CHAPTER IV

DATA ANALYSIS AND INTERPRETATION

4.1 SIMPLE PERCENTAGE

TABLE NO- 4.1.1

CLASSIFICATION OF THE RESPONDENTS BASED ON RESIDENTIAL

AREA

S.NO RESPONSE NO. OF PERCENTAGE

RESPONDENTS

1 RURAL 43 22.

2 SEMI RURAL 58 30.9%

3 URBAN 61 32.4%

4 SEMI URBAN 26 13.8%

TOTAL 100 100%

SOURCE: Primary data

INTERPRETATION

 Among 100% respondents, the most of the respondents (32.4%) are in URBAN area,
(30.9%) respondents are belonging SEMI RURAL, (22.9%) respondents are belonging
RURAL, (13.8%) respondents are belonging SEMI URBAN.
 The majority (32.4%) of the respondents are URBAN.

1
 CHART NO- 4.1.1

CLASSIFICATION OF THE RESPONDENTS BASED ON RESIDENTIAL

AREA

35
32.4
30.9
30

25 22.9
PERCENTAGE

20

13.8
15

10

0
1 2 3 4
RESIDENTIAL AREA
 TABLE NO- 4.1.2

CLASSIFICATION OF THE RESPONDENTS BASED ON GENDER

S.NO RESPONSE NO. OF PERCENTAGE

RESPONDENTS
(%)

1 MALE 122 64.9%

2 FEMALE 66 35.1%

TOTAL 188 100%

SOURCE: Primary data

INTERPRETATION

 Among 100% respondents,(64.9%) respondents are belonging to male; remaining

(35.1%) respondents are female.
 The majority (64.9%) of the respondents are male.
 CHART NO- 4.1.2

CLASSIFICATION OF THE RESPONDENTS BASED ON GENDER

35.1%

MALE FEMALE

64.9%
 TABLE NO- 4.1.3

CLASSIFICATION OF THE RESPONDENTS BASED ON AGE GROUP

S.NO RESPONSE NO. OF PERCENTAGE

RESPONDENTS
(%)

1 LESS THAN 20 YEARS 21 11.2%

2 BETWEEN 21 YEARS TO 105 55.9%

30 YEARS

3 BETWEEN 31 YEARS TO 43 22.9%

40 YEARS

4 BETWEEN 41 YEARS TO 8 4.3%

50 YEARS

5 GREATER THAN 50 11 5.9%

YEARS

TOTAL 188 100%

SOURCE: Primary data

INTERPRETATION

 Among 100% respondents, the most of the respondents (55.9%) are 21 to 30 years,
(22.9% )respondents are belonging 31 to 40 years, (11.2%) respondents are belonging
less than 20 years, (5.3%) respondents are belonging greater than 50 years, (4.3%)
respondents are belonging 41 to 50 years
 The most of the respondents (55.9%) are belonging 21 to 30 years.
 CHART NO- 4.1.3

CLASSIFICATION OF THE RESPONDENTS BASED ON AGE GROUP

5.9%

4.3%

22.9%
AGE GROUP Series1

55.9%

11.2%

0.00% 10.00% 20.00% 30.00%

PERCENTAGE
 TABLE NO- 4.1.4

CLASSIFICATION OF THE RESPONDENTS BASED ON OCCUPATION

S.NO RESPONSE NO. OF PERCENTAGE

RESPONDENTS
(%)

1 BUSINESS 37 19.7%

2 PROFESSIONAL 51 27.1%

3 ACADEMICIANS 40 21.3%

4 UNEMPLOYED 35 18.6%

5 OTHERS 25 13.3%

TOTAL 188 100%

SOURCE: Primary data

INTERPRETATION

 From above table shows that, the most of the respondents (27.1%) are Professional,
(21.3%) respondents are belonging Academicians, (19.7%) respondents are belonging
Business, (18.6%) respondents are belonging Unemployed, (13.3%) respondents are
belonging others.
 The most of the respondents (27.1%) are belonging Professional.
 TABLE NO- 4.1.4

CLASSIFICATION OF THE RESPONDENTS BASED ON OCCUPATION

OCCUPATION
30.00%
27.10%

25.00%
21.30%
PERCENTAGE

19.70%
20.00% 18.60%

15.00% 13.30% Series1

10.00%

5.00%

0.00%
1 2 3 4 5
 TABLE NO- 4.1.5

CLASSIFICATION OF THE RESPONDENTS BASED ON FAMILY TYPE

S.NO RESPONSE NO. OF PERCENTAGE

RESPONDENTS
(%)

1 NUCLEAR FAMILY 105 55.9%

2 JOINT FAMILY 83 44.1%

TOTAL 188 100%

SOURCE: Primary data

INTERPRETATION

 Among 100% respondents, (55.9%) respondents are belonging to Nuclear family;

remaining (44.1%) respondents are Joint family.
 The most of the respondents (55.9%) respondents are belonging to Nuclear family.
 CHART NO- 4.1.5

CLASSIFICATION OF THE RESPONDENTS BASED ON FAMILY TYPE

21.80%

1
2

51.60%
 TABLE NO- 4.1.6

CLASSIFICATION OF THE RESPONDENTS BASED ON FAMILY SIZE

S.NO RESPONSE NO. OF PERCENTAGE

RESPONDENTS
(%)

1 BELOW THAN 3 41 21.8%

MEMBERS

2 BETWEEN 4 TO 6 97 51.6%
MEMBERS

3 BETWEEN 7 TO 9 25 13.3%
MEMBERS

4 BETWEEN 9 TO 11 12 6.4%
MEMBERS

5 GREATER THAN 11 13 6.9%

MEMBERS

TOTAL 188 100%

SOURCE: Primary data

INTERPRETATION

 From above table shows that, the most of the respondents (51.6%) are belonging 4 to 6
members, (21.8%) respondents are belonging below 3 members, (13.3%) respondents are
belonging 7 to 9 members, (6.9%) respondents are belonging greater than 11members,
(6.4%) respondents are belonging 9 to 11 members
 The most of the respondents (51.6%) are belonging 4 to 6 members.
 CHART NO- 4.1.6

CLASSIFICATION OF THE RESPONDENTS BASED ON FAMILY SIZE

60.00% 51.60%

50.00%
PERCENTAGE

40.00%

30.00%
21.80%

20.00% 13.30%

6.40% 6.90%
10.00%

0.00%
1 2 3 4 5
FAMILY SIZE
 TABLE NO- 4.1.7

NUMBER OF YEARS USING IN MSA SHIPPING

S.NO RESPONSE NO. OF PERCENTAGE

RESPONDENTS
(%)

1 MY BUSINESS HAS 21 11.2%

NOT WORKED
WITH MSA
SHIPPING YET

2 UNDER 1 YEAR 99 52.7%

3 1-3 YEARS 46 24.5%

4 MORE THAN 3 22 11.7%

YEARS

TOTAL 188 100%

SOURCE: Primary data

INTERPRETATION

 From above table shows that, the most of the respondents (52.7%) are belonging to under
1 year , (24.5%) respondents are belonging 1 to 3 year, (11.7%) respondents are
belonging more than 3 years, (6.9%) respondents are belonging to My business has not
worked.
 The most of the respondents (52.7%) are belonging to under 1 year.
 CHART NO- 4.1.7

NUMBER OF YEARS USING IN MSA SHIPPING

45.00%
42.60%

40.00%

35.00%

27.70%
PERCENTAGE

30.00%

25.00% 22.90%

Series1
20.00%

15.00%

10.00% 6.90%

5.00%

0.00%
1 2 3 4
 TABLE NO- 4.1.8

BUSINESS WITH AN INTERNATIONAL LOGISTICS

S.NO RESPONSE NO. OF PERCENTAGE

RESPONDENTS
(%)

1 YES 129 68.6%

2 NO 59 31.4%

TOTAL 188 100%

SOURCE: Primary data

INTERPRETATION

 Among 100% respondents, (68.6%) respondents are belonging to YES; remaining

(31.4%) respondents are NO.
 The majority of the respondents are YES (68.6%) .
 CHART NO- 4.1.8

BUSINESS WITH AN INTERNATIONAL LOGISTICS

50.00%
PERCENTAGE

42.60%
40.00%
27.70%
30.00%
20.00%

Series1
10.00%
0.00%
Series1
1
2

OPTION
 TABLE NO- 4.1.9

RECOMMEND MSA SHIPPING

S.NO RESPONSE NO. OF PERCENTAGE

RESPONDENTS
(%)

1 YES 123 65.4%

2 NO 65 34.6%

TOTAL 188 100%

SOURCE: Primary data

INTERPRETATION

 Among 100% respondents, (65.4%) respondents are belonging to YES; remaining

(34.6%) respondents are NO.
 The majority of the respondents are YES.
 CHART NO- 4.1.9

RECOMMEND MSA SHIPPING

50.00%
PERCENTAGE

42.60%
40.00%
27.70%
30.00%
20.00%
10.00%
0.00%

1
2
 TABLE NO- 4.1.10

RELATIONSHIP WITH EMPLOYEES

S.NO RESPONSE NO. OF PERCENTAGE

RESPONDENTS
(%)

1 YES 122 64.9%

2 NO 66 35.1%

TOTAL 188 100%

SOURCE: Primary data

INTERPRETATION

 Among 100% respondents, (64.9%) respondents are belonging to YES; remaining

(35.1%) respondents are NO.
 The majority of the respondents are YES.
 CHART NO- 4.1.10

RELATIONSHIP WITH EMPLOYEES

50.00%
PERCENTAGE

42.60%
40.00%
27.70%
30.00%

20.00%

10.00%

0.00%
1
2
 TABLE NO- 4.1.11

EFFECTIVENESS OF MSA SHIPPING COMMUNICATION

S.NO RESPONSE NO. OF PERCENTAGE

RESPONDENTS
(%)

1 POOR 12 6.4%

2 BELOW AVARGE 17 9.0%

3 AVERAGE 45 23.9%

4 ABOVE AVERAGE 66 35.1%

5 EXCELLENT 48 25.5%

TOTAL 188 100%

SOURCE: Primary data

INTERPRETATION

 From above table shows that, the most of the respondents (35.1%) are belonging ABOVE
AVERAGE, (25.5%) respondents are belonging to EXCELLENT, (23.9%) respondents
are belonging AVERAGE, (9.0%) respondents are belonging BELOW AVARGE, (6.4%)
respondents are belonging Poor
 The most of the respondents (51.6%) are belonging ABOVE AVERAGE.
 CHART NO- 4.1.11

EFFECTIVENESS OF MSA SHIPPING COMMUNICATION

42.60%
45.00%

40.00%

35.00%
PERCENTAGE

30.00% 27.70%
22.90%

25.00%
Series1
20.00%

15.00%

10.00% 6.90%

5.00%

0.00%
1 2 3 4 5
 TABLE NO- 4.1.12

CONTINUOUS SUPPORT FROM THE SHIPPING

S.NO RESPONSE NO. OF PERCENTAGE

RESPONDENTS
(%)

1 POOR 18 9.6%

2 BELOW AVARGE 25 13.3%

3 AVERAGE 38 20.2%

4 ABOVE AVERAGE 75 39.9%

5 EXCELLENT 32 17.0%

TOTAL 188 100%

SOURCE: Primary data

INTERPRETATION

 From above table shows that, the most of the respondents (39.9%) are belonging ABOVE
AVERAGE, (20.2%) respondents are belonging to AVERAGE, (17.0%) respondents are
belonging EXCELLENT, (13.3%) respondents are belonging BELOW AVARGE, (9.6%)
respondents are belonging Poor
 The most of the respondents (39.9%) are belonging ABOVE AVERAGE.
 CHART NO- 4.1.12

CONTINUOUS SUPPORT FROM THE SHIPPING

45.00% 42.60%

40.00%

35.00%

30.00% 27.70%

22.90%
25.00%
Series1
20.00%

15.00%
6.90%
10.00%

5.00%

0.00%
1 2 3 4 5
 TABLE NO- 4.1.13

PAY A FEE FOR DELIVERY

S.NO RESPONSE NO. OF PERCENTAGE

RESPONDENTS
(%)

1 YES 71 37.8%

2 DEPENDS 98 52.1%

3 NO 19 10.1%

TOTAL 188 100%

SOURCE: Primary data

INTERPRETATION

 Among 100% respondents, (52.1%) respondents are belonging to DEPENDS; remaining

(37.8%) respondents are YES, (10.1%) are belonging to NO
 The majority of the respondents are DEPENDS.
 CHART NO- 4.1.13

PAY A FEE FOR DELIVERY

60.00% 52.10%

50.00%
37.80%
PERCENTAGE

40.00%

30.00% Series1

20.00% 10.10%

10.00%

0.00%
YES DEPENDS NO
 TABLE NO- 4.1.14

PREFERRED MODE OF PAYMENY

S.NO RESPONSE NO. OF PERCENTAGE

RESPONDENTS
(%)

1 ON CASH 40 21.3%

2 DEBIT CARD 97 51.6%

3 CREDIT CARD 41 21.8%

4 OTHERS 10 5.3%

TOTAL 188 100%

SOURCE: Primary data

INTERPRETATION

 Among 100% respondents, the most of the respondents (51.6%) are in DEBIT CARD,
(21.8%) respondents are belonging CREDIT CARD, (21.3%) respondents are belonging
ON CASH, (5.3%) respondents are belonging OTHERS
 The majority of the respondents (51.6%) are in DEBIT CARD.
 CHART NO- 4.1.14

PREFERRED MODE OF PAYMENY

60.00% 51.60%

50.00%
PERCENTAGE

40.00%

30.00% 21.30% 21.80%

Series1

20.00%

5.30%
10.00%

0.00%
1 2 3 4
MODE OF PAYMENY
 TABLE NO- 4.1.15

IMPLEMENT 3PL FOR SOLVING PROBLEM

S.NO RESPONSE NO. OF PERCENTAGE

RESPONDENTS
(%)

1 DEFINITELY 52 27.7%

2 NEVER 80 42.6%

3 FUTURE PALN 43 22.9%

4 IMPLEMENTING 13 6.9%
DIFFERENT SHIPPING
PLAN

TOTAL 188 100%

SOURCE: Primary data

INTERPRETATION

 Among 100% respondents, the most of the respondents (42.6%) are in NEVER, (27.7%)
respondents are belonging DEFINITELY, (22.9%) respondents are belonging FUTURE
PALN, (6.9%) respondents are belonging IMPLEMENTING DIFFERENT SHIPPING PLAN.

 The majority of the respondents are NEVER.

 CHART NO- 4.1.15

IMPLEMENT 3PL FOR SOLVING PROBLEM

6.90%
4
SOLVING PROBLEM

22.90%
3

Series1

42.60%
2

27.70%
1

0.00% 10.00% 20.00% 30.00% 40.00% 50.00%

PERCENTAGE
4.2 WEIGHTED AVERAGE METHOD

TABLE NO- 4.2.1

LEVEL OF SATISFICATION TOWARS VARIOUS FACTORS

FACTORS E AA A BA P TOTAL MEAN RANK

WEIGH WEIGH
T T

Customs clearance information 3 10 41 65 69 377 2.005 5

Document processing 2 22 57 81 26 457 2.430 3

Service needs of shipment 4 21 54 68 41 443 2.356 4

Export and import pricing 7 36 63 53 29 503 2.675 2

Overall Rating of Shipment 18 23 58 54 35 591 3.143 1

(E- EXCELLENT, AA- ABOVE AVERAGE, A-AVERAGE, BA- BELOWAVERAGE , P- POOR )

Interpretation:
In Weighted average analysis I found that Overall rating of shipment is gather rank 1.
Following that Export& Import are rank 2, Document processing are rank 3, relevant to that
customs clearance are rank 5.
 CHART NO- 4.2.1

WEIGHTED AVERAGE ANALYSIS

90
81
80

68 69
70 65
63
58
PERCENTAGE

57
60 54 5354
Customs clearance information
50
41 41 Document processing
40 36 Service needs of shipment
35
Export and import pricing Overall Rating of Shipm
29
3026
2221 23
18
20
10
10 7
32 4

0
1 2 3 4 5
FEQUENCY
4.3 CHI-SQUARE ANALYSIS

RELATIONSHIP BETWEEN MONTHLY INCOME AND KIND OF

PRODUCT EXPORTED

H₀: There is no association between monthly income and kind of product

Variables: Monthly income and kind of product.

Level of Significance: 0.05(5%)

TABLE NO 4.3.1

Level of
S NO. Particulars Value df Significance

INCOME

1 VS
2.067a 3 .559
KIND OF PRODUCT

INTERPRETATION

o There is no significant between monthly income and kind of product

o In this study, null hypothesis is accepted.
 RELATIONSHIP BETWEEN MARITAL STATUS AND KNOW ABOUT
MSA SHIPPING

H₀: There is no association between marital status and know about MSA shipping.

Variables: Marital status and know about MSA shipping.

Level of Significance: 0.05(5%)

TABLE NO 4.3.2

Level of
S NO. Particulars Value df Significance

MARITAL STATUS

1 VS
.387
KNOW ABOUT MSA .192 a
1
SHIPPING

INTERPRETATION

o There is no significant between monthly income and kind of product

o In this study, null hypothesis is accepted.
 4.4 HENRY GARRETT RANKING

TABLE NO 4.4.1

Factors which are followed MSA shipping

S. FACTORS R R R R R TOTAL PERCENTAGE RANK

NO 1 2 3 4 5 VALUE (%)

1 Timely 32 56 38 42 20 9840 52.34 1

delivery

2 Delivery of 52 22 36 52 28 9800 52.12 2

cargo

3 Pricing 41 30 33 41 43 9240 49.148 4

4 Service 20 57 33 22 56 8850 47.07 5

5 Safety of 43 26 48 33 38 9455 50.29 3

cargo

SOURCE: Primary data

Percentage positions and their corresponding garrets table value

Percentage= 100(R-0.5)/n
INTERPRETATION

The analysis of garrett’s ranking reveals that the which factors highly satisfy the

customer as well as services quality on MSA shipping, in that Rank 1 occupied timely delivery

of cargo with total score of 9840 , the prompt delivery of cargo with total score 9800 ,at the lost

improving occupied after sales service with total score of 8850.

TABLE NO 4.4.2

S NO. PERCENTAGE GARRET’S TABLE VALUE

POSITION VALUE

1 100(1-0.5)/5 =10 75 10.06

2 100(2-0.5)/5 =30 60 30.61

3 100(3-0.5)/5 =50 50 50.00

4 100(4-0.5)/5 =70 40 69.39

5 100(5-0.5)/5 =90 25 89.94

The above table percentage positions for the ranks 1,2,3,4 & 5 are the corresponding Garret’s
table value. For rank 1 the calculated percentage positions value is 10 and the table value is 75,
this value is given in the garret ranking table for the percentage 10.60 which is near 10. As link
for all the calculated positions, the table values are referred garret ranking table.