert.

Model Answer 3:
Dear Mr Popkins,

I am writing to express my dissatisfaction with the service I recently experienced in your store.
Since my computer had been having some technical issues, I have it repaired in your store two
weeks ago.

One of your staff, whose name I cannot recall, promised me that its repair would be finished in
three days. He also stated that while there were problems with my computer, they were not
severe. Thus, none of my data would be affected. Three days afterwards, I was told that the
repair will take longer than expected, so I had to wait a bit longer.

After a week, I finally brought my computer home. To my dismay, some of my important data
and files were gone. Given what I was told previously, I was extremely disappointed and upset.
Honestly, I did not expect such terrible service from your place. I demand that you give me a
proper explanation as to how this incident occurred. You must also restore my missing data.

I look forward to hearing from you.

Yours sincerely,
Helen.

[ Written by - Helen Lim ]

Model Answer 4:
Dear Mr. X,

Latterly, I have used your computer fixing services. My computers had few critical problems
such as sudden restart, blue screen, and slow startup. Your staffs fixed these problems. I got my
computer this week on Monday from your store. Unfortunately, those problems have come
back! and my computer restarts suddenly. I have a lot of works and projects doing via this
computer. These works will be delayed if this not been fixed. This leads to putting me in a
difficult situation in my professional career.

I need my computer fixed on early Sunday. Of course, it should be done cost-free as I have
already paid for the service. So, please make arrangements to fix it by your personnel as soon
as possible. It's your kind to do it as fast as possible.

I am looking forward to hearing from you.

Sincerely,
Ali

Model Answer 5:
Dear Sir/ Madam,
I am a regular customer of your service store and have found all of my interactions with your
office very satisfactory. But, I am sorry to say that the service I received yesterday was not as
per your excellence.

First of all, the service manager was not available at the time of the appointment of our
meeting. I had to spend 45 minutes on precious Sunday morning waiting for your staff.
However, this is the smaller issue. The Service Manager did not seem to have enough
understanding of computer hardware and it took 30 minutes for him to understand the
problem. Today when I collected my computer, I noticed that monitor still flickers and the
invoice includes the cost of keyboard replacement. There was never a request to change the
keyboard.

I request you to look into this matter and fix all the issue I had described to your staff.
Additionally, I would also request you to remove keyboard replacement charges from the
 invoice.

Looking forward to hearing from you soon.

Thanks,

Your Regular Customer:

Ramanuj.

[ Written by - Ramanuj Sharma ]

Model Answer 6:
Dear Sir,
I am writing you to express my dissatisfaction with the repair work that you did on my
computer’s heat-sink recently.

Last week, I brought my computer to you because it was overheating whenever I ran it for more
than 2 hours. After careful inspection, you diagnosed the problem to be a broken heatsink that
could not keep the processor cool. I was told that the problem will be fixed and that my
computer will no longer heat up after you would have repaired the heat-sink. However, when I
brought the computer home, the problem still persisted, and my computer was heating up
even more than before. You can understand my shock when I realised that I had paid your store
$200 for nothing.

My intention in writing this letter is to ask you to install a brand new heatsink in my computer
at no extra charge. I can come by and bring my computer on Monday morning if it suits you.

I look forward to hearing from you.

ou are going to visit New Zealand for an 'English and Homestay' program. You have just
received details of your homestay host family.
 introduce yourself.
 ask the family some questions to get information that is important to you.
 tell the family about your arrival date and time.
Write at least 150 words.

You do NOT need to write any address.

Model Answer 1:
Dear Sir/ Madam,

My name is Milad Rahimi and I have registered in one of your rooms for two weeks during my
homestay’ program in New Zealand. I am very pleased that I can spend my vacation with your
family and I’m writing to ask you for some advice.

I always was fascinated by your country and I am really happy that I can be with your family
which would help me to learn a lot of things about your culture and way of life. As it is the first
time I am coming to New Zealand, I am not familiar with the weather and I don’t know what
kind of clothes I should bring. Would you please let me know how the quality of weather in
New Zealand in the middle of September is? Also, I am a vegetarian person and I’m afraid that
you would prepare appreciated foods for someone like me.

As you know, I will arrive there on 20 September and according to my ticket arrival details, I
would be there at 4 pm in the airport, absolutely if I won’t have any delay in my flight.

I look forward to hearing from you in the near future.

Yours Sincerely

Milad Rahimi

[ Written by - Miladi Rahimi ]

Model Answer 2:
Dear Mr Alex,

I have just received details of my future homestay at your family and writing to introduce
myself and ask for some further information.

My name is Anna Frank, I am 21 and live with my family in Lyon, France, which is my
hometown. My native language is French and I am looking forward to improving my English
during the trip to New Zealand.

I would be grateful if you could provide more information about your family and its lifestyle. To
begin with, I would like to ask you about your usual diet. It is very important to me since I am a
vegetarian. Secondly, I would like to learn more about your family’s daily routines, like games
you used to play together, in order to get familiar with these activities while I am here. This
could help me to participate in all your routines like a relative.

I am very eager to meet you in person! By the way, I have already bought the plane ticket and
would be happy if you could meet me at the airport because this will be my first time abroad. I
will arrive on September 13, at 10 am, Wellington time.

I am looking forward to hearing from you soon.

Sincerely yours,

Arc John.

Model Answer 3:
Dear Mr and Mrs Ericsson,

I hope you are doing well. With this letter, I would like to introduce myself and my families to
you as you know we will be your guest for one month’s duration as part of the 'English and
Homestay' program. My name is Dev and my wife's name is Sussie. We have a five years old son
whose name is Patric.

My wife and I are really excited to visit your country and be your humble guests. However, we
are curious to know about a few things before our arrival there. I'd like to request some
information from you regarding mentioned below points.

1. How is transportation facility from the airport to your place? Would it be possible for you to
come to the airport to receive us?
2. Current weather conditions and clothing required
3. Availability of sightseeing spots and art galleries
4. Addresses of supermarkets and local markets for shopping
We will be boarding the flight to New Zealand on April 5, 2016, at 01:00 AM, our local time and
land there the next day around 04:00 PM, your local time. Eagerly waiting to meet you, people!

Thank you in advance.

Sincerely yours,

You travelled by a long distance bus recently and your suitcase was damaged.
nform the bus company of when and to where you travelled.

describe your suitcase and what happened to it.

explain why the company should pay for a new suitcase.

Write at least 150 words.

You do NOT need to write any address.

Model Answer 1:

Dear sir/madam,

I am writing to complain about the damages that have happened to my suitcase while travelling
from Edmonton to Calgary last week on April 5 using bus service of your company ‘Mapple Tree
Transportation'.

Usually, I prefer to carry luggage bags made of fibre or other hard materials, but unfortunately,
this time, I picked suitcase made of soft fabric. It is a make of American Tourister, blue in
colour. It's rectangular shaped suitcase with wheels and telescoping handles having a top
handle of black colour. The bottom part of the suitcase was torn down while forcefully pulling it
from luggage box of the bus by your staff. What' more, to my surprise, left side wheel of my
suitcase was also broken into the pieces due to excessive luggage pushed into small luggage
box of the bus by the staff.

Mishandling of passenger's luggage is truly a mistake of your staff. Damage to my suitcase

happened due to inadequate management and carelessness by your staff; therefore, I request
quick action in this regard and ask for full payment for the damage caused to the suitcase as the
suitcase is useless for me. Awaiting prompt reply from you.

Thank you in advance.

Sincerely yours,
Andy

[ Written by - Noghan Odedra ]

Dear Sir or Madam,

I am writing to claim a compensation for the property damage that took place at the time of my
travel by a bus of your company.

I travelled from Washington, D.C. to Boston by the bus #301 on February 21, 2007. Before the
trip, I passed my luggage to the driver, who helped me to place my suitcase in the luggage
compartment of the bus. After the arrival, the driver opened this back compartment and the
first thing I saw was that my new and brand-name suitcase was smashed under the pressure of
the weight of the other’s luggage.

My suitcase was quite firm and very beautiful in its red colour and modern design. However, it
obviously hasn’t been designed to resist such a weight on it. I am very depressed because I can
not use anymore my broken suitcase, its handle was bent and two wheels out of 4 were
detached.

Since damage stated above was caused by the careless actions of your employee, I would like to
require a compensation of $200, which was the original price of my suitcase. Please, deliver a
cheque to the address, written above.

Faithfully yours,

Ethan Deen.

Model Answer 3:

Dear Sir,

I'm one of the passengers who travelled from London to Manchester on 20 September and I'm
writing to complain about your service as I got my suitcase damaged during the journey.

We left London at around 2:00 pm and I took my suitcase to the bus driver before moving. It
was a red hue and four-wheel suitcase and I put my necessary things in it. When we arrived at
the Manchester's terminal, I received my suitcase and I noticed that all of its wheels were
broken. I expressed the situation to the bus driver but he didn't take any action for the
problem.
Last day, I brought my suitcase to the city centre and I found that I can't repair it and so, I
should purchase another one. As your company is responsible for this issue, I would ask you to
pay me for another same suitcase. I have attached a file which describes all of the details about
my suitcase and also you can see how it damaged by looking at the attached pictures.

I look forward to hearing from you in the near future.

Yours Sincerely,

Milad Rahimi

[ Written by - Milad Rahimi ]

Model Answer 4:

Dear Sir/Madam,

I am writing to bring to your attention an issue that I faced while travelling by your bus from
Hamburg to Frankfurt on 25th June 2015. Allow me to elaborate.

As you know, this was supposed to be a long and tedious journey hence like most travellers, I
submitted my baggage to be kept in a separate compartment. When the bus reached its
Frankfurt terminal, I was shocked to discover that one of my suitcases was severely damaged. It
was a maroon suitcase that my dad had given to me as a present on my graduation and hence
had a lot of sentimental value attached to it in addition to being a very costly item.

Since I had taken out travel insurance with your company before embarking on this journey, I
expect you to reimburse me the amount equivalent to the fair value of my suitcase. Please find
the enclosed insurance claim form along with receipt of the suitcase. I have already decided
that if you fail to pay me consideration for my loss, I shall institute legal proceedings against
your company in small claims court.

I am anticipating immediate remedial action.=

Kind Regards

Write a letter to the person in charge of a venue that you are considering for the event and ask
for detailed information regarding dates, services and costs.
Model Answer 1:

Dear Sir/ Madam,

I am writing this letter to inquire about your party hall that we are planning to book for an
official party. We are planning to organise an official get-together party and I would like to
know the available dates in the next month so that we can confirm the reservation and plan for
our party. We are expecting some facilities in order to accommodate the party without any
intervention and unexpected situation.

Our agenda will be staff meet-up followed by an hour-long presentation, and it would conclude
with a grand dinner party. We would need a high-resolution LCD projector, a big whiteboard
and Wi-Fi connection facility for Laptop. Seating arrangement is expected to be for almost 100
people. We also require facilities for welcome drinks for guests and dinner for 100 people.

I am curious to know about the rates to book the hall for 6 hours, from 4: 00 pm to 10:00 pm,
with the list of facilities it offers. Additionally, it would be great if you can send us the full menu
for dinner including drinks. I am also interested to know the best possible concession you can
offer and breakdown of all expected expenses. In no way, we will compromise the hygienic and
food quality and we are expecting the party to be organised without any glaring issue from your
end.

I look forward to hearing from you as soon as possible.

Yours faithfully,

Mohammed

[Written by M. Abu ]

Model Answer 2:

Dear Sir,

I am writing to ask for information about organising an executive event at your venue. My
name is Tiffany, I work for a multinational company, and we need to prepare an event that will
be held on December 17, 2016. I would like to obtain the below information:

1. How many people can your club contain?

2. What kind of food do you serve?

3. Is there any special service available for the physically challenged people?

4. What time can we start the event?

5. Do you have any “animation service” to offer?

6. How much do you charge for your service?

7. Do you offer any transportation service?

8. Is there anything else included in your services?

I would like to receive this information before October 2007, because I need to prepare myself
as the department in charge of the event and invite the target audiences. You can send me this
information via fax, using the number xx-xx-xxxxxx, or email me at abc@gmail.com. I am
confident that your company will provide us with the best type of service we need, based on
the abundance of good reviews about your company.

Yours faithfully,

Tiffany Lace.

Model Answer 3:

Dear sir/madam,

I am writing to request you to provide details for organising an executive event for XYZ
company Limited at the 'LA Pola' hotel premises. The event would be a board meeting by the
company stakeholders and following details will be needed in relation to the event.

Firstly, I would like to know if the venue is available on 20th February or 23rd February 2015. It
will be suitable to have an evening time of 4:00 pm to 8:00 pm for the event. Secondly, service
including snacks and tea during the meeting will be needed and also the dinner to be arranged
following the meeting. All the service should be provided on time. Finally, please inform me the
cost of all the above-mentioned arrangements. Also, do let us know if there are any discounts
provided by your hotel for the event.

It would be good if you could provide all these details before the end of this week.

Looking forward to hearing from you soon.

Yours faithfully,

Riya

[ Written by - Riya Nagpal ]

Model Answer 4:

Dear Scot,
I am writing to inform you that we are considering your banquet hall for our annual company
dinner that is supposed to be held at the end of October. Therefore, I would like to ask certain
information regarding booking this venue.

First of all, the most important issue is the availability of the hall as per our schedule. Will it be
available on the evening of 28th and 29th October? I would also like to know about the services
such as menu, food quality and decoration etc. As it is our annual and most prestigious function
of the company, so you should follow some decent theme for decoration. My recommendation
is to use while flower along with white balloons.

Finally, please let me know the estimate of expenditure that will incur on this event. I am giving
you my email for further communication, which is fahad.sultan@live.com. Previous experience
with your company was exceptional but this time, I am expecting more innovative design and
high quality of services.

Yours sincerely,

Fahad

You borrowed some books from your school/college library. Unfortunately, you have to go
away to visit a sick relative and cannot return the books in time.
You should write at least 150 words.

You do NOT need to write your own address.

Begin your letter as follows:

Dear............

Model Answer 1:

Dear Sir or Madam,

My name is Rona Lyn Olivar. A 4th year nursing student and a regular borrower of the main
college library with library number 442805. I am writing to you today because I am afraid I
cannot return the books I have borrowed on time.

I borrowed 2 books namely Psychiatric Nursing 5th edition by Sheila Videbeck and Psychology
for Nurses by Harold Mcgarry on the 15th of March and will be due today. However, it is very
unfortunate that my grandmother has brought to the hospital in Makati Medical Center in
Metro Manila, which is 5 hours away from this province. At the time you are reading this letter,
I am now on the bus on my way to the hospital.
However, I asked my roommate to return the books I have borrowed today, but she said she
can do it tomorrow because she has important things to do this day. I am willing to pay the fine
as soon as I arrived.

I am hoping for your consideration regarding this matter.

Yours faithfully,

R. Olivar

[ Written by - Rona Lyn Olivar]

Model Answer 2:

Dear Sir / Madam,

I am writing this letter to explain why I had been unable to return three books I have taken on
three-days loan, which is now overdue. After taking the books out on 16th March, I had an
urgent phone call from my elderly aunt's neighbour to say that my aunt had had a fall and had
been taken to the hospital. I am her only surviving relative in this country, so I felt I had to go
and see her immediately. I travelled down to Surrey the following morning, thinking I would
stay for only two or three days. Unfortunately, my aunt's condition has only improved very
slowly, so I have had to stay here longer than expected. However, the hospital says that if all
goes well, she should be able to go home in two or three days' time, in which case I will be back
at the beginning of next week.

Dealing in mind the circumstances I trust you will kindly waive any fines that may have
accumulated.

Yours sincerely

Mary Miere.

Model Answer 3:

Sir/Madam,

I am a regular member of your library. I am writing to you to inform about a possible delay in
returning few books I had borrowed recently.

There are 3 books (names are provided below at the bottom of this letter) which I had
borrowed last week and were supposed to be returned by 15-Aug. But, I regret to inform you
that I would not be able to return them in time. Unfortunately, my Aunt fell ill last week and I
had to travel to India on short notice. Looking at the current situation, I think, I would not be
returning back before 20-Aug. therefore, I request you to extend the date of return by 15 days.
I am willing to pay the fine if any involved.

I request you to write me back in case the further extension is not possible with options
available s per your library rules to solve this issue. Just to inform you, I would also be willing to
pay the price of the book in case there is no solution in sight. Once I am back, I would be glad to
donate these books to the library.

I am hoping to hear from you soon.

Yours sincerely,

Ramanuj

[ Written by - Ramanuj]

Model Answer 4:

Dear Mrs Smith,

I got a book issued from the library for Statistics on 20 February 2015 for 7 days loan. It is due
back on 27 February 2015. The book details are as below:

Name: Statistics for Managers.

Author: Dr Kuldeep Kumar.

Since one of my relatives has met with an accident in Melbourne, I had to come here to help his
mother in dealing with hospital formalities and to take care of him.

Due to this emergency situation, I was unable to return the book before flying to Melbourne. I
will be back to Gold Coast on the evening of 4th March 2015 and will return the book next
morning on 5th March 2015.

I kindly request you to not penalise me as this is the first time that I could not return the book
on time. I also request you to take into consideration my circumstance due to which I am
unable to return the book before the due date.

Sincerely,

Mathew Jacob

(SID: 0000878
You have bought a new mobile phone and in a few days of purchase, it has stopped working.
You have spoken to the company representative a week ago but it has still not been repaired.
ntroduce yourself

explain the situation

say what action you would like the company to take.

Write at least 150 words.

Model Answer 1:

Dear Sir/Madam,

I am writing to bring to your attention a problem that I am facing with your warranty service on
the purchase of a mobile phone ‘Samsung Galaxy’ from one of your stores. Allow me to
elaborate.

The mobile phone worked fine for the first few days, but as soon as I started using Skype on it,
it suddenly froze and stopped working at all. Since this phone was covered with a 3-year
warranty, I immediately sent it back to your store on Madison Avenue on 20th May. The
customer service representative intimated me that the phone will be repaired in few days, and
will be dispatched to my home address. But to my dismay, when I spoke to the sales
representative a week ago, I was shocked to discover that they had not even sent the phone to
the repair store yet. Because of this, I have not been able to attend any of my Skype
conferences up until now.

As per the contract, I am entitled to get my cell phone replaced as it has not been repaired in
the 5 days from the date that I claimed warranty. Therefore, I expect you to ship me a brand
new cell phone.

I anticipate prompt action.

Sincerely,

Muhammad Sameed

[ Written by Sameed ]

Model Answer 2:

Dear Sir/ Madam,

I am writing to inform you about the faulty mobile phone that I have purchased from your
store.

I'm Mr X, I am a regular customer of your company. On the 8th of July, I bought a brand new
Nokia N95 mobile. However, upon one week of using it, problems started to appear. The flash
of the camera is no longer working. Also, the monitor is getting blurred which makes it difficult
for me to see the SMS messages clearly. I was very surprised to discover such problems in quite
an expensive model.

Naturally, I returned the mobile phone in your store to be replaced with a new one. One of your
sales staff members told me that they will send it to me at my home address within one week.
However, two weeks have gone without receiving any replacement. I am very upset with your
poor service.

In this regard, I insist on getting a refund of my full payment if the replacement will not come
within another week.

Yours faithfully,

Joseph Mark.

Sample Answer 3:

Dear Sir/ Madam,

I am writing to you to apprise you of a faulty mobile purchase.

I am Preeti Ghuraiya, the resident of Bangalore and I bought a Samsung Note 2 16GB mobile
from one of your authorised dealers at the city centre on 1st of Dec, 2014. Though, I properly
checked the mobile while purchasing but merely after few days, problems that started to arise.

The mobile camera suddenly stopped working and I am also experiencing an issue with the
touchscreen.

I haven't store much data on the phone but then also the mobile speed (performance) has
reduced drastically as compared to when I bought it. I did report this issue to your customer
care, 1 week ago, and I was promised that the phone would be collected and repaired.
Complaint number: sum123.However, no action was taken.

I would highly appreciate if you could look into this matter. My phone is still under warranty
and I would like you to replace this faulty set with a new one.

Please find enclosed the copy of purchase bill.

Looking forward to a swift action on this.

Sincerely,

Preeti

[ Written by - Preeti ]

Sample Answer 4:

Dear Sir,

I am writing you this letter to register my complaint regarding a cell phone that I purchased two
weeks back.

Half a month back I came at your authorised shop situated in Park Lane and I purchased a new
Samsung Galaxy S6 mobile phone with one year warranty. Before that, I have been coming to
your shop for purchasing other electronic gadgets. However, this experience has been quite
bitter for me as just after ten days the mobile stopped functioning and despite my number of
attempts, I couldn’t switch it on. Immediately, I visited your sales centre, explained the staff
present there about the issue and submitted my set for claiming warranty. The representative
promised that the mobile phone will be repaired and delivered at my home within 2 to 3 days.
Unfortunately, the promise has not been fulfilled and my awaiting period hasn’t finished yet.

I expect that you will immediately look into this matter and try to amicably resolve this. Either
your company should return the set repaired or if it is not possible due to any critical problem I
am eligible for the new set as per terms and condition of warranty.

I hope to have an urgent action.

Yours faithfully,

Mubashir Noorani

You travelled by plane last week and your suitcase was lost. You still have heard nothing from
the airline company.
Model Answer 1:

Dear Sir/ Madam,

I was one of the passengers who took the flight from Kuala Lumpur (Malaysia) to Melbourne
(Australia) on 16 March. Unfortunately, my suitcase did not come out after the flight. Although I
have explained this to Mr Johnson who was in charge at the luggage Claim office and promised
to give me a call within next 24 hours, this did not happen.
My suitcase is a dark brown leather with a black handle. Inside the suitcase, you will find some
clothes, souvenirs for friends I will visit. There are few books and two copies of a business
proposal which I need for the presentation on 30 March.

I would appreciate it if you could contact me as soon as possible. If you could send this suitcase
to me by courier service, I would be more grateful. I have arranged to pay for the service. My
flight number, luggage claim number and address are written below.

Flight Number: MH 168

Luggage Claim Number: 00269

Address: 20 Golden Road, Seremban, Malaysia.

Yours Faithfully,

R.

Model Answer 2:

Dear Sir/Madam,

I was one of the passengers who took the flight from Narita (Tokyo) to Heathrow (London) on 5
August. Unfortunately, my suitcase did not come out after the flight. Although I have explained
this Mr McDonald who was in charge at the Luggage Claim Office I have not heard from him as
of now.

My suitcase is Grey Samsonite whose size is 10 x 95 cm. There are 3 stickers on one side and a
heart-shaped sticker on the other side. My initials "AR" are also written on both sides.

There are a few books and a copy of my thesis in that suitcase, which I need for the conference
on 19 August.

So I would deeply appreciate it if you could give me a prompt reply at your most convenient.
My flight number, luggage claim number and address are written below.

Flight No: NH 101

Luggage Claim No: 00026

London. NWI6 5AL

Yours Faithfully.
Daniel Fillip

Model Answer 3:

Dear Sir/Madam,

I am a frequent flyer of Continental Airlines. I am writing you to inquire about a bag I lost during
my last trip to New York on 15-January on flight number AB220.

While off-boarding the flight in New York I forgot to collect the bag from an overhead bin. I
realised about the lost bag after coming out of the airport. So, I raised a request with your staff
to recover the bag. After all the formalities, your staff said someone would contact me in 24
hours. But now it is already 5 days since the incident occurred and yet there is no update.

I need your urgent attention on this matter. For your information it a grey colour leather
suitcase. There is a logo on the front side of the bag resembling a swan. The bag also has my
name tag on it. It is a light bag containing few papers.

I request you to provide me with actions you are going to take on this matter.

I look forward to hearing from you soon.

Yours sincerely,

Ramanuj

[ Written by - Ramanuj ]

Model Answer 4:

Dear Sir,

I am writing this letter to know about my stolen suitcase. My name is Ali, and I was the
passenger of the Saudia Airline Company. Last week, after my holiday was finished in
Singapore, I travelled by plane, which was the Saudia Airline, in order to return my home
country in London city. Unfortunately, when I reached the London Airport, my suitcase was lost.

The suitcase was made of leather, and it was black in colour. Moreover, there was a scratch,
which was on the left side, in the suitcase. Some important documents, a fountain pen, a diary,
and some clothes were in the suitcase. Especially the documents are essential for me because it
is significant in terms of my business purpose.
Although this event happened seven days ago, I have not got any response from your company.
I am really dissatisfied with your service. Please update me about the stolen suitcase.
Furthermore, I want to know what steps you have taken after the suitcase was lost.

I look forward to hearing from you soon.

Yours faithfully,

Ali.

You have had a bank account for a few years. Recently you received a letter from the bank
stating that your account is $240 overdrawn and that you will be charged $70 which will be
taken directly from your account. You know that this information is incorrect.
Model Answer 1:

Dear Sir/Madam,

I am writing this letter in reply to a letter that I received from your bank a few days ago. In your
letter, you indicated that $240 was overdrawn from my account and that is why I will be
charged $70. However, I think this mistake is done by your employee or computing system.

As you know, I was staying in a rented house, and my freight goes directly to the house owner
account from my account. Last month, I had changed my house; moreover, I wrote a letter to
you for requesting not to vest the money anymore to the owner. I have got the
acknowledgement from you of my application; but, nothing is done about this matter. Perhaps,
this money is overdrawn from my account because one of your employees wrongly sends the
money to my former owner.

However, I will request my earlier house owner so that he returns the money. I expect you will
give immediate attention to this matter. I look forward to receiving your response.

Yours faithfully,

John

Model Answer 2:

Dear Sir/Madam,

I am writing in reply to a letter I received from you a few days ago. In your letter, you state that
I am $240 overdrawn and that you will be charging me $70.

I would like to point out that the reason I am overdrawn is that of a mistake made by your
bank. If you look through your records you will see that I wrote several weeks ago explaining
the situation. For the last twelve months, I have been paying $300 a month for a car I bought
last summer. The monthly payments were taken directly from my bank account. However, two
months ago I sold the car and I wrote to you instructing you to stop paying the monthly
instalments. I received a letter from you acknowledging my request, but, for some reason,
nothing was done about it. Another $300 instalment has been paid this month and this is the
reason why I am overdrawn.

I would like you to contact the garage where I bought the car explaining your error. I would also
like you to ask them to return the money.

Yours faithfully,

Sandra Roll

Model Answer 3:

Dear Sir,

I am writing in response to the letter (Ref: ABZ ) received from the Bank, dated 20th March
2015, on charging a penalty amount of $70 from my account, in lieu of an overdrawn sum of
$240 made on 15th March 2015.Please note that the over-debit has been made unintentional,
thus allow me to explain you the situation clearly.

On 15th March 2015, a purchase of $480 from the supermarket ABZ Limited was made by me.
During the payment, the shopkeeper swiped the debit card twice accidentally and double
amount got withdrawn from my account. The shopkeeper, on realising his mistake, has
reversed the transaction and confirmed that the reversal would be done successfully in 10 days.
However, according to the letter received from PYZ payment Limited company citing software
up-gradation reason, the reversal will take another 10 days to process.

Therefore, considering my circumstances, I would request you to not charge the penalty
amount of $70 for the overdrawn total of $240.

Looking forward to hearing from you.

Yours faithfully,

Ria

[ Written by - Riya Nagpal ]

Model Answer 4:

Dear Sir,

I am writing this letter in response to a letter that I received from your bank a few days ago. In
your letter, you indicated that $240 is overdrawn from my account and that is why I will be
charged $70. However, I think this mistake is done by your employee.

As you know, I was staying in a rented house, and my freight went directly to the house owner’s
account from my bank account. Last month, I had changed my house; moreover, I wrote a
letter to you requesting not to vest the money anymore to the owner’s account. I have got the
acknowledgement from you of my application; but, nothing was done about this matter.
Perhaps, this money is overdrawn from my account because one of your employees wrongly
sent the money to my former owner.

However, I will request my earlier house owner so that he returns the money. I expect you will
give immediate attention to this matter. I look forward to receiving your response.

Yours faithfully,

Lumen

[ Written by - Lumen Khan ]

Model Answer 5:

Dear Sir,

To: Accounting Department

Dear Sir or Madam

I am writing this to notify you that I recently received a letter from your bank stating that my
account is $240 overdrawn and that I will be charged $70 which will be taken directly from my
account which I insist is not a correct information.

The last time I withdrew money from my account was three weeks ago and after that time I
have visited the bank once to save some amount of money into the same account. Knowing
that I have received an incorrect information, I request that you take an appropriate action so
that the problem might be sorted out and corrected in due time. I hereby present a copy of my
bank book and receipts for further information and proof.
Sincerely yours,

Geleta F. Aga

A/C No: 01324234234

002 Street, creative taxi zone

[ Written by - Geleta Jabeessa ]

Model Answer 6:

Dear Sir,

I am writing this letter to notify you about the mistake that had recently been made in my
account transactions. What you stated in your recent letter was wrong! Perhaps that had been
done by one of your employees. Your letter stated that there is an overdrawn of $240 and that
is why I will be charged the penalty of $70. I really am very worried about this because there is
no way I have made any overdrawn from my bank account. A few days ago, I visited your bank
to deposit $500. I withdrew $240 a week after my deposit. There is a possibility that my $500
deposit was not correctly entered in your accounting tally book.

So, I kindly request you to correct this error of penalty of $70 as well as correct my previous
deposit amount. Such error in customer account would make customers unhappy because it
will directly affect customer's financial position. Therefore I also suggest you make sure that
such errors would be scrutinised before sending a letter to a customer. I am also attaching my
deposit slip of $500 with this letter.

Thank you

With Regards

Sudip Pant

Write a letter to complain about a situation in which some adolescents let their dogs run wildly
causing a dangerous situation.
Model Answer 1:

Dear Sir,

I am writing you this letter to complain regarding a severe condition in my neighbourhood

caused by teenagers.
I have been residing in this town for the last five years. It was extremely peaceful and quiet
locality up till a few months back. But now the situation has changed after few families shifted
here. They all have untrained bulldogs with them I don’t know for their safety or for any other
purpose. Further, the cause of concern is that they let them go free in the evening with their
teenagers running behind them as if there is any competition or race creating fear and terror
among other peaceful residents. On the contrary, when we complained asking them to avoid
this activity these families not only misbehaved but also threaten us of dire consequences.

In this worry some and tensed situation I would expect you to take serious notice and send
these families a warning letter to eliminate all of this fuss otherwise they would be expelled
from the neighbourhood. This would be a sigh of relief for all other families living there.

I sincerely hope that an immediate action would be taken all those involved in creating a havoc
in this peaceful locality.

Yours faithfully.

Mubashir Noorani

[ Written by - Mubashir Mehdi ]

Model Answer 2

Dear Sir,

I am writing to draw your attention to a situation that has been developing in my

neighbourhood.

Recently, I have witnessed many dogs on the loose in the neighbourhood. The dogs, which are
fierce looking and not muzzled, are given license to run around the neighbourhood. They are
intimidating, especially to children and the elderly. I am afraid that it’s just a matter of time
before someone gets seriously injured.

The owners of these dogs, a bunch of adolescents, seem to be unaware of the dangers of
letting their pets off the leash and have adopted a nonchalant attitude. The teenagers have
been asked by numerous locals to keep the dogs under control but all requests have been
ignored and the situation has not improved. I therefore, believe that immediate action must be
taken and I ask that you investigate the matter and take appropriate action as soon as possible
to prevent the occurrence of injury and serious bodily harm.

Yours Sincerely,

Carol Diana
(Approximately 164 words)

( This model answer can be followed as an example of a very good answer. However, please
note that this is just one example out of many possible approaches.)

Model Answer 3:

Dear Sir,

I am a resident of Block ‘A’ of XYZ society in flat number 100. Sir, I am writing this letter to you
due to a certain callous attitude of some young children who reside in the said society where
you hold the position of the Secretary of the Residents Welfare Association.

By virtue of this letter, it is brought to your notice that certain adolescents who reside in our
society create a dangerous situation, quite often, by letting their pets, especially the dogs, run
wildly throughout the society.

Sir, as you are aware of the scarcity of space left for the pedestrians due to numerous vehicles
in the society, it becomes too difficult to negotiate the bylanes due to a constant threat of a
possible confrontation with a dog. Moreover, it is not possible for the elderly residents, who are
present in most of the flats, to have an evening stroll in the park or to even walk inside the
premises of the society.

In view of this, it is my humble request to issue a letter, through the medium of your office, to
make the parents of such adolescents aware of the grim situation that is created by the
irresponsible, uncaring and uncalled behaviour and attitude towards not only their fellow
mates but also towards the society and the mankind, especially the senior citizens, as well.

Sincerely,

Neeraj

You will move to a new city for work. You know some people who live there.
Sample Answer 1:

Dear Annie,

How are you doing? It’s been a while since we have spoken to each other. I have a good news
to share- I will be moving to London to take a new job that I have been offered. I will reach
London on 15th of Jan.
As you know, I have never been to London before, so I was hoping if you could help me in
finding accommodation. Though my company has arranged a studio apartment for initial 1
week, I will have to vacate the place after that.

My preference would be to live closer to my workplace, which is in central London, as it would

save a lot of travelling time and if I could get something near tube station and the marketplace
would be great. I am mostly looking for a studio apartment. If studios are not available, I would
not mind sharing a flat with a girl. But the apartment should be spacious with good ventilation.
My budget is around 500 pound per month. Do you think I will get something in that budget?

Looking forward to meeting you soon.

Regards,

Preeti

[ by Preeti]

Sample Answer 2:

Dear Justin,

Hope this letter will find you in good health. I am writing this letter to let you that I got a new
job in your city and I would be working with Optus from next month. My joining date is 1st June
2014. As you know I am new to that place so I will seek your help in finding accommodation.

My office is in Macquarie Park Sydney, I shall look for an apartment with a single bedroom. It
would be fine if it has attached bathroom and a small kitchen area. My basic requirement is, it
should not be much far from my workplace, and 15 to 20 minutes’ walk is ok for me. I would
like to live somewhere new, so something in modern apartment block would be great.

I am too worried about the place; therefore please help in searching accommodation.

Looking forward to hearing from you.

Sincerely yours,

Namrata

[ by Namrata]

Model Answer 3:
Dear Mr & Mrs John,

I wanted to let you know that I am coming to live in (...the city name...) and I would like to ask if
you can help me with a few things before I arrive and start my new job.

Do you think you could give me a hand finding somewhere to live? Ideally, I would like to live
close to where I am going to be working, or in the downtown district. If possible I would like to
be near some shops, much like a supermarket and a DVD rental place. As I really love sports it
would be great to be near a park too.

I’m not too worried about the place itself. Obviously, I will be looking for a flat, rather than a
house, as it is just going to be me and I won’t be able to afford too much. So, a place with one
bedroom is fine, but I would like to have a private bathroom (not shared), a kitchen and some
kind of living room. It doesn’t matter if the kitchen is small, but it would nice to have one. I
would prefer to live somewhere new, so anything in a modern apartment block would be great.

Thanks for your help.

Sincerely Yours,

............................

(Approximately 209 words)

Sample Answer 4:

Dear Mr. Y,

Hope you are in the best of health.

As I informed you earlier via email that I will be moving to Saudi Arabia for a new job that I got
in a Private company. I will arrive at Riyadh city in two weeks and will require your help to find a
suitable accommodation as I have to join the company next month.

I would like to find an accommodation at some distance from my office location which is
situated in the city centre as I don’t like to live in a populated area. The location, if possible,
should have a park so that I can spend my free time jogging around.

I would like to live in an apartment or flat because it will be a bit cheaper than a bungalow
which currently I won’t be able to afford. In the building, there should have the parking facility
as I will be buying a car next month. Finally, I would like the building to have an indoor sports
club to play sports during weekends.

I am sure you will help me out to find a good accommodation so that I can settle down quickly.
Best Regards,

You had a good meal at a local restaurant with your family. Write a letter to the newspaper to
tell them about it, describe the meal you had, and why you think the restaurant is worth
visiting.
To the Editor,

I am writing to review my recent visit to Yummy Restaurant. I made a reservation for my sister's
birthday bash which occurred last week. Originally I thought only ten people would attend, but
apparently, the number increased to fifteen people on the day. At first, I was worried that it
would not be possible for the restaurant to accommodate more people. However, I was
pleasantly surprised when the Manager told me that they could do it and would even upgrade
our room to a more spacious one. The overall service was impeccable and the party went
smoothly, thanks to the great staff.

We ordered a three-course set menu and the taste was top notch. The escargot entree was
absolutely divine that I could still remember the taste of its garlic butter sauce till now. My
sister ordered pan-fried salmon fillet with mashed potatoes as the main course, and people
were raving about it. The dessert was a mini-opera which I thought to be rather average,
though it might simply because I do not have sweet teeth.

Overall, we experienced a wonderful night at this restaurant. This place is highly recommended
and we have even started planning our next visit.

Yours faithfully,

Helen

(Approximately 206 words) (Written by - Helen Lim)

Model Answer 2:

To the Editor,

I am a long-standing member of our local community and I am writing a recommendation to

other citizens for one of our fine neighbourhood dining establishments; The Lone Star Café.

There were many impressive attributes which struck me upon my entrance, such as the décor
and audience. I particularly enjoyed the laid-back attitude of the place. But for my mind, it was
the service along with the size and quality of the portions that was most memorable.

The service was professional yet intimate, and along with the sheer quantity of the dishes
served, motivated me to pass on my recommendation. I enjoyed a steak of mammoth
proportions and a giant fresh, crisp salad accompanied by a selection of appropriately selected
seasonal vegetables. The piece de resistance, however, was the rich Black Forest gateau served
as dessert –and all for a reasonable price.

I hope after reading this, potential customers will frequent this diner – Bon appetite.

Yours truly

Wilson Miller

(Approximately 163 words)

( This model answer can be followed as an example of a very good answer. However, please
note that this is just one example out of many possible approaches.)

Model Answer 3:

To the editor,

I am an inhabitant of Panadura city in Kaluthara district. This is to inform you regarding a

fantastic hotel I visited with my family last week.

I have visited there with my family to have the dinner. The restaurant’s name is River view, as
its name suggests, there is a wonderful river view. The restaurant was decorated gorgeously
around 9.00 p.m. while we were there. We ordered fried rice, chicken curry, parata and
lunumiris since my family likes that menu and there are lots of menus I personally felt to eat at
that moment. Waiters have served foods very quickly & the food was delicious as I still remind
the taste of chicken curry. Normally, I don't each much at night, but in that day I had a big and a
nice meal. Fried rice was also very tasty and it is very hot as it gives the great taste to the
mouth.

After having this we have ordered watalappam for dessert. That's one of Indian desert Sri
Lankan people mostly prepare. Desert was also very nice to us. This letter is to inform about
this restaurant to the mass people because it is a worth visiting place.

When considering the food, the place, the bill and everything, the River view restaurant is the
best place in my town. My family members also appreciated that dinner meal since it is
scrumptious and they gave special thanks to me for getting them to there.

Hope these details would be helpful to people to find a good hotel.

Thank you

Ashesha Weerasinghe.
(Approximately 163 words)

Model Answer 4:

To the Editor,

I am writing to draw your attention to a local restaurant that is providing wonderful services to
its customers and I request you to publish a review of this restaurant in the ‘Food and Life’
section of your famous daily to let people know about it.

Recently, I took my family to dine out at a local restaurant named Golden Spoon located at
Lalmatia, Mohammadpur. The restaurant mainly serves Chinese and Thai food, although they
have arrangements for continental dishes. It is a separate two-storied building roofed over with
corrugated iron on the main road. There is ample space for car parking in front of the
restaurant. The restaurant is decorated with paintings and soft lightings, and wonderful
wooden furniture. We were overwhelmed by the soft music being played at low volume. There
was a playing corner for children on the first floor. We were also delighted at their warm
reception.

Initially, I ordered for Thai soup, chicken fry, rice with beef and prone, and Salad. The food was
so fresh and delicious that we could not but order for more fried chicken. Prices were also
relatively lower than that of other restaurants in that area. The waiters gave us a great service.

In conclusion, I can ensure that the restaurant is visit-worthy for the food lovers who like to
taste different dishes and want the best return of their money.

Thanking you,

(Enamul Kabir)

( Written by - Enamul Kabir

Model Answer 5:

To the Editor,

My name is Jack and I live in Seoul city. I am writing to recommend one of the best restaurants I
have been to.
Last Friday was my birthday and I visited a Korean restaurant in my town. Personally, I did not
expect anything about it because my originally booked Italian restaurant was cancelled due to
some unavoidable reasons. Then I was feeling gloomy. However, the Korean restaurant's food
swapped my melancholy state due to at that time, I ordered BBQ and ice-noodles and they
served not only an incredibly delicious meal but also excellent customer services I have ever
experienced.

Moreover, the restaurant's manager told that most ingredients came from organic farms. The
noodle’s taste was really nice and also BBQ was perfectly grilled. Nevertheless, the restaurant
was a wonderful choice for celebration but the location was not good. Any public
transportation does not bring people to their location so I had to go there by my car.
Furthermore, unfortunately, the manager told me that the restaurant owner was planning to
close the store in the near future because of the lack of income.

It would be a good idea if you recommended the restaurant in your newspaper and I look
forward to hearing your response soon.

Yours Sincerely,

Jack

Your car is hired from a company and while you were driving on holiday, you had a small
accident. You will have to write a report to the company to explain it.
Model Answer 1:

Dear Sir / Madam,

I am a recent customer of your rental company having I rented a car from your downtown
outlet in Detroit. The car hired was an economy model vehicle which I rented from March 21st
to the present. I would like to commend your company on their professionalism and the service
offered, and as such, I am sure you will handle my incident with these qualities.

Unfortunately, I had an unavoidable accident involving the aforementioned vehicle and another
party. The accident was caused by the other car failing to stop at the red light at the
intersection I was passing through, and as such, the second party collided into the driver's side
of my automobile. The police were informed in situ, whereupon they recorded information
regarding the accident and the other driver’s insurance details.

The police established the other driver's responsibility for the accident, and the second party's
insurance company has been informed. I would like to request that a replacement vehicle
should be offered while my current vehicle is incapacitated. Once again, I would like to
commend your company's professional attitude.
Yours sincerely

David Clark

(Approximately 186 words)

( This model answer can be followed as an example of a very good answer. However, please
note that this is just one example out of many possible approaches.)

Model Answer 2:

Dear Sir / Madam,

I recently rented an Alto car from your company and let me tell you, you have some world class
employees working with you. The quality of the vehicle was top-notch and you provide
impeccable services as per my experience. I hired this car a week back from your branch office
which is situated in sector 22 Chandigarh. However, It is a great regret that an accident spoiled
both my holiday and spirit and caused some damages to the car.

I was driving to Kalka station from Chandigarh to pick up one of my friends from the railway
station when a small accident took place. It was not my fault. I was standing at the red light
when suddenly another car coming at a very high speed hit my vehicle from behind, leaving the
bumper and the silence of the car somewhat broken.

A police officer on duty has lodged a FIR against the other driver, and after checking all the
essential documents, the police officer has advised the other driver to bear all the charges for
the repairing and servicing. I made the booking of this vehicle till 14th March, still, 2 days left,
hence my sincere request to you is to please arrange for the another car for me and have this
one collected from my Hotel, which is in sector 17 Chandigarh. The name of the Hotel is The
Royal Plaza, I am staying in room no. 203. I shall be very thankful to you.

Yours Truly,

PG

[Written by - Pooja Gupta ]

Sample Answer 3:

Dear Sir/ Madam,

I am writing you to apprise you of a small accident that involves a car that I hired from your
company.

I am Preeti Ghuraiya and I hired a Maruti Swift Car (Number: MP07 5234) from your city centre
Store, Bangalore, on 1st of Dec for 4 days.

I had hired this car for my family holiday in Mysore, but unfortunately, I met with a small
accident while returning on 3rd Dec evening. As it was dark and in absence of proper street
light, I could not notice a opened pothole on the road on time; and applied break suddenly, due
to which, the car behind, collided with my car. Although there was no major damage, only the
light on the left-hand side was broken and had a small dent.

Though I have got the light and dent fixed at the Maruti authorised service station, but the
small scratches are still visible. Please accept my sincere apologies. I am willing to pay some
extra charges as a compensation if required. You can send me the final bill at my residence
address and I shall clear all dues in next 3 days.

Please feel free to call me, in case further information is required.

Truly,

Preeti

[Written by - Preeti Ghuraiya]

Model Answer 4:

Dear Sir / Madam,

My name is Ankit. I hired a Toyota Altis car on Monday, 17th of August 2015 from your head
office located at Serangoon, for a period of 15 days. The registration number of the car is SGT
2345D. I am writing the letter to inform you that I have met with a minor accident today.

I was on my way from my home to office and at the Raffle place city junction, a car in the
opposite direction just tried to cross the signal when it was red. Due to his rash driving, his
vehicle slightly touched the right side of my car. I tried my best to avoid it, but could not help
much. The driver side's rear view mirror detached and also led to some scratches on the right
side of my car. The car looks a bit ugly.

Immediately, I called the police and within 5 minutes they arrived. I assisted them in writing the
report. I will send the report to you soon so that you can claim the insurance for the repair
costs. But I replaced the rearview mirror from the nearby garage as it is very necessary for
driving.

If you need any further information, I am available at 98765678.

Yours sincerely

Ankit

Sample Answer 5:

Dear Sir / Madam,

I am writing the letter to report the accident happened last weekend with your car that I rented
a few days ago.

My name is Jenny Y, driving license number 12345. I hired Toyota Inova 2014 CX150 last
Saturday via Petro branch near Hilton hotel.

On last Sunday I had a countryside tour to visit Cloud Mountain in the southern city. I departed
at 05:00 in the morning when the sky was still very dark because of foggy. When I drove at the
end of express highway leading to Lauren Bridge a car in front of me suddenly turned left
without any signal. It happened too fast that I could not reduce the speed and control my
vehicle properly which caused an accident between us. The collation broke the left head light
and damaged a part of the car. Fortunately, none of us was injured. Later we called police and
incident report was issued accordingly.

In the meantime, the car was sent to a repair shop for repairing. I obviously will bear all these
costs. I expect to have the car returned on this Friday as per our contract.

I am attaching herein, the copy of the report in which you can find more details about what
happened. I apology for the unexpected inconvenience caused and accept to pay all
compensation, if any. Please contact me at mobile number +54102350456 in needed.

Thank you for your understanding.

Best regards,

Jenny

You cannot go to a company where you got an offer. Write a letter to the HR supervisor to:
Model Answer 1:

Dear Sir/ Madam,

I am writing to inform you that I have received your company's offer for a landscape designer
position but I am sorry to say that I need to decline it.

I have known your company for decades and I have heard of the great projects that your
company has recently completed. I appreciate your time on checking my portfolio online and I
was flattered when I received your invitation. Honestly, it took me one week to weigh in my
options.

At the end of the day, I decided to decline the offer because I am happy with my achievements
and role now in my recent company. Besides that, I also have big on-going projects that I want
to finish to add to my portfolio before I will decide to explore other job opportunities.

I hope that in the future I will have a chance to work and be a part of the success of your
growing company.

Respectfully Yours,

Benchong Dee

(Approximately 165 words)

( Written by - Benchong Dee)

Model Answer 2:

Dear Sir,

I am writing this letter to inform about exquisite job offered which was provided by you last
week. Unfortunately, I have got ample opportunity from my current company which leads to
me excuse your offer.

I am Shah and had faced an interview at your company and B200AJ is the reference number for
it. Actually, I was impressed by your interview panel that seemed very knowledgeable and
expert in their works. I was entertained by your team with lots of cooperation and support
during that time. Finally, I had been informed by one of the interviewers that I was shortlisted
for this opportunity and HR Manager will contact me for final procedure.

After your final conversation, I had come to the point that the offered package and
responsibilities are not fulfilling my future growth. Simultaneously, in my current company,
they are happily ready to increase my pay and also offered me a higher post which I deserve by
this time. Finally, I am thankful to you that you have given me this prospect. However, due to
some personal circumstances, I could not reach there and I have no other way but to decline
your offer.

I would expect your kind support on this stage.

Yours Faithfully,

Jayesh

(Approximately 204 words)

( This model answer was written by - Jayesh Bhuva)

Model Answer 3:

Dear Sir/Madam,

I was a potential employee to whom you made a job offer. I would like to extend my thanks for
such an offer, especially at such a company as yours. It is, however, with the deepest regret
that I must decline your generous invitation and apologise for any inconvenience I may have
caused.

I appreciate immensely the interview organised by your company and the extensive effort
made by all the staff involved. Their attitude was impressive and highly commendable. As such I
must pass my sincerest apologies for any difficulties related to the extra work that must have
been involved, and the time wasted on your behalf. Although the offer was substantial, it
wasn’t enough to encourage me to sever the bonds with my current employer. During my time
at my present company, my superiors supported me and fostered my career. In short, they
made me the employee I am today.

I would like to keep the lines of communication open between our two parties and look
forward to further correspondence.

Yours sincerely
Juan Carter

(Approximately 175 words)

( This model answer can be followed as an example of a very good answer. However, please
note that this is just one example out of many possible approaches.)

Model Answer 4:

Dear Sir,

Thank you for considering me as a suitable candidate for the position of assistant manager in
your organisation and in fact I was very eagerly waiting for your call last week to be selected as
an employee in your organisation.

However, I am very sorry to say that I would not be able to join your organisation due to some
unavoidable situations. There are a couple of primary reasons why I am denying this job offer:
one of them is being the job location offered and the other being the salary offered. Apart from
these, there are a few other reasons due to which I find my current job more exciting and
beneficial.

In my current job, I have flexible timing which allows me to keep a balance between my
personal and professional life. Also, I am due for a promotion this year and I am expecting a
managerial role to come my way soon. The roles and responsibilities of this new position would
be very challenging and to fulfil them with a known team would be an added advantage if I stay
back in my organisation.

So in a nutshell, thank you for the job offer but I would like to stay with my current organisation
and I am humbly declining the offer from your organisation.

Regards

Sam Johnson.

Write a letter to the Information Officer at the TAPE Information Office asking for information
about the Tertiary Preparation Certificate.
Dear Sir or Madam,

My name is Rona Lyn Olivar. I am writing to you today because I need information regarding
your TAPE Tertiary Preparation certificate. I have finished my elementary in an exclusive girl’s
school called Montessori Elementary that is situated in Baguio City, Philippines and graduated
with honours on the 30th of March, in Saint Louis University located also in the same city.
I want to prepare for my college that is why I want to do a tertiary preparation in your
institution. I want to know what sort of preparation your office will be given us and what are
the things needed while attending your preparatory program. I also want to know if you have a
specific preparation course for a certain course. For instance, I am planning to take an
architectural study because this has always been my dream since I was in my primary schooling.

I look forward to your immediate response with regards to my concerns.

Yours faithfully,

R. Oliver

( Written by - Rona Lyn Olivar )

Model Answer 2:

Dear Sir/Madam,

I would like some information about the Tertiary Preparation Certificate. If possible I would like
to enrol in this course as a part-time student in 1992. I left school eight years ago after
completing the 1ISC. Since then I have worked as a sales assistant in both Grace Bros and David
Jones. From the beginning of this year, I have been in charge of the Children's Wear
Department in Grace Bros, Lilyfield.

However, in order to advance any further in my career into a managerial position, I will need to
do some further study, such as a Marketing or Business Course. Because I have not studied for
many years, I believe that I should complete the TPC before enrolling in a Business course.

Could you please send me the information as soon as possible, and tell me the dates for
enrolling in the Tertiary Preparation Certificate.

Yours faithfully

Ronald Young

You celebrated your birthday with some friends last week in a restaurant. It was a great success
and you and your friends enjoyed the evening very much.
Dear Manager,
I am writing to express my gratitude for the service I was offered on 30th December when I
visited your restaurant along with my family and friends to celebrate my birthday. It was one of
the most memorable Birthday events and your staff made it, even more, special by offering a
complimentary Birthday Cake.

You have definitely won me as your permanent customer and I would love to recommend your
restaurant to my acquaintances. The atmosphere inside the restaurant was very soothing and
relaxing, Beautiful interiors and wonderful lighting system- accurately placed, neither too bright
nor too low, make this place a perfect celebration and dining place. The taste of the food was
just out of the world. Allow me to say that you made me nostalgic as the food tasted similar to
what mother cooks for me back at home, though this made me miss my home and mother
more!

However, I have a suggestion to make. You may think of introducing some discount cards or
offer some corporate discounts to the people of the nearby area. This, I believe, would make
our dine-outs more pocket-friendly.

I hope that you would consider this suggestion. Once again big thanks to you and your staff for
making my birthday day more fantastic and special.

Your Sincerely,

Pooja Gupta

[ Written by - Pooja Gupta ]

Model Answer 2:

Dear Sir/Madam,

Last week on Saturday night some friends and I had dinner in your restaurant to celebrate my
birthday. I am writing to thank you for the great evening that we had.

All my friends remarked afterwards on the standard of the food and service that we received.
All the food was very tasty and well presented. Our waiter, whose name was James, was fast
and friendly and put with well with our bad jokes! The restaurant itself was warm and friendly
and the atmosphere showed that all the diners there were enjoying their evening.
I would like though to suggest one improvement. One of my friends is a vegetarian and he felt
that the choice for vegetarians was little small. If you could develop that, it would be a great
advantage to your restaurant.

Once again I would like to thank you for my highly enjoyable birthday dinner.

Yours faithfully,

Kelvin Smith

( This model answer can be followed as an example of a very good answer. However, please
note that this is just one example out of many possible approaches.)

Model Answer 3:

Dear Sir,

I am writing this letter to thank you for giving me and my friends a very fantastic and
memorable evening at your restaurant.

As you know, last week I celebrated my birthday with my friends at your restaurant, which
turned out to be a great success. Everyone enjoyed the arrangements at the poolside and the
decoration of sparkling lights with a soft and soothing music in the background. Coming to the
food, the presentation was as mouth-watering as the food itself. The service was fabulous too.

I am very satisfied with your hospitality. However, I have few suggestions to make it even
better. Firstly, I had friends with children, if you could have added some interesting games for
them that would have made the party more interesting. Secondly, you should have a
professional photographer of your own to cover such events. It would be very convenient for
your customers.

I hope you find these suggestions helpful. I once again thank you for your admirable services.

Regards,

Mansoor Afzal.

[ Written by - Mansoor Afzal ]

Sample Answer 4:

Dear Sir/Madam,

I am writing to you to thank you for the fantastic food and service delivered on my birthday.

I visited your restaurant on 30th December with my friends to celebrate my birthday and all of
us were very impressed with the overall experience. The food was delicious and well presented.
I must mention the “Chicken Tandoori” dish that was served to us was the star of the evening,
cooked to perfection and absolutely mind-blowing.

I really enjoyed the live music that was being played, it lightened up the whole ambience and I
also liked the “Retro theme” of the restaurant. We were also very pleased with the service; all
the staff members were friendly, attentive and served us with a smile. Our waiter also made
few recommendations for drinks, which were good and something we have not tried before.

Though I would like to give one suggestion, as your restaurant is a non-smoking zone, it would
be great, if you could also have a separate smoking area, where people can enjoy their meal
and smoke at the same time. I am sure your customers will like this arrangement. Other than
that, everything was perfect.

Thanks for making my birthday party memorable. My friends and I enjoyed it very much.

I will definitely recommend your restaurant to my friends and family.

Regards,

[ by - Preeti]

Sample Answer 5:

Dear Sir/Madam,

I am writing you this letter to thank you for your amazing service at the steak restaurant. My
friends and I were celebrating my birthday last week at your restaurant and we enjoyed our
time a lot. Your food is really good and has a special taste, every one of us really wanted to go
back and try it again.
I also would like to take a moment to appreciate the great service by your employees. Although
it was crowded, they were always available, smiling and made us feel welcomed and
comfortable.

Last but not least, the atmosphere in the restaurant was really pleasant and we especially
enjoyed the classical music you had in your playlist.

Finally, I think it would be great if you have more variety in beverage and desserts menus.

Again, thank you for this nice experience. We are definitely coming back.

Best Regards,

Youssef Lamaei

[ by - Youssef Lamaei ]

Sample Answer 6:

Dear Sir,

I am one of your regular visitors who had a birthday celebration at your renowned restaurant
last week. I would like to thank you for the wonderful hospitality offered at your place.

All the arrangements were done perfectly. We enjoyed the scrumptious food served to us
including both vegetarian and non-vegetarian. Moreover, I am impressed with the politeness
and the prompt service of your staff. The background lighting and music played that day was
amazing, adding more to the ambience of the hall.

However, I would like to make some suggestions. The plants around the driveway need little
more attention. They are not in a very appealing state! In addition to that, some crockery items
have slight cracks and need to be replaced.

I hope that you will personally look into the matter and make possible rectifications in the
interest of your business and valued customers.

Sincerely yours,

Karl Mark
[ by - Navdeep Kaur ]

Sample Answer 7:

Dear Sir or Madam,

My name is Rona Lyn Olivar. I celebrated my 25th birthday in your restaurant on the 9th of
May, and that is just yesterday in the evening with my friends and relatives. The event was a
great success and I must say that we really had so much fun that night. I am writing to you
today because I want to thank you for the food served, the staff service and the atmosphere.

Firstly, the food was amazing. The chicken adobo that was served for us was cooked excellently.
The sauce was so creamy and yummy. Secondly, all the restaurant crews were very friendly and
accommodating. They smiled at every people inside and always asked how they can help us.
And finally, the place gave us the peaceful environment that night. It was a nice atmosphere
inside.

Because of those things I mentioned, I am recommending you to add more space. This is so
because there are many people coming to your restaurant and to accommodate all of them, a
more spacious place might be needed.

Thank you once again for serving me and my companions last night.

Yours faithfully,

R. Olivar

[ by - Rona Lyn Olivar ]

Model Answer 8:

Dear Sir,

I am writing to you to say thanks for organising such a wonderful birthday party of mine. It was
a great evening with fascinating arrangements which is still alive in my mind. Here I want to
mention some key services you provided us to make this event memorable.

First of all, I would like to mention that the venue was so beautiful that it astonished my family
and friends. You provided us with a big hall that was decorated with coloured lights and stage,
having lots of candles and petals made the arrangements worth saying.
Secondly, I want to comment about foods and other services. The Birthday cake you provided
us was so beautiful that it really impressed me and my friends. After that, the restaurant
severed us Platters, with each thing we imagined was a beautiful addition to the menu in this
price. I and all companions really were impressed to see these unique types of paintings around
the stage.

Lastly, I want to add some suggestions that will definitely increase the worth of your restaurant
around the community, that is, "The live music". If you hired a band to perform live music will
improve the excitements in the parties and people will love to choose your restaurant among
others.

Once again I am very thankful for admirable services.

Regards,

(Approximately 222 words | Written by - Bilal Ahsan )

Model Answer 9:

Dear Sir,

I am Vishwa Vinutna. I had celebrated my birthday party at your restaurant last week with my
friends. I am writing this letter to thank you for making it a successful event.

My friends and I enjoyed food at your restaurant. The Cake was so nice and everyone liked it.
Your culinary staff is expert at cooking delicious food and satisfied each and everyone’s taste.
The food was not only superb but also of reasonable price. Moreover, hotel staff was so polite
and very keen to look after the needs of all of us. The service offered is praiseworthy. To add
more, the restaurant depicts the nature’s beauty perfectly with full of glistening greenery all
around. The soothing and pleasant atmosphere made the event unique and even more
attractive.

However, there are some improvements which I suppose makes your restaurant still more
appealing. Firstly, the increase in staff members is quite essential. Furthermore, it would be
great if you could include a wide variety of cuisines in your menu.

I trust you would accept my suggestions. I look forward to seeing the improvements in the
restaurant.

Yours faithfully,
Vishwa Vinutna.

(Approximately 192 words | Written by - Vishwa Vinutna )

Model Answer 10:

Dear manager,

This is an appreciation letter regarding the service rendered by you and your staff in the last
week where I had celebrated my 31st birthday on Thursday.

It gives me an immense pleasure to thank you all for the service rendered to us, firstly to
mention is the food of different cuisines wherein we were appalled by the excellent dishes
prepared by your cooks on our order. I was so happy when my friends quoted that they had an
excellent dish of their likeness and ate up to their stomach full.

Secondly, the prevailing atmosphere in the restaurant was so serene that you and all your staff
right from the welcome guy to the stewardess were so cordial that we felt a homely appeal.
Need to mention that overall the party was an excellent memoir to be remembered.

I, take this opportunity to mark this letter as a token of appreciation for the success of the
birthday party in which your restaurant and your staff played a pivotal role.

Thanking you for your support.

Best wished,

(Approximately 180 words | Written by - Prasadarao Talluri )

Model Answer 11:

Dear Sir / Madam,

My name is Rona Lyn Olivar. I celebrated my 25th birthday in your restaurant on the 9th of
May, and that is just yesterday in the evening with my friends and relatives. The event was a
great success and I must say that we really had so much fun that night. I am writing to you
today because I want to thank you for the food served, the staff service and the atmosphere.

Firstly, the food was amazing. The chicken adobo that was served for us was cooked excellently.
The sauce was so creamy and yummy. Secondly, all the restaurant crews were very friendly and
accommodating. They smiled at every people inside and always asked how they can help us.
And finally, the place gave us the peaceful environment that night. It was a nice atmosphere
inside.

Because of those things I mentioned, I am recommending you to add more space. This is so
because there are many people coming to your restaurant and to accommodate all of them, a
more spacious place might be needed.

Thank you once again for serving me and my companions last night.

Yours faithfully,

R. Olivar

As part of a student social survey project, you are organising a group to visit a historical
exhibition in a small town. Write a letter asking for information regarding such things as the
contents of the exhibition, and the dates of its opening and closing, and if there are any
discounts available.
Dear Sir / Madam,

I am organising a group of students to pay a visit to the historical exhibition in your town. This
visit will be part of our school’s activities to encourage the students to take part in social
surveys. Therefore, I would be grateful if you could supply me with the following information.

First of all, what are the dates between which the exhibition will be held, and what the daily
opening hours? Secondly, what is the size of the exhibition, what is its theme and what objects
are on display? Thirdly, are there any other activities being held in connection with the
exhibition?

I must point out that I hope to bring over students to the exhibition. So I would like to inquire if
there is any discount available on entrance tickets for students. If so, how much is the discount
and what is the minimum number of students necessary to qualify for it?

I look forward to your reply.

Yours sincerely,

Sarah Johnson

Model Answer 2:

Dear Sir/Madam,
I am Prashant Dixit, a 23-year-old student from R.V. College of arts, Bangalore. As a part of
student social survey project, we were planning to visit the historical exhibition in your town. I
am writing to you to seek further details on the exhibition.

Though, I understand, this is a historical exhibition, but could you please elucidate on its
content, such as, is there any particular period in history that this exhibition focuses on? What
is the highlight of the exhibition and how students can benefit from visiting it? Could you also
apprise me of the exhibition dates and timings?

As I mentioned, I am planning this tour for a group of student, would it be possible for us to get
any discount on group booking or perhaps for students?

I would be highly obliged if you could provide these details at your earliest convenience so that
I can start making the transport and accommodation arrangements.

Sincerely Yours,

Prashant.

You have a friend who lives in a city abroad. You have decided that you would like to apply to
do a course at one of the colleges in this city.
Dear Robert,

It seems like ages since we last met and time indeed flies. I am very sorry that I had not been in
touch with you as frequently as I should have in the last few months. I had been terribly busy
and could scarcely manage time for myself or for my family. I hope Samantha and Anna are
doing great.

I have decided to enrol in a professional graphics designing course in Melbourne, Australia and I
went through websites of different colleges from Melbourne. You are the best person I know
to advise me on this. I prefer a college from your city because my uncle lives there with his
family and being in the same city where you live in would be an added advantage.

For the last three years, I have been working as a tech support member for a large IT company
and as you know Math was my major in our school. I am quite confused which college I should
apply to and this is why I am turning to you for the advice. I would really appreciate your help
regarding this. Also, can you find out what additional qualifications like an English language test
score and so on are required?

I hope you would not mind doing this for me and I would proceed according to your advice.
Take care and write me back when it is convenient for you.

With lots of love and best wishes.

Anthony.

Model Answer 2:

Dear Mary,

Hi! There, it has been so long since I have heard from you. How is the weather in Australia? I am
writing this letter to ask you some information about the courses offered at different colleges in
Brisbane.

After the completion of my post-graduation in chemistry, I have been working as a chemist in

one of the best laboratories in India. My regular duties are to analyse the quality of food
products as well as to check whether they pass NABL prescribed standards or not. As my
employer is pleased with my work he has handed me a new responsibility of molecular
modelling. I do not have any perfection in that field. So, I would like to join a molecular
designing course over there in your city.

I would be thankful to you if you search and inform me the details of the appropriate institution
with relevant contact numbers.

I look forward to hearing from you soon.

Yours,

Vishwa.

[ Written by - Vinutna Rahul ]

Model Answer 3

Dear Ali,

I hope this letter finds you in good spirits. I am writing to enquire some details about the
internal audit related courses at a leading college in London.

As you know, I hail from a family where everyone is involved in the financial sector. Needless to
say, I got my tertiary education from a business school, and at present, I am working as an
Internal Auditor in a textile corporation, but I have been stuck with the same designation for 2
years. Therefore, in order to climb further up the corporate ladder,
I would like to update my skills and knowledge, and the most plausible way to do that would be
getting a foreign degree from London, UK. Having spent a copious amount of hours on
researching the right institutions, I have narrowed down my options to just three colleges.

My intention in writing this letter is to ask for your assistance in getting in touch with those
colleges. Perhaps you could dispatch me their customised brochures or prospectuses since due
to the highly complex nature of these programs, information in the public domain is hard to
find about these courses.

I look forward to receiving your response.

Warmest Regards,

Sam

You are organising a trip to the Snowy Mountains in New South Wales for a group of students
from Perth in Western Australia.
Dear Manager,

Daffodil Student Hostel, New South Wales.

I am writing you to get some information for the accommodation at your Hostel during our visit
to the Snowy Mountains in New South Wales. I am (...say your name...) and I am in charge for
the trip for a group of students.

I am John Miller, a lecturer at St Joseph’s college in Perth. We are planning to organise a trip to
Australia next month from 2nd May to 8th May, and we would like to visit the Snowy
Mountains in New South Wales with our students. We have planned to stay at your Hostel
during this trip to Australia for one week.

We are the group of 20 students and 3 lecturers and we require an accommodation of 5 double
bedrooms and 2 large deluxe rooms. It would be great if we can get rooms with attached
bathrooms and kitchens because some of our students prefer to cook themselves.

Please let us know the availability of accommodation in the mentioned period and booking
details if they are available.

Thanking you,

Yours Faithfully,

John Miller.

[ Written by - Nishath Begum ]

Model Answer 2:

Dear Manager,

Student Hostel Services, South Avenue -1008.

I am writing to seek accommodation in the Snowy Mountains for a group of students from
Perth.

We expect to be in the Snowy Mountains between June 1 and June 12. There are fourteen
people in our group, five men, seven women and a married couple. The five men will accept
dormitory accommodation, and the women are happy to share rooms, but the married couple
would like a double room.

We hope to keep our expenses as low as possible.

Please tell me about recreational services in the area. The group will bring their own boots for
bushwalking, but we are hoping to hire equipment for other sports, like skiing. Some of our
group will want to hire geological picks and other equipment, if possible. We also need to know
about access to caves and other interesting geological features in the area.

I am looking forward to receiving information about the Student Hostel Services and other
facilities.

Yours sincerely

Adam Smith

Sample Answer 3:

To Mr Frank,

I have received your contact details from one of my friends who has recently availed your
service. He was very positive regarding your hospitality and recommended your hostel situated
in Snowy Mountains.

I am arranging a four days trip to Snowy Mountains for the students of Perth public school. We
will arrive there on 3rd April, in the morning; however, we would directly go for the site seeing.
We would check in the hostel in the evening only. A group of 15 students and me would require
an accommodation.

We would prefer a three sharing room as it would be convenient and economical for the
students. As we are travelling from Perth, I am confident that the place might freeze us. We
would appreciate if we get extra blankets along with heaters in the room. My friend has
mentioned that a breakfast is included in the package. However, it would be nice if you could
let me know the revised price including the dinner as well.

I expect room availability and price details to be shared via email.

Looking forward to hearing for your reply.

Naaz Loan.

You recently visited a place that had a strong impact on you.

Dear Samuel,

How are you? I hope you are fine as is with me, I am writing this in reference to our earlier
telephonic conversation regarding a philanthropic activity.

I would like to draw your attention to an area where we can do a lot of social activity. Recently I
along with a group visited a slum area. This slum is situated in an interior place away from the
city outskirts and could be reached by foot only.

Upon entering the area, I was surprised by the children who were ready to welcome us; they
were eagerly waiting that someone would bring something for them to eat. We spent about 4
hours by playing games, explained them the importance of personal hygiene, taught them few
important social aspects, gave them food which we took along with us and at the end of the
session we distributed around 30 winter blankets for each family in the slum.

When we were in the midst of the slum, I personally saw and felt their poverty, their longing for
help and need of social awareness, when we were returning back we were so happy to see a
smile on their faces and this happiness made me feel joyful and satisfied.

The trip to the slum infused me of an idea to gather few more and ask them for their help in
helping the slum dwellers. I know that you are very much interested in these type of activities
and as a person who is interested in philanthropic activities, I request you to lend your
supporting hand in this program.

If you are interested let me know your consent so that you can partner with us in the next visit
to the slum. I promise this would definitely interest you and fulfil your desire to do something
social.

Thanking you and waiting for your reply in this regard.

Prasad

[ Written by - Prasadarao Talluri ]

Model Answer 2:

Dear Gretel,

Hope you are doing great! I am writing this letter to tell you about a fascinating place that I
discovered unexpectedly very near to our college.

While cycling last morning, I took a detour from our regular path and cycled along the banks of
the stream that passes behind the main college building. After one km or so, I reached a dead
end and when I was about to turn, I became anxious to know where the stream goes beyond
this as I could see no land post that end. I was gasped to see that the small looking stream
turned into a beautiful waterfall with sun-raises cutting through the water and displaying prism
colours. The place looked so serene and calm. The most astonishing part was the beauty of
nature and I wished to stay there for long.

As I know you have an interest in photography, I do not think you should miss taking pictures of
this wonderful place. I will be cycling to this place again on Saturday and I would really want
you to come along with me and see the beauty of nature for yourself.

See you on Saturday!!

Best wishes,

Gemma

[ Written by - Gemma ]

Model Answer 3:

Dear Leon,

I have just returned from my holidays in France and while we were there we climbed a
mountain called 'Parleman' in the French Alps. We were able to drive halfway up the mountain
but then the road stopped. So we parked, put on our walking boots and began the long uphill
struggle.
In spite of the road at the beginning, it still took us a while to complete the climb but it was well
worth the effort. When we got to the top of the mountain, the view was incredible. I could see
right across the town and the lake to one side, and on the other side were the snow-covered
peaks of Mont Blanc. It was simply breathtaking.

As you know, we often go to France on our holidays and next time we plan a trip, I'd really like
to take you there. I'm sure you would love the scenery and as you enjoy exercise, you would be
able to take advantage of all the mountain walks.

I hope to hear from you soon.

Yours Truly

Paul McCartney

Model Answer 4:

Dear Rahul,

Last month I went to Mysore on a two day trip in one of the weekends for a holiday. The local
tourist centre suggested me to visit the royal palace of Tipu Sultan, the Nizam of Karnataka in
the 16th century.

On the day of my visit, coincidently it was also the festival of Dussehra and the whole palace
was lit up brightly as a part of the celebration. According to a local, the electricity used up on
that day to light up the palace is almost equal to the electricity used up by the city throughout
the year! The interior of the palace was as amazing as the shining exterior. There were
specimens of weapons which were used during the wars in those times, pictures painted on the
canvas of the royal family, details of the wars fought by the King and many more interesting
things which are important from the point of view of Indian culture and history.

I wish to visit the palace again same time next year to be a part of the grand celebration and I
would like to invite you to join me. I promise it would be a great experience.

Yours lovingly,

Raj

[ Written by - Ripal Vyas ]

Model Answer 5:

Dear Kakoli,
Hope you are doing great. I was away for a meditation course for a week and after my arrival, I
got to see the beautiful birthday gift sent by you. Thank you so much. I had a nice vacation at
the ‘Art of Living’ meditation centre and enjoyed my birthday amid perfect serenity.

Words are few to describe the place. Though located in a populated area like Bangalore, the
meditation centre is very calm. What I liked most, is my fellow participants; they were full of
positive energy. I feel I have rediscovered myself in just those seven days. Believe it or not, I
was in total silence for four days. In those four days, I could really reflect on my life goal and
what I really want to do.

Why don’t you join me the next time? I know you are quite fond of meditation and yoga, so
let’s plan a trip.

Take care and see you soon.

Your dear friend,

Ushree

You are due to start a new job next week but you will not be able to because you have some
problems.
Dear Sir/Madam,

I am writing to you regarding my joining date for the post of Internal Auditor that your
organisation, KSM Chartered Accountants, offered me last week. I regret to inform you that I
will not be able to join on the pre-agreed date. Please allow me to apologise for any
inconvenience this may cause.

Please let me take a moment to elaborate why I will not be able to join your organisation on
15th June 2015. Unfortunately, last week while playing football, I sprained my ankle. For this
accident, I was rushed to the emergency room and was hospitalised for the next few days. Since
my doctor advised me to not to walk for the next few days, it will be practically impossible for
me to join your company on the stipulated date.

I trust you can understand my dire circumstances. If possible, I would like to postpone my
joining date by one week. Please let me know if this would be acceptable?

Looking forward to your supportive reply,

Sam

[Written by - Sameed Qureshi]

Model Answer 2:

Dear Ms David,

I am writing concerning the position of Assistant Office Manager that I am due to begin next
Monday. However, a problem has arisen.

As you know, I currently work for my uncle’s food-packing business, and you will remember
from my interview that I have gained valuable experience there.

Unfortunately, he has had to go into hospital for an operation, leaving my aunt in charge of
both the home and the business. She has asked me, as this is a particularly

busy time of year, to stay on and help her with the running of the office.

I feel that it will be inconvenient for you but I very much hope that considering the
circumstances, you would be prepared to allow me to take up my position with you two weeks
later than you planned.

I would like to emphasise that I remain very keen to work with you and that I will be gaining
further useful experience during this time.

I look forward to hearing from you.

Yours sincerely,

Brian Hall.

Sample Answer 3:

Dear Mr. Anirudh,

I am writing to inform you that I will not be able to join the office on the scheduled date that is
on 13th Jan 2015. Please allow me to elaborate on this.

I have to rush to my hometown Reading for a week as some personal exigency has arrived. I just
got the news and I am informing you first hand. My father has fallen and broke his ribs, he is
hospitalised now. My mother is too old to handle all this alone. Hence I need to visit them
immediately.
I would request you to empathise with my situation. I am very much keen and excited to join
the office and would love to work under your supervision. Kindly postpone my date of joining
by another week that is 18th Jan 2015.

Looking forward to hearing from you soon.

Thanking you,

Geetika

[ by - Geetika Bakshi]

Sample Answer 4:

Dear Sir,

I regret to inform you that it is not possible for me to join your company on the first week of
April month as I had told you at the interview. I need extra one week to join the Smith Company
because suddenly I had been attacked by severe viral fever.

In the interview, I told you that I require 15 days to finish my current office works.
Unfortunately, I was in a hospital for seven days due to the fact that a severe fever attacked
me. Therefore, I could not complete my works, so I need extra seven days to finish my current
job works. If you want to see the prescription from my doctor, I will show you at your
convenience.

However, I am eagerly waiting for joining to your company. I can join in your company in the
second week of April. If I need to talk anyone for this matter please let me know, I will be ready
to explain my situation to him. Sorry for any inconvenience that might arise for this.

I look forward to hearing from you soon.

Yours faithfully,

Mahtab

You celebrated your birthday with some friends last week in a restaurant. It was a great success
and you and your friends enjoyed the evening very much.
Dear Manager,

I am writing to express my gratitude for the service I was offered on 30th December when I
visited your restaurant along with my family and friends to celebrate my birthday. It was one of
the most memorable Birthday events and your staff made it, even more, special by offering a
complimentary Birthday Cake.
You have definitely won me as your permanent customer and I would love to recommend your
restaurant to my acquaintances. The atmosphere inside the restaurant was very soothing and
relaxing, Beautiful interiors and wonderful lighting system- accurately placed, neither too bright
nor too low, make this place a perfect celebration and dining place. The taste of the food was
just out of the world. Allow me to say that you made me nostalgic as the food tasted similar to
what mother cooks for me back at home, though this made me miss my home and mother
more!

However, I have a suggestion to make. You may think of introducing some discount cards or
offer some corporate discounts to the people of the nearby area. This, I believe, would make
our dine-outs more pocket-friendly.

I hope that you would consider this suggestion. Once again big thanks to you and your staff for
making my birthday day more fantastic and special.

Your Sincerely,

Pooja Gupta

[ Written by - Pooja Gupta ]

Model Answer 2:

Dear Sir/Madam,

Last week on Saturday night some friends and I had dinner in your restaurant to celebrate my
birthday. I am writing to thank you for the great evening that we had.

All my friends remarked afterwards on the standard of the food and service that we received.
All the food was very tasty and well presented. Our waiter, whose name was James, was fast
and friendly and put with well with our bad jokes! The restaurant itself was warm and friendly
and the atmosphere showed that all the diners there were enjoying their evening.

I would like though to suggest one improvement. One of my friends is a vegetarian and he felt
that the choice for vegetarians was little small. If you could develop that, it would be a great
advantage to your restaurant.

Once again I would like to thank you for my highly enjoyable birthday dinner.

Yours faithfully,

Kelvin Smith
( This model answer can be followed as an example of a very good answer. However, please
note that this is just one example out of many possible approaches.)

Model Answer 3:

Dear Sir,

I am writing this letter to thank you for giving me and my friends a very fantastic and
memorable evening at your restaurant.

As you know, last week I celebrated my birthday with my friends at your restaurant, which
turned out to be a great success. Everyone enjoyed the arrangements at the poolside and the
decoration of sparkling lights with a soft and soothing music in the background. Coming to the
food, the presentation was as mouth-watering as the food itself. The service was fabulous too.

I am very satisfied with your hospitality. However, I have few suggestions to make it even
better. Firstly, I had friends with children, if you could have added some interesting games for
them that would have made the party more interesting. Secondly, you should have a
professional photographer of your own to cover such events. It would be very convenient for
your customers.

I hope you find these suggestions helpful. I once again thank you for your admirable services.

Regards,

Mansoor Afzal.

As part of a student social survey project, you are organising a group to visit a historical
exhibition in a small town. Write a letter asking for information regarding such things as the
contents of the exhibition, and the dates of its opening and closing, and if there are any
discounts available.
Dear Sir / Madam,

I am organising a group of students to pay a visit to the historical exhibition in your town. This
visit will be part of our school’s activities to encourage the students to take part in social
surveys. Therefore, I would be grateful if you could supply me with the following information.

First of all, what are the dates between which the exhibition will be held, and what the daily
opening hours? Secondly, what is the size of the exhibition, what is its theme and what objects
are on display? Thirdly, are there any other activities being held in connection with the
exhibition?
I must point out that I hope to bring over students to the exhibition. So I would like to inquire if
there is any discount available on entrance tickets for students. If so, how much is the discount
and what is the minimum number of students necessary to qualify for it?

I look forward to your reply.

Yours sincerely,

Sarah Johnson

Model Answer 2:

Dear Sir/Madam,

I am Prashant Dixit, a 23-year-old student from R.V. College of arts, Bangalore. As a part of
student social survey project, we were planning to visit the historical exhibition in your town. I
am writing to you to seek further details on the exhibition.

Though, I understand, this is a historical exhibition, but could you please elucidate on its
content, such as, is there any particular period in history that this exhibition focuses on? What
is the highlight of the exhibition and how students can benefit from visiting it? Could you also
apprise me of the exhibition dates and timings?

As I mentioned, I am planning this tour for a group of student, would it be possible for us to get
any discount on group booking or perhaps for students?

I would be highly obliged if you could provide these details at your earliest convenience so that
I can start making the transport and accommodation arrangements.

Sincerely Yours,

Prashant.

You have a friend who lives in a city abroad. You have decided that you would like to apply to
do a course at one of the colleges in this city.
Dear Robert,

It seems like ages since we last met and time indeed flies. I am very sorry that I had not been in
touch with you as frequently as I should have in the last few months. I had been terribly busy
and could scarcely manage time for myself or for my family. I hope Samantha and Anna are
doing great.
I have decided to enrol in a professional graphics designing course in Melbourne, Australia and I
went through websites of different colleges from Melbourne. You are the best person I know
to advise me on this. I prefer a college from your city because my uncle lives there with his
family and being in the same city where you live in would be an added advantage.

For the last three years, I have been working as a tech support member for a large IT company
and as you know Math was my major in our school. I am quite confused which college I should
apply to and this is why I am turning to you for the advice. I would really appreciate your help
regarding this. Also, can you find out what additional qualifications like an English language test
score and so on are required?

I hope you would not mind doing this for me and I would proceed according to your advice.

Take care and write me back when it is convenient for you.

With lots of love and best wishes.

Anthony.

Model Answer 2:

Dear Mary,

Hi! There, it has been so long since I have heard from you. How is the weather in Australia? I am
writing this letter to ask you some information about the courses offered at different colleges in
Brisbane.

After the completion of my post-graduation in chemistry, I have been working as a chemist in

one of the best laboratories in India. My regular duties are to analyse the quality of food
products as well as to check whether they pass NABL prescribed standards or not. As my
employer is pleased with my work he has handed me a new responsibility of molecular
modelling. I do not have any perfection in that field. So, I would like to join a molecular
designing course over there in your city.

I would be thankful to you if you search and inform me the details of the appropriate institution
with relevant contact numbers.

I look forward to hearing from you soon.

Yours,

Vishwa.
[ Written by - Vinutna Rahul ]

You are organising a trip to the Snowy Mountains in New South Wales for a group of students
from Perth in Western Australia.
Model Answer 1:

Dear Manager,

Daffodil Student Hostel, New South Wales.

I am writing you to get some information for the accommodation at your Hostel during our visit
to the Snowy Mountains in New South Wales. I am (...say your name...) and I am in charge for
the trip for a group of students.

I am John Miller, a lecturer at St Joseph’s college in Perth. We are planning to organise a trip to
Australia next month from 2nd May to 8th May, and we would like to visit the Snowy
Mountains in New South Wales with our students. We have planned to stay at your Hostel
during this trip to Australia for one week.

We are the group of 20 students and 3 lecturers and we require an accommodation of 5 double
bedrooms and 2 large deluxe rooms. It would be great if we can get rooms with attached
bathrooms and kitchens because some of our students prefer to cook themselves.

Please let us know the availability of accommodation in the mentioned period and booking
details if they are available.

Thanking you,

Yours Faithfully,

John Miller.

[ Written by - Nishath Begum ]

Model Answer 2:

Dear Manager,

Student Hostel Services, South Avenue -1008.

I am writing to seek accommodation in the Snowy Mountains for a group of students from
Perth.
We expect to be in the Snowy Mountains between June 1 and June 12. There are fourteen
people in our group, five men, seven women and a married couple. The five men will accept
dormitory accommodation, and the women are happy to share rooms, but the married couple
would like a double room.

We hope to keep our expenses as low as possible.

Please tell me about recreational services in the area. The group will bring their own boots for
bushwalking, but we are hoping to hire equipment for other sports, like skiing. Some of our
group will want to hire geological picks and other equipment, if possible. We also need to know
about access to caves and other interesting geological features in the area.

I am looking forward to receiving information about the Student Hostel Services and other
facilities.

Yours sincerely

Adam Smith

Sample Answer 3:

To Mr Frank,

I have received your contact details from one of my friends who has recently availed your
service. He was very positive regarding your hospitality and recommended your hostel situated
in Snowy Mountains.

I am arranging a four days trip to Snowy Mountains for the students of Perth public school. We
will arrive there on 3rd April, in the morning; however, we would directly go for the site seeing.
We would check in the hostel in the evening only. A group of 15 students and me would require
an accommodation.

We would prefer a three sharing room as it would be convenient and economical for the
students. As we are travelling from Perth, I am confident that the place might freeze us. We
would appreciate if we get extra blankets along with heaters in the room. My friend has
mentioned that a breakfast is included in the package. However, it would be nice if you could
let me know the revised price including the dinner as well.

I expect room availability and price details to be shared via email.

Looking forward to hearing for your reply.

Naaz Loan.

You recently visited a place that had a strong impact on you.

Model Answer 1:

Dear Samuel,

How are you? I hope you are fine as is with me, I am writing this in reference to our earlier
telephonic conversation regarding a philanthropic activity.

I would like to draw your attention to an area where we can do a lot of social activity. Recently I
along with a group visited a slum area. This slum is situated in an interior place away from the
city outskirts and could be reached by foot only.

Upon entering the area, I was surprised by the children who were ready to welcome us; they
were eagerly waiting that someone would bring something for them to eat. We spent about 4
hours by playing games, explained them the importance of personal hygiene, taught them few
important social aspects, gave them food which we took along with us and at the end of the
session we distributed around 30 winter blankets for each family in the slum.

When we were in the midst of the slum, I personally saw and felt their poverty, their longing for
help and need of social awareness, when we were returning back we were so happy to see a
smile on their faces and this happiness made me feel joyful and satisfied.

The trip to the slum infused me of an idea to gather few more and ask them for their help in
helping the slum dwellers. I know that you are very much interested in these type of activities
and as a person who is interested in philanthropic activities, I request you to lend your
supporting hand in this program.

If you are interested let me know your consent so that you can partner with us in the next visit
to the slum. I promise this would definitely interest you and fulfil your desire to do something
social.

Thanking you and waiting for your reply in this regard.

Prasad

[ Written by - Prasadarao Talluri ]

Model Answer 2:

Dear Gretel,

Hope you are doing great! I am writing this letter to tell you about a fascinating place that I
discovered unexpectedly very near to our college.

While cycling last morning, I took a detour from our regular path and cycled along the banks of
the stream that passes behind the main college building. After one km or so, I reached a dead
end and when I was about to turn, I became anxious to know where the stream goes beyond
this as I could see no land post that end. I was gasped to see that the small looking stream
turned into a beautiful waterfall with sun-raises cutting through the water and displaying prism
colours. The place looked so serene and calm. The most astonishing part was the beauty of
nature and I wished to stay there for long.

As I know you have an interest in photography, I do not think you should miss taking pictures of
this wonderful place. I will be cycling to this place again on Saturday and I would really want
you to come along with me and see the beauty of nature for yourself.

See you on Saturday!!

Best wishes,

Gemma

[ Written by - Gemma ]

Model Answer 3:

Dear Leon,

I have just returned from my holidays in France and while we were there we climbed a
mountain called 'Parleman' in the French Alps. We were able to drive halfway up the mountain
but then the road stopped. So we parked, put on our walking boots and began the long uphill
struggle.

In spite of the road at the beginning, it still took us a while to complete the climb but it was well
worth the effort. When we got to the top of the mountain, the view was incredible. I could see
right across the town and the lake to one side, and on the other side were the snow-covered
peaks of Mont Blanc. It was simply breathtaking.
As you know, we often go to France on our holidays and next time we plan a trip, I'd really like
to take you there. I'm sure you would love the scenery and as you enjoy exercise, you would be
able to take advantage of all the mountain walks.

I hope to hear from you soon.

Yours Truly

Paul McCartney

You are due to start a new job next week but you will not be able to because you have some
problems.

Model Answer 1:

Dear Sir/Madam,

I am writing to you regarding my joining date for the post of Internal Auditor that your
organisation, KSM Chartered Accountants, offered me last week. I regret to inform you that I
will not be able to join on the pre-agreed date. Please allow me to apologise for any
inconvenience this may cause.

Please let me take a moment to elaborate why I will not be able to join your organisation on
15th June 2015. Unfortunately, last week while playing football, I sprained my ankle. For this
accident, I was rushed to the emergency room and was hospitalised for the next few days. Since
my doctor advised me to not to walk for the next few days, it will be practically impossible for
me to join your company on the stipulated date.

I trust you can understand my dire circumstances. If possible, I would like to postpone my
joining date by one week. Please let me know if this would be acceptable?

Looking forward to your supportive reply,

Sam

[Written by - Sameed Qureshi]

Model Answer 2:

Dear Ms David,

I am writing concerning the position of Assistant Office Manager that I am due to begin next
Monday. However, a problem has arisen.
As you know, I currently work for my uncle’s food-packing business, and you will remember
from my interview that I have gained valuable experience there.

Unfortunately, he has had to go into hospital for an operation, leaving my aunt in charge of
both the home and the business. She has asked me, as this is a particularly

busy time of year, to stay on and help her with the running of the office.

I feel that it will be inconvenient for you but I very much hope that considering the
circumstances, you would be prepared to allow me to take up my position with you two weeks
later than you planned.

I would like to emphasise that I remain very keen to work with you and that I will be gaining
further useful experience during this time.

I look forward to hearing from you.

Yours sincerely,

Brian Hall.

Sample Answer 3:

Dear Mr. Anirudh,

I am writing to inform you that I will not be able to join the office on the scheduled date that is
on 13th Jan 2015. Please allow me to elaborate on this.

I have to rush to my hometown Reading for a week as some personal exigency has arrived. I just
got the news and I am informing you first hand. My father has fallen and broke his ribs, he is
hospitalised now. My mother is too old to handle all this alone. Hence I need to visit them
immediately.

I would request you to empathise with my situation. I am very much keen and excited to join
the office and would love to work under your supervision. Kindly postpone my date of joining
by another week that is 18th Jan 2015.

Looking forward to hearing from you soon.

Thanking you,

Geetika

You have recently been to stay with an old friend for a few days. You hadn't seen each other for
a long time.
Model Answer 1:

Dear Karan,

Hope you are doing good, I am doing well here. It was indeed a great pleasure to visit you. I can
never forget those moments in my life as those were the happiest and memorable moments for
me.

The way you treated me during my visit is really appreciated. I would like to meet with all our
old friends one day. When we went to 'Wonderland', I was simply mesmerised and those are
unforgettable moments. We enjoyed there like we were in our school days. I still remember the
way you were afraid of water when you were a child. But your personality has been changed
with time and you have turned into a very influential person, in my opinion.

It would be a great pleasure to invite you to my home for my birthday next month. We will go
to the nearby hill station and have a great fun there. I will expect you to be with me at that
time.

Best Wishes,

Ram.

[ Written by - Nishath Begum ]

Model Answer 2:

Dear Jonathon,

I'm writing to thank you for a really enjoyable visit. It was good to see you after a so long and to
be able to spend some time with you, talking about old school friends and teachers.

Now that I'm back home, I keep thinking about how good it was to be somewhere quiet and
peaceful. I particularly enjoyed our trip to the wildlife sanctuary and appreciated the
opportunity to see so many rare birds and animals. It's made me think that I should try and do
more to protect them, so I'm having a look on the internet to see what sort of organisation
there are.

Perhaps next time we get together you could come and visit me. There are plenty of places we
can go and my brother would really like to see you. Let me know when you might be free to
come here and we can fix something up.

Look forward to hearing from you soon.

Sincerely yours,
Alison Cambell.

Model Answer 3:

Dear Mathew,

Hi! It has been almost a month since we met in Goa, at your residence, after a long hiatus of
probably half a decade. The week which we spent together seems to have vanished in no time.

The visit, particularly, to the Church would remain etched in my memory forever. I wish I could
make the time stop.

Though all the seven days in your company were absolutely awesome, but the dinner, at ‘The
Taj’, was something which was one of the most enjoyable moments, in the recent past.

Apart from this, I’d also like to give my sincere thanks for all the co-operation that you
extended for arranging a job for my daughter, in Goa.

Further, I suppose, you’ve plans to attend the seminar organised by Indian Federation
Association in Delhi which is slated in the latter half of the current year. Accordingly, I’d love
you to be my guest and stay with my family. This would give me an opportunity to be a good
host, apart from being a good friend, as well.

Regards

Rahin

You are going to study in a college in the UK next year. You would like to stay in the college Hall
of Residence.

Model Answer 1:

Dear Sir/Madam;

I am Johnny who will join your college next year and I am writing to you to reserve a dorm in
advance because I prefer to stay in a college Hall of Residence.

According to the dorm introduction on the college website, I would like to choose the two-beds
room on the third floor with air-conditioner and laundry machine if there is still any vacancy. If
all of them are reserved, it is fine for me to get the three or four beds room as well, but the air-
conditioner and laundry machine are indispensable as they are the foremost factors I would
consider.
As I am a vegetarian, I would like to know if the college provides food for people like me. If this
kind of food is unavailable, would you tell me any restaurant near the college can provide? I will
really appreciate if you can share that information with me.

Looking forward to your reply!

Yours sincerely

Johnny

[ Written by - Johnny Quan ]

Model Answer 2:

Sir,

I have just recently been awarded a place at your esteemed college and I now write with
respect to my accommodation requirements for my first initial year.

As I will not know anyone at the College, I would like to spend my first year in a Hall of
Residence so that I can meet people in this place. I would prefer the Hall to be a single-sex,
female-only hall and with the full board so that I won't have to worry about cooking for myself.
In addition, require a vegetarian choice as I am vegetarian. If there are no halls offering the
above then I would be satisfied in a hall with kitchens so I can cook. Additionally, I would not
like to share my room and I would prefer en-suite facilities if you have halls offering this.

Thanking you for your assistance in advance, I look forward to hearing from you soon.

Yours sincerely,

Lee Harper.

Sample Answer 3:

Dear Sir,

I am writing to you to reserve my place in the hall of residence for next academic year.

I am Preeti Ghuraiya, from India. I have been accepted in MBA course for next academic year by
your prestigious university. Hence, I would like to enquire and reserve my place in university's
hall of residence.
I am looking for a single room with attached bathroom or even a studio apartment would be
fine. Apart from bed and cupboards, the room should have a table and a chair, good ventilation
and ample of natural light. Since I am a vegetarian, I would like to cook my own food, so
accommodation with a fully functional kitchen would be mandatory.

If the above arrangement is not available in the hall of residence then I would not mind living
with local families. However, I would prefer a house with an elderly couple without children as I
don't want any disturbance with my studies.

Please let me know if you would like to have any additional information. Waiting to hear from
you soon regarding the availability and further process.

Truly,

Preeti

You recently stayed in a hotel in a large city. The weather was very unusual for the time of year
and the heating/cooling system in the hotel was quite inadequate.
Model Answer 1:

Dear Sir,

I have just returned home after spending three nights at your hotel in Paddington. The staff
were very friendly and the location was extremely convenient. However, I feel I must express
my disappointment about the room.

As we all know, London is experiencing a very warm summer this year, with temperatures
around 30 °C last week, which is quite unusual. As a result, it was very hot in my room on the
sixth floor.

Because of the extreme heat in the room, I had to leave the windows open all night and so it
was very noisy, as the hotel is on the main road and the traffic never stops in London.
Consequently, I got very little sleep over the three nights.

I think it would be a good idea to install an air-conditioning system in the hotel. This could also
be used as a heating system in the winter and would certainly make the rooms more
comfortable. Perhaps you would consider giving me a discount if I come to your hotel again.

I look forward to hearing from you.

Yours faithfully

Walker Luise.
Model Answer 2:

To,

The manager, Ibis Hotel.

Dear Sir,

I had recently stayed in Ibis Hotel, Heidelberg for about a week. Contrary to the usual, the
temperatures were high on that day and unfortunately for me, the Air Conditioner of my room
was not fully operational. I am writing this letter to complain about the same.

I checked in to the hotel at midnight and straightaway went to bed. However, a few minutes
later after turning the Air Conditioner on, I realised that the room was not getting cooler and
there was a problem with the Air Conditioner. Subsequently, I called the hotel staff to check on
the problem but they were not able to fix it. Moreover, there was no other vacant room
available. As a solution, I had to open the windows and rely on natural air to cool my room. I
had to sleep in skimpy clothes, which I don’t prefer, to overcome the heat.

Therefore, I want you to refund 50% of my hotel charges or provide me with a free stay in a
deluxe room, the next time I check in to your hotel.

Yours Truly,

John.

You want to apply for the following job. Write a letter to Mr. Moore describing your previous
experience and explaining why you would be suitable for the job.
Model Answer 1:

Dear Mr. Moore

I am Sam Emanuel. I read your job advertisement for hiring a waiter/waitress in your restaurant
through the Weekly Job magazine. I would like to apply for the position as my experience and
personal qualities would make me a good candidate for the opening.

Currently, I am studying Hotel Management course at the Tianjin University. I want to utilise my
summer holidays doing working in an industry related to my studies. I have experience working
as a waiter at a local restaurant for about 5 months. My responsibilities involved taking orders
and making sure that customers at my tables got their orders on time. In addition, I also worked
as a bartender at a bar in downtown for three months.
I am hard-working and punctual. All of my previous employers would be willing to give me a
good reference if needed be. Also, I am quite flexible and able to do all sorts of tasks. And my
previous waiter experience would allow me to easily set in the vacancy at your restaurant.

Please let me know if you think I am a suitable person for this job. If so, I am able to come for
an interview anytime of the day.

Yours faithfully,

Sandeep

[ Written by - Sandeep Parekh ]

Model Answer 2:

Dear Mr. Moore,

Re: Waitress position

I am writing to express my interest in your recently advertised position for a waitress. Enclosed
with this letter is my resume, which further details of my previous experience and
qualifications.

Not only do my qualifications and work experience make me a perfect candidate for the job, my
personality is well suited to working as a waitress. I am a very friendly person who can quickly
establish rapport with people of all ages. In my last waitress job, I had over a dozen repeat
customers each day. And, the fast-paced environment of waiting on tables suits me well,
because I thrive on working under pressure. In fact, my former boss was surprised at both my
incredible stamina and efficiency in dealing with customers’ orders.

I would like to meet with you at your earliest convenience, to discuss the possibility of working
at your restaurant. I can be reached at 463-9234 during the days and 924-6868 after 6 pm.

Thank you for your consideration of my application. I look forward to meeting you in the near
future.

Yours sincerely,

Emmie Lawren.

Model Answer 3:

Dear Mr. Moore,

This is in reference to the job of a waiter, for evening work, as advertised in the ‘job hunt’
column of the local tabloid by your hotel, the XAW.

In this context, I’d like to forward my resume for your kind perusal. Furthermore, I’d also be
pleased to inform you that I do possess the requisite experience in the field of the hospitality
industry. I’ve been serving the UVW chain of hotels since the past half a decade, in the capacity
of a Waiter. I further feel a pride of sense in informing you that I’ve been awarded the best
employee of the year award, for my department, consecutively for three years prior to the
previous year.

However, since my spouse is in the family and lives in the city where your hotel requires
waiters, albeit for evening works, I am calling it a day from the UVW chain of hotels.

Sir, by the virtue of this letter, I’d like to apply for the required post in your hotel. As regards my
experience and referrals from the UVW chain of hotels, I would be rather more than glad to
provide you with the documents.

Furthermore, I sincerely look forward to a long-term relationship nurturing amongst us.

With regards

MNO.

You have just rented an unfurnished flat and a friend has told you that the Opportunity Shop in
the shopping centre has cheap second-hand furniture.
Model Answer 1:

Dear Sir/ Madam,

I have just arrived from overseas and need to have some furniture for my unfurnished flat. A
friend has told me that you have some cheap second-hand furniture for sale.

Perhaps you can help me. I would like a kitchen table, some chairs, a double bed, as well as a
single bed for a visitor, a cupboard for our clothes, and a bookcase. If you sell home appliances,
I would like a microwave oven, a fridge, TV set and a CD player too. These must all be clean and
the electrical items must be in good working condition with a guarantee of at least three
months.

I would be grateful if you could give me some prices for these items. If you do not supply
electrical goods, can you recommend another shop which does? Also, could you let me know
what you would charge to deliver goods to the High Street?
Thank you for your help. I look forward to hearing from you.

Yours faithfully

Garcia Hall.

Model Answer 2:

Dear ABC,

I’ve been informed by one of my friends about the availability of cheap second-hand furniture
in your shop, which happens to be in the shopping centre situated at the UVW square near the
famous WVU cinema hall in the suburbs of VUW (city), by the name ‘Opportunity Shop’.

In this context, I’d like to know the cost of certain items which I require for an unfurnished flat
which is two blocks away from where your shop is situated. I’d like to have a quotation for a
pair of sofa set with two side tables, a dining table comprising of eight chairs, a centre table and
items required in the bedroom, like the king size bed, a dressing table and one wooden almirah
of not more than six feet height.

You may send me the best possible price which you can offer me for any item which is available
to you either through a revert postal mail or through e-mail, the address of which is provided
hereunder, with subjects as ‘Opportunity Cost Quotes’. Apart from this, you must categorically
mention as regards the transportation cost, if any. You may further do inform about any
scheme which is in force right now in respect of discounts, if any, offered on purchase of an
amount exceeding a certain limit.

I’ve also been informed by my friend, who referred me to ‘Opportunity Shop’ about the cash
discounts which are offered at your shop. In this respect, I’d further like to inform you that I’d
be discharging my liability, in respect of the bill as raised by you, by paying the total amount in
one go.

In anticipation of an early reply.

Regards,

MNO

You would like to buy some electrical goods at a shop in a nearby town.
Model Answer 1:

Dear Sir,
I have recently purchased a studio apartment in your town which is in the vicinity to your shop.
I’d like to purchase certain electronic equipment for the house. It includes, apart from the
‘popup toaster’, a hand blender, a microwave oven, a big size mixie, a juicer, a dishwasher and
a couple of fans along with a dozen tube lights.

In this context, I would like you to appraise me regarding their ready availability (off the shelf)
in your shop. In the case of an affirmative response, you may also provide a quote for all the
above-mentioned items, at the earliest.

On the contrary, if the items are not in stock, would it be convenient for you to place an order
for the entire lot for me? You must also mention discounts, if any, provided by your shop in
case of cash purchase.

Sir, as I have plans to drop down in a week following this weekend, which happens to arrive on
the day after tomorrow, I’d also humbly request you to inform me the duration till the time you
will be able to retain the electronic equipment, as required.

I hope you will be able to provide the electric equipment, as listed here above, at almost the
same time of my arrival in your town.

With regards

MNO

[ Written by - Neeraj Mehra ]

Model Answer 2:

Dear Sir,

I am writing to inquire if you have various electrical goods that I want to buy. I have tried shops
in my own town but they don‛t have exactly what I want.

I want the new Sony DVD player, a Technics turntable and a radio with long wave capability. Do
you have these items in stock or, if not, will you be able to order them soon? I also need to
know what price you charge for these items. If you do have these things, would you be able to
hold them for me and for how long? I am free this weekend and, if you have them, I can come
over on Saturday morning to pay you and pick them up.

Please write back to me as soon as possible at the above address or call me on my mobile
number xxxx-xxx-xxx . I look forward to hearing from you soon.
Yours sincerely,

Andrew Moore.

You stayed at your friends’ house when you participated in a business seminar in Australia. You
left a file with important documents in your room.

Write a letter to your friend, describing the file and ask him/her to return it to you by post.
Model Answer 1:

Dear James,

Hope this letter finds you in good health and jovial spirit. Its been almost a week since I left
your place but the memories still linger as if it was just yesterday! I indeed enjoyed my stay at
your place and had a great time together.

If you had not been a great host, I definitely had to struggle to finish the professional seminar
that I attended in Perth, Australia. I owe you a big one. I, however, must have been oblivious
while I left for the Perth Airport last week. I left a very important file at your house, in the room
I stayed in. I possibly kept it in the wooden cabinet I used. It is a medium-sized blue file-holder
made of plastic and has my name inscribed on it. I have some important files in it including the
certificate given by the seminar authority in Australia.

I would really appreciate if you could post it to my address, preferably via Australia Post, as
soon as possible.

Your friend

Hassan Morshed.

You recently bought an item of clothing from a shop. You discovered that it had a fault and
returned it to the shop for replacement or refund. However, the assistant told you that this was
against the store's policy.
Model Answer 1:

To the Manager,

A2Z Fashion House,

Elizabeth Super Market.

I am, Naaz, a regular customer of your store situated in Elizabeth supermarket building. I am
very impressed with the unique and latest trendy collection of your store. I am writing this
letter to inform you that my last shopping experience was not very satisfactory.

I bought a white colour top from your store on 14t April. When I tried it in the shop, it was
perfectly alright. However, when I showed it to my roommate I realised that there is a stain on
the back side of the top. It is such a big stain that it could not be ignored. I believe it was
exchanged with the defective piece during the billing. I immediately went to the store to get it
replaced. However, the assistant mentioned that once the item is sold it cannot be exchanged
or refunded as per the store's policy. I completely understand it. However, it is unfair that a
customer has to suffer due to the staff's mistake. I have not removed the price tag also from
the top and it is clearly visible that the stain is very old.

I believe this matter deserves your immediate attention. I would appreciate if you could replace
the top. It would certainly increase my confidence towards your customer care services as well.

Looking forward to your prompt action,

Naaz

(Customer ID as mentioned in your Store card: 267457)

[ by Naaz ]

Model Answer 2:

8th January 2017.

Dear Sir / Madam

Re: Faulty jumper and refund refusal.

On Wednesday 2nd January, I bought a green long-sleeved jumper from your store. The jumper
was medium-sized and made of cotton. It cost $59.95 and it was not on special.

When I got home, I discovered that there was a small hole in the left sleeve. It looks like a rip of
some kind and the stitching has unravelled. I returned to your shop the next day to ask for an
identical replacement jumper. Unfortunately, there were none in stock. Therefore I asked for a
refund. However, the shop assistant refused to give me a refund because it was not in the
policy of the store.
I am writing to demand a refund or, at the very least, a replacement jumper. The jumper is
unwearable as it is and I do not want to buy anything else. I hope that you can assist me in this
matter. If I do not get satisfaction, I will be forced to seek legal advice.

Yours sincerely

Amber Crew.

You have just spent a weekend at a friend’s house. When you returned home, you discovered
you have left a coat containing some belongings in his house.
Model Answer:

Dear Steven,

I am back at home now after that great weekend at your house. Thanks very much for putting
me up. I hope you‛ll be able to come and stay with me sometime soon as well.

Unfortunately, I left my new coat at your house. Do you remember the dark brown one that I
wore when we went walking on Saturday afternoon? It is a New Look coat that goes down to
mid-thigh level. It has a black collar, dark brown buttons and large pockets on both sides. I think
I left it on the hooks behind your front door. Do you remember we hung up our coats there
when we got back from our walk?

It‛s quite important for me as I have my wallet in the inside breast pocket and my diary in the
right outside pocket. I have a friend who is driving through your town on Thursday and he will
be quite near your office. Could he please collect it from there? I have given him your office
phone number and he will call you on Thursday morning. Give me a call if this is not possible.

Anyway, thanks again for a great weekend and I hope to see you soon.

Regards,

Breene Flower.

Last month you had an overseas holiday with some friends where you stayed at their house.
They have just sent you some holiday photos.
Model Answer:

Dear David, James and Ethan,

Hope you all are doing great. I cannot express how much I enjoyed my time with you guys and
how terribly I miss those days. I received your letter yesterday and was quite surprised to find
some of the best pictures we took during our holiday in Singapore inside the envelope.

I guess this is the best opportunity to thank you for a great holiday and the fabulous pictures
that would remind me a grand tour to Singapore. As soon as I got back to Australia, I got busy
with my thesis paper that I am supposed to submit before the end of the current semester. This
is my last semester at the university and I will be free for a while after that and I would love to
have you at my place. Why don't you all come and visit me at the end of the December? I am
sure we will have a magnificent time together.

Stay fine and keep in touch.

Alex.

You ordered a new cheque book from your bank two weeks ago but you have received nothing.
Model Answer 1:

Dear Sir,

I am writing to complain about the service that I have received at your bank. Two weeks ago I
ordered a cheque book by filling out the appropriate form when I visited the bank but since
then I have not received the cheque book and I have received no other correspondence from
the bank. It is quite urgent for me as I have quite a few bills that I need to pay that can only be
paid by cheque.

Please write to me as soon as possible and let me know how much longer I will have to wait for
my cheque book and please explain why I have had to wait so long. I would also like to know
what action you are going to take regarding this bad service.

I have been a customer of your bank now for fifteen years and this is the first time I have had to
complain. It is very disappointing.

I look forward to hearing from you soon.

Yours sincerely,

Rocky.

Model Answer 2:

Dear Sir,
I am maintaining a Savings Bank account in your branch under account number 001284511. I
am a customer of this bank since last decade. The services offered by the bank are quite
satisfactory, barring the last incident wherein I am still waiting for the cheque book for which I
had put down my request two weeks ago!

It is to inform you that the request for the cheque book was forwarded through the portal of
the bank. The corresponding request number, generated automatically, is 596-15. The request
was generated on 15-May-2015, almost two weeks ago!

Sir, the cheque book is required on an urgent basis as I have to issue cheques to settle the
government due, the last date of which is fast approaching. I would like to know the probable
date by which the cheque book would be delivered at my residence so as to take appropriate
action and explore an alternative method for the settlement of government due if required. It is
so because, if the government due is not settled before the due date, a heavy amount of
penalty will be charged upon me.

Further, I would like to get appraised about the reasonable action that would be initiated from
your end so as to reduce the possibilities of re-occurrence of such bad incident/service which
has been suffered by me

With regards

Mehra.

You are writing your first letter to a pen pal. Describe your previous studies and work
experience, your current activities, hobbies and interests.
Model Answer 1:

Dear John,

Hi! This is Raj, from Delhi, your pen pal. It was nice to learn from your letter that we both share
quite a lot of common interests and hobbies. The subjects that we had opted in our respective
secondary studies are co-incidentally common. As a matter of fact, it is due to this reason that
the industry which we both are employed is also common.

It is good to learn that you are also serving a Financial Industry, after your specialisation in the
stream of Finance. However, ironically, the respective companies in which we both are
employed are arch-rivals in the industry of Finance.

Well, that is something on the professional side of us. Due to immense work pressure, I have
lately joined yoga and meditation classes. However, I still never miss my age-old hobby of
swimming. It is hard to recollect even a single day, barring the weekly off, when I miss a dip in
the swimming pool. Apart from this, the weekly off is generally devoted to spending time,
strictly with family. The overall credit to my health, however, goes to the one and a half session
of yoga classes in the morning.

Hey, do make it a possibility to spend a few days at my residence and attend the wonderful
classes of yoga. In the meanwhile, a programme by the ‘Yoga Institute’ is going to be held in
your city in the month of November. I have enrolled myself for the same. The programme is for
a week wherein the boarding and lodging are taken care of by the Yoga Institutes.

I will certainly try to come and meet you during the week.

Let us catch up in the coming November and till then take care and keep in touch.

Your pal,

Raj

[Written by - Neeraj Mehra ]

Model Answer 2:

Dear Mithila,

Hi! My name is Jane Zhang, and I obtained your name and address from Pen Pals International. I
am very glad to have this chance to write to you and become pen pals.

Let me first introduce myself. I’m currently working as a computer programmer in a large multi-
national company. I graduated from Tsinghua University with a Bachelor’s degree in computer
science in July 2004. While I enjoy my current job, I’m interested in pursuing a Master’s degree
and hope to begin graduate studies next September. My hobbies include listening to pop music
(especially U2), playing the piano and erhu (a Chinese instrument), and playing tennis. I’m also
very interested in travelling and have visited every province in China at least once.

This summer, I will be travelling with my mother to California. She will be attending a history
conference at the University of California-Berkeley, and I have just received permission to go
with her. We will stay in California for a total of 2 weeks – from August 2nd to 16th, 1999. If you
are free, I would be very happy to meet you in person. Perhaps we could spend a day or two
together.

Well, let me finish here. I am already eagerly awaiting your reply to this first letter. Please tell
me all about yourself and your interests. I hope that we can become good friends.
Yours truly,

Daniel Red.

You live in a room in a college where you share it with another student. You find it very difficult
to study and work there because your roommate always has friends visiting. He/she has parties
in the room and sometimes borrows your things without asking you.
Model Answer 1:

Dear Sir / Madam,

I am writing to inform you that I wish to move into a new room next term. I would prefer a
single room, as I find the present sharing arrangement inconvenient.

I must explain that the reason for my dissatisfaction is my roommate’s inconsiderate behaviour.
For one thing, his friends are constantly visiting him, for another, he regularly holds noisy
parties. In addition, he sometimes borrows my things without asking me. In these
circumstances, I find it difficult to concentrate on my studies, and I am falling behind in my
assignments.

I am sure you will agree that the only solution is for me to move into a room of my own, where I
will be free from such distractions. Therefore, I would be grateful if you could find a single room
for me, preferably not in the same building but as near to the college campus as possible.

Yours sincerely,

Richard Heer

Model Answer 2:

Dear Sir,

I am a student in the first term in your college, enrolled for the B.Tech course and currently
sharing room no. 301 in the college campus, with a fellow mate who is also pursuing the same
course. Sir, I humbly request you to consider my application for allotment of a new room, in the
next term.

Though the fellow student with whom I share the room is helpful by nature but the constant
visiting of his friends to the room not only creates disturbance but also is a source of
continuous breach of my privacy. Moreover, there is an average of one party, in the room,
every fortnight. This is yet another source of deviation from my studies.
Sir, my father, despite the financial crunch, did arrange for my higher studies in this reputed
college. Consequently, it becomes my moral responsibility to not lose the sight of the dreams
which have been conceived in the eyes of my parents. The latest incident wherein he borrowed
my laptop, without my permission, forced me to write down this request letter to your
attention. The fact that, due to intermittent use of removable disks, my laptop has stopped
working and due to this I am not able to cope with the studies due to non-availability of the
notes, only added fuel to the fire.

Sir, in view of all these undesirable and uncomfortable situations, I once again humbly request
you to allot me a new room in the next term- preferably a single room.

With kind regards,

Kim

You find that your study load is too heavy. Write a letter to your college teacher explaining why
you need to withdraw from two courses. Ask if it is possible to obtain a refund
Model Answer:

Dear Prof. Jandriya,

I am writing to formally request to withdraw from two courses: Introduction to Elementary

Education (EDU602) and Teaching Methods (EDU 619)

The main reason for reducing my course load is that I am finding it extremely difficult to
manage six courses. In the beginning of the term, I was perhaps overly optimistic about juggling
both my full-time studies and my part-time job (20 hours/week). Because I really must work
part-time, I have no other choice but to decrease my course load. I am planning on taking the
two courses during the summer semester if they are available. Thus I will be able to complete
all the courses for the degree program by the following year.

I would also like to request a tuition refund and hope I am not too late to receive the full
reimbursement. I am sorry for any inconveniences I have caused by this change in plans. This
decision was not taken lightly, and I do appreciate the kind consideration you have shown to
me.

Thank you for your attention to these requests. If you have any questions, please feel free to
contact me at 277-9144. I look forward to hearing from you soon.

Sincerely yours,
Alex Dalton.

You are an international student and have borrowed a book from the local public library. You
left the book on a bus and when you contacted the bus company, they could not find it.
Model Answer:

Dear Mrs Lian,

Last week I borrowed an English grammar book, "English Grammar Exercises" from your library
to help me improve my knowledge of English. It was extremely useful, so when I went to visit a
friend I took the book with me to show her how good it was.

Unfortunately, when I was on the bus going home, I fell asleep and missed my bus stop. I woke
up at the next stop and rushed forward to the driver to ask him to stop but forgot to bring the
book. As a result, the book was left on the bus. When I rang the bus company the next day, they
could not find it and suggested that somebody must have picked it up.

Could you please let me know what I have to do now? As I am an international student I do not
have very much money, but of course, I will pay for a new copy of the book if this is necessary.

Yours faithfully

Laura Sian

Last week you were on a flight to London. Unfortunately, when you left the plane, you left a
bag. You did not remember about the bag until you got to your hotel.
Model Answer 1:

Dear Sir/Madam,

I am writing this letter with regard to my lost bag on the plane. Last week I flew from New York
to London. When I reached the hotel room, I realised that I had left my bag on the plane.

When I entered on the plane I kept it under my seat as all the overhead bins were filled with
bags. When I got left in London I forget to take my bag. I left it under my seat. It is a black
leather bag, of medium size. It has two pockets in the front and one small pocket in the back. It
is a really soft and beautiful bag. Also, it has a silver colour zip and key chain on it.

My bag contains certain important documents, a small brown purse which consisted of my ID
cards, licence, money etc. and some clothes. Those documents are really important and I need
to submit them to my office next week. So if you could help me in finding the bag, I would be
really grateful. When you get that bag please inform me through this email id-
soniavincent@gmail.com. I will come and collect it from the Airport promptly. Could you please
make an arrangement for finding it. Thank you for your kind attention.

Yours faithfully

Sonia.

[Written by Sonia Vincent]

Model Answer 2:

Respected Sir/ Madam,

I am, Sharon Mond, writing this letter regarding a bag that I left on one of your planes last
week. On Monday 24th July I came to London on flight FRC - 2547-A from Sydney. According to
my ticket, my seat number was D-5A. The plane arrived 2 hours late at mid-night and I was
worried and tired. I spelt for half an hour and as a result, when I returned home, I suddenly
realised that I had left my bag on the plane under the seat in front of me! I felt pretty stupid
about the mistake I made.

My bag is small in size and is made of brown leather with a zip opening the top. Inside the bag,
there is a credit card, debit card, a book that I was reading titled 'War and Peace' by Leo
Tolstoy, some car keys, my mobile phone and some important business documents.

I, therefore, request you to have your lost property department check and see if they have my
bag and contact me as soon as possible to let me know whether they have found my bag or
not?

You can contact me on my mobile telephone number which is: +0299465467484 or email me at
sharonmond@hotmail.com.

Thanking you in advance for your kind help, I look forward to hearing from you soon.

Yours sincerely,

Sharon Mond

[Written by - Sharon]

You are looking for a part-time job at a football club.

Model Answer:

Dear Sir/Madam,
I am Benjamin Thomas, an assistant football coach at the Manchester City Football Club,
looking forward to joining your club as a part-time trainer. In response to a local newspaper
advertisement, I am offering myself for the post as a deserving and skilled instructor.

I thoroughly read your advert and understand that you need someone to train young and
aspiring young who are already under the supervision of a renowned coach. I, hereby, enclose
my professional profile for your kind consideration. From my profile, you will find that under
my guidance, the Manchester City Football Club has reached the second highest ranking in the
county league. I had been a football player all my life and led the Manchester Metropolitan
University football team for about 4 years during which our team won the inter-university
championship twice.

I can start right away as my current schedule allows me to have two days spare time a week. I
look forward to discussing my candidacy for the announced post at your convenience and I am
just a phone call away.

Hope to meet you soon.

Sincerely,

Benjamin Thomas

One of your friends wants to apply for a job that involves working with foreign teenagers. Write
a letter of recommendation for him/her.
Model Answer:

Dear Sir/ Madam,

I have learned from your newspaper advertisement that your centre is organising an
international summer camp for overseas teenagers, and you are looking for a bilingual assistant
tutor to work with the children. I am writing to you to recommend one of my best friends,
Helen Wang, for this post.

Helen used to be my classmate at Beijing Normal University, where she was already a very
active organiser and participant in extracurricular activities. With her outstanding leadership
skills and cheerful personality, she was elected chairperson of the Student Union several times.

Busy as she was, she passed the College English Test Band Six and completed her major –
teenage psychology – with an excellent school record. Upon her graduation, she was assigned
to be a teacher in an international high school in Beijing, where she has been teaching bilingual
lessons for five years. What’s more, she loves her job and enjoys working with children. This has
won her great popularity among her students.
Therefore, I do not hesitate to recommend her as an ideal candidate for the post you
advertised. I am sure you will make a wise decision in hiring her.

Sincerely yours,

Elizabeth Harley.

A friend has asked you to babysit on Saturday and wants to know how much you charge per
hour for this. Unfortunately, you already have a commitment this weekend and cannot help.
However, you are free the following weekend.
Model Answer:

Dear Margarita,

Thank you for asking me to babysit for you. As you know I enjoy looking after Anthony and
would be happy to help you out. However, this weekend I have a commitment which I cannot
break.

My parents are coming to visit and I am going to take them down to the coast as I have always
promised to do. They are getting older so I like to spend as much time with them as possible.
Also, it is my father's birthday and I want to celebrate with them. I am really sorry that I am not
able to help this time, but I am free next weekend and I would be glad to babysit for you then if
you should choose to go out for the evening.

My charge is fifteen dollars per hour until midnight and twenty dollars per hour after that. You
would need to give me any special instructions you might have and, of course, leave a phone
number in case of emergency.

Yours sincerely

You have received a letter from your bank, asking you to acknowledge receipt of a new bank
card. However, the card was missing from the envelope.
Model Answer:

Dear Sir,

I am writing to inform you that I received a letter from my bank today, which was supposed to
contain my new bank card. Unfortunately, there was no bank card enclosed in the envelope
when I opened it.
I telephoned the bank to explain the problem, but I could not get through to the right
department, even though I waited on the line for over half an hour, which was extremely
annoying.

In the letter, you asked me to acknowledge the receipt of the card, but obviously, I cannot do
this as I have not received it. I am now very worried because it is a possibility that my card has
gone to another customer or got lost. What will happen if somebody has already used the card
and spent my money? Will the bank repay me?

Is it possible for the bank to cancel this card so nobody else can use it? Could you also send me
a new card by secure means?

I hope to hear from you soon.

Sincerely,

You live in a flat and you have a tenancy agreement which states that you must give three
months' notice when you wish to leave. You have paid a deposit of two months' rent. Now a
member of your family has a problem and you need to give up your flat and return home as
soon as possible.
Model Answer:

Dear Mr Milan,

I am David Sergel, a tenant of your apartment D#4 at Birmingham Garden street. I am writing to
ask a favour from you due to an emergency family issue and I need to vacant your flat next
month - 30th November 2017.

I have signed an agreement while moving to your flat which bounds me to notify you three
months prior to empty the flat. I have always respected the contract and paid my rent in time.
During my 11 months' stay at your falt, I have never asked your favour but this time I am relying
on your kind consideration. My elder brother, who looks after our family business, has been
diagnosed with a serious disease and has been transferred to a hospital in Manhattan. My
family needs me to look after the business and be with them right now.

The circumstance has forced me to give up my training programme that I am pursuing and
return home immediately. I have decided to leave England and return my home country on 1st
December 2017.

I, therefore, request you to consider my situation and permit me to vacant your flat on a
month's notice. I have already paid two month's rent in advance and would request you to
return me a month's rent which is £750. I have always known you as a benevolent person and
would not have requested your favour otherwise.

Sincerely Yours,

David Sergel

You are applying for a job and need a letter of reference from someone who knew you when
you were at college.
Model Answer:

Dear Mr Gill Hampson,

I am Muller Fortner, one of your research assistants and lucky students, whom you have
bestowed your blessing, wisdom and guidance throughout your professorship at MIU
University. I have been one of your most ardent students and we have finished several projects
together including the 'impact of Western attitude to developing countries' which was
published in The Social Affair magazine. Today, I am writing to ask a favour from you- to write a
reference letter, that I have to submit to a prospective employer.

After I have completed my post-graduation in Social Science from MIU University in mid-June
2017, I have been trying to start a job and recently I have been invited to an interview as a
researcher at Social Hub, an international company who works for social welfare in many
countries. I applied for the job because it would enable me to closely work with other talented
researchers and let me contribute towards great social causes. I hope you would be happy if I
get the job and continue doing things you always wanted me to do.

I hope you would be kind enough to write a reference letter for me mentioning how you know
me, my strength, academic performance and how I might be suitable for a research-based job.

I wish you every success in life and I look forward to getting your reply as soon as possible.

Respectfully yours,

Muller Fortner

On a recent holiday, you lost a valuable item. Fortunately, you have travel insurance to cover
the cost of anything lost.
Sample Answer 1:

Dear Sir/Madam,
I am writing this letter to you inform you about a mobile phone that I lost during my holiday trip
when I was in Pondicherry. The mobile phone is an Apple iPhone, its price is approximately
70,000 rupees and is of black colour. I had an insurance coverage for my mobile phone from
your insurance company.

The incident occurred when I was on a holiday trip in Pondicherry between 28 January 2017 to
31 January 2017. I was on Paradise beach on 30 January 2017 when I lost my mobile phone in
the sand. I had made efforts in searching the mobile phone but was not successful in finding it.
Since I lost the mobile phone I lodged FIR in the nearest police station.

Since I hold an insurance cover for the mobile phone I would like to claim the insurance amount
for the lost phone. As per the policies of the insurance, I am liable to claim an amount of 62000
as an insurance cover for the mobile lost. Also please find the invoice and the FIR copy for the
lost mobile phone along with this letter.

I look forward to hearing from you.

Regards,

Aakash.

[Written by - Saurabh]

Sample Answer 2:

Dear Mr. Smith,

Recently I had availed your insurance service and had a wonderful time in the Perth trip. I am
writing this letter to inform you that I have lost my professional cannon camera during the trip.

We stayed in Perth for three days and I had clicked so many amazing pictures. Luckily, before
leaving for the airport I transferred all the pictures to my laptop. I clearly remember that we
clicked our last picture at the entrance of the hostel and left for the airport. I wanted to capture
last moments of our journey so I was looking for my camera and unfortunately, I could not find
it. I called to the hotel staff to look for it where we took our last photo but he confirmed that he
could not find it.

As per the travel insurance, I am entitled to receive the coverage of the lost item. It was cannon
UX-324 model camera which is hard to get due to its high demand. I would like to claim for the
camera's original price as it was a fairly new camera. I would appreciate if you could transfer
the money into my account.
Looking forward to hearing from you.

Yours faithfully,

Naaz

Write a letter to your company manager saying that you want to leave the company.
Sample Answer 1:

Dear Mr James,

I am writing to express my thanks for the five years that I spent working with you in St Jones
company and I'd like to inform you that I am resigning by the end of next month.

Working as a sale supervisor for the last five years, I have gained very good experience in
dealing with customers and marketing skills that promote me a managerial position in Dunken's
Brothers Company. I asked them to allow me joining my new position at the beginning of
November to give me the appropriate time to be in charge with you till you find another
employee.

I will always remember the perfect time that I spent working with your team. All the people of
the group were helpful, co-operative and friendly. I wish great progress and success for you and
your team.

Yours Sincerely,

Rien.

Sample Answer 2:

Dear Mr Smith,

I am writing to you to apprise you of my decision to leave XYZ technologies.

During my tenure of 4 years, I have enjoyed my worked and have learned a great deal. When I
joined the company, I was a fresher and did not know much about corporate life, but having
spent 4 years with XYZ technologies, I am not only well versed with the technical aspect of
Campaign Management but also have gained significant process knowledge.

I was glad to be a part of campaigns management and planning team. I particularly enjoyed
working under pressure during the campaign delivery and interacting with clients. I have made
some good friends and will miss them.
But as you know, all good things come to an end, and now I think it is time for me to take a step
forward. I have decided to pursue MBA in marketing and have been selected in one of the UK's
best university.

I would like to thank you for providing me with your support and guidance during my tenure
with the company.

Sincerely,

You were supposed to go on an interview in a few weeks, but you have since found out you
cannot go on the date arranged.
Sample Answer 1:

Dear Sir/ Madam,

I am writing to apologise as I will not be able to present myself for the interview which is
scheduled in the next week.

I have found myself in this unavoidable situation for a reason. My immediate boss is out of
town for the rest of this week and the following next week as well. Thus I have been made
responsible for handling our overseas clients who are due to visit us this week. They are
scheduled to leave not earlier than the next weekend. Therefore I will be unable to attend the
interview.

I would request you to please postpone the interview date to a later date preferably after two
weeks, if feasible. This would allow me enough time to complete my tasks and be available for
the interview. I aspire to be working with professionals like you in your esteemed organisation.
I look forward to getting a favourable reply from you soon.

Thank you for your time and consideration.

Yours faithfully,

Jeremy.

You recently bought a piece of equipment for your kitchen but it did not work. You phoned the
shop but no action was taken.
Sample Answer 1:

Dear Sir/ Madam,

I am writing to express my dissatisfaction with a blender that I purchased from your store and
the poor customer service I received afterwards.

Last week, I purchased a ‘White Line’ blender from your store at Madison Avenue after I saw
the advertisement of this product in the newspaper. As soon as I tried to make a smoothie in
the blender, its blades got clogged and have not been functioning properly since then even
when I cleaned them up. In shock and awe, I called the customer service, but I was told by the
salesperson that there is nothing that she could do about it as she is not responsible for any
problems that may arise after taking the product home. Since this purchase had cost me a small
fortune, I have been inordinately stressed about the situation.

My intention in writing this letter is to request you to replace this broken blender of mine with
a new one as I have a three-year warranty on this blender. Further, I expect you to issue a show
cause notice to your salesperson about her coarse demeanour towards me.

I anticipate prompt remedial action.

Yours sincerely,

Sam Adams

[by - Sameed Qureshi ]

Sample Answer 2:

Dear Sir/Madam,

I am writing to express my dissatisfaction over a recent purchase from your shop.

I bought a blender from the Morphy Richards express range from your shop 5 days back. I came
home and installed the blender the next morning by following the instructions provided in the
manual. To my surprise, the blender did not switch on. I tried switching it on a couple of times
before I finally phoned your shop.

Judy, who answered the phone, confirmed that the installation steps were correct and
suggested that it may be a manufacturing defect. She assured me that the equipment would be
replaced and that someone from the shop would arrive to collect the blender.

It has been 4 days since then and I am yet to be contacted by someone from your shop. I
request you to look into the matter and suggest a solution. I am ready to drive down to the
shop to hand over the blender, in case, a pickup cannot be arranged.
Looking forward to a speedy resolution.

Yours faithfully,

Mr. Walker

You are a student at an English language school in Brighton and are living in private
accommodation with other flatmates. You have not had hot water or heating for some time.
The landlord's workmen have tried to fix the problem but without success.
Sample Answer 1:

Dear Mr Smith,

How are you? I am writing this letter in connection with a pesky problem surfaced a few days
ago in our house on Randal Street, Brighton. The heating system of the home has been non-
functional for more than 5 days now.

For your information, as per the agreement, we reported the issue to your workmen first.
However, they have failed to fix the problem and have exacerbated the situation by drilling
some holes in the bathroom wall, channels for cold air to freeze us in this intense winter.

Due to the non-functional heating system, we are unable to control water temperature, and we
are compelled to heat water using kitchen gas burners for our daily domestic use. Similarly, we
can't control even room temperature and we are living with thick winter clothes donned on our
body round the clock. This is highly unpleasant and obnoxious to all of us. As a repercussion,
two of the flatmates are currently suffering from high fever and we have arranged their
temporary accommodation at a friend's house to recuperate.

In order to fix the issue, all in all, I suggest engaging a better maintenance service agency with
more skilled professionals than your workmen. I find many such agencies in our daily
newspaper classified.

Finally, considering the severity of the trouble, I expect your immediate action and resolution.
Also, as per our rental agreement, non-resolution of issues related to facilities within 10 days of
the report are subjected to stop the payment of rent until issues get resolved.

Hence, please consider this letter as a notice to start the agreed notice period.

Yours sincerely

RR
Sample Answer 2:

Dear Mr Patrick,

I am Mala, one of the tenants living your flat, located in number 2 flat in Park Road. I am writing
this letter with an intention of informing about a problem and to find a solution for that. I and
my flatmates faced a severe problem for last three months.

That is in Brighton we have to face cold climate in this season. But we are unable to use hot
water in the flat. There was a workman who visited our flat on last Friday. He tried to fix the
heater, it was working on that day, but following day, that heater did not work again. We feel it
is an everyday problem for us. We are unable to attend classes in the morning due to this
problem.

We hope you could understand our problem and take an action to this problem. I suggest fixing
an auto heater to the bathroom and replacing the current one. Since it is too old, it is not
possible to repair again and again. If we do not get a proper solution for this problem within
two days, all of our friends may vacate your flat. At that time, you may need to repay all the key
money which we paid you while renting the flat. Kindly attend to this problem as soon as
possible and oblige us.

Thank you

Sincerely,

Mala

You have bought a new camera but when you got it home you found it had some problems. You
returned the camera and spoke to the company representative a week ago but the camera has
still not been repaired.
Model Answer:

Dear Sir,

I am Ginna Maria, a resident of London, recently bought a Samsung digital camera from your
showroom. I am writing to complain that I am yet to get my camera repaired or replaced.

I have bought Samsung NX210 20.3MP camera from 125 Oxford St, Soho showroom on 10th
December. Unfortunately, it malfunctioned just after I took it home and tried to learn the
functionality. Next day I visited your showroom and talked to Cynthia, one of your
representative who assured me that the camera would be replaced within 24 hours. She
advised me to call her before visiting your showroom. When I called her next day, she told me
that it would take two days more and would be repaired instead of being replaced. When I
demanded the reason, she ignored me.

It's been almost eight days since I purchased the camera from your store and I am yet to use it.
The faulty product should be your responsibility, not consumers like us. One of my relatives has
advised me to talk to the Consumer Right Authority and file a complaint against your company
but I will wait till 24th (the day before the Christmas).

I still believe your brand reputation and care for the consumers. I would like you to take
immediate action against the misconduct I experienced.

Sincerely,

Ginna Maria

A friend has agreed to look after your house and pet while you are on holiday. Write a letter to
your friend.
Model Answer 1:

Dear Sam,

I felt so relieved when you stepped up to take care of my place and my dog when I plan to go
on vacations. I cannot thank you enough. To be honest, I was really hoping that you would
respond to this request of mine when I posted it on Facebook.

Taking care of new stuff can be overwhelming, I understand that. If you need to ask anything
while I am gone, just shoot a message either on WhatsApp or on Messenger app. I was told by
the resort in which I shall be staying, uninterrupted internet access is available there. My GSM
number, however, will remain switched off. If not, I will keep on receiving calls from work which
will ultimately defeat the purpose of this getaway.

As for Tommy, the dog, he doesn't really need much care. Just ensure that he gets 3 meals a
day at 6-8 hour interval. Also, let him be outside in the evening whenever possible so that he
can play with the ball. Also, don't forget to bathe him preferably every alternate day so that he
doesn't start stinking.

I know that you will not be inhabiting my house full time so there aren't much chores that you
need to do. Some small things like emptying the trash can, cleaning the parking area and
watering the plants need to be done regularly.
Once again, I really appreciate the help you are extending to me and hope to return this favour
back to you in times to come.

Best regards,

Rouhullah

Sample Answer 1:

Dear XYZ,

Hope you are doing great. As per our earlier discussion, I am writing to refresh your mind that
you will be looking after my house and pet during my vacation starting from coming weekend.

While you already know my email address (which is abc@yahoo.com), you can contact me
there. I will be checking my emails regularly. In case of an emergency, feel free to dial me on my
mobile number (as always it is +66- 12345670). I have already prepared the necessary foods for
my cat. You will find it inside the fridge and the feeding scheduled has been kept on the back of
kitchen door. In the storeroom, there is a small bed designed for the cat. She usually sleeps
around 9:00 pm, so you have to place it in the living room at that time. You are always welcome
to use the fridge, foods, TV and other facilities I have at my home.

Moreover, I would appreciate if you do me another favour. Please switch on the garage lights
after the sunset and turn it off in the morning. Also, pick up the newspaper from the lawn.

Thank You.

Yours sincerely,

[ by - Mansoor Afzal]

Sample Answer 2:

Dear Scarlet,

First, I would like to thank you for agreeing to look after my house and my dog Chi Chi. On
my entire holiday, I will be staying with my sister in our ancestral house in Vigan. Feel free to
give me a ring on my mobile number if you need anything or for some urgent matters. I wrote
my address in Vigan and my mobile numbers in the sticky note posted on my fridge.
 My dog, Chi Chi, needs to be fed twice daily morning and evening. His dog food is inside the
drawer beside my coffee maker. You just mix a cup of dog food and a cup of milk, his bowl is
located under the dining table. Apparently an hour after eating you need to bring him out on a
leash, for a walk for him to defecate. During bedtime, kindly lock him up in his cage in the front
yard and make sure that he has a bowl of fresh water. Don't bother to wash him up I will be the
one to it once I return.

Moreover, regards the house kindly water the pants that are located in the kitchen and
living room at least twice a day. Kindly unplugged all the appliances and turn off my water
source. Lastly, for security purpose kindly make sure that the doors and windows were properly
locked and please turn on the lights outside at night.

Thank you so much! I'm looking forward to seeing you when I come back. I'll make sure to
pick up some souvenirs for you.

Yours,

You are going to visit New Zealand for an 'English and Homestay' program. You have just
received details of your homestay host family.
Sample Answer 1:

Dear Sir,

My name is Jones Nathan and I am glad to be informed that you will be my homestay host
family during my visit to New Zealand. I received a notification email from the college faculty
mentioning the same an hour ago.

I am French by nationality, currently pursuing my graduation in London University, Britain. I am

the only child to my parents who are settled in France. I have enrolled in the "English and
Homestay program" conducted at our off-campus centre at New Zealand.

I would be glad to know more details from your side, apart from the Homestay facilities and
amenities provided. My main concern would be about the transportation system and its
availability during my outdoor engagements, which is expected to be from 10.00 to 16.00 hours
of the day. Another thing is about information about neighbourhood libraries if any? In addition
to this, I am curious to know about any French national whom you are in acquaintance with?

My expected arrival date is on 19th of this month and the flight is scheduled at 6.00 hours at
Munich airport. It would be of great help if you could fetch me from there as I am totally new to
the place and language.
I am really looking forward to spending some quality time with you and family. It would be
much appreciated if you could revert to my queries at the earliest.

In anticipation for a prompt reply.

Sincerely yours

Jones.

[ Written by - Vineeth V. ]

Sample Answer 2:

Dear Mr. Nithan,

Hope you are doing well!

I am (...your full name…), a 22-year-old student from India. I had applied for an English program
at the University of Wellington and I have received a letter from the university, apprising me
that you will be my host family.

I am from Delhi, India and have completed my engineering. I have taken up this course as it will
help me in future to get good jobs.

I was wondering if you could give me some information about the weather in Wellington, as I
have not been there before; should I bring lots of winter wears? Could you also let me know the
distance from your home to university and what will be the best way for commutation? I am
also interested in learning musical instruments; are there any good music institute nearby?

I will be arriving in Wellington on the morning of 10th of Dec. Though my course starts on 12th
Dec; I wanted to reach a day or two prior to course commencement, as I wanted to get
familiarise with the city and surroundings. Can you also let me know, the best way to reach
your home from the airport?

Looking forward to meeting you soon.

Best Wishes,

Preeti

You are going on a short training course at a college in Greenmount, Northern Ireland. You
need somewhere to live while you are there.
Model Answer 1:
Dear Sir,

I am Alex Jones, an aspirant of the forthcoming training course on "Time Management", at your
college. I am writing to inquire about the accommodation facilities available for the course
seekers.

I am currently employed in the city of Boston, as a Chartered Accountant in a reputed firm. This
discourse on time management (as detailed in your college website), and as I reckon, would
serve the best in purpose for me. My only concern is about the accommodation amenities
arranged from your end. The very intention of this letter is that I would like to take the privilege
of describing my priorities on accommodation arranged.

First of all, it would be highly appreciated if I am rendered with a single home or flat, as I have
had enough problems, prior to sharing my personal space. Secondly, I would like to dwell in a
calm and quiet environment, as the tranquillity of the workplace is of at most importance for
me. Lastly, I would be glad to stay close to the course venue, so as to ensure optimum
management of time.

Last but not least, I plan to arrive on 19th of this month at your venue via road. I would be
more than happy, to get myself comfortable with the new amenities, a day before the course
actually commence. I really look forward to spending some quality time at your place.

In anticipation

Jones

[ written by Vineeth V.]

Sample Answer 2:

Dear Sir/Madam,

I am Namrata, an MBA final year student of your college, and my roll number is T2421. I am
writing this letter for accommodation help. My summer training has been confirmed in
Greenmount, Northern Ireland, and I am looking for an accommodation as I do not know
anyone there. That place is completely new for me, so I am seeking your help.

I am searching for an accommodation of a room with shared two beds, with small kitchen area
and attached bathroom. It would be fine if someone is interested in sharing the room but
preferably she has to be female and is either working or maybe an intern. I would prefer
someone around 20 years old.
My training is going to start on 1st day of January next year and I shall reach there on 30th
November of this year. I need confirmation of my stay before the training starts. Therefore
please help me arranging my stay in Greenmount as soon as possible. Looking forward to
hearing from you soon.

Sincerely Yours

Namrata

You live in a room in college which you share with another student. However, there are many
problems with this arrangement and you find it very difficult to study/work.
Sample Answer:

Dear Sir /Madam,

My name is Namrata, and I live in the room No –L202, which is two-bed-shared room in your
college hostel. I am writing this letter to let you know my concerns about the room, where I am
facing some unavoidable and unmanageable problems and those are impacting my study badly.

First of all the room is very small to accommodate two beds in that let leave the other
necessary furniture. We hardly get space to walk or move in this room and because of that, we
got hurt many times by the sharp corner of the iron beds. There is no proper ventilation facility
in this room and we scarcely get the sunlight and fresh air. We are bound to use the light 24
hours a day and this is not good for our physical and mental health. It’s quite suffocating and
because of this, I am not able to concentrate in my study. I go to one of my friends’ room
whenever I have to study. Moreover, the attached bathroom lock has been broken and this is
really embarrassing. We have complained about this issue to the carpenter twice but could not
get any response till date. My final exams are going to start from the early next month.

Therefore, I humbly request you to allow me any other room where at least proper ventilation
facility is present. This would be very helpful for me to concentrate on my study and pass my
exams with a good score.

Looking forward to your positive response.

Sincerely Yours,

Namrata

You live in an area where the local council has made some changes to regulations. You believe
these changes are not good for residents.
Sample Answer:

Dear Sir,

I am Patrick Moon, a resident of Cabourne, Lincolnshire and writing to express my opposing

views on the recent changes that the council have made effective recently.

I would like to point out that, many other residents, with whom I have talked to in the past
weeks, also feel the same. I am a law abiding resident and always honoured the regulation but
the recent decision to demolish the Central Lincolnshire Park to build a hospital is not pleasant
to residents like us. We also feel strongly that the decision to increase the holding tax from 15
to 20 percent is a bad move.

The 'Central Lincolnshire Park' is a place where local residents can freely walk, meet others,
enjoy the nature and play with children. Building a modern hospital is a good initiative but
demolishing the park is not. We have some open space in the southern part where the hospital
could be established. Moreover, people in our area are already paying a 15% holding tax, which
is 2-3% more than the national average, and making it 20% would only bring dissatisfaction to
the local citizens.

I would really appreciate if you re-examine the changes you have decided and put people's
interests above all.

Sincerely,

Patrick Moon

You are looking for a full-time job and recently you saw a job opening in an advertisement.
Sample Answer:

Dear Sir/ Madam,

My Name is Namrata, and I am writing this letter regarding the job opportunity. I saw your job
opening post in one of the newspapers and I am very much interested in that. I have almost 5
years’ experience in the technology. In 5 years I have worked in 2 companies and got many
work appreciation with a certificate and salary hikes. I am trained in Java and have
implemented 2 projects independently all in latest version and frameworks of Java. Also, I have
in-depth knowledge of Oracle Database system which can help to handle database related work
and debug if something is not working in backed. The reason to apply for this job is I am looking
forward to work with such a renowned company and moreover It best suits with my past job
experience and my interest in the type of job.
I have attached my curriculum vitae with this letter for your reference. Looking forward to
hearing from you.

Your's Sincerely,

Namrata

You bought a music concert ticket. However, you are unable to go. So you offer the ticket to
your friend.
Model Answer:

Dear Eric,

Hope you are doing great. It's been only two weeks since I last saw you and it already feels like
a year!

On January 7th, Guns N' Roses is coming to Oakland to rock the city. The full team would be on
the stage and it would be a 3 hours blast at the Oakland Coliseum just after the evening. I did
not want to miss my favourite band perform live and purchased two tickets online last week. I
had a plan to enjoy the performance with David but I had to cancel it due to a sudden family
tour to Canada to meet my grandparents on their 50th wedding anniversary.

I know how much you revere Guns N' Roses and that's why I would like you to enjoy the concert
with David. I did not want to disappoint my parents and dishearten my grandmother, who is
eagerly expecting me on their marriage anniversary.

I will give the tickets to David and you can meet him prior to the concert. Do not forget to
record the performance and share your experience with me when I get back and meet you.

Take care and have fun.

Yours,

Robert.

You recently ordered a small item online but when it arrived it was damaged.
Model Answer:

To the Manager,

Sales Division, BrandSell Inc.

I am James Smith, a resident of Aurora, Illinois, have recently ordered a smartphone - Samsung
Galaxy Note Edge, from your online shop. Unfortunately, when I unwrapped the phone, I found
that the screen was broken and the stylus was missing. I am writing to notify you the problem
and to replace my product with a fresh one.

I placed the order on 15th November 2017 from my home and my invoice number is SAI-
25478ASNE. I used my VISA credit card to pay for the order. I was looking forward to receiving
the phone and start using it but when the phone finally arrived two days later, it was not in the
condition it should have been. The main screen was smashed, and I could not find the stylus in
the box. This is quite unexpected and as a regular customer, I am disappointed at your service.

Please inform me how can I replace the phone, as the warranty covers it, and get a fresh one as
early as possible? Should I visit one of your retail shops?

Thanks in advance for your cooperation and I would like you to take necessary measure so that
it does not repeat in the future.

Sincerely,

James Smith

You and your family are planning to spend a weekend at a seaside hotel.
Model Answer 1:

Dear Sir,

I am writing you to make necessary arrangement for our stay at your hotel from 22nd
November to 30th November.

I would like to tell you that I will be accompanied by my parents, and want a double size
bedroom with attached bathroom for them to add more privacy and convenience. Room with
the sea view would definitely add please to our living.

I am also interested to know about recreational activities nearby hotel and vicinity. Despite my
parent’s age, they are very lively and would love to go theatre and amusement park, if
available. I would also like to know about a market, where we can buy traditional items of
native culture.

Please let me know the cost that will incur on our trip at your earliest. I am giving you my email
address which is fahad.sultan@live.com, I am expecting a comprehensive reply from your side
about the details of activities and other information I requested.
I look forward to hearing from you soon.

Yours faithfully,

Fahad.

[ Written by - Fahad Sultan ]

Sample Answer 2:

Dear Sir,

I am writing this letter to inform you that we are planning to spend a weekend in your hotel and
I would like to request you to make some necessary arrangements for us.

We will be arriving on Thursday, 22nd March around 3: 00 pm. We will spend the weekend and
will check-out from the hotel on Saturday afternoon. It is requested to arrange two rooms as
per the mentioned dates. Please make sure that both the rooms should be adjacent and must
have a door in between, so we can trespass the rooms. One of the two rooms must have a
balcony. One view of both the rooms should be of the seaside. Kindly let me know the cost of
spending the weekend in your hotel. Also, advise if you have any weekend package for the
families.

We will be visiting the place for the first time, so I would appreciate if you could share the
places which are worth visiting.

Thank You.

Yours faithfully,

2 weeks ago you bought a radio from a local branch of a well-known chain shop. It did not work
properly. The shop took it back and said they would repair it. You have waited a week and still,
it is not ready.
Sample Answer:

Dear Sir/ Madam,

I am writing this letter to inform you that I had given the radio for repair and it is still not ready
even after one week.

I had bought the radio from your shop as it is one of the best available shops. But, it was an
utter disappointment when the brand new radio was not working as it should be. I talked to
your representatives in the shop and they agreed to repair it within a couple of days. Now, it
has been a week and radio is not yet ready. Whenever I call on shop phone number, one of
your salesmen always promises to deliver the radio within one day. But it was never delivered
and all I got is apology and regret.

Please repair the radio by day end today as it is already much delayed. If it is not possible,
kindly provide me with a new radio of same branch and model.

Thank You.

Yours faithfully,

You are organising a local committee meeting. You would like a local MP to attend the meeting
to contribute to a discussion about green areas in the community.
Model Answer:

Dear Mrs Shelton,

I am Laura Matthew, an organising member of the non-profit organisation 'Our Green Planet', is
writing on behalf of our foundation and community members to invite the honourable MP, Alex
Cooper, to attend a conference about green areas on 21st February 2018 at Grand Replicon
Hall.

We are proud to have a delegate who represents us in the parliament and an advocate of the
green movement. As a founding member of the 'Our Green Planet', I deem him the best person
to have a discussion with the local citizens in this regards. 'Our Green Planet' has started its
journey in 2001 and working to increase awareness about the green movement. Our
organization has been highlighted in numerous national and international events and
publications.

21st February 2018 is our 18th anniversary of this wonderful journey and we would like to
make it special by focusing our goal, spreading awareness among people how individual steps
can make our planet a better place for our coming generations.

We would be highly motivated if the honourable MP can spare some of his precious time and
attend the meeting to discuss his views on that. We are expecting him to stay for an hour.

It would be so kind of you if you could inform Mr Alex Cooper, our respected MP, about the
invitation and explain to him how important it is for us to have him.

Thanks in advance.

Kind Regards,

Laura Matthew
You have seen an advertisement for a weekend work in a hotel in the town where you are
staying. You have worked in a hotel before and think that the job would be suitable for you. You
must apply in writing.
Sample Answer:

Dear Sir/ Madam,

I am writing to apply for the position advertised by you in the daily Sunday times on 5th Dec
2014. I am Preeti Ghuraiya, 22years old student, studying general management at Garden City
College, Bangalore.

I am originally from Delhi and can fluently speak English and Hindi. This job opportunity looks
very interesting and something in-line with my prior work experience.

I have 1 year of part-time experience as receptionist and front desk operator with Hotel Holiday
Inn in Delhi from June 2012 till July 2013. I was responsible for interacting with clients, handling
client check-in and checkout. I also have some experience as a waitress. I feel this experience
would help me in this job as well and I will be able to learn things fast.

The job description in the newspaper does not give details of the duties to be performed.
Would you be able to let me know, what duties will I be required to do and if you require any
specific skills? I will be available immediately to start and can work in evening 7.00 PM to 10.00
PM every day and during the weekends.

Please let me know if you need further information. I will be able to provide references of my
experience.

Looking forward to your response.

Yours sincerely,

Preeti

You have a full-time job and are also doing a part-time evening course. You now find that you
cannot continue the course.
Sample Answer:

Dear Sir/Madam

My name is Namrata, a student of Microsoft Office training batch T20 in your institute. I am
writing this letter to let you know that I would not be able to attend classes from 20th June
onwards. I am working with Optus and my timing is 9 AM to 5 PM.
To meet deadlines and to complete my work, I need to stay back and do extra hours. I reach
home at 7 PM every day and feel so tired. I do not get time to practice the lesson taught in the
institute. Also, I am going my native (Canberra) middle of the next month, and before my
vacation starts I have to finish my office work.

Therefore I humbly request you to allow me to attend next available batch. This would be very
helpful for me to manage office work and continue my training.

I look forward to hearing from you soon.

Sincerely Yours

Namrata

You have been invited to attend an interview for a place studying a course in a college.
Unfortunately, because of a previous appointment, you cannot come at the time they wish.
Sample Answer 1:

Dear Sir,

My name is Namrata. I have applied to get admission in Master of Science stream in your
university. I am writing this letter to let you know that I would not be able to attend today's
interview because of urgent meeting in my office. I work with Optus in software development
telecom domain. My meeting will start at 12 PM and end till 2 PM, whereas interview timing is
1 PM.

This interview is very important for me, as I am willing to take admission this year only to
pursue my MS. I have worked hard to get an interview call from such a renowned university.

Therefore, I request you to kindly reschedule my interview to some other day or post 2 PM
same day. For this, I shall always be thankful to you. Also, let me know if any test I need to
attend as the part of the interview process and how long the interview will continue.

Looking forward to hearing from you.

Sincerely yours,

Namrata

[ by - Namrata ]

Sample Answer 2:

Dear Sir,
Hope you are doing great. I have received your invitation for the interview. I wish I could attend
the interview. But, unfortunately, I cannot come at the specified time because of another
commitment at the same time.

A seminar is being held on the same day and my company has designated me to attend the
seminar. It will start in the morning at 8.00 am and will continue until 4.00 pm in the afternoon.
Please accept my apology for not attending the interview. However, I can come in the evening
on the same day as I will be free at 4.00 pm or some other day whichever is convenient to you.
Meanwhile, I would appreciate you could tell the duration of the interview. Also, will it be an
oral interview only or I have to prepare for the test as well?

Once again my sincere apology for not attending the interview at the scheduled time.

I look forward to hearing from you soon.

Yours faithfully.

Mansoor

You eat at your college cafeteria everyday lunchtime. However, you think it needs some
improvements.
Sample Answer:

Dear Margaret,

I have decided to write this letter to inform you with a few personal ideas I have about our
college cafeteria.

It is personally felt that our college cafeteria offers exceptionally good food, which always
tastes incredibly amazing. I appreciate the hard work of all the chefs and their attempt to feed
the students who can sometimes be picky.

However, not only myself, but it seems that many of the students do not feel pleased about
how expensive most of the foods are. All restaurants charge at least $15 for each lunch menu
and this is considered a very high price compared to the restaurants outside the college.

It appears that students will soon make an inevitable choice to eat outside the campus due to
their poor financial situation. As an individual who would love to continue eating fantastic food
at our central eatery, I would like to suggest you publish an article about this issue. I hope this
will help the college restaurant owners become aware of how we think of their food price.

If you have any further questions about this, please let me know.
Yours faithfully,

Write a letter to railway authorities for the revised timetable, and the train you take to work no
longer stops at your station.
Sample Answer:

Dear Sir/ Madam,

My name is Ravibabu and I am currently residing at Seven Hills. I use trains to commute to my
work and the recently changed train timetable causes problems to get to my work on time.

I used to get the train at 7:40 am from Seven Hills and usually reached at my destination around
8:50 am and it was about five minutes walk from the station to my workplace. It was more
convenient to reach my office on time.

The 7:40 AM train no longer stops at my station and I am forced to take either 7:15 AM or 7:58
AM train. If I am taking the train at 7:58 AM and arrive at my workplace by only 9:05 which is
late for my office. The 7:15 AM train is too early to get in. I also checked with fellow passengers
who are also struggling to get to the work on time.

I request you revisit revised train timings and reinstate 7:40 AM train to stop at our station,
which will enable me or fellow passengers to travel to work on time.

I am looking forward to hearing a positive reply.

Yours Sincerely,

Ravi.

You have just moved into a new home and are planning to hold a party. You are worried that
noise may disturb your neighbour.
Sample Answer 1:

Dear Mr. Simpson,

I am your next door neighbour. As you may have already noticed, we have recently settled in
this flat. Therefore, I have not the opportunity to be acquainted with you yet. In fact, we are a
family of three: me, my wife and our 8 years old child.

The following Sunday is going to be my son’s birthday; hence, my spouse and I have decided to
celebrate with family and friends on that special night in our apartment. The party will
commence on 7:00 pm and terminate around midnight. It will consist of some music and
dancing indoors in which a small music band will also be attending; however, dinner will be
served about 10:00 o’clock in the garden. Although the participants are comparatively limited,
we are afraid to bother you by late night noises.

On the other hand, I had initially intended to invite you and your family to our ceremony by
phone, but I hesitated whether it could be a good idea or not. After consulting with my wife,
she suggested it would be more appropriate if I write a letter to do so.

We will be deeply pleased in case you kindly accept my invitation to our beloved one’s
celebration. In this way, not only find we the chance to become familiar with you, but the
gathering might also perturb you less.

Best Regards,

Ali Kazemian

You have recently changed your job and started working for a new company.
Sample Answer 1:

Dear Kathy,

Hope you are doing well. It has been a long time that we have not written a letter to each
other. I am writing this letter to let you know that I have recently changed my job.

Though I was satisfied professionally with my previous company, it was hard for me to balance
the professional and personal life. Long working hours were not allowing me to get some time
for myself. Moreover, I was looking for an opportunity which allows me to grow in people
management area along with technical skills. The new company offers both. I am responsible
for the project deliverables as well as the need to lead a team of five people. I am truly excited
about this new role.

I also wanted to inform you that I finally bought a car. It is a second-hand car, however; it is in a
very good condition. I enjoy a daily drive to work.

I look forward to knowing the update at your end.

Yours faithfully,

Naaz

[ by - Naaz ]

Sample Answer 2:

Dear Jane,
Hi there. Hope you're doing well. It's been so long since I've heard from you. I was just thinking
of you the other day when I saw my neighbourhood's garden of tulips. I am delighted to tell you
that I recently moved here in Ottawa three months ago.

As you know, it is one of my biggest dreams to finally settle to this place with my family. I got a
wonderful job offer from one of the prestigious hospital here in Ottawa, so here I am. This place
is absolutely amazing and the people are very much friendly, kind and accommodating. Aside
from that, Ottawa is celebrating Tulip Festival annually in the month of May, during springtime.
I know you are fond and eager to see a garden of tulips. There are so many varieties of tulips in
this place. I bet you would definitely like it here.

So far, I’m enjoying life here and all the new experiences. I hope you could visit us one of these
days. How are things back home in the Philippines? What's new with you? I look forward to
hearing from you soon.

Best Wishes,

Eva

You have stayed at a friend’s house last weekend and forgot your watch there. Write a letter to
him/her and say
Sample Answer:

Dear Harish,

I hope this letter finds you in good health. I would like to take this opportunity to express my
gratitude for my stay at your home in Adelaide last weekend, while you were away on the
business trip. I had a pleasant time over there.

I find Adelaide is very interesting for shopping. I bought a brand new Rolex wrist watch for my
wife, from Rundle street shopping centre. I was actually tempted by the fascinating brown
colour strap and square shaped dial. The dial has roman numbers too. I am very excited about it

Unfortunately, I couldn’t find it in my luggage when I am back to Sydney. I remember that I

have kept it in your living room cupboard safe box. I want to gift it to my wife on her birthday
next week and surprise her.

Actually, one of my colleagues is travelling to Sydney from your place this weekend. I can
request him to collect it from you. He lives just a couple of miles away from your apartment. I
will pass your address and contact number to him. I think you can hand it over to him without
any trouble. His name is “Brad Ryan”, around 40 years old. Please check his identity card before
you hand over the stuff.
I hope to see you soon in Sydney.

Yours’ Lovingly,

Ramesh NV.

You and your family are living in a rented accommodation in an English speaking country. You
are not satisfied with the condition of some of the furniture.
Sample Answer 1:

Dear Ms Linda,

I am Ramesh, tenant of one of your properties in William Street, Norwood. My flat number is
17. I am writing this to bring my dissatisfaction on some of the household stuff that you have
provided as part of our rental agreement.

In the living room, the sofa is in pathetic condition. The colour of the cushion cloths is totally
faded out and they are stinking too. The coffee table is disjointed. Some of the buttons of the
remote controller for the television are not functioning. In the kitchen, the refrigerator is not
maintaining temperature accurately and I found it futile. Grocery cupboard door locks are
missing. Overall, some of the furniture you have provided is in faulty condition.

I request you to look into this matter seriously. I recommend you to arrange for repair and
maintenance of the living room furniture and replace the fridge. New keys for the cupboard can
be prepared by a locksmith. I expect your action on this as soon as possible, as these problems
affecting my daily routine.

Yours’ Sincerely,

Ramesh.

[ Written by Ramesh ]

Sample Answer 2:

Dear Ms Saradha,

I am your new tenant of the flat number 106, Priya. Hope you are doing great. I am writing in
connection with the bad condition of the furniture in my apartment.

As you already know, the legs of the dining table are unequal in length. So this is causing lots of
problems for me. Miserably, my mom could not place all the prepared dishes on the table since
there is always a probability of the recipes being spilt. While I signed the contract of my
accommodation, you assured me that it would be replaced soon. In spite of staying here for
more than two months, it has not been remedied. Imagine how awful it would be, because of
this reason, we are not enjoying our lunch and dinner!

It would be highly appreciated if you could kindly find a replacement for this furniture soon and
make our stay comfortable.

Looking forward to hearing your swift solution.

Yours sincerely,

Priya

You want to sell your television. You think a friend of yours might like to buy it from you.
Sample Answer 1:

Dear Rob,

Hope you are doing well. I would like to share an exciting news with you that I got a job offer in
New York and I am planning to leave next month. I am also writing this to let you know that I
am not shipping my furniture to my destination; instead, I want to sell them off. This is because
the freight charges are more than the value of the assets.

Actually, I want to emphasise a specific product which is ultra slim LED television, which you
may be interested in. I bought it 6 months ago and it is under company’s warranty for 6 more
months. The brand of the TV is SAMSUNG. It is 32 inches wide. It is a smart TV, with this feature
you can access the internet on the TV itself. The exceptional feature of this TV is 3-Dimensional
view (3D). I have a pair of 3D glasses as well.

I believe this sounded very interesting to you, however, I advise you to have a clear
demonstration of the functional and operational procedures. I am happy to invite you for this
on the next weekend, specifically on Saturday, 28th of March. We can also negotiate on the
price at the same time.

Kindly reply me with your thoughts on buying this television. Hope to hear from you soon.

Yours’ Lovingly,

Ramesh.

[ Written by Ramesh ]

Sample Answer 2:

Dear Alfred,
I hope this letter finds you in good spirits. I am writing regarding a television set that I want to
offer you to purchase.

I am jubilant to tell you that I have been accepted into the University of Berkshire for the
Master’s in Business program, and will be leaving for the UK next month. Since I will be living in
the UK for the next 3 years, I am hoping to sell all my belongings that I will not be able to take
with me. My one such possession is a TV set. It is a 40 inch ‘Samsung Smart TV’ with built-in
Android operating system, and it is equipped with Wi-Fi and many other rich features such as
3D view and the surround sound. I am willing to sell it to you at a cheap price as a token of my
gratitude for your loyal friendship.

As I will be departing from Lahore on 10th July, I hope you can drop by on 8th July and see the
TV to figure out whether you want to buy it or not.

Hoping to see you soon,

Yours,

Sam

Your local newspaper wants to reward people who have contributed a lot to the community.
Sample Answer 1:

Dear Sir / Madam,

I am Mrs Renu from Kandy Women Development Organization. I went through your
advertisement dated on 2nd March 2016 and writing this letter with the intention to inform
about a person deserves for the reward mentioned in the advertisement.

My organisation’ director, Mrs Hemamali, is the person I would like to suggest for this reward.
She has been working for the widow women in the society more than last 30 years. She is a
capable, experienced and talented woman suitable to receive this reward.

A woman knows another woman’s difficulties than a man. She utilises her time for other needy
women. Not only as an organisation’s director but also personally she has supported many
widows and needy women, living in remote areas. By her talent of need identification and
support them according to their requirements, she became a volunteer leader in the society.
She never differentiates people based on their race, religion, disability and colour. That is, she
treats all equally and she is an exemplary personality to many.
I would like to suggest a reward for this excellent lady; a trophy printed her name and her
service for the community. This should be an award for her lifetime achievement. Not only me
but also many women who obtained supports through her would be happy if she receives this
reward. We would be highly thankful if you could nominate Mrs Hemamali also in your list.

Thank you

Sincerely,

M. M. Renu

You were hurt in a minor accident inside a supermarket and you wish to complain to the
supermarket.
Sample Letter Answer 1:

Dear Sir,

I am writing this complaint letter about an accident that happened to me during buying some
fresh vegetables from your supermarket.

My name is Shahin, and I am working in a multinational company as an engineer. I live on the

opposite side of your supermarket. However, as a regular customer, every weekend it is
necessary for me to go to the supermarket for buying some foods, fruits and other necessary
items.

Yesterday it was weekend and as usual, I went to the market to buy some fresh vegetables.
Suddenly, at the north corner side of the fruit market, a woman collided with me with her
shopping bucket at the night time. As you know, at this corner side no one can see each other
while walking especially at the night. So, this unavoidable accident occurred as the lack of
attention of your management. In addition, there was no electric bulb and the road was
slippery. Though this was a minor accident, it could have been worse!

This supermarket is very important for the people because every day thousands of people come
here for shopping. You are the manager of this supermarket, and therefore, it is your
responsibility to maintain this place to avoid such accident. Just change the electric bulb and
repair the road to avoid the unexpected accidents. I hope you will give your immediate
attention to this matter.

Yours faithfully,

Shahin

[ Written by - Shahin Shah ]

Sample Letter Answer 2:

Dear Sir or madam,

This is “Shadia”, one of the regular customers of your renowned supermarket “Meena Bazar”.
Today I am writing to you regarding a minor accident that I had to face while visiting your
supermarket last time.

It is a matter of great regret that during my last visit to your Banani branch, I found the frozen
food area completely wet and slippery. I guess it might have happened due to the inactive
freezing system or any kind of technical issue. Also, the un-dynamic activity of housekeeping
team was similarly responsible for it. Unfortunately, I slipped my footstep while passing that
area since I did not have any idea in this regard. Although I had managed my balance it could
have been a serious issue. I noticed many elderly people shop from your supermarket and it is
quite unacceptable to have such an area that can possibly cause harm to people.

I believe, Meena Bazar authority is having the best management individuals like you and you
would take proper action after getting it notified. Therefore, in the consideration of its
goodwill, you should be more attentive regarding all kind of safety issues like this.

I recommend you, to maintenance all the electronic devices more frequently with professional
bodies. Also, you should take necessary steps to hire highly skilled and proactive cleaning team
and make sure to properly train up the existing team.

I hope this matter deserves your sound attention.

Thank you in advance for your cooperation.

Yours sincerely,

“Shadia”

You are unhappy about a plan to make your local airport bigger and increase the number of
flights. You live near the airport.
Sample Answer 1:

Dear Sir,

I am writing this letter to your newspaper to protest about the development of our local airport
where I live.
My home is situated in Bogra city near the Bogra International Airport even more than two
hundred people, including children and older people, are living here. There is a beautiful park
in front of my home, where most people pass their leisure time playing, walking, and gossiping.

A huge noise is created especially at night when the airplane comes or departure in the airport.
If the number of flights is increased, the noise will also raise in the local area. This could result
in an immense embarrassment to the people in particular for the children because they need a
quiet environment for their study purpose.

Moreover, the airport authority wants to expand the area; so, our lovely park, which is essential
for every person of this locality, will be diminished. For these reasons, every person of our
locality is against this proposed development. If you agree with me, please publish editorials to
your newspaper to protest this unnecessary and detrimental development.

I am looking forward to hearing from you soon.

Yours faithfully,

Shohag

[ Written by - Shohag Khan ]

Sample Answer 2:

Dear Sir,

My name is Jones and I am a businessman. I am writing to express my protest about the new
expansion plan on the Miami International Airport. My home is situated in the Callos street
next to the airport. Optimum distance from the airport runway to my house would be less than
500 meters.

Since the inception of the airport, the residents of our street are constantly confronted with the
problems of noise and turbulence, created by the flights arriving at the airport. This is a
significant issue as major part of our population comprises school children. The nuisance from
neighbourhood does not allow the old people a peaceful night either. Moreover, the turbulence
caused by the flight at times results in cracks or even broken glass doors and house cabinets.

Now given the situation, I believe that Miami is not among the front line airports of the country
and that there is a restriction imposed by the government on the number of flights operated. I
would like to plea to the president an arrest on this plan because an expansion of airport will
aggravate the problems in the neighbourhood community. An increase in the number of flights
arriving will cause more turbulence and nuisance, which is explicit. Though I am not against any
development in our countries economy, it would be ideal if the government agency involved, in
the new mission could come up with an alternate approach to this issue, so that the immediate
neighbours to the airport are spared of more problems.

Last but not least, I would request your editorial section to publish a report on this moot issue
on your daily.

In anticipation of a favourable action.

Yours sincerely

Jones Nathan.

You are working for a company. You need to take some time off from work and want to ask
your manager about this.
Sample Answer 1:

Dear Mr Maclarins,

I am writing to ask for a week off from my work. As you know that I am still preparing for my
PhD in Surveying beside my work in the evening.

The main aim of taking one week off is to prepare and set for my final exams. Thus after
considering this issue and after organising the tasks that I am in charge of, I would like to inform
you that I rely on Jack for this responsibility. He will be covering my duties during my absence
from April 15 to April 22.

I would appreciate if you could be helpful and understanding. Since I am satisfied with my job
for your company, I look forward to accomplishing great improvements in my work for the
future of our company.

Moreover, as I believe on Jack’s abilities to accomplish the work effectively, I hope that you
don’t mind providing me with unpaid leave till I hand over my exams papers.

Thank you in advance for considering my situation.

Yours Sincerely,

Naji Lichaa

You were offered to join in a company but for some other reasons, you can’t join there. Write a
letter to the HR of the company. In your letter:
Model Answer 1:
Dear Sir,

This is in reference to the email transmission attaching the offer letter. Firstly I would like to
thank you for the opportunity given to me to join and serve in your esteemed organisation, but
due to the prevailing situations in my present organisation, I regret to inform you that I cannot
join your organisation.

I, in my present organisation, was given a chance to handle a task independently under my

leadership and I think that this is the right time to portray my capabilities to my present
employer, it not only paves over for my organisational development but also for my personal
development. In this juncture bidding adieu to my present employer is not a right decision, I
once gain express my heartfelt gratitude for the belief you had on me and for giving me the
offer, however, I would be in a position to join your organisation after the successful
completion of my present assignment.

Please do consider my humble request and I am extremely sorry for declining the job offer.

Thanking you.

( Written by - Prasadarao Talluri )

Model Answer 2:

Dear Sir,

I am writing in response to the offer made by your company ABZ Ltd. for a job of System
Analyst. Unfortunately, I am unable to accept the offer due to some reasons explained further
in this letter.

Before citing my reasons for not accepting your offer, I would first like to thank you for giving
me such an offer for the job. I am grateful to receive the offer from an esteemed company. The
offer is good but due to my personal commitment to my current employer, I am not able to
accept your offer. Kindly note that I joined my current job at ACD Company 2 months ago when
I was in urgent need of money. At that time, my current employer Mr 'X' has trusted in me and
offered me this job.

Thus, considering his faith in me during my tough time, it would be too early to change the job.
I hope you will understand my concerns for continuing my present job and allow me to remain
in your good books.

Looking forward to hearing from you soon.

Yours faithfully,

Ria

You want to sell some of your furniture. You think a friend of yours might like to buy it from
you.
Model Answer 1:

Dear Karim,

Hope you are doing great. I'm writing this letter to let you know that I want to sell some
furniture of my house. You know that I've recently transferred to the Rajshahi city from Bogra.
It's great news for me because it was my dream to live in Rajshahi city. However, there's one
problem that I've already selected a flat, where I wish to stay; but the problem is the dining
room that is too small than our previous home. Therefore, I want to sell my dining table, dining
set and other furniture related to the kitchen.

Last month, you came to my house when my younger daughter had her 2nd birthday. At that
time, you looked my dining table and other kitchen appliances and you praised it. Nevertheless,
it's a large table including six chairs, all are in good condition. I prefer to you because I would
like to sell this furniture to my friend rather than to an unknown person.

Can you come in my house at the next weekend in the afternoon, and again look at my dining
table? If you feel that it's perfect for you, you can buy this furniture. Don't need to worry about
the price.

No more today, speak to you soon.

Best wishes,

Rahim

Recently you went to a local restaurant with your family and you were very satisfied with their
food and service. Write a letter to the editor of a local newspaper to tell him/her about it.
Describe the meal you and your family members had and let the editor know why you think the
restaurant is worth visiting.
Model Answer 1:

Dear Sir/ Madam,

My name is Vishwa Vinutna. I am a regular reader of your daily newspaper “Times of India.” I
am writing this letter to inform you about an authentic restaurant called “Step and Eat” which I
had visited recently with my family and thought it to be a worth visiting place for others.
It is a multi-cuisine restaurant, located on Smith Street near the National Park in our town. I
went there with my family members last Sunday. As we are fond of Italian food my husband
ordered an Italian meal. The meal comprised of a delicious soup, a signature dish of the hotel
known as mixed vegetable spaghetti and at the end, we had a mouth savouring dessert called
marshmallows which were with a perfect creamy texture. It was one of the memorable dinners
I ever had with my family.

The restaurant is worth visiting for everyone in the town because it offers a wide range of
varieties in food to satisfy the human palate. Moreover, it maintains proper cleanliness and
hygiene. The staff members here are so polite, co-operative as well as of welcome natured
which gives a diligent feeling to the customers.

Hence I request you to write an article about the goodness of restaurant so that more people
could come to know and visit it. I look forward to hearing from you.

Yours faithfully,

Vishwa Vinutna.

You are organising a graduation party for your class and you want to book a restaurant.
Model Answer 1:

Dear Mr John,

I am writing this letter to you to book your restaurant for a graduation party we are going to
through. I, with my family, had visited your restaurant several times. My parents also
recommend me to organise the party in your restaurant.

Tasty foods, nice environment and customer care of your waiters were very impressive. So,
when I was confirmed for organising a party, your service came in my mind first and I decided
to book it. The party would be a graduation party and we will enjoy every bit of it and music
would be included as well. I am sure you have already arranged other graduation parties and
know pretty well about the nature of this sort of party including noise, gathering and need for
quick service.

We are almost 25 friends. The program will be held on 23rd March. Some friends also might use
drinks for them. Please inform me your menu schedule for Dinner as well as the projected cost
to serve the party at your restaurant. I also hope to get a discount as a regular customer.

I will be waiting for your response.

Thanking you,

Sudip Pant.

Model Answer 2:

Dear Sir,

My name is Alfred Jones and I am writing to reserve a place at your dining venture named Hotel
California in North Street, London. I am a student at the Loyola College and the booking
intention is to conduct our graduation party for this academic year.

The graduation party, as the name implies is meant for the mushrooming young minds passing
out of our college this year. As a senior postgraduate student and the organizer of the function,
I need to make sure the party goes well. As of now, we are flexible with the date as per the
availability of the hotel but would insist on dates from 22nd to 25th of this month. We plan an
overnight party starting from 20.00 hrs to 5.00 hrs next day.

Now, I reckon it is imperative to mention that our college is multicultural in nature and hence a
streamlining on the food menu would be impossible. As the convener, I would suggest you
include food items like pasta, roasted chicken, burgers and sandwiches which are globally well
accorded. Not to forget, please take note that there are a few vegetarians among us, so I would
also appeal for something special, from your end to their delight.

Lastly, we will be around fifty people all together and hope to enjoy a memorable event held
with high regards at your hotel.

In anticipation of a prompt reply to facilitate further,

Thanking you

Sincerely,

Alfred Jones

You have been doing some voluntary work to help your local community. However, now you
are unable to continue doing this work.
Model Answer 1:

Dear Sir,
I am Jane Smith, a cadet of your community-based rehabilitation team since 2002. I am writing
to inform you that, I will not be able to continue with your organisation anymore, as I am
leaving for my home country once and for all.

From the time I was enrolled, it has been a wonderful journey so far, for me. I was
predominantly working with the rehabilitation team, assisting the medical panel of experts. My
duties mainly comprised of the initial assessment of patients, who formed the indigent part of
our local community. The assessment mainly included monitoring the physical, social and
emotional wellness of patients.

As you may remember, I was pursuing my graduation here at Boston University. Now that my
study permit has expired, I am preparing to leave for my home country in a couple of weeks.
Henceforth, to continue with the team, would be cumbersome.

However, it would be my pleasure, to introduce one of my junior in college, who is willing to

take over my position in the team. Now, the whole charade of recruitment of a new employee,
the prerequisites and all, as intended I leave it upon you. His name is Mr Jackson and he will be
in contact with you soon.

Once again, I would take this opportunity to thank everyone, who stood beside me during my
tenure with our NGO.

Sincerely yours

Jane

You are going on holiday and you would like to hire a car. One of your parties is in a wheelchair.
Model Answer 1:

Sir / Madam,

I am planning to organise a trip for my family to Manali during the upcoming summer holidays
and for this, we want to hire a four-wheeler. I am writing this letter to inquire about the
availability of an 8 seater SUV within the time period of 5th to 10th May 2016.

Firstly, I would like to inform you that one of my grandparents is in a wheelchair and he is also
escorting us on the trip. Hence the vehicle should be spacious enough as the comfort of the
passengers is the foremost factor of consideration for us. Moreover, we have never been to
Manali and we are totally unaware of the road maps. A car with GPRS facilities will be highly
appreciated in this situation. And finally, I hope that there is no need to mention that we are
expecting an AC drive in this hot summer season.
Please confirm the availability of the vehicle comprising of aforementioned amenities or an
alternative with details, in the case of non-availability. I would be grateful if you can provide the
quote for the same. Also looking forward to hearing about any concession from your side on
the reservation of the car in advance with cash payment.

In anticipation to hearing from you soon.

Yours sincerely,

Amita.

Write a letter to your friend who lives in another town and invite him/her to a party you are
going to organise.
Model Answer 1:

Dear Neha,

How are you and what about the result of your M.B.A course? I am glad to tell you that I got
distinction in my M.Sc. course.

To celebrate this occasion, I have arranged a small party at my home on this coming Sunday. I
am writing this letter to invite you to the party. I have invited all our childhood friends hence it
would be a get-together party for all of us. It has been so long since we did not meet each
other. This party will definitely be a good reason to meet. Moreover, last year I have shifted to a
new apartment which is in Satellite area of the city. It is very easy to find my residence. First,
you should reach the Satellite area, main road. Towards the left of the entrance, you will find a
shopping mall, from there you just come straight away and you will find my apartment.

However, if you have any difficulty in finding my home you just call me, I will send my cousin for
your help. See you at the party then.

Best wishes,

Vishwa

You recently travelled by bus from your hometown to a different city and left some valuable
items in the bus.
Model Answer 1:

Dear Sir/ Madam,

I am writing this letter to inform you that, I have left a bag on your company's bus. It was last
Friday, 17th of April at around 8:00 am. I boarded at Cubao Station (Bus No. CA234) and took
off at Ayala Station.

I'd tried to locate the bus at Cubao Station, but I failed to do so. It is a medium size, black in
colour, backpack bag with white straps and pouch in the front. It has a panda luggage tag, that
shows my name and contact details. The bag contains important document and a 14-inch white
laptop (Toshiba) with a black leather cover, and you'd notice an initial AHC in the right lower
part. The content of the bag is really important to me and my work, as these documents will be
utilised in the project presentation I am assigned to that will be held next month.

If you have found it kindly call me at 743-9223 or do send an email at ahc@yahoo.com. I will
arrange a pick-up with your company. Hence, if it is possible to be sent via a courier it will be a
great help. I will make sure that I'll be the one to cover the delivery charge.

I am looking forward to hearing from you soon. Your help will be well appreciated.

Thank you very much and God Bless.

Yours Faithfully,

Arlyn Crescini

[ Written by - Arlyn Crescini ]

Model Answer 2:

Dear Sir/ Madam,

I am writing to inform you that, I left my bag in your bus on last Friday morning, at around 8.00
a.m. The bus was boarded from Dandenong Station to Melbourne City Centre (Bus no AB824).

Usually, this bus goes early to Melbourne but unfortunately, that day bus was more than half
an hour delayed. Due to that bus stopped almost in every bus stop and the bus was too
crowded than usual. That is why I was too tired on the day. My bag was too heavy to hold and
therefore I put it on top shelves. But when I get off from the bus I forgot to take my bag
because I was in rush to go to my workplace.

This is black coloured ladies bag with two handles and also there have some red colour ribbon
works in front of the bag. Some very important documents and my white colour USB stick were
in the bag. It is really important for me because my important assignment was in the USB
storage and I do not have any other soft copy of this assignment.
Therefore, I would really appreciate if you could found this bag and do not hesitate to contact
me on 056745777 or E-mail me adxsd_gmail.com.au. I can arrange someone to pick up from
your place.

I look forward to hearing from you soon.

Yours faithfully,

Shani

You forget your bag in the gym and gym management announced that gym will be closed for a
week for some renovation work. You need your bag as it has important things in it.
Model Answer 1:

Dear Sir/ Madam,

Respected Sir,

My Name is Gaurav Verma and I am a member of your Celebrity Fitness gym – West Delhi
branch. My access card number is 99876. I went to the gym yesterday, as usual, however, I was
in bit hurry for an official meeting and I forgot my Black leather bag in cupboard no 167.

I came to know today that gym will be closed for renovation works for next one week. My bag
has three zippers, one in the middle and two on the sides. It has my official laptop and wallet
which includes my license and credit cards along with some cash. I would need them before I
would go to the office tomorrow morning.

I would request you to kindly instruct your ward boy to assist me in getting the bag from the
cupboard when I come to the gym tomorrow morning to collect the same. I look forward to
hearing from you.

Best Regards,

Gaurav.

You booked a two-week holiday to Sydney with Fly-by-Night Travel. You are not happy with the
holiday – the flight was delayed, the hotel was noisy, and so on.
Model Answer 1:

Dear Sir,
I am writing you this letter to express my utter disappointment with the quality of service you
had provided me in your holiday package.

I booked with your company holiday package last month to Sydney after your customer service
officer promised me that my tour would be absolutely perfect but on the contrary, everything
went opposite as his tall claim. Not only the flight was delayed but the hotel that offered to us
was of a low standard having low-quality service and noise issue round the clock. The bus tour
trip was also cancelled as there weren’t enough people present at that time.

In this worst case scenario, I expect a refund from your company for all the charges that I had
paid in advance before going otherwise I will have no other option to approach the concerned
authority for filing the formal complaint against your company with regards to false claims.

I hope to have a prompt action on my complaint and refund request.

Yours faithfully,

Mubashir Noorani

Write a letter to a financial organisation that gives money to students who would like to take a
part-time course.
Model Answer 1:

Dear Sir / Madam,

I am writing to you as I have heard that your organization provides monetary support to
students who aspire to take part-time Microsoft Excel courses.

Please, let me take a second to provide you with a bit about myself and my background. I hold a
degree in Internal Auditing, and most of my work is based around computers. To date, I have
conducted internal audits of many organizations ranging from small owner owned companies
to stock exchange listed companies. But still, I don’t have facile command over Microsoft Excel
as most of my previous clients used a different software. I came to know about the fact that
your organization grants funds to students who want to take this course. I believe this course
will greatly help me in my upcoming audit assignments and will make me stand out from the
rest of my peers.

My intention in writing this letter is to ask that you consider acknowledging a self-motivated
individual who could make the most of your funds.

Hoping to receive your supportive reply,

Sam
You are studying overseas. You need to return to your country before the end of the semester
for a family event.
Model Answer 1:

Dear Madam,

I am writing in connection with my need to return to my home country owing to my sister's

marriage ceremony. Since the function has been fixed on 22nd of next month. I have to go to
my country to attend the function. So I request you to permit me to take one week leave from
17th of July.

Inevitably, shopping and some important rituals are to be taken care by me and therefore my
family members and relatives are inviting me to arrive little earlier. I am quite aware that I have
my semester exams on 30th of July and I assure you that my travel would no way affect my
studies. In fact, I have prepared all the subjects well in advance so I could succeed in the
assessment with good score.

I would be grateful if you could approve my leave and pray for my sister.

Looking forward to hearing from you.

Yours faithfully,

Nivetha

Write a letter to your college’s administration department complaining about the college’s
facilities.
Model Answer 1:

Dear Sir/Madam,

I am a third-year student in Accounting department in your college and I am writing to you

regarding a problem that I have encountered a number of times over the past few weeks in the
boy’s section football field.

As you know, our football team is preparing for the upcoming sporting event against FC College,
hence we get very lethargic towards the end of our training sessions. But I am extremely
alarmed at the fact that the faucet at the ground appears to be out of order, therefore, my
teammates and I can’t quench our thirsts during and after the practice. Because of this, I
suffered from dehydration a few days ago and had to be rushed to the hospital.
My intention in writing this letter to you is to ask you to get the faucet for drinking water fixed
so that we can carry on our practice sessions without risking our health.

Expecting your kind attention and prompt action.

Kind Regards,

Sam

Your mentor recommended you to learn a new language and gave you contact details of a
teacher. Following his advice, you need to write a letter to the teacher. In your letter say:
Model Answer 1:

Dear Mr. Hopkins,

I got your contact details from my mentor, Mr. Abel. I am writing to you regarding the Spanish
tuition classes that you offer to non-native English speakers.

Last year, I applied for a visit visa to Chile, and I am glad to inform you that today I have been
granted my visa after waiting for 6 long months. As a well-travelled person, who has facile
command of Spanish Language, I hope that you can assist me in learning this beautiful
language. My mentor told me that you might be willing to deliver a crash course in

Spanish Language to me, so that I will be well equipped to hold conversations in Spanish before
I embark on my South American adventure.

Since my flight leaves on the 25th August, I was hoping you could start tutoring me as soon as
practically possible.

I await your kind response.

Sincerely,

Sam

Write a letter to a friend expressing your interest to seek employment in a different country.
Model Answer 1:

Dear Sindhu,

Hope this letter finds you and your family in good health. I am sorry for not writing to you all
these days but I guess you would know my hectic schedule for the past couple of weeks since I
have written about it in my last letter.
Now, a sigh of relief! My project works got over and you cannot believe, I am looking for a new
opportunity to work abroad. Since you know me well that I am a person who always wanted to
make life interesting by making some changes, this is my new idea to work and live in a multi-
cultural environment. I think it would be fascinating to socialise with people of different origins
while I also broaden my horizons.

Also, I wanted to mention you that I am looking forward to fetching a job in my profession
Biomedical Engineering, a full-time permanent employment in either a manufacturing or
servicing company. So, I have to know some information from you since you have already been
to different countries. Is it mandatory for me to get a work permit or I can immigrate with a
temporary work visa and later I can find a job? Should I take any exams like IELTS or TOEFL?

Looking forward to hearing your response. We will find some time soon to meet and until that
convey my regards to your family.

With love

Nivetha

You borrowed a book from a public library and the book is now damaged.
Model Answer 1:

Dear Sir,

I am Shirley and a regular member of your library. I am writing this letter to explain why I have
been unable to return the book that I borrowed two weeks earlier as it was damaged by my
dog.

I planned to return the book before the deadline which was on 16th July. But I found the cover
page was gone and pages 1 to 10 were missing! It's hard to read the rest of this book since
there are tonnes of scratches on it. Off the top of my head, my dog destructed the book when I
was out to attend a party.

I guess I forgot to feed my dog when I hurried out to attend a party. He's too hungry that
thought the book was something he can eat.

For my view, I should be responsible for the book of indemnity. Please let me know how I
should pay the cost or any fine.

I am looking forward to hearing from you soon.

Sincerely

Shirley
Your car insurance company has told you that they are going to increase the insurance amount
you have to pay for your car each month. You are not happy about this.
Model Answer 1:

Dear Sir/ Madam,

I am writing this letter with regards to a letter which you sent me recently stating that you are
going to increase the amount of insurance for my car.

I am a regular customer of your insurance company. My new car insurance is little higher than
my previous car. The sudden increase in insurance is not acceptable because you are telling me
to pay 20% more in every month.

As I said I am a customer of your company for more than 10 years and I never claimed on my
insurance during this period. However, other insurance companies have not increased their
rates and I can think of two better alternatives that would be glad to take the hassle to transfer
me under their insurance policy. I would really appreciate if you could write back to me and
explain the situation why such an increase is needed. If you are unable to justify it to me, then I
am afraid that I will have to move my insurance to another insurance company.

Looking forward to receiving your reply.

Yours faithfully,

Sonia

Write a letter to invite your friend to a music concert you are planning to go. You should write:
Model Answer 1:

Dear Emma,

How are you? I haven't seen you for a while. Hope all is well. Anyway, I am writing because I am
inviting you to enjoy a music concert titled ” EXO PLANET#2 – The EXO'LuXion” and it will be
held on 17th August in Aisa-World Arena which is located in Hong Kong.

EXO band is a Chinese – South Korean boy band based in Seoul. Formed by S.M. Entertainment
in 2011 it is now a famous band in our area. I guess you know this band since you are a big fan
of K-Pop music. They will perform 27 songs and play games with fans. ChanYeol (a member of
this band) will solo a program that is dancing in the water. You can scream loudly for the
members you like and in the meantime, that can help you release stresses. You will see the
silver sea which consists of glow sticks. It's totally a fantastic world.
Anyway, do let me know if you can make it. My new number is at the top of the page, so you
can give me a call anytime.

Take care and see you soon. I am looking forward to enjoying this music concert with you.

Yours,

Shirley

Your former homestay family is coming to see you in your home country and stay from January
31st to February 10th.
Model Answer 1:

Dear Mr & Mrs Johnson,

Hi there! I hope you all are doing well. It was so good to hear from you and I was so surprised
and happy to hear that you are visiting my country in few days. I am sure that you will
thoroughly enjoy the holidays and your stay here. Moreover, the climate here is so bright and
sunny that it is really convenient to travel the destinations during this season in my country.

As you already said you are going to stay in a hotel in the capital city, it is quite far from my
home. I hope you will be free on February 4th and 5th so that we can meet on 4th February.
When you come to Cochin call my cell phone or send me an SMS two hours prior so that I can
meet you there. Early morning (around 9.00 am) would be better but I can meet you anytime
you want. We will have our lunch together in a restaurant where I went many times and I quite
like their environment and food.

There are many tourist spots in Cochin so I am sure you both will enjoy your time. I will be very
glad if you agree to stay at our home for a couple of days as my parents are very eager to meet
you. I have told them about you and they are expecting you to visit our home as soon as you
can. During your stay at our home, we can go to see popular historical museums, beaches,
amusement parks and other attractive places near my hometown. We would love to give you a
taste of our traditional foods.

Looking forward to seeing you all soon.

With love

Sonia

You recently met a manager of a new company started in your city. After the meeting, the
manager wrote you a letter offering a job at this company.However, you cannot accept the job
offer.
Model Answer 1:
Dear Mr Alex,

Hope you are doing fine. I enjoyed our last meeting thoroughly and I was very glad to have a
great conversation with you. I am writing in reference to the job offer letter you have sent me.

I am really glad to know that you have offered me the position of “Design Engineer” in the
biomedical devices manufacturing company that you have recently started in our city. But
unfortunately, I am in a situation to deny this because the contract of my current job has not
been over yet. Although I already stated that I have been working in a hospital as a Service
Engineer when I had a discussion with you in the conference last week, I did not mention about
the bond of two years in this organisation.

Though I cannot be a part of your new team, I could suggest one of my friends who is a
passionate Engineer and is currently seeking a job opportunity. After hearing from you, I can
ask him to meet you personally for an interview to discuss his credentials.

I regret not accepting this offer but I hope once my contract gets over, I would be privileged to
work for your company and thank you for the offer you gave.

Looking forward to your reply.

Yours faithfully,

S. Nivetha.

You have decided to leave your current employment. Write a letter to your employer. Include
the following in your letter:
Dear Sir,

My name is Fahad Sultan. I have been working in your company as a software engineer since
2013. I am writing to inform you about my decision that I would not be able to continue with
your company anymore. As per the company obligations, I am giving one month notice prior to
leaving, dated from today.

It was a really hard decision for me because of the love and gratitude I have received during my
stay at your company. It was a perfect and conducive working environment that has an
undeniable impression on my mind. However, I fell tired after working 25 years of my life and
now need some time to relax, explore and fulfil my hidden wishes.
I would like to start my own poultry farm that was always a dream of me to fulfil. Now, I have
no more responsibility on my shoulders and have sufficient funds to accomplish my milestone.

Yours Faithfully,

Fahad

You are due to move into a rented apartment next month but you will not be able to because
you have some problems.
Model Answer 1:

Dear Mr Alfred,

I am writing to inform you that I would not be able to move into your apartment C-4 as I
promised earlier. You are already aware of the fact that I have to travel around the country for
my business activities. For this reason, I am staying in another city from last week.

I was expecting to finish my work at the end of this weekend. However, I would not act
according to my plans as one of my clients had a minor accident and was admitted to a hospital.
Doctors advised him complete bed rest for one week and strictly warned him not to take part in
any business activity.

I would only meet him after one week from now, I wanted to skip the meeting but unable to do
so due to numerous business works we take from this party. Therefore, I have changed my plan
and will come back one week later than originally decided, which is 22nd December.

Yours faithfully

Fahad

You have just spent a weekend staying at the Lilo Hotel in Adelaide. When you get home you
find that you have left a bag at the hotel.
Model Answer 1:

Dear manager,

I am Fahd Sultan and I stayed at your hotel from 22nd August to 25th August 2015. My room
number was D-2-54. I am writing for your assistance in finding my bag that I have left in room
number 54 during my stay at your hotel on 25th August.

Firstly, I am pleased to have outstanding services and facilities provided by your hotel. I really
enjoyed it and I would definitely like to come again. Secondly, I would like you to help me in
locating my handbag, which is of black colour and having blue stripes on both ends. It is about
one foot wide with two zippers are attached to it.
The bag has important documents and some of my personal belongings including contact cards,
pen and a diary. You are already aware of the fact that main purpose of visiting Adelaide is to
attend the company meeting. So the documents in the bag are very important to me. Please
check with your lost and found department about the bag and inform me at your earliest, so
that I can come to pick my bag.

I look forward to hearing from you soon.

Yours faithfully,

Fahad

You play sports (e.g. football) for a local team. You recently heard that a player in your team is
in a hospital.
Model Answer 1:

Dear Ahmed,

I hope this letter finds you well. I was shocked to hear that you fell down from the stairs all of a
sudden and have a major injury in your foot. I am feeling very sorry on your conditions, as it just
happened right before a match on Sunday.

I have come to know that you are under observation by the team of qualified doctors at Jinnah
hospital. Some of my relatives are working there as medical practitioners. I will request them to
take the best care of you. There is no need to worry as the hospital has exceptional reputation
due to its well-trained staff and modern equipment. However, I would like to know your
personal opinion about the way the hospital staff are treating you. Is there anything you want
us to do for you?

I want to share a very good news with you. You have been selected in the national football
team as a lead striker. In addition to this, our university has announced a full-fee scholarship to
acknowledge your efforts in sports. I wish you good health and will visit you soon.

Best regards

Fahad.

You and some friends ate a meal at a restaurant to celebrate a special occasion, and you were
very pleased with the food and service.
Model Answer 1:
Dear Sir or Madam,

I am writing to you to express my satisfaction and admiration regarding the outstanding service
which I have enjoyed with some of my friends in your renowned restaurant, “La-Italiano”, a few
days ago.

It was one of my friend's birthday, so we decided to celebrate it in your restaurant, as it is

located at a convenient location from our living place as well as its good reputation for delicious
foods.

We took traditional Italian cousin for dinner and special black forest cake from your restaurant.
It really worth the money we paid because I suppose you have hired the best chef of the town!
The service of the waiters was also marvellous. They were truly well-mannered, organised and
skilled for serving foods. On top of that, the interior design of your place is adequately stunning.

We also realised that how preciously your customers are being treated by your staff, when my
friend got a chocolate box as a birthday gift, on behalf of your restaurant. That truly made our
day.

I hope concerning authorities of your restaurant will ensure this excellent service for the long
run.

Thank you for your cooperation and excellent service.

Yours sincerely

You feel the evening programs on a local television station are uninteresting.
Model Answer 1:

Dear Manager,

ABC TV channel.

I am writing this letter in regards to the evening programs which are currently being
broadcasted in your television channel. I am sorry to inform you that as per the current
schedule of the evening slot, most of the programs are quite boring and unexciting. It would be
great if you can reschedule some of these programs and introduce more exciting and absorbing
programs in the evening time.

Most of these programs of the evening slot are in the category of opera soaps and the target
audiences are mostly adult women. If this slot had more family entertainment programs like
comedy, magic show, reality show, children-oriented programs, documentaries on wildlife or
some science frictions related programs, it would have been more captivating for audiences of
all ages. I believe that by introducing this variety of programs in the evening slot, your channel
will definitely attract more viewers and well as advertisers. Hence, audiences of a specific age
group enjoy your evening programs, you must be missing some advertising opportunities.

Evening time in each family is considered to be the reunion time. Children join their parents
after completing a long day in school and in the same way parents also return home after a
tiring day in office. So every member of the family prefers being in the living room in the
evening as their meeting place and television as their medium of relaxation and entertainment.
Now if your channel can telecast my proposed list of programs, it will cover the interest of
everyone in the family.

I hope my request is valid and logical enough to draw your attention. Please reconsider about
your current evening schedule of programs which are being telecasted.

Thanking You

Yours Faithfully

Nilay Das.

You have been working in a company for many years and have noticed that new employees
often leave your company. Now write a letter to your higher authority and suggest the possible
reasons for that and ways to retain them.
Sample Answer 1:

Dear Sir/Madam,

My name is John and I am working for your company for nearly 20 years. I am writing this to
express my concerns in relation to the current scenario of low retention of staff in the
company, especially with regard to younger and relatively new recruitees with less than two
years of experience.

One of the main reason behind this high attrition rate is the lack of opportunities in terms of
professional advancement which should be well taken care of in my opinion. A team of experts
may think of different strategies towards this, which should bring out programs to enhance
skills, providing different job titles and look into the promotional aspects.

Another important reason which was told to me by one of my close friends and colleagues, who
has recently joined another company, is the dearth of open communication between the
management and the workforce, which needs to be improved by providing them a platform to
air their concerns and suggestions, and ensuring that these are well acted upon. Furthermore,
the work-life balance of the employees may be observed closely for betterment.
In the end, I would like to suggest that appreciation of work on a regular basis can also work
magic.

I look forward to a positive step in this direction to improve employee retention.

Thanks - Yours Faithfully,

John Desuja

You recently attended a conference and you would like to give a presentation about the
information you gained by attending the conference.
Sample Answer:

Dear Mr/Wael,

I am writing you regarding the conference which I attended last week in Dubai. I believe I have
accumulated some valuable information in telecom (more specifically in call forwarding
technology, roaming and data transfer). I am wondering if you could permit doing a
presentation to our team in order to put them all in the picture of what recent telecom world
looks like.

My plan for the presentation session is to cover all the five topics presented in the conference. I
am thinking to get the guys gathered in the department's meeting room on Monday morning,
at 9:00 AM. If you see this proper, I will do it in two separate sessions to cover topics - "Modern
challenges facing mobile telecom in international call forwarding, roaming and data
clusterisation" and "New emerging services". I think the presentation will last for two hours, an
hour for each module.

I have attached the materials which will be covered in the session. Your approval is kindly
requested for the content of the presentation and for the member of the team to attend it. My
suggestion is to involve the whole team as it is extremely important related to our work
environment and job performance. Thank you.

Abdalwhab.

Your family is going to move to another town. Write a letter to the Principal of a local school
asking if they will accept your son.
Sample Answer 1:

Dear Mr/ Alsadi,

The Principal, The Modern Secondary Schools.

I am writing to you to ask for the possibility of accepting my 14 years old son in your school as
we are planning to move to Aden city next month. I would appreciate if you could assist in the
enrolment procedure. I have searched many schools in Aden and found yours the most
appropriate to take my son to.

My son 'Ali' is a diligent student and his academic records are excellent so far. His current
teachers and friends admire him very much. Besides, he participates in different school's
activities. He likes art and participated in many traditional occasions organized by local
education authorities here in Sana'a. Sport is his favourite hobby and he has always been an
active member of the school's sports team.

It would be so kind if you accept him in your school in the early January 2018 and let him start
his classes at the beginning of the calendar year. I will be grateful if you support him to be
accepted in your esteemed school.

Yours sincerely,

Abdalwhab Mansur.

You recently went on a trip with a friend and you both took some photographs.
Model Answer:

Dear Dean,

How are you? I have not heard from you during the last couple of weeks! I guess you have got
utterly busy with your new job and voluntary social works that you are very active in. I wish I
have been more active like you!

Our trip to Brazil last year was amazing and the vibrant activities we had there are
unforgettable. I still remember our day at Pelourinho, the historic centre of Salvador. I
particularly relished the old town as it was filled with graceful tranquillity, colourfully painted
pastel buildings, music and dancing in the streets. Can you recall how we screamed with joy the
time we saw a city we have only seen in movies before? It was an astonishing experience. Do
you have the copy of the picture you took in which I was standing amind of a crowd as if I was a
local resident? The picture portrayed a different me in it and the lighting worked as a magic.

I am unfortunate to find that I do not have the copy of this picture. I must have placed it
somewhere or lost it. This photograph is special as it reminds me of a great trip we had
together. I liked this photo the most as it captured a smiling myself in a mysterious town in a
strange outset. I was so overwhelmed with the beauty of this town that I forgot to take
pictures. I would be grateful if you can send me that particular picture at your convenient.

Yours

Sam.

Last year you met someone on holiday and became friends. He/she has informed you that they
will be travelling near your hometown on business in a few months’ time.
Model Answer:

Dear Mathew,

It was a pleasant surprise to receive your letter yesterday. The happiness doubled when I learnt
that you will be in Singapore in December with your wife for some professional reasons and
have plans to stay a bit longer to wander around the city. I am quite excited to meet you and
your wife and cordially welcome you to stay with us as long as you wish.

Our memory, together in Bali, Indonesia last year, is still fresh and I am happy to have the
chance to meet you in a distant country. How daunting it would have been if someone kind like
you did not find my papers that I lost. You were like an angel sent by the God to save me from a
disaster. The more I learned about you, the more attached I felt to you as a friend.

I live in an apartment located in the centre of the Singapore city with my wife and have a spare
room that you can use during your stay. My wife, Eugene, is equally excited to have you in our
city. After you complete your professional works, we will visit some notable places like the
Marina Bay Sands, Gardens by the Bay, Chinatown, Changi Chapel and Museum and enjoy local
foods and movies.

I am looking forward to having you with us. Have a safe journey.

Yours,

Adrian.

You are a student at a university in the UK. You have recently lost your university ID card. Write
to the local police station, giving details of who you are, what happened and ask to record your
details so that you can apply for a new ID card.
Model Answer:

To,

The chief supervisor,

Liverpool police station, UK.

Sir/Madam,

I am Sherin Emma, a second-year student at The University of Liverpool and my major is

Economics. I am writing to report a lost identification card that I was provided by my university
authority.

I respectfully state that on 21st December, I went to the local stadium to enjoy a music concert
and had been there from 4.00 pm to 7.00 pm. After I get back to my room, at around 7.40 in
the evening, I could not find my University ID. I am positive that I had it with me even when I
entered the stadium. I must have missed it during the concert.

I immediately notified the university dean and he suggested me to report it to the police station
and have a copy of the report to apply for a new ID card. I waited two days in hope that
someone might find it and return it to the university but this did not happen. Now I would like
you to officially record it so that I can collect a copy and apply for a new one. The ID has my
name - Sherin Emma and number LUA-45874E, inscribed on it and the valid until 30th
November 2020.

I would be much obliged if you kindly register my lost ID case and provide me with a copy of
that to help me get a new ID card.

Sincerely,

Sherin Emma

A year ago, you lent your favourite book to a friend who you thought would enjoy it.
Unfortunately, your friend has forgotten to return it. The book has sentimental value to you as
it had been presented by your grandmother.
Sample Answer:

Dear Mim,

Its been a while since I have received your letter. Hopefully, you are doing great. How are Eric,
Sumi and Amelia doing? I wish I could visit you and spend some quality time with you all.

I have recently joined a large telecommunication company in Brisbane as a project manager

and I am quite enjoying the job. Are you still taking the yoga classes? Do you still read books the
way you did in the past? I wish I have been a passionate reader like you. Have you finished
reading 'Lady Susan' by Jane Austen that you borrowed from me about a year ago? I quite
enjoyed reading it and this book is special to me as my grandmother gave it to me on my 14th
birthday. This book is a reminder of her who had been a loving personality and an idol in my
teenage. I hope you enjoyed reading it as much as I did and would not mind sending it back. I
consider it as one of the greatest possessions of mine.

I would really appreciate if you can return the book via the postal service at your convenience.
If you are yet to finish it, send me after you read it.

Why don't you visit us sometime during the summer vacation? We would be glad to have you
at our home.

Write me back when you can. Take care.

With lots of love,

Ella

You are going to spend your vacation in a city in a foreign country. You have never been there
before. Your cousin has a friend who lives there.
Model Answer:

Dear Ethan,

Hope you are doing great. I am Pollard, a maternal cousin of Gill from Canada and have heard a
lot about you from him. I am writing to say hello and get some information about Melbourne,
where I will visit next month with my wife and daughter.

Gill must have informed you that I might write you and I hope my letter would not cause you
too much trouble as I know you are terribly busy. However, when I mentioned my trip to Gill,
he enthusiastically recommended you. You might remember me from the wedding ceremony of
Gill last year when he introduced you to me.

I am planning to spend some quality time at Melbourne where I solely intend to spend the
summer holidays with my family. I have done some online search and learned a few things
about Melbourne but this is my first trip to Australia and I thought you would be the best
person to recommend me some hotels, tourists spots, child-friendly amusement parks and
dining places. I intend to stay for around one month and would like to be on my budget. Are
there any tips for daily commuting? What type of dresses should we bring to Melbourne during
this time?

I know none there and your tips would be a great help for me.

No more today. Stay fine and write me back at your convenience.

Sincerely,

Pollard