Muhammad Ikram

 (306)241-7306  ikrambaddar@gmail.com  Saskatoon, SK

HIGHLIGHTS OF QUALIFICATIONS
 Highly dedicated and reliable Customer Service Representative with 4+ years of Retail environment experience
in performing and continually improving general warehouse operations including sales, tech support and
customer care.
 Strategic-relationship and partnership-building skills-listen attentively, solve problems creatively and use tact
and diplomacy to achieve win-win outcomes.
 Familiar with major customer service software, conflict resolution, and possess a positive attitude.
 Sound knowledge of customer relationship building and retention practices.
 Technical troubleshooting issues using conceptual thinking and assist customers with questions and problems.
 Listen attentively to customer needs and concerns; demonstrate empathy and build rapport.
 Fostering a growth mind-set with the passion of learning new things and using them in day to day experience.
 Excelling in a team working environment with ability to work as a team player who believes in collaborative
learning and treats each member of the team with due respect.

SKILLS SUMMARY
 Customer Service  Reading & Writing Skills
 Learn Quickly  Flexible
 Physical Fitness  Safety Training
 Troubleshoot  Emergency Response
 Mathematical Skills  Work Independently

EMPLOYMENT HISTORY
Grocery Team Lead
Giant Tiger, Saskatoon, Saskatchewan
Oct 2018 – Till Date

Responsibilities:

 Greeted customers entering the store to ascertain what each customer wanted.
 Assisting with floor duties, including cleaning break rooms, stocking the salesfloor, zoning and shelving.
 Provided excellent customer experience and received an average 85% satisfaction rate to date, 15% higher than
company average.
 Labeled, scanned and weighed packages, unloaded and sorted incoming packages.
 Transported material by use of forklifts, pallet jacks and hand trucks.
 Prepared trucks for delivery using efficient time management.
 Kept track of material inventory by use of computer software and data entry skills.
 Load and unload parcels and packages on and off planes or trucks under instructions receive from the
supervisors.
 Assessed spoiled and damaged food shipments and reported to management accordingly.
 Calculated, prepared and issued bills, invoices, account statements and other financial statements according to
established procedures.
 Assisting customer in locating merchandise.
 Completed loading and unloading of different types of merchandise trailers.
 Performing warm-up stretches prior to shift.
 Maintaining a clean, accessible and well zoned store and disposed trash quickly.
 Meet Customer's needs by assisting them whenever possible.
 Properly packages all items including dangerous hazmat packages for timely and safe deliveries
 Scanning and Loading UPS packages into trailers in a warehouse environment.
 Excel within a service-oriented company, demonstrating empathy and talent for communicating effectively with
customers from diverse backgrounds and building rapport.
Customer Service Representative
Real Canadian Superstore, Saskatoon, Saskatchewan
Jan 2016 – Till Date

Responsibilities:

 Entered quotations, prepared and issued bills, invoices, account statements and other financial statements
according to established company’s policies.
 Kept a running tally on the amount of cash in the register, including beginning-of-shift and end-of-shift checks.
 Ensure that orders, procedures and policies are carried out in regards to proper stacking and handling of the
packages/boxes to keep its contents unharmed and intact
 Required to scan each product and subsequent position, with an RF gun
 Loaded parcels from bins (24) into canvas bags at a rate of 1000 parcels per hour, number one in skill for my
shift.
 Properly organized trailers to maximize storage capacity and ensure even weight distribution
 Ensuring the merchandise is properly signed and priced.
 Rotated stock and checked for expired products.
 Ensured that department is fully stocked with merchandise and is ready for business.
 Pulled pallets of merchandise to the sales floor for overnight processing.
 Knowledge on pallet jack and equipment safety procedures.
 Operated equipment in a safely manner while adhering to company procedures.
 Manually lift and move product to restock and repack ensuring date code accuracy and proper rotation.
 Knowledgeable about lifting techniques and carrying packages on a continuous and repetitive basic for
approximate shift of 4 to 6 hours.
 Earned management trust by serving as a key holder, responsibly opening and closing store.
 Worked well on my own and required very little supervision and follow-up from manager.
 Educated and trained customers to troubleshoot devices when applicable to prevent unnecessary return visits.

ACADEMIC SUMMARY
University Education

Bachelor of Technology in Mechanical Engineering, Indus University, Karachi, Pakistan

Aug 2011 – July 2014

Diploma in Associate Engineer, St Pattrick Institute of Technology, Karachi, Pakistan Aug 2008 – May 2011

Secondary Education

Public Ideal School, Karachi, Pakistan Apr 2006 – Mar 2007