Stefan Nikolikj

Born: 26 January 1995

Location: Skopje
Telephone: +389 77/995-512
Email: nikolicstefan@hotmail.com

Personal profile

To obtain a challenging position in area that will allow me to use and develop my skills,
knowledge and experience.

With several years of experience in customer service, I have built the experience to provide an
outstanding service within the automotive environment and improve the direct sales skills.
Having dealt with a broad range of customers across, I posses’ solid skills in organization,
problem solving, team work and communication and am able to handle complex situations
weather they are face to face or telephone setting.

Core skills

 Customer service
 Transaction processing
 Complaint handling
 Problem solving
 Microsoft Office
 Sales
 Communication and organizational skills
 Analytical skills
 Ability to teamwork
  Ability to work under pressure and with deadlines
 Self-initiative and carrying out their tasks
 Driving license “B” category
 Accepting new challenges
 Dedicated

Career summary

June 2019 – September 2019 (work and travel)

Mc Donald’s Herrenberg Germany – Rotating system
Key responsibility

 Working in the kitchen

 Responsible for the products in the restaurant
 Responsible for reciving the goods
 Cleanliness of the restaurant
 Costumer service
 Working with money

June 2018 – September 2018 (work and travel)

Mc Donald’s Herrenberg Germany – Rotating system
Key responsibility

 Working in the kitchen

 Responsible for the products in the restaurant
 Responsible for receiving the goods
 Cleanliness of the restaurant
 Costumer service
June 2017 – September 2017 (work and travel)
Mc Donald’s Herrenberg , Germany – Rotating system
Key responsibilities

 Working in the kitchen

 Responsible for products in the restaurant
 Helping with costumer requests

May 2016 – September 2016

Altea MM Skopje - Warehouse operator
Key responsibilities

 Order preparation
 Publishing articles
 Marking with banners and declarations

June 2014 – May 2015

Tehnomaks – R DOOEL, Lounge Bar “Birocrat” Skopje – Waither
Key responsibilities

 Looking after guests

 Attending to their needs during their visit
 Guest reception
 Escorting them to their table
 Giving informations about any special offers or meals
 Menu presentation to the costumers and making suggestions if necessary

Education

2013 – SUGS ,,Vlado Tasevski” – Technician for transport and spedition

2017 – Faculty of Tourism and Business Logistics
University “Goce Delcev”, Stip – Manager of business logistic (currently studding)
Languages

 English
 Macedonian
 Little bit German

 References: Available upon request

Motivational letter

Dear all,
According to your job advertisement, posted by your company I apply as a candidate and I
would like to be part of your team and gain more knowledge and experience.
This year i’m finishing my bachelor’s degree for Business logistic. For myself I would especially
stress that I am very responsible, performer and ambitious person who wants to work in a team
and collegial atmosphere. I have excellent communication skills and easily establish contacts,
which is what I think it would fit into your team collaboration. My details and information about
work experience I have attached the CV – it and my contact phone.
Thank you for taking your time and I will expect your call.
Best regards,
Stefan Nikolikj