Pre-call 4 Harinder Kaur {C0773347}

 PRICE OBJECTION

Objection - JOE BARKHOUSE: “I could get similar product online at cheaper price.”

Acknowledge - Me: “Yes, I understand that the price of product is important factor. I want to just show
you the solution for thing you want then you can decide that this product is valuable for you or not.”

Clarify - Me: “Can I ask about the reason of your thinking that the product is expensive”

JOE BARKHOUSE: “Yes, there are many brands who produce similar kind of product that too in low
price.”

Address - Me: “Yes, I will accept that the price of this product may be higher than other competitors. I
will show you that I offer you the product is higher quality level as compare to others. As you also know
that low quality product will not satisfy you.”

Trial Close – Me: “I hope that will help to solve the question you have in your mind about the price and
value of price.”

SOURCE OBJECTIONS

Objection - JOE BARKHOUSE: “All right give me the clear value and benefit of you product that why I
will trust you.”

Acknowledge: Me: “Right, I love the opportunity to show that how this product is different as compare
to other brands. I will also explain you that how our customers have found more additional values with
the solutions we give in regards to using {competitors}”

Clarify: Me: “If I am right, you exactly want to know about the specialty and uniqueness of this
product?”

JOE BARKHOUSE: “Exactly, this is what I wanted to ask what unique features your company have
and influence me to buy this product from you.”

Address - Me: “AS YOU KNOW WELL FROM MORE THAN A CENTURY, L’ORÉAL HAS BEEN INVOLVED IN THE
BEAUTY INDUSTRY. IT ALL BEGAN WITH ONE OF THE FIRST HAIR DYES THAT HE FORMULATED, MANUFACTURED

AND SOLD TO PARISIAN HAIRDRESSERS. THIS ORGANIZATION CONTINUES TO MAKE NEW ACQUISITIONS TO
COVER THE WORLD’S VARIED COSMETIC NEEDS, AND TO UNDERTAKE NEW SOCIALLY RESPONSIBLE INITIATIVES

IN THE INTERESTS OF SUSTAINABLE DEVELOPMENT FOR ALL.”

Trial Close - Me: “Is that answer you are looking for?”

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Pre-call 4 Harinder Kaur {C0773347}

 PRODUCT OBJECTION

Objection - JOE BARKHOUSE: But I have also dealing in similar product of other brands also then
how I trust that sales of your product will be higher because it is very difficult to convince different kind
of customers.

Acknowledge - Me: “It’s a great thing that you let me know about your concern.”

Clarify - Me: “Let me clarify, you are concerned that whether my product will help you to attract
customers or not.”

JOE BARKHOUSE: “Yes, this was the thing which bothered me as I am concerned that from your
product, I will get more customers or not.”

Address - Me: This Shampoo is incredible fragrance and is gentle sulfate free, paraben free cleansing
formula for unruly over-processed hair, which protects the hair against humidity. This product doesn’t
lather very much as compared to other shampoos. This product is a high-quality product and tested
independently in the labs of U.S.A. This shampoo also possesses the features of a conditioner which
means there is no need to apply separate conditioner after applying this shampoo. It is very easy to use
and has no side effects. Along with shampoo, mask is also available in this type.

Trial Close - Me: “I hope its sound good to you”

 MONEY OBJECTION

Objection - JOE BARKHOUSE: “Your product is good but it is more than we’re willing to spend for this
particular product”

Acknowledge – Me: “I understand that, you have decide different limit of budget for different products
according to benefit of their sales and now thinking that if you will spend for this then how much benefit
you have in return you are saying that you have decided the budget that you will spend for different
categories of product and so for this you decided budget is less.”

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Pre-call 4 Harinder Kaur {C0773347}

Clarify - Me: “So you are saying that due to low expected return on this product you have decide budget
of buying this product low.”

JOE BARKHOUSE: “Yes, you got me what I was trying to say.”

Address - Me: “What more I can do for you that I will offer you some units as sample. It may help you
for making the decision to invest in this by taking reviews by using it personally as well as from
customer by providing to them also. After this discount and offers are also available for you.

Trial Close – Me: “Does I gave you exact answers of your queries?”

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