Usama Bin Hafeez Abbasi

Department of Computer Science

BSCS 2018 – 2022
Technical Writing
Assignment 02
Letter

Rochester Travel Group

3175 Chili Avenue
Rochester, NY 14624
United States of America

11 April 2020

Mr. Kevin Chitwood

Customer Services, Premier Promos
2445 Bemiss Road, Valdosta, GA 31602
United Kingdom

Dear Mr. Kevin Chitwood:

Subject: Claim for refund

On January 11 we placed order for sample of imprinted promotional products for our
company. These included three kinds of jumbo tote bags and a square-ended barrel bag
with fanny pack, as well as a deluxe canvas attaché case and two colors of garment-dyed
sweatshirts Those samples were supposed to be free as per promos policy. According to
your company policy, those sample would only be charged if we kept them. We had
provided you with our company debit card for the assurance. We had returned all the
samples on January 21 through post. We also kept the postal receipt for our record and its
attached with the letter.

We were charged $239.58 by your company as shown by our company bank statement of
February. Immediately we communicate this issue to your company complaint cell. They
assure us to take relevant action. We were promised to be refunded by the end of march.
But our bank statements were completely opposite, and we were not refunded even in the
month of April after communicating twice.

We want you to act on our complain as a responsible personality of Premier Promos

complaint cell. We hope that your company would refund our amount according to
company policy as soon as possible. Hopefully we would have more deals in the future. We
hope those misfortunes would not happen in the future.

Sincerely yours
Usama Bin Hafeez Abbasi
Marketing Manager
usamahafeez.abbasi1234@gmail.com