+91 9910800323 | shilpaverma720@gmail.

com

Shilpa Verma

PROFILE

+ A result oriented professional with over 9 years of experience in

Administration, Operations, Customer Service and Hospitality.
+ An executor with sufficient experience in managing service operations
with an aim to accomplish corporate plans & goals successfully.
+ Resourceful at maintaining relationships with clients to achieve quality
product and service norms by resolving their service related critical issues.
+ Capable in coordinating with customers for running successful business
operations and experience of implementing procedures and service
standards for business excellence.
+ Solutions-driven, customer-centric professional with significant experience
in handling all aspects of service functions.
+ An effective communicator with good relationship building &
interpersonal skills. Strong analytical, problem solving & organizational
abilities. Possess a flexible & detail oriented attitude.

WORK EXPERIENCE

JUL 2018 - PRESENT E XE CU TI V E A S SI ST A N T TO C H I EF E X EC UT I VE O FF IC ER

+ Religare Broking Ltd.

JUN 2012 – JUN 2018 E XE CU TI V E A S SI ST A N T TO DI R ECT OR O F S AL ES & M A R KE TI N G

+ The Leela Ambience Gurugram Hotel & Residences

SEPT 2011 – FEB 2012 MA N A GE R – B US I N ES S D E VEL O PM E NT

+ Jain Estates Oncor International

JUN 2008 – AUG 2011 E XE CU TI V E

+ IGATE Patni
 +91 9910800323 | shilpaverma720@gmail.com
OCT 2006 – JUL 2007 E XE CU TI V E
+ Patni Computers System Ltd.

JAN 2006 – JUL 2006 GU ES T S ER V IC ES O FF I C E R

+ The Claridges Hotel

KEY DUTIES

RESPONSIBILITIES

E XE CU TI V E A S SI ST A N T TO C H I EF E X EC UT I VE O FF IC ER

+ Assisting the CEO with daily administrative duties and completes a broad
variety of administrative tasks that include managing an active calendar
of appointments; completing expense reports; composing and preparing
correspondence; arranging complex and detailed travel plans, itineraries
and agendas and compiling documents for meetings.
+ Communicates with the general staff on the CEO’s behalf and
coordinates logistics with high-level meetings both internally and
externally. Coordinates meetings and strategic activities with the SLT & the
Management Team.
+ Organizing conference calls, video conferences, internal and external
meetings.
+ Intra- and Inter- Coordination : with the offices of the CEOs, Functional
Heads and other departments for various administrative, finance, HR
related work pertaining to the CEO.
+ Liaison between CEO and the organization.
+ Transmission of directions and directives, instructions and assignments, as
instructed by the CEO and following up on the status, until completed.
+ Being a Travel planner – Coordinate with various internal teams on the
logistics viz. flight bookings, stay arrangements, forex, travel insurance,
visa arrangements. Organizing client meetings and accordingly,
preparing itinerary.
+ Cost control – ensuring self and team discipline in terms of cost control viz.
stationery usage, cab pooling, printing, etc.
+ Maintaining an action point tracker for entire leadership team.
+ Organizing Meets / Events outside the office, keeping a tight grip on the
budget, talking to Hotels, vendors, etc. and negotiating down their costs
to the extent possible. Ensuring all logistics are taken care off during such
Team Meets, right from cab pool arrangements to Audio Visual set-up to
menu finalization and other ad-hoc requirements.
 +91 9910800323 | shilpaverma720@gmail.com
+ To filter incoming mail: sorting, redirecting, and taking action as
appropriate.
+ Punching in official expense on the I-Expense Module, send to F&A for
their records along with supporting bills; follow-up on the Line Manager’s
approval for each expense, thereby ensuring there’s nothing outstanding
in the CEO’s a/c with F&A.
+ Retrieving bills, in advertently missed by the Manager, from the Merchant /
Vendor to be submitted to F&A along with the e-Report number.
+ Travel reports submitted along with details of all official expenses incurred
during the time to F&A for processing of Invoices, etc.
+ Ensure tax declarations of the Manager are taken care off, by record
keeping – both hard and soft copy, for its submission at the end of the FY.
+ Actively contributed and independently managed team activities with
utmost fervor and zeal.
+ Organizing Team get-togethers, meetings, conferences in and outside the
Office, birthday and farewell celebrations.
+ Communicating with internal and external members, on behalf of the
CEO, in a way that it enhances the image of the CEO.

F IR ST PO I NT O F CO NT A CT FO R T H E D IR EC TOR O F S AL ES & M A R K ET I NG
+ To act as an initial point of contact for the Director of Sales & Marketing in
his absence.
+ Assessing priorities and re-directing call, inquiries and requests as
necessary.

M A N AG EM E NT OF E XE CU T I V ES
+ To provide line management and support to executives within the team,
deligating tasks, peer support, undertaking supervisions and appraisals
and handling poor performance issues.

P E RS O N AL A S SI ST A NC E TO DI R ECT OR O F S AL E S & M A R K ET I NG
+ To manage the Director’s diary and appointments, ensuring effective use
of time and preparation of information in advance.
+ To filter incoming mail sorting, redirecting and taking action as
appropriate.
+ To prepare correspondence for the Director as required.
+ To prepare weekly executives movement sheets and record absences in
liaison with Human Resources staff.
+ To assist with budget management and take responsibility for monitoring
of income and expenditure, processing and coding of invoices and
expenses.
+ To carry out a range of administrative tasks, including photocopying, filing,
sending faxes, making travel arrangements.
+ To manage electronic and paper based filing systems.
 +91 9910800323 | shilpaverma720@gmail.com
+ To work co-operatively with colleagues in the department, providing
support and cover as required.
+ To co-ordinate with the heads of F&B, Finance, Housekeeping to ensure
adequate co-ordination and operations implementations.
+ To organize and conduct interviews.
+ To plan, develop and implement formal training plans for personnel.
+ To conduct daily briefings to ensure that all sub departments receive
updated information.
+ To conduct weekly meetings.
+ To ensure and maintain good relations with members and suppliers.
+ To help the Human Resources select the right candidates from the market,
by processing job applications.
+ To coordinate all sales activities which are conducted in area of
responsibility.
+ To adhere to all hotel standards and procedures at any given time.
+ Ensure that all standards are being adhered to, by training all personnel
and monitoring their compliance.

MA N A GE ME N T OF , A N D S U P PO RT TO , M EE T I NG S
+ To organize internal meetings and teleconferences, including booking
venues, arranging accommodation and taking minutes as required.
+ To ensure departmental deadlines are met for corporate activities

AWARDS

2007 “A W AR D ED A S R IS I NG S T AR 2 0 0 7” - I G AT E P AT N I

SKILLS

+ Extensive knowledge of Opera, MS Office and Internet applications

+ Highly motivated to direct and lead a team
+ Ability to communicate effectively
+ Can work solely as well as efficiently in a team

DECLARATION

+ I affirm that all the information mentioned is true and genuine.

DATE __/__/____

SHILPA VERMA