DEPARTMENT - INSTITUTE OF MANAGEMENT (OPERATIONS & SYSTEMS)

COURSE PACK
for
OPERATIONS MANAGEMENT - MBA236

MBA236 -  OPERATIONS MANAGEMENT

Total Teaching Hours For Semester :

30 No of Lecture Hours/Week : 3

Max Marks :
100
:3

Course Description and Course Objectives:

Course Description

This paper is offered as a Core mandatory course  in the Second Trimester. It develops an insight into the Strategy, Planning, Manufacturing (also known as
Production) and Control aspects of Operations. It prepares students for careers in the area of Operations Management   (OM)  encompassing both
Manufacturing and Service organizations.

Course Objective

This course provide students, the insights related to the Strategy, Planning, Execution and Control aspects of Operations related to both manufacturing and
service sectors. Various concepts such as Supply Chain Management (SCM), Project Management, Total Quality Management (TQM), Product & Process
Design which are related to Operations for enhancing effectiveness are dealt with.

Course Outcomes

Learning Outcomes

At the end of the course students should be able to:

Knowledge

· Gain expertise on the concepts of Operations Management which include Inventory Management, Project Management, Supply Chain Management,
Total Quality Management for effective utilization of resources and meeting customer expectations.

· Develop Operations strategies to ensure manufacturing companies and service companies are competitive globally. 

Skills

· Use Analytical Skills in solving problems related to Inventory management, Project Management, Supply Chain Management and Total Quality
Management.

· Use good  Reporting  Skills  to make reports  related to Operations Management.

Attitude

· Developing understanding of other functional department goals and overall goals of organization and align operation department goals to suit
organizational goals.
 

Level of Knowledge Conceptual and Basic understanding of the fundamentals of Operations Management.

Unit-
1
Hours:5

Introduction and Operations Strategy

                           

Introduction: The Field of Operations Management, Production Systems, OM in the Organizational Chart, Operations as Service, Historical Development of
OM, Current Issues in Operations Management.

Operations Strategy: Operations Strategy, Operations Competitive Dimensions, Corporate Strategy Design Process, Fitting Operational Activities to Strategy,
Productivity Measurement.
Unit-
2
Hours:4

Business Process Design

Process Selection, Manufacturing Process Flow Design, Measuring Product Development Performance, Planning the strategic use of resources: Plant
location and Plant Layout, Line balancing with numerical, Takt time.

Unit-
3
Hours:4

Inventory Measurement

Inventory Management: Definition of Inventory, Purposes of Inventory, Inventory Costs, Economic Order Quantity (EOQ),Independent versus Dependent
Demand, Inventory Systems, Inventory Classification: ABC,  FSN, VED and Vendor Managed Inventory (VMI)

Unit-
4
Hours:4

Supply Chain Management

Introduction to Supply Chain Management (SCM), Bull-whip effect, Push and Pull Systems, Role of Technologies in SCM

Unit-
5
Hours:5

Quality Management

Management of Quality – Introduction to Quality Management (QM) tools such as Seven Quality Control (7 QC) tools, Total Quality Management (TQM),
Statistical Process Control (SPC), Six Sigma

Unit-
6
Hours:4

Project Management

Introduction, Project Planning, Structuring Projects, Work Breakdown Structure.

Unit-
7
Hours:4

Current trends in Operations Management

Ethical issues in Operations Management (OM). Lean Concepts, Sustainable Operations  

( Self  learning Module )                                                          

Essential References:

Recommended reading
1. Chase,  R.  B. &  Nicholas, A. J., & et al. (2010). Operations management for competitive advantage. New Delhi: Tata McGraw Hill.
2. Lee, K. J., & Larry, R. P. (2002). Operations management, processes and value chains. New Delhi: Pearson Education Publications.
3.  Gaither, N. F.(2002). Production & operations management. New Delhi: Thomson Learning Publications.
4. Stevenson, W. J. (2007).Production and operations management, New Delhi: McGraw Hill.
5. Jay, H., & Barry, R. (2011). Operations management. New Delhi: Pearson Education Publications.
6. Buffa, E. S., & Sarin, R. K. (2008).Modern production/operations management. New Delhi: John Wiley & Sons Publications.
7.  Russel, R. S., & Taylor, B. W. (2012). Operations management. New Delhi: John Wiley & Sons Publications.

8. Chase, R. B., & Ravi Shankar, Et al. (2010). Operations and Supply Management. India: McGraw Hill.

Recommended References:

Mahadevan, B. (2015). Operations Management. India: Pearson. 3rd Edition

Additional Information
Please  read and  come prepared, as per course plan, to every class.

Lot of focus is on student centred/student driven learning and on student participation.

Evaluation Pattern

Evaluation Pattern
CIA I            10 marks  (Assignment 10 marks)
CIA  II         25 marks   (Mid-Term Exam, 50 marks paper with marks obtained converted to 25 marks)
CIA III         30 marks  (Assignment 15 marks, MCQ: 15 marks)

CIA = Continuous Internal Assessment. Some components of CIA will be group assignments.

 
Attendance                                    05 marks
End Term Exam                           30 marks