Unit 10 Lesson B and C

CLASS: 94 D TEACHER: Eugenia Proaño

NAME: Vanessa Ipiales DATE: May 29, 2020

LESSON B
3 Listening (page 101)
Execises a
In my country there are humble, gentle and above all generous people, here
they make quality products. It is located in Latin America, it is a country well
known for oil, bananas and cocoa.

Execises b
1. Brazil and China
2. Yes, Clara
No, Feng
Execises c
1. Brazilians have got more money these days and expect better quality.
People know more now about the law than they used to.
2. You can contact the company first to check all the details of the product. You
don’t have to pay when you order or when the product arrives. You only pay
if you think the product is the same as the product that the company
promised.
Execises e

1. the same day

2. shout
3. description
4. decision
5. manager, director
6. explain, angry
7. felt, enjoyment
4 Vocabulay Page 101)
Exercise a
Verb Noun

choose choice
complain complained
 deliver delivery
explain explanation
decide decision
describe description
enjoy enjoined
queue queue

Exercise b
Verb Noun

choose choice
complain complaint
deliver delivery
explain explanation
decide decision
describe description
enjoy enjoyment
queue queue

Exercise d
1. choice
2. complained
3. queue
4. description
5. delivery
6. decision
LESSON C
1 Listening (Page 102)
Exercises a
 a pair of jeans – wrong size, wrong colour, have got a hole in them
 a sandwich – past its sell-by date, tastes odd, not fresh, has got
 something in it you can’t eat
 a DVD – poor picture, sound quality, wrong DVD in box
 a present you have received
– you’ve already got one, doesn’t work, don’t like it, wrong
 colour, shape, size etc.
Exercises b
1. receipt
2. exchange
3. refund
 4. goods products
Exercises d
1. The football clock.
2. He doesn’t like football.
3. He doesn’t have the receipt.
2 Useful language (Page 102)
Exercises a
Returning something to a stop
Could you help me, please?
I’d like to return this clock, please.
Complaining
Could I speak to the manager, please?
I’d like to make a complaint.
Exercises c
1. exchange
2. receipt
3. sorry
4. right away
5. replace
6. refund

Exercise D

1. Phone/a complaint
2. Work
3. Terribly
4. Look at/ clothes shop
5. fit
6. Receipt
7. Here
8. Manager

3 Listening Exercises a and b (Page 103)

Exercise a

Leo doesn´t get a refund, but the manager offers him an exchange.

Exercise b
1. Seems to be the problems; wrong with it; want a refund.
2. It was a present and he´s not a big football fan.
3. Because it was a present
4. He decides to keep the clock
5. He says, it might be useful

4 Pronunciation Exercises a and b (Page 103) Just for practice.

1. Have
2. Help
3. Speak
4. Why, want
5. What, like
6. How, help

Exercise b

Auxiliary verbs
Pronouns

5 Conversation strategies Exercises a, b and c (Page 103)

Exercise a
1a

2a

Leo used the more polite sentences.

Exercise b

 A bit + negative adjective

 Not very + opposite adjective
Exercise c

1. dirty , clean
2. Quick , slow
3. Polite, rude
4. Cold, hot