BARBU GABRIELA-ADELINA

Customer Relations Assistant - CARGUS SRL ( DALVAS

INTERSERV SRL)
41 years old from Ploiesti, unmarried

Date contact

Email: barbu_gabriela_adelina@yahoo.com Tel: +40729334895

Address: Ploiesti,

About me

My objective is to work in a dynamic and professional environment that allows me to use and develop the accumulated
knowledge and use it in the development of the company.

Professional Experience

Experience by Insurance: 12 years

departments Legal: 8 months
Public relations: 1 year and 8 months
Telecommunications: 4 years and 10 months
Purchases: 2 months
Customer Relations / Call center: 6 years and 11 months

May 2014 - present Customer Relations Assistant - CARGUS SRL ( DALVAS INTERSERV SRL)
7 years Ploiesti | Customer Relations / Call center | Transport / Logistics / Import - Export

- drawing up transport documents on the processing of shipments from customers,

- issuing delivery documents, based on orders received from suppliers,
- performing the reasons for cashing / counting payments /card,
- providing information on the package of services offered to customers,
- quick resolvation of all complaints received from clients,
- support for storage, storage and delivery preparation to customers

Skills and competencies acquired:

Internet, team work, relationship communication, client orientation, microsoft word excel

Apr 2009 - present Brokerage assistant - part time- CAMPION BROKER SRL
12 years and 1 month Ploiesti | insurance \ Insurance

- ensure the development of the portfolio of clients (individuals

and legal entities)
- offer insurance consulting services and solutions
- follow the performance of contracts and provide support in
their
- general insurance (RCA , CASCO, housing insurance
/life/malpractice )according to the appropriate standards

Skills and competent acquired:

Communication, relationship communication, communication and negotiation skills, attention details,
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Mar 2013 - Nov 2013 Judicial Executor's Assistant - Judicial Executor's Office
9 Months Ploiesti | Legal | -
 - evidence and management of recovery files;

- drawing up documents for the opening of judicial proceedings;

- preparation of records and analyses on the results of the activity;

- relations with the public and state institutions (setting payment deadlines; drafting responses to the
authorities)

- mediation in the process of recovery from natural and legal persons;

- preparation of the necessary documents for the relationship with the National Institute for Persons'
Evidence;

- preparation of necessary notifications to the authorities;

- receiving/shipping current mail;

May 2012 - Jul 2012 Logistics Assistant - SORELIS OILL IMPORT EXPORT
3 months Ploiesti | | Purchases -

- evidence, archiving, centralization of orders received from clients;

- intermediation of the rental of Tirs in order to deliver daily orders;

- drawing upvisas, declarations of conformity, freight transport documents;

- maintaining the connection with the carriers from loading to unloading the goods;

Nov 2010 - Mar 2012 Public Relations and Communication Assistant - SC. ALOMED HEALTH SRL
1 year and 5 months Ploiestand | Public relations |-

- promoting the company's services and informing patients and clients about the services offered;

- preparation and planning of medical checks for clients - occupational medicine;

- making appointments in the reception register based on patient requests;

- daily timekeeping of employees and employees and its monthly centralization;

- communicating with the departments of accounting and human resources, external services, the release
of certificates to employees;

- making payments through the cash register and drawing up primary documents (register of the house;
settlement costs );

Nov 2005 - Sep 2010 Helpdesk-customer support - SC Datek Telecom Srl

4 years and 11 months Ploiesti| Telecommunications | IT / Telecom

- management of telephone calls - internal and external clients - and correspondence, providing technical
support to clients of the company;

- document management - contracts, annexes contracts, vouchers - and their archiving;

- administration of disturbance tickets - pickup, routing to system engineers , solution;

- drawing up documents on the installation of the ADSL internet service;

- verification / evaluation of technical solutions and transmission to customers,at the request of the sales
department;

- evaluation of projects and requests for tenderfrom technical and commercial point of view and
assurance that they are correct/qualitatively drawn up;

- compliance with contractual terms and conditions regarding payment of invoices to suppliers and
deadlines for delivery of services;

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 - drawing up contracts with clients for updating/maintaining sites and verifying their realization.

- meal vouchers

Aug 2005 - Nov 2005 Assistant manager - S.C.TUMSOY SRL

4 months Ploiesti | Public relations |-

- office management activities-secretariat, administrative and correspondence and protocol;

- preparing activity reports; relationship with clients and staff;

- archiving personnel files for company employees;

- issue of certificates requested by employees for the family doctor or other reasons;
- meal vouchers;

Education

1999 - 2003 Faculty - UNIVERSITY “1 DECEMBER 1918" ALBA IULIA

LEGAL SCIENCES | ALBA IULIA

Skills

General skills
Experience in working with clients, Communication skills, Planning skills, Flexibility, Goal-achieving orientation, Goal
setting and prioritization

Skills acquired in the workplace

Internet, team work, relationship communication, customer orientation, microsoft word excel, communication,
communication and negotiation skills, attention details, sales products services

Foreign languages

English - Medium

Other information

Qualifications
Course Manager human resources and communication in English
acquired in Sep 2011

Brokerage Assistant -Champion Broker Srl

acquired in Apr 2009

Course operator input, validation, and processing data

acquired in Feb 2004

Driving License

Category B

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Acquired on 02 Feb
2004

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