Professional Documents
Culture Documents
3
• Prepare the proper speech for
tour guiding
• Project your unique personality
when speaking
• Explain the public speaking tactics
• Group Activity to introduce verbal
and non verbal communication
• Public Speaking
• Overcoming public speaking
anxiety
Communication is an art because it is
creative, fluid, persuasive and
dynamic.
“Good communication is
the foundation of any
successful relationship, be it
personal or professional.”
As a tour guide, communication will be your main
tool in informing and guiding guests around sites
and keeping their interest. Below, we have some
suggested reasons why communication is so
important in a tour guiding context. After reading
through them, why don't you tackle the activities
which follow, which are based on some of the
main reasons for communicating in tour guiding.
Source : http://wikieducator.org/VUSSC/Content/Tourism/Applying_Effective_Communication_Skills/Reasons_for_communicating
You will use communication to present your country to tourists. As a
tour guide you will have to answer many questions, handle queries
and present information to tourists. Among these types of
information will be :
• giving directions and commentaries;
• explaining procedures and itineraries;
• providing advice on safety and security; and
• describing tourist attractions.
• This information to guests can be: helpful suggestions to prepare
themselves for a tour, advice about personal belongings to take,
medical advice on preventative medicines, and information
about available services at tourist destinations.
Source : http://wikieducator.org/VUSSC/Content/Tourism/Applying_Effective_Communication_Skills/Reasons_for_communicating
Communication helps to clarify facts so that there
is no confusion or misunderstandings. Also,
sometimes there are unexpected events during a
tour which can force the tour guide to change
plans, and these changed plans have to be
communicated to the tour group as soon as
possible, to get consensus on alternative
itineraries.
Source : http://wikieducator.org/VUSSC/Content/Tourism/Applying_Effective_Communication_Skills/Reasons_for_communicating
Communication is also the tool you’ll use to promote the
tourism products and services of your country, such as the
destinations and events they will visit and enquire about.
Remember, tourists visit your country in order to see what
attractions the country has to offer and to perceive and
experience the country from your perspective. As a tour
guide, therefore, it will be your responsibility to motivate
and reinforce the tourist’s interest in your country. Your
commentaries are the « eye » through which tourists will
see the country and you are the representative of the
people of your country.
Source : http://wikieducator.org/VUSSC/Content/Tourism/Applying_Effective_Communication_Skills/Reasons_for_communicating
How well you communicate with your tour
group will determine the success of the tour
and how successful you are in your career
as a tour guide. Conversations help to
develop rapport which will build
interpersonal relationships This is important
for sustaining the tourism activities.
Source : http://wikieducator.org/VUSSC/Content/Tourism/Applying_Effective_Communication_Skills/Reasons_for_communicating
Communication will enable you to collect
relevant feedback from the tourists with a
view to gauging the interests and
expectations of the tourists. This feedback
obtained can be communicated to all
concerned. From this you will be able to
explore ways of improving subsequent tour
activities.
Source : http://wikieducator.org/VUSSC/Content/Tourism/Applying_Effective_Communication_Skills/Reasons_for_communicating
Verbal communication refers to the use of sounds
and language to relay a message. It serves as a
vehicle for expressing desires, ideas and concepts
and is vital to the processes of learning and
teaching.
In combination with nonverbal forms of
communication, verbal communication acts as the
primary tool for expression between two or more
people.
Source: http://www.livestrong.com/article/150573-what-is-verbal-communication/
Interpersonal communication and public
speaking are the two basic types of verbal
communication.
Whereas public speaking involves one or more
people delivering a message to a group,
interpersonal communication generally refers to a
two-way exchange that involves both talking and
listening.
Verbal communication has many purposes, but its main
function is relaying a message to one or more recipients.
It encompasses everything from simple one-syllable
sounds to complex discussions and relies on both
language and emotion to produce the desired effect.
Verbal communication
can be used to inform,
inquire, argue and
discuss topics of all
kinds. It is vital to
teaching and learning,
as well as forming
bonds and building
relationships with other
people.
Although all species communicate, language itself is a
purely human phenomenon that allows for more precision
than the communication methods of other beings.
The sharing of information between
individuals by using speech.
Source: http://www.skillsyouneed.com/ips/nonverbal-communication.html
Source: http://www.skillsyouneed.com/ips/nonverbal-communication.html
Source: http://www.skillsyouneed.com/ips/nonverbal-communication.html
Source: http://www.skillsyouneed.com/ips/nonverbal-communication.html
It is our nonverbal
communication—our facial
expressions, gestures, eye
contact, posture, and tone of
voice—that speak the loudest.
Source: http://www.helpguide.org/articles/relationships/nonverbal-communication.htm
When faced with mixed signals, the
listener has to choose whether to
believe your verbal or nonverbal
message, and, in most cases, they're
going to choose the nonverbal
because it's a natural, unconscious
language that broadcasts our true
feelings and intentions in any given
moment.
Source: http://www.helpguide.org/articles/relationships/nonverbal-communication.htm
Body movements include gestures,
posture, head and hand movements
or whole body movements. Body
movements can be used to reinforce or
emphasize what a person is saying and
also offer information about the
emotions and attitudes of a person.
Gestures can be some of the most direct
and obvious body language signals.
Waving, pointing, and using the fingers to
indicate numerical amounts are all very
common and easy to understand gestures.
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Interesting sites to visit:
http://www.slideshare.net/meryemx/m
eanings-of-hand-gestures-in-differenet-
cultures
http://travel.ninemsn.com.au/world/ru
degestures/835248/innocent-gestures-
that-mean-rude-things-abroad
Eye Contact serves three main
purposes:
1. To give and receive feedback.
2. To let a partner know when it is
their 'turn' to speak.
3. To communicate something about a
relationship between people.
Cleanliness, Hair, Confidence,
Smile with your eyes, Posture
•“Personal presentation is very
important, as people’s perception
of you is motivated by the way
you look.”
• -Perlits, 2002
• Every culture has different levels of physical
closeness appropriate to different types of
relationship, and individuals learn these distances
from the society in which they grew up.
• In today's multicultural society, it is important to
consider the range of non-verbal codes as expressed
in different ethnic groups. When someone violates an
'appropriate' distance, people may feel
uncomfortable or defensive. Their actions may well
be open to misinterpretation.
In Western society, four distances have
been defined according to the
relationship between the people
involved, the study of personal space is
termed proxemics.