= 0.

4 × 30 = 12 customers/hour 3
= = = 0.6
× 60⁄12 × 1
Exercise 3 ≈5×
.
.
×
.
≈ 5 × 0.9 × 0.56 = 2.52 minut
c. Based on customer comment cards, the manager estimates that 40% of her
customers use the back entrance of the store, which leads to the parking lot.
These customers have asked her to consider moving one of the three checkout
counters to the back of the store, near the back entrance, so that they can avoid
the two minutes they currently spend walking from the front to the back of the
store after checking out. Calculate how much better off these customers would be
if the counter were moved to the back of the store.
d. Calculate how much (if at all) this move would help the other 60% of the
customers, who continue to use the two checkout counters in the front of the
store.
3
= 0.6 × 30 = 18 customers/hour = = = 0.45
× 60⁄18 × 2
. .
≈ 3.33 × × ≈ 3.33 × 0.26 × 0.56 = 0.48 minutes
.
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