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  • Hotel Operations MIND MAP

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    Osi
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    The document outlines the objectives and organizational structure of a hotel operations department. The department is responsible for maintaining cleanliness across the entire hotel through duties like cleaning rooms, public areas, and back areas. It uses cleaning equipment, supplies, and chemicals to efficiently clean according to standard procedures. The organizational chart shows the roles and supervision within housekeeping, including room attendants, floor supervisors, and laundry attendants.

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    The document outlines the objectives and organizational structure of a hotel operations department. The department is responsible for maintaining cleanliness across the entire hotel through duties like cleaning rooms, public areas, and back areas. It uses cleaning equipment, supplies, and chemicals to efficiently clean according to standard procedures. The organizational chart shows the roles and supervision within housekeeping, including room attendants, floor supervisors, and laundry attendants.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    932 views1 page

    Hotel Operations MIND MAP

    Uploaded by

    Osi
    The document outlines the objectives and organizational structure of a hotel operations department. The department is responsible for maintaining cleanliness across the entire hotel through duties like cleaning rooms, public areas, and back areas. It uses cleaning equipment, supplies, and chemicals to efficiently clean according to standard procedures. The organizational chart shows the roles and supervision within housekeeping, including room attendants, floor supervisors, and laundry attendants.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    Hotel

    Operations
    OBJECTIVES
    DEPARTMENT
    Operational department in a ● To maintain overall cleanliness
    - Housekeeping hotel, which is responsible for of the entire hotel at all times.
    - FnB Service cleanliness, maintenance, ● To perform cleanliness duties
    most efficiently and effectively.
    - FnB Production aesthetic upkeep of rooms, ● To use good quality, safe
    - Front Office public area, back area, and cleaning equipment and
    surroundings. chemicals.
    ● To manage laundry and linen.
    ● To control pests.

    CHEMICAL
    THAT’S USED Cleaning
    equpments use
    Detergents machine
    Ex: vacuum cleaner
    WHAT’S THE
    DIFFERENCE
    Disinfectants
    BETWEEN CLEANING
    EQUIPMENTS AND
    SUPPLIES?
    Bacteriostat
    Cleaning supplies
    use manual
    Ex: broom, mop
    Sanitizer

    EHK

    Assistant
    Housekeeper
    CLEANING
    METHOD
    Public
    Floor Laundry
    Area
    Supervisor Supervisor
    Supervisor Sweeping, mopping,
    Public damp mopping,
    Room Laundry
    Attendant
    Area
    Attendant
    Attendant polishing, scrubbing,
    vacuuming, etc.
    HOUSEKEEPING ORGANIZATION CHART

    Standard of Procedure
    1. Knock the door
    2. Say “ Housekeeping ” 3 times
    3. If there’s no answer, open the door
    4. Open all the curtain
    5. Turn off the lamp
    6. Start cleaning (keep the door open)
    7. After done cleaning, close the
    curtain and turn on the lamp

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