Title:

Operation and Maintenance Manual for Elevators

Copyright © 2004 ThyssenKrupp Elevator (India) Pvt. Ltd.

The contents of this catalogue are protected by copyright.

All rights reserved. No part of this publication may be reproduced for any purpose, in
any form or by any means by prints, photo print, photocopier, microfilm or in any other
way, either known or yet unknown, or stored in a retrieval system without the prior
written permission of the publisher. The same applies to later revisions of the manual.

Published in India by:

ThyssenKrupp Elevator (India) Pvt. Ltd.
“VardhanHouse”,A-24,StreetNo.3
MIDCAndheri(E),Mumbai-400093(INDIA)
Tel.:+91-22-66902300,Fax:+91-022-66902399

For limited circulation to TKEI authorised personnel and customers only.

1
 Owner’s Identification & Record
Owner: _____________________________________________________________________
Type of building: _____________________________________________________________
Name: _____________________________________________________________________
Address of installation:

Billing address: ______________________________________________________________

Phone nos.: ________________________________________________________________

Elevator identification nos.: ____________________________________________________
No of elevators: ______________________________________________________________
Details of the elevator/s: _______________________________________________________
Type of elevator/s: ___________________________________________________________
No. of Travels allowed per hour: _________________________________________________
Date of installation:

Contractual period:
Customer service reference no/s.: _______________________________________________
Location of nearest service centre:

Owner’s Authorized Representative For ThyssenKrupp Elevator (India) Pvt. Ltd.

Name, Signature & Stamp Name, Signature & Stamp

The Warranty on the Elevator/s is valid only if the details are filled, signed and stamped jointly by
the ThyssenKrupp Elevator’s Authorized Person and Owner’s Representative.

2
 Table of Content
Owner’s Identification & Record 3
Know Your Elevator 6
Location of Major Parts, Components, Assemblies 7
& Equipments
Housekeeping .......................................................................................................11
Machine Room ......................................................................................................11
Elevator Car & Entrance .......................................................................................12
Elevator Pit & Shaft ...............................................................................................13
Cleaning Schedule ................................................................................................14
Why ThyssenKrupp Service ?..............................................................................15
Operating Instructions ...........................................................................................17
General ..................................................................................................................17
Duties of the Owner ..............................................................................................19
General Safety Instructions ..................................................................................21
Description of the Installation ...............................................................................23
Operation of the Installation..................................................................................25
Cleaning.................................................................................................................27
How to Rescue Trapped Passengers from Traction ..........................................30
Elevators
General ..................................................................................................................30
Electro-mechanically Driven Elevators (Traction) ...............................................30
without automatic Rescue Device
How to Rescue Trapped Passengers from Hydraulic ........................................33
Elevators
General ..................................................................................................................33
Electro-hydraulically Driven Elevators .................................................................33
Rescue Operation in case of Passengers Trapped............................................35
Due to Power Failure
Trouble Shooting ...................................................................................................38
Do’s and Dont’s for Safe Use of Elevators ..........................................................39
Our Service Network in India................................................................................40

3
 Know your Elevator

Machine Room

Traction Machine

Controller

Trap Door
Speed Governor

Machine Room

Access

KNOW
YOUR
ELEVATOR
Elevator Pit Elevator Shaft

Buffers

Car Operating

Panel

Elevator Car
Landing

Door
Landing Call Board

4
Location of Major Parts, Components, Assemblies and Equipments

Location Major Parts Assemblies Equipments

M a c h i ne R o o m Ge a r h o u s i n g a n d g e a r b o d y ,
wor m s haf t , wor m b ear i ng s ,
Tr ac t i on
wor m wheel , wheel s haf wheel
Mac hi newi t h
t,

s h a f t b e a r i n g, p e d e s t a l b e a ri n g ,
a c c e s s o ri e s
b r ak ed r um or c oup l i ng , hal f ,
c oup l i ng , b o , nu s p l i t p i ns
l t t,

Traction sheave
El e v a t o r Vi b r a t i o n a b s o r b e r f i x i n g b o s ,
Mac hi ne Mac hi neb as e s tay b r a c k e t
l t

Coupling half, bearings, flywheel ,

r ot o ar m at ur e, end c ov e s t at or
Hoi s t m ot or r , r ,

or f i el d, c ool i ng f anand
t her m i s t or s

Solenoid, brake shoe bracket ,

Brake brake shoe, shoe l iners, brake
contact
Speed
monitoring
s wi t c h
S p e e d Go v e r n o r
Sp eed g ov er nor
Ro p e l e d g e , s p e e d g o v e r n o r
as s em b l y ( t op
c ont ac t
p ar t )

Ca b i n e t , S PP, TH OL r el ay ,
Co n t r o r w h
l e

Ac c es s or i es
i t

Har d war e c o n t a c t o r s , Re l a y s , PCB s,

c onnec t or , wi r i ng

Software Logic computer

D e l f e c t o r Pu l e y
Def l ec t or B e a ri n g
( m ay not b e
s,

p ul ey S p a c e r , Gr e a s e Cu p ,
r eq ui r ed al
B e a r i n g fr a m e L o c k Pl a t e
in

t heel ev at or s )

Automatic
Rescue Device
(optional )

Exhaust fan, Tube l ights, 3 phase

Owner's Scope and 1 phase isolators (main
switch)

5
 Location Major Parts Assemblies Components
Hois way
t- Gu e id Rai ls Car and coun r te Joint-plate, guide bracket,
weight guide hardwar e, pi t bracket
rail s
U own pd Ro e l r s w i t c h , f i x i n g b ra c k e t,

e na w h o e a CA M
Sw he
t r mi l s c p r t ing
L
i t

an u own
i m i t i t c s
d p -d

w h
l i mi t s i t c

Trave l ing Cable Trave ling cabl e Cable hanging bracket

T un an
Sha W n
r k i ng d

w n
f t i r i g
p i p in g , i r i g

Su en
a e o e u n
a o Ca
s p s io pl t , r p s s p,
E
h n u u e us p ens
l e v t r r

w hF a ean To o e
t i m b l e,s io p l e y , p l y

ua o e on a o e on a
i t r m d py k

Sa e Ge a
g r d, y k c t c t , y k c t c t

e e Go o e e e T a
f t y r
l v r , v r p l v r , i e b r

O e a w h uf er s t r n
Bo o a e
v r lo ds i t c , b i k i g

e a ehan a e oa
t mf r m &

a a o
p l a t , c bl gb r c k t , l d

en
c r pl t f r m
s s ing d e e
v i c

Sa e w e e u e hoe n
Sa e Ge a
f ty dg , g id s , l i k
f t y r
We dg e o
b x ro d

Guide shoes Guide sho e, bracket, bricator

lu

Ho t i s Rope

Governor ro pe
Landing Doors
(Automatic or
Manual )
Car and
Accessories
Counter Weight s
Car terminal
E l ev tor
a car Car Top oof /R board or car Fixing bracket
junction box
Ma n enan e
n a e a w h o
i t c
F
oa o
i x i gbr c k t , m ins i tc , s t p

w h up&downbut ons
b r d r

n e on oa
s i t c ,
i s p c t i b rd

La w h ua o e
L h oa
mp i t g rd, 3 p ins c k t,

w h
i g t b r d
s i t c

Ret ing cam

i r

(for manual Solenoid coil, retiring cam

door elevator)

6
 Location Major Parts Assemblies Components
Door moto r , doo r drive-mechan m, i s

Door operator belt & pu ley or chain and sproket

Car Top/Roof (for auto door Speed contro ler swi tche car gat e s,

elev or)
at switch (KT door swi tch (JT) , ) ,

Top track or hanger rail

Ca oa
Bu on o e a ee
r b r d

Ca o e a n
t s ( f r d t i l s pl s

a e
r p r t i g

ane COP
p g 2 3 )
p l ( )

Stop alarm, door open, door close,

start, car fu l (non stop), direct ion
se inching,
t, emergency ligh push t,

bu tons
Switches
Au o ATT e w h
t / an
k y s i t c , l i g ht , f

In a o di c t r s

Ca e e ARD
l r gi s t r , , Bu z z e r

E e
l vat o Car r

CP I D i gi t a l f l oo r , d i r e c t i ona ow r

Ca r I n s i d e
I n e
t r c o m S ea e p k r

Cage panels
l ht board
ig

Fan
False ceil ing
Car flooring
Car Door s
(Automat ic or
Manual )
Bo tom track, door ro ler, door
panels,
Car gate Bo tom Shoe safety edge or s,

Infrared beam or infrared screen

(option , for auto doors only )
a l

O o S
i l n r p r i g

Bu e s o Ca RCC sock e ou n o
El e a o P
f r f r r l , gr t i gb l t,

an Coun s
v t r
uf er
i t

d ter b

We h i g t

S e e G o v e n or
F xi n acke
p d r

P Pu e y
i gb r t
i t l

Balance weight

7
 Location Major Parts Assemblies Components
Rope
Compensat n io

Pu ley (for
gearless
e vator
l e only)
Compensat n io

Chain (optional )
Lan di n ca
g l U u on
pb t *

Lan Boa b u to ns Do w n u o n b t *

gs
d in g r d
L an
Ha u ons
d in
( l b t )
D a CP
n ca s
i gi t l I *

owna ow ca e a n
I di tor *
U p -d r r , l r g i s t r t io *

F eman
i r Swi h* tc

Alarm Be l
Bagota Up-down arrow
Indicator* Digital CPI gong
Th ca nex i s r t,

ou
e s a o n gh o u
gr p
CP
su e v so y n ca s
I, r gi t r t i l i t f r p&

ownca ec ona ows

p r i r I di tor

oa
d l s , d i r t i r r *
b r d

in ca o s di t r *

* Depend on elevator design, not applicable for all elevators.

8
 House Keeping

Elevators are not only an integral part of high-rise buildings but also play an
important role in enhancing both their reputation and prestige. Investment
on installation of elevators in high-rise buildings is a major capital investment
in utilities found critical to the efficiency of buildings. The elevators remain in
constant use over a period of their life span and therefore warrant dedicated
constant care. Housekeeping keeps elevators operating at their best. The co-
operation from owners / users of elevators in housekeeping as described
here below shall help us to serve them better.

Machine Room

• Should not be used for storage

of materials not connected with
Elevator Maintenance.

• To be properly ventilated and

illuminated.

• Water seepage in the machine

room should be prevented.

• Machine room should be

cleaned once in a month and
white-washed periodically.

• To ensure windowpanes are in

place & no water seepage from
roof or broken panes.

• Machine room should always be

kept under lock and key.

• Machine room entry should be

only to authorized persons.

• Access to machine room

should be safe and well lit.
9
Elevator Car & Entrance

• The elevator car interior should

be cleaned everyday.
• Fan, lighting
system,emergency light, alarm
bell should be checked
everyday.
• Water should not be used for
cleaning of elevator car
interiors.
• Elevator car door should be
cleaned everyday.

• The landing entrances, landing

doors should be cleaned
everyday.
• Proper illumination should be
provided in the elevator lobby
and should be checked
everyday.

• The elevator car flooring, car

sills, landing sills should be
cleaned everyday in order to
facilitate easy and smooth
operation of elevator door
system.

10
Elevator Pit & Shaft
(Hoist-way)

• Waste paper, cigarette butts,

rags or any other waste
materials should not be thrown
through the gap between the
door & the landing threshold
into the elevator shaft or onto
the car top.

• Illumination arrangements in
the hoist-way should be
adequate in order to have good
visibility.

• Water seepage into the pit

should be prevented.

• Cleaning of the pit to be carried

out in the presence of TKEI
personnel.

11
 Cleaning Schedule (Owner’s Scope)

Daily:
• Door sills

• Elevator lobby
• Elevator flooring
• Elevator car
• Machine room access
• Elevator car and landing doors
Weekly:
• Elevator ceiling
Monthly:
• Elevator pit

• Elevator machine room

• Elevator machine room doors/windows to be checked and to
be kept intact
• Water seepage in to machine room/hoist-way and pit to be
prevented in all seasons
Bi-yearly:
• Whitewash of machine room & hoist way
• Machine room door/stair case,windows to be painted

12
 Why ThyssenKrupp Service?

A ThyssenKrupp elevator
contract is as user-friendly as
the service it provides. Our
entire focus is on:-

• Fulfilling commitments

• Quality spare parts

• Excellent knowhow of Elevator

Technology

• Regular training

• Essential and effective tools

• Comprehensive technical
support

• Closeness to customers with

86 service centres located at
strategic places all over India

• Supported on modernisation
packages

• Customised service packages /

schedules to customer’s needs

• Elevator Logistic Centre

ensures supply of critical as
well as regular spares speedily
13
 Dedicated Maintenance Teams

Our dedicated maintenance

teams are on hand,to deliver
the local care and
professional support you
deserve.

Each team is assigned

particular tasks which will
help us to gain better
understanding of your
equipment and help you to
become more familiar with
our service teams.

Our well trained technical

teams will keep the
performance of your
equipment up-to-date.

14
 Operating Instructions
1 General
Please read this document very carefully.

The responsibility of the owner to maintain his own elevator is described

here. Please note that if the owner neglects his duties, then he may lose his
benefits under a guarantee. Should owner have any additional questions
regarding safety, operation or maintenance of the installation, he may contact
the nearest TKEI Service Centre. The elevator should be used according to
its design and derived scope of its intended purpose. The instructions
displayed in the elevator as well as the contents of the operating instructions
are to be observed.
1.1 Purpose of the Operating Instructions
The operating instructions will help the owner to use elevator/s properly and
safely.
The present operating instructions apply to the elevator/s specified in the
data sheet titled as “ Owner’s Identification & Record” . When the elevator put
into service, the operating instructions become binding on user. The elevator
has been supplied according to the use of the building specified at the time
of the purchase. The corresponding number of travels per hour is indicated
in the data sheet. If the elevator is used more than its designed travels then
excessive heat can bring the elevator to halt or excessive wear can result into
major repairs. Should this happen frequently (which affects the operation of
the elevator), the installation must be inspected and if necessary, should be
modified. In this case ThyssenKrupp is to be informed. If the elevator is used
beyond the scope of the above definitions, or no longer being used for its
intended purpose then neither the manufacturer nor service provider can be
held liable for damages resulting from such use, which is beyond the design
and scope of elevator of intended purpose.
1.1.1 Operating Instructions.
The operating instructions are an integral part of the elevator service contract
documentation. It is supporting document of elevator design in form of post
manufacturing and installation regulation to ensure safe and trouble free
operation.
1.2 Definitions
To better understand, the definitions are explained below:

15
1.2.1 Definitions
Installation:

The installation consists of one or more elevators, including the hoist-way, the
machine room / control panel and the entrances.
Elevator Attendant:
A person who is appointed as elevator attendant must be at least 18 years of
age. (Owners scope). Owner should ensure proper training of attendant under the
guidance of ThysenKrupp personnel.
Owner:
The owner is an individual or a judicial person who is entitled to exercise
authority over an elevator installation, makes it available for use, and ensures
that it is maintained.
Trained Persons:
Authorized persons who have been trained by the maintenance company to
perform specific tasks assigned to them.
Manufacturer:
An individual or judicial person who is responsible for design, manufacturing
and handing over of elevator components or elevator systems.
Installer:

An individual or judicial person who is responsible for the handing over of

the elevator.
Company:
Service provider/TKEI.
Repairs:
Replacements or repairs of defective or worn-out components may or may not
be charged to customers / owners. It shall depend on the type of service
contract / nature of defective parts and the reasons such as normal wear and
tear or willful damage or sabotage.
Inspector:
An individual or judicial person who is authorized to inspect and approve an
elevator installation.
Safety:
Components, which are defined as safety components and which are subject to
a type test, if applicable by statutory law or regulations.

16
 Failure:
A state of operation in which safe operation of the elevator is restricted or
impossible.
Technician:
Persons who have been trained to carry out the competent maintenance and
who are also familiar with the respective elevator system; who have and carry the
appropriate tools and auxiliary equipment, and who are aware of the
possible dangers to themselves and to other persons.
Handover:
The event at which the installer hands over an elevator to owner or makes an
elevator available for the user/owner for the first time. THIS ACTIVITY IS
SUBJECT TO CLEARANCE OF ALL DUES FROM OWNER.
Maintenance:
All maintenance works necessary to ensure trouble-free operation. These
works include preventive maintenance, correction of failures and repairs by
competent persons at the disposal of maintenance company.

2 Duties of the Owner

The owner ensures that the installation is used as intended.
The owner has to observe the respective requirements of company /
ThysenKrupp Elevator.

The owner is responsible for ensuring that these operating instructions are
made available at any time and are freely accessible for technically competent
persons and trained persons.
Access to the building and to the installation, in case of emergency calls or to
carry out maintenance works free access to the building and to the
installation has to be ensured at any time.

The key of the machine room /control panel is only to be made accessible for
persons authorized by the owner. If access to one or several landing doors,
resp. machine room /control panel is blocked, the installation must be put
out of service.
Passenger Rescue
The owner has to ensure that trapped persons can be freed at any time. In
accordance with the elevator company directives, the owner must ensure that
a voice communication system between car / machine room and rescue team
exists to avoid panic.

17
2.1 Maintenance and Repairs
The safe operation of the elevator installation has to be maintained. It is
therefore imperative to carry out regular maintenance works by competent
technicians. For necessary repairs, ThyssenKrupp Elevator offers various
options, owners may contact nearest ThyssenKrupp Service Sales Office in
their respective areas.
2.1.1 Works on the Elevator Installation:
Technically competent persons must only carry out works on the elevator
installation.

Only the genuine spare parts from ThyssenKrupp Elevator are to be used.

Spare parts from third parties not designed and manufactured in accordance
with the intended use cannot be guaranteed; in case of safety components
(with type examination test) the type approval of the installation becomes
ineffective as soon as spare parts from third parties are used. In short if
elevator is attended by third party by means of spares or labour, then safe
operation cannot be ensured.
2.2 Return to Normal Operation
If the elevator used as building elevator / goods elevator has been put out of
service, the following works must be carried out by technically competent
persons before the elevator is put back into operation in accordance with its
intended use. This would be done after necessary estimate approved by
owner.
• Check the safety elements
• Replace damaged components
• Clean and lubricate the installation
2.3 Modernizations

Modernizations, modifications or additional installations in the car have to

be carried out in cooperation with the manufacturer; since any change in the
car weight has an effect on the operating characteristics of the installation.
2.4 Shutdown

In case of defects, such as defective doors, which obviously impair the safe
operation of the elevator, the installation must immediately be put out of
service by the owner or by a person authorized by the owner (elevator
18
 attendant). In case of uncertainty about the cause of the failure contact
nearest service center of ThyssenKrupp.
Any change in ownership must be reported to ThyssenKrupp Elevator.

3 General Safety Instructions

The elevator complies with the effective safety regulations as applicable.
There are different rules for different states in India. Nevertheless handling of
defects by unauthorised individuals / company / firm can cause dangerous
operating situations.
3.1 Safety Instructions for the User
It is the duty of the owner to inform the user about the use of the elevator as
intended and possible danger. This particularly applies to children as well as to
old and infirm people. If domestic animals or goods are transported special
aspects are to be taken into consideration.
We recommend the following information an integral part of the house rules
and to display it near the elevator entrances.
3.2 Risks in Case of Fire

In case of fire, the car can stop for reasons of power failure or another defect
caused by fire. Passengers can no longer leave the car and they are exposed to
the risk of burning or suffocation! Never allow the use of the elevator in case
of fire. In case of damage in the building caused by water, use of the elevator
must also be prohibited.
3.3 Risks due to Over Loading
Avoid excessive loading of the car.

The data displayed in the car are to be observed. The load inside the car
must be distributed evenly. It is to be secured against slipping to one side.
Dependent on the load the car can stop above or below the level of the
landing floor. On entering or leaving the car, pay attention to steps and mind
the risk of tripping/toppling.
When entering and leaving the car, pay attention to the gap between car and
landing door threshold
(Ladies! be careful with high-heeled shoes!)

19
3.4 Risks due to Defective Landing Doors

If a landing door is opened unless the car has stopped mind the risk of falling
into the shaft.
If a landing door is defective mind the risk of crushing by the passing car.
This particularly applies to a damaged or broken landing door. Step aside or
you will take risks of serious or lethal injuries and secure the danger area with
barriers! Try to manually close the landing door and/or move the car to the
landing where the door is damaged and keep the elevator stationary there
with open door. Switch the installation off by means of the main switch in the
machine room /control panel.
3.5 Door Thresholds and Car Floor
Rollers of haulage cars/trolleys due to excessive lumped load can damage the
door thresholds and car floor. Enough care should be taken while taking
material in or outside the car. This is applicable to all types of elevators in
general and goods elevators in particular.
3.6 Risks due to Door Mechanism (for auto door only)

a) Closing movement of doors: while entering or leaving the car, step aside
immediately from the doors; since they will close automatically! Consider
that this force can lead to injuries to children or infirm people.
b ) Infrared/photoelectric device: on entering through the door opening a
light grid / photoelectric device prevents closing of the door when the
light beam is interrupted. (optional for automatic doors only)
Use of an elevator by users accompanied by domestic animals is
prohibited . Children while traveling in the elevator should be
accompanied by elderly persons, otherwise serious accidents can take
place.
3.7 Operation by the User
Persons who do not understand the controls of the elevator and / or who are
unable to operate, must only use the elevator if accompanied by another
person who can assist them.
3.8 Behaviour of the User
The passengers must standstill while the car is moving. Jumping up and
down, or rocking backwards and forwards is not allowed. Instructions in the
car (signs resp. displays) must be obeyed. The elevator must only be used if
the car lighting is on. Burning matches, cigarettes and other objects must not
be thrown through the gap between the door and the landing threshold into
the hoist-way or into the car.
20
4 Description of the Installation
4.1 Intended Use
An elevator is a means of transportation. Non-observance of the use as
intended entails the following dangers and economic drawbacks:
• Automatically closing doors involve the risk of crushing.
• The elevator is blocked for use by other users.
• Unnecessary energy consumption.
• Possible damage can result in extra costs.
• In particular we ask you to ensure that the elevator shall not be restrained
from operation by playing children.
4.2 Function of the Control
All calls and operating states (position, run, safety devices) are registered by
the main control. The main control determines run direction, deceleration
and stop of the elevator. Collective control registers commands and calls.
Command = Car call (Destination button pushed on COP)
Call = Landing call (Pushed hall button to call the car to landing)
(Function of the control however depends on the type of
control chosen).
As the car travels either up or down it serves the calls in their natural sequence,
without reacting to hall calls for the opposite direction. The car can change
direction when all car calls / or all landing calls for this direction have been
served. Hall calls for the direction of run are served in the same way as calls
from the car-operating panel. The automatic control optimally adapts elevator
provision to changes in the traffic flow and ensures minimum waiting times.
4.3 Overload Indicator (Optional)
If the car is overloaded, the car remains at the landing with the doors open
and a display in the car draws attention to the overload.
4.4 Function of Door Control (Not for Manual Door Elevator)
On arrival of the car at the landing, the electrically operated door opens
automatically. The door remains open for some seconds and then closes
automatically. The door opening is secured by a light grid (Light grid is an
option in addition to mechanical safety). If the light beam is interrupted the
door will immediately stop and re-open.

21
Car Position Indicator / Direction Indicator

22
5 Operation of the Installation
Buttons in the landings & in the car are provided for operating the installation.
5.1 Car Call
At every landing, call buttons are provided (hall button). Every call will be
registered immediately and accepted by means of an optical signal in the
button. There are two different call types. On arrival of the car the registered
call will be cleared and the optical signal switched off. Optical signal is not
available in case of APC control.

5.2 Choosing of Desired Destination in the Car

All indicating and operating elements are an integral part of the car control
panel. A button for each individual landing is provided which can be operated
at any times. Every command will be registered immediately and accepted by
means of an optical signal in the button. On arrival of the car in the destination
landing, the registered call will be cancelled and the optical signal in the
respective button will be switched off. The car serves each landing of the
respective run direction provided that a car call or landing call has been
given. The car will only change direction when all car calls for the direction of
the terminal landing have been served resp. if no further car call has been
given.
5.3 Switches and Buttons
5.3.1 Key-operated Switch and Button

To operate fan and light, and to shift elevator operation in auto/attendant

mode, key switch and buttons are provided.

23
5.3.2 Door-close Button

The door-close-button can be used to close the door immediately after a car

call is given, which reduces the waiting time. The photoelectric device / light
grid, however, remains active (optional).
5.3.3 Door-open Button

The door-open-button can be used to open the door or to hold the door

open.
On operating the door-open-button the closing movement will be stopped
and the door will be re-opened. After some seconds the door will close.
5.3.4 Alarm Button

On operating the alarm button the alarm device will be activated and a

communication with the emergency service may get established.

5.3.5 Hall Lantern (Optional in Auto-door Elevator)

The hall lantern indicates the registered run direction.

5.3.6 Fan Button

The fan button switches the fan on/off in the car.

5.3.7 Overload Indicator (Optional)

The overload indicator gives an optical and / or acoustic signal to indicate

that the car is overloaded. If the car is overloaded, it will remain at the floor
with doors open. The signal stops automatically as soon as overload is
removed. Then normal operation can be continued.

24
5.3.8 Intercom System (Optional)

The intercom system consists of a microphone and a loudspeaker. It serves

two -way voice communication between car and an always -available

emergency service.

5.3.9 Car Position Indicator / Direction Indicator (Optional)

The car position indicator permits the floor to be read on which the car is
located at any moment.
1. Car position indicator / direction indicator
2. Name plate with carrying capacity of elevator.
3. Overload indicator.
4. Button with optical acceptance. The buttons can be used for selecting
the destination landing.
5. Door-close-button (only for automatic doors)
6. Door-open-button (only for automatic doors)
7. Key-operated switches for special control
Functions (optional)
8. Alarm button.
9. Two-way voice communication loudspeaker/ microphone
10. Fan/Light switch.
On pressing the intercom button the device will be operated and the two-way
voice communication will get activated. The button and the alarm device are
battery powered to ensure the operatability of the alarm device in case of
power failure.
An emergency light (optional) is provided in the car. In the event of power
failure, this light will be switched on automatically.
6 Cleaning
6.1 General
6.1.1 Scope:
The areas to be cleaned are inside of the car, including buttons and displays,
the car door and car sills, the outside of the car, landing doors and landing
door sills, pit, rails and machine room.

25
6.1.2 Responsibility:
Trained persons may only carry out cleaning. A technically competent person
must be present when the cleaning of the hoist-way, pit and rails is carried
out. The instructions of the personnel of the maintenance company shall be
observed.
6.1.3 Safety Precautions:

When electrical operated cleaning equipment (vacuum cleaner) is used in

the car, care must be taken to ensure that the car doors cannot close while the
cleaning equipment is connected to the electricity supply. Use of steam
pressure and high-pressure cleaners shall be with prior permission of the
maintenance company.
6.1.4 Instructions:
The following rules must be observed while cleaning:
• Never use cleaning materials containing strong solvents or abrasives,
• All materials can be cleaned without problem using soapy water,
• When cleaning several different materials always proceed by taking into
account the method of cleaning with the most sensitive material.
6.2 Cleaning of Car and Doors
Only use cleaning materials as used for normal household cleaning and do
not use any cleaning powders. To know special cleaning materials for stainless
steel, please contact ThyssenKrupp Elevator. Aggressive materials and
cleaning powder can damage the surface (cleaning powder damages the
metal surface which results in a dull metal surface). Materials with a structured
surface, or which show finishing marks (brushed, grained, etc.) must be
cleaned in the direction of the surface finish to prevent surface damage.
Neither water nor cleaning material must be allowed to flow into the hoist
way.
The instructions for the use of the cleaning materials are to be observed. In
case of glass elevators,the cleaning of the glass surfaces inside the hoistway
or outside the car requires extreme care! Contact the service department of
ThyssenKrupp Elevator for further information.

6.3 Cleaning of Pit

The dirt falling into the pit must be removed regularly. Access to the pit is
admissible provided that the installation is shut down and supervised by a
technically competent person.

26
6.4 Cleaning of the Hoist-way
Hoist-way and the car roof as well as external car parts:
Regularly remove sediments and dust in the hoist-way and on the external
car parts. A technically competent person of the maintenance company must
supervise cleaning.
6.5 Cleaning of External Parts of GLASS CARS.

Attention:

Trained and technically competent personnel shall only perform Works in the
hoist-way. There is danger to life.
Attention: Access to areas on the car roof barred with a sheet metal cap must
be prevented in every case. For cleaning the sidewalls of glass cars the car
must be kept stationary just above the bottom most landing (emergency
stop). Cleaning of the windows is carried out from the pit. A technically
competent person of the maintenance company must supervise cleaning.
6.6. Cleaning of Internal Parts of GLASS WALLS.

Attention:

Trained and technically competent personnel shall only perform Works in the
hoist-way. There is danger to life.
Attention: Access to areas on the car roof barred with a sheet metal cap
must be prevented in every case.
Attention: If cleaning works are carried out on /from the car ceiling then car
must be kept stationary (emergency stop). For cleaning the interior walls of
the glass well in the area from the pit up to above bottom most landing the car
must be kept stationary above the bottom most landing (emergency stop).
Cleaning of the windows from the pit. A telescopic bar on which the cleaning
tools are fastened shall be used for cleaning. Cleaning of the interior hoist-
way of the glass well in the area above the bottom most landing up to the
headroom shall be carried out from the car ceiling. A telescopic bar on which
the cleaning tools are fastened shall be used for cleaning. The bar on which
the cleaning tools are fastened can easily reach every hoist-way wall from the
car ceiling. The personnel of the maintenance company can move the car
through the hoist-way in inspection mode, so that any area of the interior
walls of the hoist-way can be reached. A technically competent person of the
maintenance company must supervise the cleaning.
6.7 Door Thresholds and Door Sills
Clean doorsills with a vacuum cleaner. Use slow vaporizing solvents such as
white spirit or kerosene to loosen solidified dirt then brush or scratch out as
necessary. Mind the risk of fire!

27
How to Rescue Trapped Passengers from Traction Elevators
1 General
1.1 The elevator’s care-taker must observe the measures described below for
the rescue of trapped persons from elevator cars, which are used for passenger
transportation.

2 Electro-mechanically Driven Elevators (Traction) without

Automatic Rescue Device
2.1 Determine location of the car, then establish contact with trapped persons,
and ask for injured persons.
2.1.2 Switch off main-switch in the machine room.
2.1.3 Instruct the trapped persons to keep the car door closed (manual door
elevator only) and ask to step back from car entrance. Inform trapped persons
about possible car movements.
2.1.4 Operate brake release lever and move car into desired direction by operating
the hand wheel. Attention! Move car slowly; do not overrun next landing.
Therefore you should be alert and apply the brake when warranted.
2.1.5 When the car reaches the nearest landing, (can be recognized - for example
by rope marks) release brake lever.
2.1.6 After reaching at floor assist trapped persons from outside (emergency
unlocking device). Instruct trapped persons to leave the car.
2.1.7 If the failure could not be eliminated after carrying out the rescue measures
(e.g. operated emergency limit switch after overrun of terminal landing),
keep main switch off and secure against reactivation; inform the maintenance
company (trouble shooting service) afterwards. Check if all landing doors
are closed and locked. Secure damaged landing doors against access.
(Barriers)
2.1.8 If you cannot move the car by operating the manually operated devices
proceed as follows:
2.1.8.1 Determine exact location of car (by opening the landing door check exact
location of the car). Attention: risk of falling down! In case you open the
wrong landing door, immediately close and check locking.
2.1.8.2 Open the nearest landing door above the car bottom by emergency unlocking,
push/ open car door and have trapped persons leave the car towards the
top .
2.1.8.3 If the distance between the threshold of the nearest landing door above the
car bottom and the car ceiling is too small, rescue trapped persons by
emergency unlocking of nearest landing door below the car bottom.

28
 Attention! There may be a gap below the car bottom, which involves the
risk of falling down into the hoist-way. Carry out safety measures.(barriers)
2.1.9 If the trapped passengers can neither be rescued by the manually operated
devices nor the manual lowering device, nor by unlocking the landing doors or
if injured persons require special measures inform the maintenance
company. Inform the trapped persons accordingly. Maintain voice contact
with trapped persons until the rescue personnel arrive.
2.2 For Elevator with Electrical Emergency Control Applies (Optional)
2.2.1 Determine exact location of car, establish voice contact with trapped persons,
and ask for injured persons.
2.2.2 Switch off main switch in the machine room. Manually operating of contactors
provided in the control cabinet involves danger to life and is thus prohibited!
2.2.3 If there are car doors, have them closed by the trapped persons. If no car
doors are provided instruct trapped persons to step back from car entrances.
Inform trapped persons about possible car movements.
2.2.4 Switch on main switch.
2.2.5 Switch on electrical emergency control.
2.2.6 Move car into desired run direction by operating the respective push button
of the electrical emergency control. Attention! Do not overrun next landing.
(Also see 2.2.11)
2.2.7 If the car reaches the next landing (can be recognized by rope marks for
example) stop pressing the push buttons of the electrical emergency control.
2.2.8 If car doors, do not open automatically, have them and also the landing
doors opened by the trapped persons; if possible assist from outside
(emergency unlocking). Instruct the trapped persons to leave the car.
2.2.9 Switch off electrical emergency control.
2.2.10 If the failure could not be eliminated after carrying out the rescue measures,
inform the maintenance company (troubleshooting service). Check if all
landing doors are closed and locked.
2.2.11 If you cannot move the car by operating the electrical emergency
control, proceed for rescue as follows:
2.2.11.1 Check if all landing and car doors are closed and locked. Afterwards try to re-
operate electrical emergency control (see item 2.2.5 to 2.2.9). If you do not
succeed proceed as follows with installations equipped with a manually
operated device:
2.2.11.2 Switch off main switch in the machine room. Manually operating of contactors
provided in the control cabinet involves danger to life and is thus strictly
prohibited!

29
2.2.11.3 Follow instructions mentioned in 2.1.1 to 2.1.7. But remember in some
cases no break wheel available. So control elevator thru release devise. Ex.
gear less elevator.
2.2.11.4 If the car reaches the next landing (can be recognized by rope marks), release
brake lever
2.2.11.5 car doors, and the landing doors closed by the trapped persons; if possible
assist from outside (emergency unlocking). Instruct trapped persons to leave
the car.

Caution to be Taken during Rescue Operation.

1. Switch off mains. (Electrical supply of elevator.)
2. Keep on talking to trapped passengers.
3. Take the torch and then visit machine room.
4. Ensure all landing doors are closed.
5. Make a call to service center.
6. Minimize gap between car bottom and landing level to avoid fall in hoist
way. If not possible then take utmost care and try to provide some
barricade.
7. Do not use force to open the door.
8. Special care to be taken during rescue operation for auto door elevator.

30
How to Rescue Trapped Passengers from Hydraulic Elevators
1 General
1.1 The elevator care-taker must observe the measures described below for the
rescue of trapped persons from elevator cars, which are used for passenger
transportation.
1.2 Dependent on the elevator type, the different drive systems and equipment
are subject to different measures. The paragraphs below comprise the
individual, different measures to be taken in accordance with the different
features mentioned above.
1.3 The measures partly comprise accesses that may lead to a risk to persons.
This is why they may only be carried out by competent persons (elevator
care-taker, trained personnel from maintenance companies) provided that
the necessary care is taken.
2 Electro Hydraulically Driven Elevators
2.1 For Direct Acting Hydraulic Elevator Installations, this Applies:
2.1.1 Determine location of the car, establish contact with trapped persons, and
ask for injured persons.
2.1.2 Switch off main switch in the machine room. Manually operating of contactors
provided in the control cabinet involves danger to life and is thus prohibited!
2.1.3 If there are car doors, have them closed by the trapped persons. Inform
trapped persons about possible car movements.
2.1.4 Move car downwards by operating the manual-lowering valve.
Attention! Move car slowly, do not overrun next landing therefore operate
manual lowering valve only very slowly.
2.1.5 If the car reaches the next landing (can be recognized by position
indicator),close manual lowering valve.
2.1.6 The car door and the landing doors should be closed by the trapped persons;
if possible assist from outside (emergency unlocking device). Instruct trapped
persons to leave the car.
2.1.7 If the failure could not be eliminated after carrying out the rescue measures
(e.g. operated emergency limit switch after overrun of terminal landing),
keep main switch switched off and secure against reactivation; inform the
maintenance company (trouble shooting service) afterwards. Check if all
landing doors are closed and locked.
Secure damaged landing doors against access. (Barriers)
2.1.8 If you cannot move the car by operating the manual lowering valve, proceed
as follows:

31
2.1.8.1 Determine exact location of car. On opening the landing door check location
of the car. Attention: risk of falling down! In case yon opened the wrong
landing door, immediately close and check locking.
2.1.8.2 Open the nearest landing door above the car bottom by emergency unlocking,
push open car door (if provided) and have trapped persons leave the car
towards the top.
2.1.8.3 If the distance between the threshold of the nearest landing door above the
car bottom and the car ceiling is too small, rescue trapped persons by
emergency unlocking of nearest landing door below the car bottom .
Attention! There may be a gap below the car bottom, which involves the risk
of falling down into the hoist-way. Carry out safety measures. (Barricades)
2.1.9 If the trapped passengers can neither be rescued by the manually operated
devices or the manual lowering device, nor by unlocking the landing doors or
if injured persons require special measures inform the maintenance
company. Inform the trapped persons accordingly. Maintain voice contact to
the trapped persons until the rescue personnel arrives.

32
33
 RESCUE OPERATION

1 2

CALL & RESPONSE TO M/C ROOM

3 4

MAINS OFF BRAKE RELEASE

34
 SAFE RESCUE

5 6

MANUAL HAND CRANKING OPENING THE DOOR

7 8

RESCUING THE PASSENGERS RESCUED PASSENGER

35
 Trouble Shooting
Probable Causes of Elevator Failure.
1. Power failure (either single phase or three phases.)
2. Doors are not properly closed.
3. Circuit problem.
Point no 1 and 2, can be checked immediately with the help of competent
electrician. Then, if required call may be given to TKEI service center to
attend the elevator.

CAUTION!!!
1. Elevator controller is never to be fiddled by any body else other than
THYSSENKRUPP personnel. IT MAY CAUSE ELECTRICAL HAZARD! AND
MAY DAMAGE EQUIPMENT.
2. Children to be kept always away or should be accompanied by elders.
3. Do not bang the doors, elevator may stop working.

36
 Do’s and Dont’s for Safe Use of Elevators
The following maintenance instructions imply that maintenance is carried out by
technically competent persons of a maintenance company. Those works, which are
generally assumed to be basic general knowledge, are not listed. The maintenance
company specifies the maintenance program and intervals. They depend on various
influencing factors relating to the use of the specific installation and the environment.
Any local regulations and requirements must also be complied with.
1. Do not panic in case the elevator gets trapped between the floors. Press emergency
alarm button for help. The elevator can be brought to the nearest landing by releasing
the brake and manual winding of machine. Follow procedure given for rescue
operation in owner’s manual.
2. Do not jump out of elevator car before it is brought to the landing. Do not allow
children to use the elevator unaccompanied; also do not encourage children to
operate an elevator.
3. No shake hands thru grill doors. Children do that often. They should be warned and
informed about hazard.
4. Do not try either to close or open a power operated automatic door forcibly.
5. Do not overload the elevator more than the rated load mentioned.
6. Do not open collapsible gate when the elevator is moving. Do not stand in between
doors and delay the movement of elevator.
7. Do not allow seepage or accumulation of water in the elevator pit, shaft or machine
room to prevent equipments from getting damaged.
8. Passenger elevator should not be used for transportation of heavy and bulky articles.
9. Press buttons gently and only when required.
10. Keep the machine room neat and tidy.
11. Exhaust fan and other ventilating equipment to be kept always tip top and in running
condition to minimize excess heat generated by equipment.
12. Do not smoke / spit in elevator car or hoist way.

37
 ZONAL OFFICES AND HEADQUARTER

MumbaiHeadquarter&ZoneOffice
“VardhanHouse”,A-24,StreetNo.3
MIDCAndheri(E),Mumbai-400093
Tel.No.:+91-22-66902300,Fax:+91-022-66902399
E-mail:tkemumbai@elevator-in-thyssenkrupp.com

NorthZoneOffice
429,FunctionalIndustrialEstate
Patparganj,Delhi-110092
Tel.No.:+91-11-41770200,Fax:+91-11-41770399
E-mail:tkenz@elevator-in-thyssenkrupp.com

EastZoneOffice:
MetroPlaza7thFloor
1,Ho-Chi-MinhSarani,Kolkata–700071
Tel.No.:+91-33-22884440,Fax:033-22884446
E-mail:tkeez@elevator-in-thyssenkrupp.com/

SouthZone–1Office
#7/13,MuthupandiyanAvenue,
OffSanthomeHighRoad,Mylapore,Chennai-600004
Tel.No.:+91-44-24987679,Fax:+91-44-24986228
E-mail:tkechennai@elevator-in-thyssenkrupp.com

SouthZone–2Office
"SumeruTowers",2ndFloor,
#74,BrigadeRoad,Bangalore-560025
Tel.No.:+91-80-41369400,Fax:+91-80-41369500
E-mail:tkesz@elevator-in-thyssenkrupp.com

WestZoneOffice
201-A,TheOrion,KoregaonParkRoad,
Bundgarden,Pune-411001
Tel.No.:+91-20-26139610,Fax:+91-20-26114604
E-mail:tkewz@elevator-in-thyssenkrupp.com
38
 Service Guide
Mumbai zone Branches & Response Centres

Mumbai Surat
“VardhanHouse”,A-24,StreetNo.3,MIDC
Andheri(E),Mumbai-400093
404/405,VishwakarmaArcade,Majuragate,
Tel.:+91-22-66902300,Fax:+91-022- Ringroad,Surat-395001
66902399 Tel.No.:0261-2460162,Fax:0261-2460162

North zone Branches & Response Centres

Delhi Mohali
429,FunctionalIndustrialEstate,Patparganj,
Delhi-110092
Tel.:+91-11-41770200,Fax:+91-11- SCF-31,IstFloorPhase-XI,Mohali,Punjab
41770399 Tel.No.:0172-2210604

Gurgaon Lucknow
PltNo.-388,Phase-IVUdyogVihar,
Gurgaon PltNo.-388,Phase-IVUdyogVihar,Gurgaon
Tel.No.:-0124-4254409 Tel.No.:-0124-4254409

Agra Jaipur
"RAJWADAPLACE",Barwadahousecolony,
11,MMIG,GTBColony,OppositeGuruKaTal AjmerRoad,Civilline,Jaipur-302006
Gurudwara,Sikandara,Agra–282007. Tel.No.:0141-2223634,2223633


East zone Branches & Response

Response Centres

KOLKATA BHUBANESWAR
MetroPlaza,7thFloor,1,Ho-ChiMinh Plot1A,UdyanMarg,ForestPark,Khurda,
Sarani,Kolkata-700071 Bhubaneshwar-751009
Tel.No.:033-22254686 Tel.No.:Tel.No.:0674-2533658
Fax:033-22884446 Fax:0674-2533658
GUWAHATI RANCHI
"KrishnaKutir",GroundFloor,ChanakyaVihar,
14,K.C.SenRoad,PaltanBazar, Opp,RoadNo.3,AshokNagar,Ranchi-
Guwahati-781008 834002
Tel.No.:0361-2731923 Tel.No.:0651-2242334
Fax:0361-2731923 Fax:0651-2242334
JAMSHEDPUR PATNA
45,RajendraNagar,Sakchi,Jamshedpur G-2AshokPlaceExtn.,ExhibitionRoad,Patna-
Tel.:0657-2443212 800001
Fax:0657-2443212 Tel.No.:0612-2201463,Fax:0612-2201463

39
 South zone 1 Branches & Response Centres

Chennai Madurai
Door No. 7/13, Ground Floor, Muthupandiyan
Plot No. 361, 40 Feet Road, East 4th Cross
Avenue, Off Santhome High Road, Mylapore,
Street, Madurai - 625 020
Chennai - 600 004
Tel. No. : 0452-25 31 808 / 32 808
Tel. No. : 044-24 98 76 89 / 76 79
Coimbatore Pondicherry
# 17, 1st Floor, Krishnaswamy garden,
Plot No.94, Door No.8-9, Lalbagadhur Nagar
Sathani Street, Kosapalayam, Pondicherry -
Colony, Peelamedu, Coimbatore - 641 004
605 013
Tel. No. : 0422-25 60 344 / 345
Tel. No. : 0413-22 42 250
Cochin Calicut
# 36/732 (Opp.HMC Club), Katrikadavu Road, # 53/ 2088, Ground Floor, “Sree Parvathy”,
Kaloor, Cochin - 682 017 Near Kanakalaya Bank, Kannur Road, West
Hill (PO), Calicut - 673 005
Tel. No.: 484-23 46 101 / 961 Tel. No. : 0495-23 81 357
Trivandrum
TC- 4 / 477, ATRRA- 118, Kousthubham,
Rangoon Line, Toll Junction, Kawdiar,
Thiruvananthapuram - 695 003
Tel. No. : 471-24 37 710 / 38 475


South zone 2 Branches & Response Centres

Bangalore
OldNo.5(NewNo.11),2ndCross,Near
BangaloreInstituteOfOncology,Double
Road,RajaRamMohanRoyExtn.,
Bangalore-560027
Tel.No.:080-22109415/22239262
Mangalore
"PlatinumPoint"16-9-531/1(3),1stFloor,
Opp.PlatinumTalkies,Falnir,Mangalore-
575002.
Tel.No.:0824-2432610/626
Mysore
SiteNo.17,Opp.GITBPress,Buddhamarga,
SiddharthnagarExtn.,Mysore-570011
Tel.No.:0821-2471115/116
Vishakapatnam
#45/57-3/4,NarasimhaNagar,Saligrama
PuramPost,Vishakapatnam-530024
Tel.No.:0891-2799756
Hyderabad
D.No10-2-276/4/2,(NewNo.146),StreetNo
5,LaneNo2,WestMarradepally,
Secunderabad-500026
Tel.No.:040-27702030/31
Goa
KamadhenuApartments,No.A-1,1stFloor,
DadaVaidyaRoad,NearHotelManoshanti,
PanajiGoa-403001
Tel.No.:0832-2426387/2425595
Hubli
Block'A''Shambu'Apartments,AdarshNagar,
Hubli-580032.
Tel.No.:0836-2354043

40
West zone Branches & Response Centres

Pune Nagpur
"THEORION",201-A,5BundgardenRoad, 44,Navjeevancolony,WardhaRoad,
Koregaonpark,Pune–411001
Nagpur–440015
Tel.No.:020-26139610,Fax–020-26114604 Tel.No.:0712-2236268
Raipur Indore
"STARLITTOWER",226,Y.N.Road,
"PRAJAPATISADAN",NearAashram,Opp.City Opp.StateBankofIndia,Indore(M.P.)
Bloodbank,G.E.Road,Raipur,(C.G.)492001
452001
Tel.No.:0771-4268780 Tel.No.:0731-2534042

41