V.

NAVEEN KUMAR
No: 1305C/28, 17th Street, Poombuhar Nagar,
Kolathur, Chennai-600099.
Mob: +91-9600100582
E-mail: kumar05jan@gmail.com

OBJECTIVE

To enhance my professional skills in a dynamic and stable workplace which offers me a positive
atmosphere and provide me with opportunities to implement innovative ideas for the betterment of
company and my career.

EDUCATIONAL QUALIFICATION

 Bachelor of Engineering in Electrical and Electronics Engineering, Saveetha Engineering

College, Chennai. (Affiliated to Anna University) 2009-2013. CGPA: 6.716/10
 Class XII: (State Board), Dhanish Matriculation Higher Secondary School, Chennai-99. Year:
2009. Percentage: 87.58%
 Class X: (Matriculation), Dhanish Matriculation Higher Secondary School, Chennai-99.
Year:2007.Percentage:84%

WORK EXPERIENCE
Joined ICICI BANK in November 2014 and Completed Post Graduate Diploma in BANKING
(PGDB) at ICICI MANIPAL ACADEMY, Bangalore. Into branch banking as a SALES
MANAGER for 5 branches and handling team of 15 members for 24 months and later moved
to INTEGRATED CURRENCY MANAGEMENT CENTER (ICMC) operations team in june
2017.
DESIGNATION - Deputy Manager.

RESPONSIBILITIES

 Identification of the customer profile while opening the account.

 Conducting enhanced due diligence and monitoring of banking transaction.
 Risk management.

 Handling very large team and achieving the target within stipulated time with proper due
diligence.
  Profiling Customers and provide financial products to meet customer needs.
 Planning and execution of campaign/activity with the team.
 Managing the HNI customers of the Bank and their transaction.
 Handling CASA of clients.
 Classroom and online trainings for new joiners and team members.
 Work on multiple tasks with minimal supervision, active Team Player handling jobs which
requires commitment beyond work.

Customer Relation Management:

 Managing customer centric banking operation and ensuring customer satisfaction by achieving
delivery & service quality norms

 Resolving retail customer issue and providing in depth analysis with reports to management.

Transaction Monitoring:
 As per RBI Regulatory any customer is receiving or transferring the funds and any customer is
doing a high volume transaction will get an alert generated in AMLOCK system, clear those
alerts whether the customer is suspicious or non- suspicious based up on the customer KYC
profile.
 Monitoring of transaction after their execution in order to identify the unusual transactions
including monitoring single transaction as well as transaction flow.
 Based on various factors like geographic locations of transaction, past history, KYC Profile of
customer, type of product analysis will be carried out to clear an alert.
 Reporting of unusual transaction or activities to appropriate authorities.

AML Activities:

 Investigate and assess alerts for potential money laundering risks in the Bank.

 Investigate and assess alerts for potential money laundering risks in the Bank.

 Ensure timely, efficient reporting of suspicious transactions to AML Compliance Officer

 Assist with AML Compliance Training especially on identification and reporting of suspicious
transactions.

Customer Service:

 To cross verify prompt responses and resolve customers inquires and complaints.
 Investigation and resolving service issues and Product problems.
 Critical request and services request analysis to reduce customer complaints.
 Co-ordinate and provide solutions to the customer service quality team.
 Adherence to the guidelines and expertise in following norms of KYC.
ACHIEVEMENTS AND AWARDS

 Participated in NSS Camp at Pazhanjur Village from 18th March’11 to 24th March’11.

 Actively Co-ordinated the event “Super 7Q” at Drestein 2012, Saveetha Engg College.

 Won 2nd Prize in ADZAP event at Vel Tech High Tech Dr.R.R Dr.S.R Engg College.

 Zone Level Winner in Kabadi Tournament, 2007.

 Zone Level Runner in Kho-Kho Tournament, 2007.

PERSONAL DETAILS

Date of Birth : 5th January, 1992

Gender : Male
Nationality : Indian
Marital status :Single
Languages Known : English, Tamil, Telugu (Speak).

DECLARATION

I do hereby declare that all the information furnished above are true and correct to the best of my
knowledge and belief.

Place: Chennai
Date : [NAVEEN KUMAR.V]