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Kardan University
Question Sheet

Course Title: Conflict management Program: MBA

Instructor: Dr. Kalim Bangash Semester: Spring 2020 terminal
Exam type: Open book Marks: 28
Teacher Contact information: 0093-788 976 922
kaleemullah@kardan.edu.af/kaleembangash@gmail.com
Exam time: 24 Hours:
Start at10:00 am on 31th August and ends at 10:00 am on 1st September, 2020

IMPORTANT INSTRUCTIONS
Deadline:

 Make sure to upload the solution file before the due date in LMS (Portal).
 Any submission made via email after the due date will not be accepted.

Formatting guidelines:

 Font: Times New Roman Font size: 12

 Line spacing: 1.5 Alignment: justify
 Answer sheet submission file format: MS-word
 Write your answers in MS Word format answer sheet. After completing the paper, save it and upload
the same MS-word file.
 Do not write or paste cases and situation in the answer sheet. Just give proper number in the answer
sheet, which should be bold e.g. situation 2 part (b).
 Avoid copying from any source. Use your own concept and understanding.
 Use black font color only.
 The deadline for uploading this paper is before10:00am, on 1st September, 2020.

Referencing guidelines (if applicable):

 Use APA style for referencing and citation. For guidance search “APA reference style” in
Google and read various websites containing information for better understanding or visit
http://linguistics.byu.edu/faculty/henrichsenl/apa/APA01.html
Rules for marking:

Please note that your paper will not be graded or graded as Zero (0), if:

 It is submitted after the due date.

 The file you uploaded does not open or is corrupt.
 File uploaded other than word format.
 It is cheated or copied from other students, internet, books, journals etc.
 Plagiarism will be checked through turnit-in software.
 Do not write or paste cases in the answer sheet. Just give proper number in the answer sheet,
which should be bold e.g. situation 2 part (b).

Note related to load shedding: Please be proactive to avoid the load shedding issue.

Situation number 1 10 Marks

Which negotiation strategy will you apply in each of the following situation and why?

1 A manager of marketing is in a conflict with another manager in his cross-functional

project team. He’d like to resolve the conflict in a way so that he’s on good working terms
with his peer.

2 Yama negotiates to win. He doesn’t feel like he’s really negotiated until he’s left “some
blood on the floor.”

3 Maryam is in a disagreement with her boss’ boss, the executive vice president. Maryam
doesn’t really care about the matter and the executive vice president can make things
difficult for Maryam in her job in the future.

4 Salim wants to go to Palm Beach for spring break, hi parents are saying no. His dad’s
pretty worried that she would even ask because “of all the things college kids do down
there.” Salim wants to make peace because he really wants to go to Europe with a study
group this summer.

5 Halim and Kalim both want a secretary for their departments, but HR will only allocate
one new personnel slot to their general area. Neither can really employ a full-time
secretary but the company has spent its temporary help budget
Situation2
Haider has been with her organization for three years and has received outstanding performance
evaluations. Nasrullah khan came on board one full year later than did Haider. Based upon what
Nasrullah khan has said, Haider believes that Nasrullah khan is earning the same amount of salary
as she does although he is at a lower rank. Haider has been fuming about Nasrullah khan’s salary.
It appears objectively clear to everyone that Haider has superior educational and experiential
credentials. Rumor has it that Nasrullah khan is not performing very well, although rumor also
has it that Nasrullah khan and the vice president have become pretty chummy. Salim Khan, the
vice president, has come into Haider’s office and says the following: “I wanted to be sure that you
were told before the information is generally disseminated. We are promoting Nasrullah khan to
director of the division. You know that you are invaluable in the work you do. We cannot afford
to lose you to administrative matters that Nasrullah khan will be performing. I hope that you will
give Nasrullah khan your full support. Thank you.”

Haider responded, “Oh, if you had offered it to me, I would have declined. I don’t want
administrative work.”

a) Is Haider’s behavior merely passive (unassertive) or aggressive? Why or how? 2 marks

b) What effect is Haider’s behavior having on Nasrullah khan? 2 marks
c) What effect is Haider’s behavior having on him and his working relationships?3 marks
d) If you were in Haider’s position, what would have been your decision 3 marks

Situation 3
The company you currently work for does not have any educational reimbursement benefit
available. You would like to have your employer offer this benefit, as you and many of your
fellow workers would like to go back to school (part-time) and earn your MBA degree. But, the
cost of tuition is expensive, and you would like your company to help with the expenses. Many
of the other companies in your locale and industry do offer their employees this educational
reimbursement, and you would like your company to do so, as well.

Requirement

1- Consider your current and personal situation, what would be your negotiation strategy and
why? 2 Marks
2- What would be your target point, resistant point, and settlement range? 2 marks

Situation4

The workplace conflict concerned a departmental team of 12 people. The relationship between the
team leader and the department manager was so damaged they only spoke to each other through
third parties. The group was split into two warring factions – one group behind the team leader,
the other siding with the department manager with a few members remaining neutral. There was a
perceived favoritism with respect to approval of leave, training and allowances. There had been
no performance appraisals for two years, and two staff members had been on stress leave for five
weeks.

Requirements:

a- Suppose you have been hired as a consultant (mediator) to resolve the issues in the group.
What would be your course of actions? 2 Marks
b- Do you think adaptive mediation model is applicable in this conflict, if yes how, and if no,
why? 2 Marks