DATA TABULATION

How would you identify a fuel retailoutlet?

Preferences % of respondents

Company name 63%

Location of outlet 27%

Retail outlet name 10%

% of respondents

10%
 27%

63%

Company name Location of outlet Retail outlet name

 Inference

Most of the people know the retail outlet by the company’s name

Are you company specific about where youfuel?

Preferences % of respondents

Yes 29%

No 71%

% of respondents

29%

YesN
o

71%
Inference

Most of the people are not company specific about the fuel
 f other brands having retail outlets?

Preferences % of respondents

Yes 87%

No 13%

% of respondents

13%

Yes
No

87%

Inference

Most of the people are aware of other brand having retail outlets.
 Are you aware of our brandXTRACARE?

Preferences % of respondents

Yes 52%

No 48%

% of respondents
 48%

52%

Yes No

Inference

Most of the people are aware of the brand XTRACARE.

 Are you aware of the services provided by the XTRACARE retailoutlets?

Preferences % of respondents

Yes 35%

No 65%

% of respondents
 65%

35%

Yes No

Inference

Most of the people are not aware about the various services provided by the XTRACARE
retail outlets.
 ervices provided at the retail outlets are displayed at

the monolith?
Preferences % of respondents

Yes 36%

No 64%

% of respondents
 64%

36%

Yes No

Inference

Most of the people are not aware that the various services which are provided by the retail outlets
are displayed at the monolith.
 Does a well dressed pump attendant in uniform appeal toyou?

Preferences % of Respondents

Yes 97%

No 3%

% of Respondents

3%

Yes
No

97%

Inference

Most of the people are appealed by a well dressed pump attendant.

 Have you ever experienced any absurd or abrupt behavior from the pumpattendant?

Preferences % of respondents

Yes 28%

No 72%

% of respondents

28%

Yes
No

72%

Inference
Most of the people have experienced a good behavior from the pump attendant.
 Have you ever been informed by the pump attendant about the fuelchecks?

Preferences % of respondents

Yes 47%

No 53%

% of respondents
 53%

47%

Yes No

Inference

Most of the people are not informed about the fuel check by the pump attendant.
 m at the retail outlet?

% of respondents

17%

Yes
No

83%

Inference

Most of the people have not used washroom at the retail outlets.
 retail outlets provide free density and quantity

Preferences % of respondents

Yes 27%

No 73%

% of respondents

27%

Yes
No

73%

Inference

Most of the people are not aware about the free density and quality checks.
 Are you aware of the fuel automationsystem?

Preferences % of respondents

Yes 36%

No 64%

% of respondents
 64%

36%

Yes No

Inference

Most of the people are not aware of the fuel automation system.
 Are you comforted by the fuel being provided electronically ormanually?

Preferences % of respondents

Electronically 88%

Manually 12%

% of respondents

12%

Electronically
Manually

88%

Inference
Most of the people prefer electronic fueling.
 Every customer is to be serviced with an automated bill. Have you ever been serviced
without an automatedbill?

Preferences % of respondents

Yes 58%

No 42%
 Have you ever used non fueling services such as ATM at the retailoutlets?

Preferences % of respondents

Yes 61%

No 39%
LIMITATIO S
N

The perception and interpretation of the data may not be 100% free from errors
and may be affected by respondent’s biased mindset to some extent

Sample size is large and large sample size is comparatively difficult to handle and
analyze.

Convenient sampling has been used.