Professional Documents
Culture Documents
PERFORMANCE MANAGEMENT
CHAPTER 9
PERFORMANCE MANAGEMENT
SKILLS
1. Coaching
2. Coaching Styles
3. Coaching Process
4. Performance Review Meetings
Helping relationship
Manager
Interacts with employee and
Takes active role and interest in performance
1. Give advice
2. Provide guidance
3. Provide support
4. Give confidence
5. Promote greater competence
Implement
Strategies
Give Feedback
11 Prepared By Ridhawati Hj Zakaria
Coaching Process:
Steps covered in Chapter 8
Constraints:
Time
Situation
Activity
Be specific
Use adjectives and adverbs sparingly
Balance positives with negatives
Focus on job-related information
Be comprehensive
Standardize procedures
Describe observable behavior
Main purposes:
1. Help build confidence
2. Develop competence
3. Enhance involvement
4. Improve future performance
1. Be timely
2. Be frequent
3. Be specific
4. Be verifiable
5. Be consistent (over time and across employees)
6. Be given privately
7. Provide context and consequences)
Judge
Evaluate performance
Allocate rewards
Coach
Help employee solve performance problems
Identify performance weaknesses
Design developmental plans
12 golden rules:
1. Be prepared 8. Invite self-assessment
2. Work to a clear structure 9. Discuss performance, not
3. Create the right atmosphere personality
4. Provide good feedback 10. Encourage analysis of performance
5. Use time productively 11. Don’t deliver unexpected
6. Use praise criticisms
12. Agree measurable objectives and a
7. Let individuals do most of the
plan of action
talking
Recognize it
Allow its expression
Accept employee’s feelings
Ask for additional information and clarification (if appropriate)