Imprint: Ordinance Acceptation Date NR of The Ordinance

INSTRUCTION version 1.
0
System.ccc.eu - Reclamation Implementation date 19.07.2019
IMPRINT
Ordinance acceptation date --- Nr of the ordinance ---

date of first publication 22.07.2019 version 1.0
Created by Sales department Operations specialist Trif Andreea
Accepted by Sales department Operations specialist Marcin Narożnowski
PARTICIPANTS OF THE PROCESS
DEPARTMENT POSITION
SALES DEPARTMENT SALES ASSISTANT
CONTENTES PAGE
1.Home..............................................................................................................................................................2
2.Informations...................................................................................................................................................2
3.Instructions and rules.....................................................................................................................................2
4.Vogele Club.....................................................................................................................................................2
4.1. Card user search.........................................................................................................................................2
5.Product information.......................................................................................................................................3
5.1. Discount......................................................................................................................................................3
5.2. Inside transfers...........................................................................................................................................5
6. Store for shops...............................................................................................................................................5
1.Definition........................................................................................................................................................8
2.Important information:...................................................................................................................................8
3. Reclamations.................................................................................................................................................9
3.1 Reclamation List...........................................................................................................................................9
3.2. New Reclamation........................................................................................................................................9
3.2.1. Add client reclamations...........................................................................................................................9
3.2.2. Add Store Reclamations.........................................................................................................................18
3.3. Signal for the damage of the product.......................................................................................................21
3.4 Sending the reclamation god’s..................................................................................................................23
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INSTRUCTION version 1.0
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1.Home
2.Information
3.Instructions and rules
4.Vogele Club
4.1. Card user search
Please log in on system.ccc.eu
Vogele Club
Card or user search
Write the name and surname of the client in the selected field
Search
Wait until the system is searching
Write the code of the card club – in the last line/down
After writhing the number on paper
Go back in POS for cashing.
Wright manually the number of the card number and follow all the usual steps.
For adding a new card club member use the same way as before.
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5.Product information
5.1. Discount
You will find actual list with products with reduced price (usualy you will receive an email with this
information)
Choose one of the list by click on her name (where is orange color)
Use the filter for ordering the products from the list
After opening the list- right click – print
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You will have available information like – the price from the box/the final price/the percentage reduction. For
CCC articles are available pictures
After printing the list with products you have to print new labels with actual price with Mobile Scanner (MDF)
and Zebra printer, according the rules for signaling reduced products in CCC stores (If you have a box you put
the label on the box (over the old price)/on the label from the shoe/outside insole)
5.2. Inside transfers

When there will be available transfers you will find the product list here.
6. Store for shops

Use the groups that you have on the left side for looking what needed.
Choose the category or write manually what you are looking for.
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……
Select what’s needed and write the quantity
After wrighting the quantity press enter
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Confirm order
Choose the data. Is has to be at least 5 days later than today.
Ok
At the end you will see the list with what you ordered.
7
You will receive the order with the next shipment from Poland.
Note:
You can make an order only from the manager account.
You will order all that you have available from this site: system.ccc.eu.
What you don’t find here you will order from old program McPaper.
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8.Complain
For changing the language, access the upper part of the page (DE)
8.1. Complain list

Choose the filter
And select show
If you whant to search after the number of reclamation just scan in the right corner the number of the
reclamation and automatick the scanned reclamation it will be available.
Store reclamations – article from stock store, discovered by the employee, after making the reception, with
productions/quality defects, such as: accessories missing, stains, different color, missing insole, weak zipper.,
different size. Pre-sale complaints include goods which haven’t been sold yet and have evident defects and
also unpaired footwear.
Client reclamations – products that were sold according to the internal rules of CCC Organizations and in the
terms of guaranty, the quality left the client unsatisfied (broken insole/leather/material). We are considering
available the guaranty only if the client has the receipt for the product and if the defect is from producer fault.
For adding any kind of reclamation in the new system the first step is adding the data of the product on site
system.ccc.eu.
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2.Important information:
Every product with damages has to be recorded on site system.ccc.eu, flagged with the afferent document
(inside the shoe or box) and dots that show clearly where is the damaged part.
The products registered as reclamations has to be putted separate in the warehouse and flagged, until
receiving request in system nPOS. You will be informed in a mail when this kind of requests are available. After
receiving the request you will have instructions regarding the transfer process.
For client reclamations we have 3 steps
- Adding the reclamation

- Making a return for the product (making the connection with the n.o of the reclamation by scanning
the barcode at (’’describing the reason’’)
- If needed cashing the product for replacing the damaged one (at additional note we are making the
connection by scanning the barcode of the return)
Remember that you can register a product in the system only if the client has the receipt.
3.2. New Reclamation

3.2.1. Add client reclamations
In the main pc windows interface you have an icon with google
Please double click
The page system.ccc.eu will be displayed automatic.
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Log in with the name and password that you received on mail, from IT department, for site system.ccc.eu.
Number of employeeCH111111 - this is just an example. Use your own name and password
Passwordclu88tai
After writing the user name and password  select Log in
Complains
New claim
Please select the second option – no
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Fill up all the white empty spaces with the data of the client.
NOTE! All the fields have to be filled (if the client doesn’t have e-mail address just write X)
Scan or write manually the barcode of the product in the marked line.
Scan or write manually the number of the receipt in the marked line.
Introduce manually the size, the price, the data of the receipt (data from the receipt received from the client)
and the data of the reclamation (the day of registration the reclamation).
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Select the damage of the product and describe manually if necessary.
Choose the request of the client and save.
NOTE!
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If all the white fields are completed correctly the system will allow you to save the reclamation. If you receive
an error message you have to go back and fill up all fields with the requested information.
After saving, in the upper part you will have available the option for changing the status of the reclamation.
Change status – finalized
Choose the way of managing the reclamation – change/money back
And click change.
As you will notice, in the bottom part of the page you will see the final status.
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Print
Automatic the printer will print 3 documents
One for the product
One for the client
One for the store
Each paper should be signed by the client in the special place from the bottom of the page (right down corner)
and the employee has to select the way of solving the reclamation.
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The document for the store will be putted in a separate file in the office.
The document for the shoe will be putted in the interior of the article.
All the reclamations from the client will be separated from the rest of the articles from the warehouse.
This step is just for adding the reclamation in the system
Go to Npos for making the return invoice.
At reason choose Reclamation
Quantity – zero
Click describing the reason and scan the number of the reclamation, for creating a connection.
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Follow all the usually steps of creating a return invoice.(Confirm-choose money-ok-print)
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3.2.2. Add Store Reclamations

In the main pc windows interface you will have an icon with google
Double click
The page system.ccc.eu will be displayed automatic.
Please log in with the name and password that you received on mail for system.ccc.eu
Benutzername : CH111111
Passwort: clu88tai
Click log in.
Select Complains
Click - New claim
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In the new page please select the first option – yes
Fill all the empty white spaces: bar code, size, price, data. The data has to be the same in both places.
At number of receipt- leave empty space (is a store reclamation, so we don’t have a receipt)
Choose the damage of the article and describe in words if you have something extra to add.
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Save
Change the status by accessing the menu from above
Complain consideration
Status- completed
Change
Print
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Two documents will be printed automatic
One for the product
One for the store
Each paper should be signed by the employee in the right corner.
The damage of the product will be signalized
Products will be putted in the warehouse separated from all others until new information.
3.3. Signal for the damage of the product
In order to mark the location of a damage of goods on the complaints form, demonstrative photographs have
been prepared. Localization of this defect should be marked in the obvious way (e.g. with a small circle) in
these photographs. In the illustration below there is an example of marking the damage.
In order to mark the location of a damage of goods on the complaints form, demonstrative photographs have
been prepared. Localization of this defect should be marked in the obvious way (e.g. with a small circle) in
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these photographs. In the illustration below there is an example of marking the damage.
In the case of unpaired footwear it is necessary to mark “unpaired footwear” and specify the sizes of half pair shoes in
précised data field ( picture below).
REMEMBER!
IF THE DEADLINE OF ANSWERING THE COMPLAINT IS OVERDUE DUE TO CMPANY’S FAULT, TREAT THE UNCONFORMITY
APPLICATION OF THE GOODS WITH THE AGREEMENT AS A RELEAVANT COMPLAINT AND SUGGEST REPLACING THE
GOOD AT FIRST. IF THE CLIENT IS NOT SATISFIED GIVE THE MONEY BACK.
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3.4 Sending the reclamation god’s
24

Imprint: Ordinance Acceptation Date NR of The Ordinance

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INSTRUCTION version 1.

Ordinance acceptation date --- Nr of the ordinance ---

PARTICIPANTS OF THE PROCESS

Please log in on system.ccc.eu

Card or user search

Wait until the system is searching

Write the code of the card club – in the last line/down

After writhing the number on paper

Go back in POS for cashing.

After opening the list- right click – print

5.2. Inside transfers

6. Store for shops

Select what’s needed and write the quantity

After wrighting the quantity press enter

Choose the data. Is has to be at least 5 days later than today.

You can make an order only from the manager account.

8.1. Complain list

And select show

For client reclamations we have 3 steps

- Adding the reclamation

3.2. New Reclamation

Please double click

The page system.ccc.eu will be displayed automatic.

After writing the user name and password  select Log in

Please select the second option – no

Select the damage of the product and describe manually if necessary.

Choose the request of the client and save.

Change status – finalized

Choose the way of managing the reclamation – change/money back

And click change.

Automatic the printer will print 3 documents

One for the product

One for the client

One for the store

This step is just for adding the reclamation in the system

Go to Npos for making the return invoice.

At reason choose Reclamation

Follow all the usually steps of creating a return invoice.(Confirm-choose money-ok-print)

3.2.2. Add Store Reclamations

The page system.ccc.eu will be displayed automatic.

Click log in.

Click - New claim

In the new page please select the first option – yes

Change the status by accessing the menu from above

Two documents will be printed automatic

One for the product

One for the store

Each paper should be signed by the employee in the right corner.

The damage of the product will be signalized

3.3. Signal for the damage of the product

3.4 Sending the reclamation god’s

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