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Assessment

Task 2
Develop workplace policy and
procedures for sustainability
BSBSUS501
Student Declaration
To be filled out and submitted with assessment responses
◻ I declare that this task and any attached document related to the task is all my own work and I have not
cheated or plagiarised the work or colluded with any other student(s)
◻ I understand that if I If I am found to have plagiarised, cheated or colluded, action will be taken against me
according to the process explained to me
◻ I have correctly referenced all resources and reference texts throughout these assessment tasks.
◻ I have read and understood the assessment requirements for this unit
◻ I understand the rights to re-assessment
◻ I understand the right to appeal the decisions made in the assessment

Unit Title
Unit Code
Karen Tatiana Patarroyo Ortiz
Student name

Student ID 51043
number
Student Karen Patarroyo Date
signature
2
Task Number

------OFFICE USE ONLY-----

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Completed successfully Comments

DNS
Did the student satisfactorily:
The student satisfactorily completed, ☐ ☐ ☒
according to instructions the following:

 Scoping of the policy (all tasks related to


2.1)
 Sustainability policy
For Trainer and Assessor
Implementation plan to complete:
 Peer review report
◻ Student requested reasonable adjustment for the assessment
 Student defined the scope of sustainability ☐ ☐ ☐
policy

This is evidence by the scoping document in


Task 2.1
 Student gathered information from a ☐ ☐ ☐
range of sources to plan and develop
policy

This is evidence by the research applied to the


scoping document in Task 2.1 and the
participation in the briefing session with the
manager.
 Participated in the briefing session with
the manager

See feedback in the comments section.


 Identified and consult stakeholders as a ☐ ☐ ☐
key component of the policy development
process

This is evidenced by the consultation in Task


2.1 (briefing session) and the peer review in
Task 2.4
 Included appropriate strategies in policy at ☐ ☐ ☐
all stages of work for minimising resource
use, reducing toxic material and
hazardous chemical use and employing life
cycle management approaches

This is evidenced by the policy developed in


Task 2.2
 Made recommendations for policy options ☐ ☐ ☐
based on likely effectiveness, timeframes
and cost

This is evidenced by the scoping report in


Task 2.1
 Developed policy that reflects the ☐ ☐ ☐
organisation’s commitment to
sustainability as an integral part of
business planning and as a business
opportunity

This is evidenced by the policy developed in


Task 2.2
 Agreed to appropriate methods of
BSBSUS501 - Develop workplace policy and procedures for sustainability V2-2020
☐ ☐ ☐ Page 3
implementation, outcomes and
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This is evidence by the peer review in Task
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Table of Content

Student Declaration................................................................................................................................................2
Task 2 – Develop Policy......................................................................................................................6
Complete the following activities:.....................................................................................................................9
Task 2 Develop a Sustainability Policy.............................................................................................................9
Appendix 1 –Tiny Opera Company Scenario..............................................................................17
‘The history of the Tiny Opera Company...............................................................................17
Tiny Opera Company today.....................................................................................................17
Appendix 2 –Sustainability Project Officer................................................................................18
Sustainability project officer position...................................................................................18
Appendix 3 – Tiny Opera Company sustainability policy......................................................19
Appendix 4 – Tiny Opera Company Financial Report.............................................................20

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Task 2 – Develop Policy

Task summary and instructions

What is this
assessment task You are hired as the new sustainability project officer at Tiny Opera
about? Company. You will need to read the Tiny Opera Company case study
including their sustainability policy to complete this task. You need to
identify the gaps between the sustainability approach and the
practices required of Tiny Opera Company and develop the
sustainability policy to reflect those requirements.

To complete this task, please refer to Appendix 1,2,3,4 – Scenario at


the end of this assessment document.

This task comprises of product methods of assessment and


observation from the trainer and assessor in a simulated work
environment.

It has been designed to evaluate your ability to:


 Define scope of sustainability policy
 Gather information from a range of sources to plan and develop
policy
 Identify and consult stakeholders as a key component of the
policy development process
 Include appropriate strategies in policy at all stages of work for
minimising resource use, reducing toxic material and hazardous
chemical use and employing life cycle management approaches
 Make recommendations for policy options based on likely
effectiveness, timeframes and cost
 Develop policy that reflects the organisation’s commitment to
sustainability as an integral part of business planning and as a
business opportunity
 Agree to appropriate methods of implementation, outcomes and
performance indicators

You are required to address the following:

 Task 2.1 Define the scope of the sustainability policy


o Scope the sustainability policy
o Participate in a briefing session with the business manager

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Task summary and instructions

o Recommend options for policy


 Task 2.2 Develop a sustainability policy
o Develop a sustainability policy
 Task 2.3 Policy implementation plan
o Develop a policy implementation plan
 Task 2.4 Review
o Ask a classmate to peer-review your work
o Document the peer-review
What do I need to do  submit the completed assessment tasks, according to instructions,
to complete this task  complete the tasks with sufficient detail and present them in a
satisfactorily? professional manner,
 use your own words and reference sources appropriately,
 meet the word count where required,
 use the scenario provided,
 use the templates provided where required
 apply critical thinking,
 for your performance to be deemed satisfactory in this
assessment task you must satisfactorily address all of the
assessment criteria,
 if part of this task is not satisfactorily completed you will be asked
to complete further assessment to demonstrate satisfactory
performance.

Specifications You must deliver/participate in:

 Briefing session with the business manager in week 2 of term


 Peer Review in week 4 of term
You must submit to GOALS

 Scoping of the policy (all tasks related to 2.1)


 Sustainability policy
 Implementation plan
 Peer review report

Resources and • Computer with Internet access


equipment • Access to Microsoft Office suites or similar software
• Learning material
• Scenario for assessment document
• Relevant policies and procedures
• Use of the templates included in this assessment document
What will the Your assessor will be looking for demonstrated evidence of your
assessor be looking ability to:

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Task summary and instructions

for? o Scope of sustainability policy


o Consult with stakeholders when preparing a sustainability
policy
o Develop a sustainability policy
o Develop a policy implementation plan
o Review the policy based on consultation with pertinent
stakeholders
Re-submission You will be provided feedback on your performance by the Assessor.
opportunities The feedback will indicate if you have satisfactorily addressed the
requirements of each part of this task. If any parts of the task are not
satisfactorily completed, the assessor will explain why, and provide
you written feedback along with guidance on what you must
undertake to demonstrate satisfactory performance. Re-assessment
attempt(s) will be arranged at a later time and date. You have the
right to appeal the outcome of assessment decisions if you feel that
you have been dealt with unfairly or have other appropriate grounds
for an appeal. You are encouraged to consult with the assessor prior
to attempting this task if you do not understand any part of this task
or if you have any learning issues or needs that may hinder you when
attempting any part of the assessment.

Procedures

1. Review the assessment scenario, the business documentation, including policies and
procedures and the templates provided:
o Appendix 1,2,3,4 – Scenario at the end of this document
o Templates:
 1 – Sustainability policy in Task 2.2
 2 – Implementation plan in Task 2.3

2. Read the Scenario for assessment


3. Determine the scope of the policy based on the scenario and independent research
4. Participate in a briefing with the manager (trainer and assessor) in week 2 of term to
discuss the sustainability policy needs and requirements
5. Develop the sustainability policy
6. Develop a plan to implement the sustainability policy
7. Schedule a time with a classmate in week 4 of the term and ask him/her to peer review
your work
8. Negotiate any change to the sustainability policy and the implementation plan and apply
those changes to your work before submission

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Complete the following activities:

Task 2 Develop a Sustainability Policy

For this task, you are required to develop a sustainability policy for Tiny Opera Company.

2.1 Define the scope of the sustainability policy

a) Read the case study information provided and determine all legislative and regulatory
documents that describe compliance requirements for this company (4-5).

Environment Protection Act 1997

There is legislation that protects the environment from pollution and its effects. This
legislation is the Environment Protection Act 1997(The Act). The Act provides The
regulatory framework to help reduce and eliminate the discharge of pollutants into the air,
land and water.

The Equal Opportunity for women in the workplace Act 1999

requires organisations with 100 or more employees to plan and report on their programs to
ensure that women are given equal opportunities in employment, professional development
and promotion.

The Energy Efficiency Opportunities Act 2006

requires corporations using morethan 0.5 petajoules (p) of energy per year to apply the
program’s framework to assess their energy use and identify energy savings opportunities.

The National greenhouse and Energy Reporting Act (NGER Act)

requires corporations who meet the thresholds to report on their greenhouse gas
emissions, energy production and energy consumption. They can also report on any
projects to reduce of offset greenhouse gas emissions. * Office of environment and
heritage (NSW)

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The National Pollutant Inventory reporting requirements (NPI)

requires business to report on their emissions and waste transfers if they trip any of the
thresholds including ninety three specified substances, rates of burning waste and/ or fuel
and the rate and types of electricity usage

b) Research for sustainability best practice models used by theatres and performance spaces,
summarise the findings of your research (50-100 words).

Sydney Theatre Company

ENERGY

1,906 Suntech pluto solar panels sit on the Wharf roof providing solar power for use across the
Company to power lights, ventilation and air conditioning, production machinery, office spaces,
rehearsal rooms and the theatres.

WATER

A 100,000 litre storage capacity rainwater harvesting system captures some 80% of the rainwater
that falls on STC’s vast roof.

WASTE

Implementation of comprehensive recycling systems front and back of house.

GREEN DESIGN

A green design policy has assisted production teams reduce, reuse and recycle across productions.

THE WHARF RENEWAL PROJECT

With construction for The Wharf Renewal Project underway on site, the solar panels above The
Wharf and the rainwater harvesting system below The Wharf have been switched off.

c) Develop three options for the direction and focus of the policy and consider:

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A. OPTION 1: Plain Language Policy

- This policy is required to use clear and easy words to help the reader easy to understand the
message.

- Who is applied to? – Its applied to everyone, including internal and external visitors to the
theatre.

- How to implement the policy to the use? It depends on what is the message deliver to the
users/readers. An example is when reminding the staffs to make sure the lights will have to be turned
off at the end of day, the signage or a note will be designed to stick on the door or walls which are
invisible to everyone so the staffs don’t forget to turn off the lights as instructed.

B. OPTION 2: Internal Memos

- Internal Memos is one of the options that helps the training staffs becoming easier with notes,
diagrams or any kind of short documents. A business memo is a form of written communication that
records events, observations, and other essential details of a given topic.

- Who is applied to? For internal staff and/or internal visitors only.

- How to implement the policy to the use? The internal memos normally include the topic of the
document, the name of the receiver, the date, the time and subject. For example, when a director
wants to pass the communications to the directed team, the subject should be cleared to the change
of acts, when and how it is to start for change. There should be a date and time given to the short
communication.

C. OPTION 3: External Publicity Materials

- Who is applied to? To the external public users, examples: clients, marketers, promoters,
reporters, audiences…

- When to use the external publicity materials? – The publicity materials include: leaflets,
brochures, posters, wall decors, signage and/or any marketer’s creation to attract the public to the
theatre.

Use the table below to record your evaluation of each option.

Diminishing in the Diminising in the Management of


consumption of usage of waste
water electricity

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Effectiveness Medium Medium High

High-Medium-Low

Timeframe 2 months 2 months 6 months

Timeframe for implementation


expressed as number of
months.

Sustainability as a High High High


value add for the
business

High-Medium-Low

Cost of implementing 2000 costs of 2000 costs of 2000 costs of


the option training and items training and items training and items

Estimation of overall costing.

d) Participate in a group briefing session with the Business Manager (the trainer and assessor) to
discuss:
o The outcome of your evaluation (point c)
o Typical barriers to sustainability policy implementation and possible strategies to address
barriers
o How cost for implementing sustainability could be reduced and value added to the company
o The process you are taking to develop the policy

Summarise and record the feedback and input received during the briefing session with the
Business Manager below.

Please note that the trainer and assessor will validate your participation to the session in the
marking sheet.

Outcome of assessment Diminishing the usage of the electricity


-recommended option

Typical barriers to The electricity should be use to the performance however

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sustainability policy once the space is cleaned, the lights and electric outlets
implementation and possible should be turned off so significant savings could be done.
strategies to address
barriers The cultures of people have been used all the electrical
facilities at the same time, especially at night. Would be
better to implement the use of some of the spaces and not
all the theatre.

How cost for implementing 2000 will be invested for training to all the staff and people
sustainability could be who want to use the place later on. The benefit should
reduced and value added to result in the bill with an improvement of at least 15% of
the company the total of the bill. This can be an example to improve
other sources such as water and waste.

Policy development process The policy aims to reduce the usage of electricity. Small
steps will be taken around all the staff of the company
such as turning off the lights/electric outlets when not
necessary, the security guard will help in this, especially at
night. The computers will be shut down once they are not
used, unplug the devices and turn off air conditioners if not
used.

2.2 Develop a sustainability policy

Select an option for the direction and focus of the policy based on your analysis and consultation
process. Develop a sustainability policy.

Ensure that your policy clearly reflects the organisation’s commitment to sustainability, and use an
employment life-cycle approach
Include appropriate strategies to minimise resource use, reduce toxic/hazardous materials and
chemicals.

Use the template provided below.

Template 1 -Sustainability Policy

Policy contributors Sustainability professional, owner, employees, customers

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Legislation
Source/References
Policy owner Diminish the usage of the electricity

Policy scope
The policy aims to reduce of the usage of electricity. Small steps will be taken around all the staff of the
company such as turning off the lights/electric outlets when not necessary; the security guard will help in
this, especially at night. The computers will be shut down once they are not used, unplug the devices and
turn off air conditioners if not used.

Policy goals and objectives

List 3
Reduce the usage of the electricity in 15% yearly.
Increase awareness in the employees and the customers and suppliers of the theatre.
Reduce total of bill in 15%.

Strategies to achieve Training of staff


goals E-mail/have signs for the suppliers
Have signs for customers the customers
Outline 3
Sign the policy for stakeholders

Employees Make sure they turn off all electronics and outlets that aren’t in use
Responsibilities Double check that lights and electronics/outlets are turned off at the
end of their shift
List 4-7 Check that signs for customers and suppliers are in place and readable.
Execute the activities and policies described.

Strategies for: Double checking that lights/electronics are turned off at the end of their
 Minimising use of shift.
resources (1) Substitute the chemicals for an ecofriendly chemical.
 Reduce toxic
material and
hazardous
chemical (1)

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Evaluation methods Through the bills
Through the consumption of electricity
Determine 2 evaluation Through observation
methods and 3 KPIs to
KPIS:
determine the policy
implementation’ success 50% of usage electricity
(outcomes and 50% of expense in electricity
performance indicators)
Knowledge of the policy by employees

Methods of Conducting meetings every three months to update the policy or add
continuous review something new that hasn’t been working well.
and improvement Asking feedback from staff.
Report of incidents.
Outline 3-5 (30-50 words
each)

2.3 Policy Implementation Plan

Develop a policy implementation plan.

The plan must include:

 Procedures to help implement the sustainability process


 Communication of the procedures to help implement the sustainability process
 Actions to implement strategies for continuous improvements in resource efficiency
 Actions to implement continuous improvement in the application of the policy
 A monitoring strategy to control the implementation of the policy
 A recording system to track the continuous improvement in sustainability approaches

Use the template provided below.

Template 2 – Implementation Plan

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Implementation Plan
Save in expenses (cost of expenses in bills)
Objectives
Reduce usage of electricity (15% consumption in bills)
List 3 objectives and
2 KPis for each Increase awareness in employee (evaluations)
objective

1. Have training meetings every week


Procedures
2. Have signs for the suppliers and customers
3. Make observations
Outline a 8-10 steps
procedure to help
4. Make auditions
implement the 5. Check the bills
sustainability process 6. Check financial states
7. Ask staff for feedback
8. Double check the institution

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Implementation Plan
Induction sessions
Communicatio
n
Ensure that information about the policy is included in induction sessions for
new staff.
Develop a strategy
to communicate the Information sessions and presentations
procedures to help
implement the
Arrange whole staff information sessions and presentations to discuss people’s
sustainability process
responsibilities and provide the opportunity for feedback, making sure part-time
(50-100 words)
employees are included.

Explanatory steps

Explain the steps to be taken to minimise resource use, reduce toxic material
and hazardous chemical use, and employ life cycle management. Present these
steps using notices, posters, intranet articles, blogs, memos and flyers. Use
pictures, photographs and graphics to ensure everyone understands the
procedure.

Intranet

Place articles on the intranet.

Newsletters

Place articles in the company’s newsletter that is distributed to full-time and


casual staff, customers, contractors and suppliers, business associates and
shareholders.

Teleconferencing

Hold teleconferences to include those in remote locations.

Review the policy every three months and update


Continuous
improvement
Review government legislation
strategies
Evaluate Bills
Resource efficiency
and application of
policy (outline 3-5
strategies)

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Implementation Plan
Observation
Monitoring
system
Meeting groups

How the
Check list
implementation of
the policy and the Software for feedback
need for continuous
improvement will be Kpis
monitored. Outline
3-5 strategies,
techniques and
tools.

Objective KPI Result % of progress


Continuous
improvement
tracker

Design a table to
record continuous
improvements in
sustainability
approaches.

Action Required Resource Allocation Timeline Responsible


Action required to implement the Budget, physical and human Person
sustainability policy. resources
5-7 key actions

Install solar panels Using solar energy will be 3 years Karen Patarroyo,
better than electricity, less business manager
emission generated by
household

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Action Required Resource Allocation Timeline Responsible
Action required to implement the Budget, physical and human Person
sustainability policy. resources
5-7 key actions

Use energy-efficient Change all whitegoods to 1-2 years Karen Patarroyo,


whitegoods energy efficient standard, business manager
using energy efficient
whitegoods will be better
than the normal one, less
emission generated by
household

Use energy-efficient light Change all lights to energy 1-2 years Karen Patarroyo,
globes efficient standard, using business manager
energy efficient light will

Switch off unused lights Educate staff their 1 year All staff
responsibility of switching off
unused lights or equipment,
we can also replace some
equipment with the function
of automatic switch on/off.

Switch off appliances on Educate staff their 1 year All staff


standby responsibility of switching
equipment to standby mode.
Equipment in standby mode
will save a huge number of
electricity.

Seek ways to share Prepare a presentation for 1-2 years Karen Patarroyo,
information on energy use and educating our staff or visitors business manager
savings with staff, venue more about energy use and
hirers, patrons and visitors savings, when a huge crowd
of people know more about
energy saving, we can
contribute more to the world

2.4 Review

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Swap policies with one of your classmates. Review each other’s policies and give each other
constructive feedback on the structure, content, outcomes, implementation plan, performance
indicators and practicality of each policy.

Discuss feedback and negotiate changes.

Summarise and record the feedback provided by the classmates and the changes that have been
negotiated below:

Peer Review
Name of the student who Nway Ei Zon
provided assistance with the peer Email nwayeizon1106@gmail.com
review:
Summary of feedback, address all Could be better to expand the policy not only to electricity
the points below: resource but add other impacts such as weather, water,
water and make any recycling activities as well.
o Structure Also changes or modify the facilities.
o Content
o Outcomes
o Strategies to minimise
resource use and reduce toxic
and hazardous chemical
o Implementation methods
o Performance indicators
o Practicality

(50-100 words)
List of agreed on changes: The rest of the items.

Make the required changes to your policy (2.1.2) and implementation plan (2.1.3) based on the
feedback you have received and agreed with.

Please note that the trainer and assessor will check that the changes have been applied to the policy
when marking your assessment.

The trainer will also validate the participation of your classmate in the peer-review in the marking
sheet.

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Appendix 1 –Tiny Opera Company Scenario

‘The history of the Tiny Opera Company


Tiny Opera Company operates in a rural NSW town. Colleen Starr started the company after moving
to the small town from Sydney in the late 1970s. Colleen wanted to bring the wonder and
entertainment of theatre-based performances to rural NSW. Her vision was to create a regional
theatre that emulated the Sydney Opera House; making theatre both accessible and valued in her
town and the surrounding community. Stella’s idea and passion was shared by a wealthy landowner in
the area who donated $2.3 million to support the purchase of a venue and the ongoing operation of
the theatre. $1.3 million of this was invested in a trust which has been added to over the years that
Tiny Opera Company has generated a profit.

Colleen Starr bought an old town hall that had been built in the early 1900s. The hall is listed on the
State Heritage Register in NSW. Basic interior renovations were carried out to the stage, three
dressing rooms, kitchen, break room, meeting room, food counter and ticketing booth including:

 painting internal walls


 installing wall-mounted radiators throughout the theatres, dressing rooms and break room
 installing a dishwasher and oven in the kitchen
 installing a wood heater in the meeting room.
Tiny Opera Company has staged regular performances in the theatre from the 1970s onwards.

Ten years ago, the Tiny Opera Company built a small office building to serve the growing number full
time staff.

Tiny Opera Company today


The staff at Tiny Opera company currently include:

 Stage Manager (part-time)


 Director of Programming
 Resident Designer (funded by a grant for three years)
 Business Manager
 Marketing Communications Manager (part-time)
 Project Officers x 3 (part-time)
 Customer Service Representatives x 2 (part-time).

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This year, the Tiny Opera Company has added a position for a new environment officer. You have
been hired as the new environment officer at Tiny Opera Company after responding to the following
job advertisement.

Appendix 2 –Sustainability Project Officer


Sustainability project officer position

Tiny Opera Company is taking a new direction to become a leading practitioner of sustainable practices in
the performing arts industry. As part of this direction, Tiny Opera Company has created an exciting new
position for a sustainability project officer. You will be motivated, enthusiastic about sustainability and ready
to bring an innovative approach to Tiny Opera Company practices.
You will work within our small team at Tiny Opera to review work practices, especially the use of costume,
props, lighting and facilities, as well as communications, and equal employment opportunity practices. You
will be required to develop best practice models to increase sustainability practices across the organization.
This may involve training and educating staff through professional development, company newsletters and
other similar approaches.
We are looking for a highly skilled individual capable of reviewing technical documents and legislation in
order to develop plain language policy, internal memos and external publicity materials.
The project officer is also required to develop materials to inform and educate audiences about Tiny Opera
Company’s sustainable activities and encourage participation in activities and practices that lead to better
environmental outcomes.

You are inducted by Nick Tan, the Business Manager of Tiny Opera Company, who gives you an
overview of how the company wants to approach sustainability.

In the last six months, Tiny Opera Company has been focusing on becoming a more sustainable
operation. Nick Tan has reviewed some of the organisation’s operations and has observed that
resource use in the theatre is not aligned with sustainable work practices being promoted at Tiny
Opera Company.

Nick realises that this is at least partly due to the policy and procedure documents not reflecting
industry requirements or reflecting Tiny Opera Company’s aim to increase sustainability across its

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operations. Nick wants you to update the sustainability policy to specifically reflect the sustainability
aims of the business. Nick wants to focus on the following areas:

● minimising resource use

● using resources more efficiently

● reducing toxic material and hazardous chemical use

● employing life cycle management approaches

● adopt an entrepreneurial approach to sustainability

implementing a sustainability continuous improvement strategy

Appendix 3 – Tiny Opera Company sustainability policy

Tiny Opera Sustainability Policy

Tiny Opera has a commitment to minimising environmental impact by:


● using resources wisely
● build sustainable business practices
● encouraging visitors to consider sustainability
● focusing on appropriate management principles.

We seek to improve social, economic, cultural and environmental benefits in


our decision-making.

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Appendix 4 – Tiny Opera Company Financial Report

Next year
2 years Last This
(projected
ago year year
)
$ $ $ $

Income
Sales of goods and services 111,500 117,750 112,000 115,000
Venue hire 25,600 24,300 24,700 24,000
Grants 35,000 70,000 85,000 80,000
Philanthropy 75,500 74,750 72,000 72,000
Fundraising 3,300 6,500 5,800 4,500
Corporate partners 70,000 87,000 85,000 80,000
Investing activities 65,400 68,000 72,300 73,300
Total income 386,300 448,300 456,800 448,800

Expenses
Wages and salaries 275,000 303,000 358,000 358,000
Utilities 7,672 8,472 8,672 8,800
Maintenance 1,825 869 765 1,000
Accounting expenses 1,500 1,500 1,750 1,750
Marketing 4,270 4,320 5,245 8,200
Performance costs 58,000 47,700 53,670 55,000
Miscellaneous 2,500 3,200 1,275 2,000
Total expenses 350,767 369,061 429,377 434,750

Profit/loss 35,533 79,239 27,423 14,050

BSBSUS501 - Develop workplace policy and procedures for sustainability V2-2020 Page 24
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