Mirna Hasanagić

PERSONAL DETAILS
4. April 22, City: Tuzla, Postal code: 75000 Tuzla , mirnadzaferovic@gmail.com , +387 62 064225

EDUCATION
High school of economics 2003-2007
Bachelor of Economics 2007-2013

EMPLOYMENT

Promoter 2010 - 2012

Madi d.o.o., Menprom d.o.o.

- Direct contact with customers,

- Product promotion,
- Product inventory management,
- Product reception,
- Product display.

Intership
Javno Komunalno preduzeće "Komunalac" d.o.o. 03/2015-03/2016
- Booking bank statements,
- Mail handling,
- Compensation,
- Recording of the above,
- Recording and filling out contracts.

Admin Specialist and merchant 07/2016 – 09/2016

Salon namještaja, P.J. "Kelebek"

 Planning, developing, and establishing policies in line with the company's goals.

 Participating in the development of sectoral programs, policy systems, and procedures.

 Scheduling, coordinating meetings, interviews, and other similar events and activities for the Supervisor.
Recepcionist 03/2017-12/2017

Hotel „President“

 Organized, accurate, precise execution of administrative tasks including keeping records of guests and
employees, procurement of goods for the reception and wellness center, issuing invoices, correspondence with
guests and suppliers, and calculating and collecting payments.

Administrative worker 2017-Currently

Company "Vega-mix" d.o.o

 Responsibility for communication and correspondence with all customers, suppliers, transporters, banks.
 Booking, record keeping, and initiating compensations, fuel account opening, checking of IOUs, alignment of
analytical cards, complete import, export, procurement of office supplies, as needed posting of statements and
making payments, making an annual plan based on sales and consumption, visiting large customers to improve
business relationships and increase sales, scheduling meetings and preparing agendas, making offers, and many
other tasks related to improving company operations and performing work as efficiently and accurately as
possible

SKILLS
Creativity Emotional intelligence

Collaboration Decision-making

Problem-solving Professionalism

Seriousness and fairness in business Propensity for teamwork

Creativity and tendency to achieve set goals

LANGUAGES
English German

Listening: Very good Listening: Good

Speaking: Good Speaking: Elementary

Reading: Good Reading: Good

Writing: Very good Writing: Good

Participation: Very good Participation: Good

Dear [Hiring Manager],

I am writing to express my interest in the [Position] role at [Company]. I came across the job listing on [source] and was
immediately drawn to the opportunity to join your team. With my diverse background in customer service,
administration, and inventory management, I believe I can make a valuable contribution to your organization.

I have gained valuable experience working in various roles, including as a Promoter at Madi d.o.o. and Menprom d.o.o.,
where I gained direct contact with customers and was responsible for product promotion, inventory management,
reception, and display. Additionally, my internship at Javno Komunalno preduzeće "Komunalac" d.o.o. provided me
with skills in booking bank statements, mail handling, and contract recording.

I also worked as an Administrative Specialist and Merchant at Salon namještaja, P.J. "Kelebek" where I was responsible
for planning, developing, and establishing policies in line with the company's goals. My attention to detail and
organization skills proved valuable in scheduling, coordinating meetings, interviews, and other activities for the
Supervisor.

As a Receptionist at Hotel "President," I demonstrated my strong administrative skills by maintaining accurate records
of guests and employees, procurement of goods, issuing invoices, correspondence, and payment collection. Currently,
as an Administrative Worker at Vega-mix d.o.o., I manage communication with all customers, suppliers, transporters,
and banks, maintain booking and record keeping, initiate compensations, and perform other tasks related to improving
company operations.

I am confident that my skills and experience make me an ideal candidate for the [Position] role at [Company]. Thank
you for considering my application. I look forward to hearing from you soon.

Sincerely, Mirna Hasanagić