TURC DORINA

Human Resources Inspector - Universitatea de Medicina si Farmacie "Iuliu

Hatieganu" Cluj Napoca

From CLUJ-NAPOCA

Contact details

Email: dorina_br@yahoo.com Tel: +40743381693

About me

I wish to work for a company that has great standards and that requires a great deal of implication from the employees, that
encourages them to be responsible and proactive and that throughout the challenges of day-to day business engages
employees so that they will acquire new experiences and knowledge and help increase their capabilities of development,
growth and improvement in their role.

Professional experience

Experience by Human resources : 2 years and 6 months

departments Real Estate : 5 months
Banks : 14 years and 9 months

Nov 2019 - present Human Resources Inspector - Universitatea de Medicina si Farmacie "Iuliu Hatieganu" Cluj
2 years and 6 months Napoca
Cluj-Napoca | Human resources | Administrative / Public Sector

Among the main responsibilities are listed: administrative tasks, preparation of employees certificates,
preparation of liquidation notes, personnel files archiving- data collection, completion, contracts, personal
information, collection, verification and registration of medical leave,registration of rest leave, keeping the
database up to date, scheduling the annual medicine control of employees, working with multiple priorities,
following the document circuit until the completion of the initiated processes and archiving the documents in
the personnel file; updating the salary rights of the employees that I have in evidence like doctors, researchers
and auxiliary staff; preparation of statements at the request of management;

Acquired skills and knowledge:

Excellent communication skills, Proactive attitude, detailed oriented, number oriented mindset, Very good
knowledges of Excel

Dec 2018 - Nov 2019 Sales Coordinator Retail - First Bank

1 year Cluj-Napoca | Banks | Financial / Banking

The main responsibilities were to achieve the quarterly target of sales of banking products, with a focus on top,
private clients, with incomes over 5000 RON, concluding salary agreements, servicing the portfolio, increasing
the client portfolio.
In addition to the sales objective allocated quarterly, one of the responsibilities was to service the portfolio of
Eurobank Ergasias SA, make currency conversions from CHF to RON, coordinate retail sales activity in the
Branch, meet with micro customers, take over documents and introduce the imm credit file.

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Jul 2017 - Dec 2018 County Manager - Garanti Credite de Consum
1 year and 6 months Cluj-Napoca | Banks | Financial / Banking

As the Department Coordinator for the Garanti Credite de Consum offices in Cluj-Napoca and Turda, the main
tasks consisted in: recruiting and selecting team members, organizing and supporting the company's induction
training, identifying opportunities to develop the client portfolio. We organized meetings at the clients'
headquarters to attract customers with special offers dedicated to certain market niches - doctors, notaries,
nurses, pharmacists, it. I took care of organizing, coordinating and delegating tasks within the team.

Mar 2016 - Jul 2017 Relationship Manager Retail - Bcr

1 year and 5 months Cluj-Napoca | Banks | Financial / Banking

Provide professional advice on various banking and financial products to our customers. This includes: selling
insurance policies, gold, investment funds, approving loans, credit cards, overdrafts, etc.

Conduct regular review, analysis and management of the customers' portfolios.

I am also worked on finding potential new customers, proposed a suitable offer, and further negotiated with
them. An annual target was set up by the bank, and I until now, I always managed to achieve it.

Acquired skills and knowledge:

Business analysis, Attention to details, time management and multitasking

Jan 2013 - Mar 2016 Relationship Manager SME - SC Banca Millennium Romania SA
3 years and 3 months Cluj-Napoca | Banks | Financial / Banking

Achieve the designated budget agreed with the Director of the branch; directly sale the entire range of retail
products; responsabile for acquisition of new SME clients through the opening of current accounts, the
granting of loans and refinancing, subsequently opening salary accounts for employees of the company and
achieve the cross sell the entire portfolio; administration of client portfolio and support our clients legal
representative to do operations, foreign exchange operations, interest negotiations.

Acquired skills and knowledge:

proactive, Organizational skills, Team player, Ability to work under pressure, negociation skills, detailed
oriented, sales oriented, ensure quality of customer service

Sep 2007 - Jan 2013 Retail Relationship Manager - SC Banca Millennium Romania SA
5 years and 5 months Cluj-Napoca | Banks | Financial / Banking

Responsibilities:Advising clients regarding the choice of bank products depending on their needs, selling bank
products, maintaining the contact after sales and subsequent counseling;creating a portfolio of clients and
developed him; achieving the target set by management. Cross sell on existing portofolio.Half of the duties
were related to field work, mostly including presentations of products and services in different institutions. For
four years, I replaced the branch manager, therefore I took over all the tasks for this role.
I had administrative responsibilities, security responsabilities. For a period of approximately 5 months I was
back-up teller, during which I had the responsibility of cashier, rate collection , processing orders, and
promissory notes, cash supply and delivery. In 5 years, of customer service I never had any complaint from
the client.

Acquired skills and knowledge:

Business management, Presentation skills, accuracy and attention to details

Mar 2005 - Sep 2007 Direct Sales Executive - RBS Bank

2 years and 7 months Cluj-Napoca | Banks | Financial / Banking

Main activity was presenting the bank's products to employees of different companies, and holding
presentations to their headquarters. This was followed by negociations and selling, in order to achieve and
exceed the target set by the management. The target consisted on selling a specific number of credit cards,
personal loans, mortgages and home equity

Acquired skills and knowledge:

Sales skills

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Sep 2005 - Jan 2006 Reale estate agent - SC Vladiana SRL
5 months Cluj-Napoca | Real Estate | Real estate

Within the company, my main responsibilities were: contacting clients, presenting real estate offers depending
on their needs, conclude contracts and obtain recommendations.

Acquired skills and knowledge:

Customer care, quality of service, Sales

Apr 2005 - Aug 2005 Customer Relation Assistant - SC Selgros Cash & Carry SRL
5 months Cluj-Napoca | Banks | Financial / Banking

Daily target was to reach at least 35 people and present them the variouse promotions of the store.

Acquired skills and knowledge:

Sales, customer relationship, portfolio management

Education

2003 - 2007 Bachelor's degree - Babes-Bolyai University Public Administration

Public Administration | Cluj-Napoca

1999 - 2003 High School / Vocational school - Highschool Andrei Muresanu Bistrita
Mathematics Informatics | Bistrita

Basic on IT.

Skills

General skills
Attention to details, critical thinker, Seriousness, Negotiation skills, receptivity to new, good prioritization skills,
Professionalism, Team spirit, organizing skills

Foreign languages

english - Advanced, french - Intermediate, german - Intermediate

Other info

Driving license
Category : B / attained: 16 Nov 2006

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