Faculty of Commerce

Department of Management Studies

BACHELOR OF COMMERCE (HONS) DEGREE PART 2 SEMESTER 1

CODE: (BM204)

MODULE: ORGANISATIONAL BEHAVIOUR

DATE: JUNE 2015

DURATION: 3 ½ HOURS

INSTRUCTIONS TO CANDIDATES

1. ANSWER ALL QUESTIONS IN SECTION A AND ANY THREE (3) FROM SECTION B

2. QUESTION ONE (1) CARRY 40 MARKS AND ALL OTHER QUESTIONS CARRY 20
MARKS EACH

3. AS MUCH AS POSSIBLE CITE RELEVANT EXAMPLES

4. THIRTY MINUTES (30) READING TIME FOR CASE STUDY

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SECTION A: THE DAYS AT GENERAL MOTORS (COMPULSORY)

QUESTION 1

1.1 According to Kotter (1995) the first step in the change management
process is establishing a sense of urgency which involves identifying
and discussing crises or potential crises. From the case, discuss the
issues confronting Dr. Harry which have to be changed. (25marks)

1.2 How can Dr. Harry make the change successful at General Motors?
Support your answer. (15marks)

SECTION B: ANSWER ANY 3 QUESTIONS

QUESTION 2

In line with the government of Zimbabwe’s objective of including employees

in the main stream economy, as a managing director of a large organisation
discuss the various employee involvement programmes that your firm
can adopt. (20marks)

QUESTION 3

Discuss critically the validity of the contention that the motivation for
staff to work well depends on more than a high salary and good working
conditions. (20marks)

QUESTION 4

You are the managing director of a large organisation and the Board Chairman
has asked for your views about the impending introduction of work groups
as an essential feature in your organisation. What would be your advice?
Motivate your argument clearly. (20marks)

QUESTION 5

Discuss the role of structure as a determinant of effective organisational

performance and effectiveness. (20marks)

QUESTION 6

Critique the extent to which you believe that conflict is an inevitable

feature of modern work organisations. (20marks)

End of exam

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