MACKENZIE LEE

mackenzie.lee@maine.edu PROFILE
Having almost four years of experience with customer service, I have
excellent customer service knowledge while also being able to handle
money correctly. I can easily greet customers and maintain a professional
and friendly disposition. My experience with having multiple work study jobs
during my time attending higher education has allowed me to acquire an
abundance of leadership, communication, and problem-solving skills. I am a
great team player and am willing to adapt to any situation.

EXPERIENCE
Cashier/Customer Service Associate, Walmart; Lincoln, ME — 2016-Present
• Scanning items and processing payments of cash, credit/debit card, or
checks to complete transactions.

• Maintaining cash registers and self-checkouts by keeping a clean

workspace.

• Greet customers in a kindly manner, making sure they found everything

they were looking for.

• Make sure the cash drawer is balanced with the correct amount of money
by ensuring the right amount of change before and after every shift.

• Handle returns and exchanges at the customer service desk along with
answering phone calls and directing them to the right department.

• Complete different money services for customers like sending or receiving

money, cashing a check, paying a bill, or completing a money order.

• Assist other associates on the sales floor with stocking or restocking

merchandise and ensuring the cleanliness of products on the shelves.

Senior Student Ambassador, University of Maine Presque Isle, Presque Isle,

ME — 2017 - Present
• Facilitate campus tours of the University to any prospective students and
their families by greeting them, providing directions, and general
information about the campus.

• Interact with prospective or current students, their families, and other high
school and college counselors.

• Assist with prospective and accepted student events like Accepted

Students Day, Open Houses, and Program Days.
• Demonstrate leadership and professionalism throughout campus.

• Assist Admissions staff with recruitment of new students by answering and

making phone calls, sending emails, and preparing mail.

Owl Mentor, University of Maine Presque Isle, Presque Isle, ME — 2019-

Present
• Communicate with an assigned group of new students and be able to
answer any questions that may be asked.

• Assist with New Student Orientation at the beginning of fall semester and
with welcome week activities at the beginning of spring semester.

• Provide support to mentees throughout their first year of college.

• Encourage mentee involvement throughout the campus and community.

• Attend two programs with mentees each semester along with planning and
leading two programs for the group each semester.

• Relay any concerns about students to the appropriate individuals.

Resident Assistant, University of Maine Presque Isle, Presque Isle, ME —

2019 - 2020
• Create a positive living environment for all residents.

• Be able to resolve conflicts between residents throughout the building

assigned and other residence halls.

• Implement and enforce all University policies of living on-campus.

• Address any resident’s needs while promoting academic excellence and

encouraging involvement.

• Promote interaction and create community between all residents.

• Develop, market, and lead hall programs to promote socialization, diversity,

education, and wellness as well as create new bulletin boards and door
tags every month.

• Assist in new Student Orientation for incoming students at the beginning

of fall semester along with welcome week activities during the spring
semester.
• Communicate and collaborate with other University offices like counseling,
student activities, campus security, maintenance, etc.

Team Member, Tim Horton’s; Lincoln, ME — 2015 - 2016

• Consistently providing friendly guest services and heartfelt hospitality.

• Take food orders and preparing them within a 2-3 minute time frame.

• Prepare and bake food in a timely manner while also handling and storing
food correctly.

• Operate cash registers along with drive-through window quickly and

efficiently.

• Keep restaurant clean and sanitized.

EDUCATION
University of Maine at Presque Isle — Elementary Education, 2017 - Present
• Currently enrolled, expected to graduate either May or December of 2021.

Mattanawcook Academy — High School Diploma, 2012 - 2016

SKILLS
• Customer service knowledge

• Problem-solving abilities

• Excellent communication and interpersonal skills

• Reliable team player

• Friendly and polite disposition

• Collaborative with others

• Adaptable

• Exceptional organization skills