Reinelle Barrios

Technical Support Specialist/

Customer Support Representative
09497841748

reinellebarrios26@gmail.com
Work History
701 Silver Street Rockville Subdivision Barangay

San Bartolome

Quezon City 1116

Technical Support Representative (iPage)

https://www.linkedin.com/in/reinellebarrios26/ Concentrix
(February 2019 – August 2020)

❏ Provided solutions to operations issues for users of Websites and Email, working closely via phone.
ABOUT ME ❏ Followed up with clients to ensure optimal customer satisfaction following support engagement and problem
resolution.

❏ Documented all transactions and support interactions in the system for future reference and addition to
knowledge base.
Experienced Technical Support
Representative with more than 2 years of ❏ Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or
respond to questions.
experience in the Web Hosting Industry.
Excellent reputation for resolving problems, ❏ Increased sales by educating prospects on benefits of products and services in comparison to competitors.
improving customer satisfaction, and
driving overall operational improvements. ❏ Retained existing clients by extending high quality and efficient support service.
Proven success in leadership, operational ❏ Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and
excellence and organizational development resolving concerns.
with keen understanding of elements of
Websites. Recognized for inspiring ❏ Offering advice and assistance to customers, paying attention to special needs or wants.
management team members to excel and
encouraging creative work environments.
Enthusiastic support and eager to
contribute to the team success through
hard work. Attention to details and excellent
organizational skills. Clear understanding of Customer Service Representative (Lifetouch)
Domains and Web hosting and training in Inspiro (Formerly SPi CRM)
WordPress development. Motivated to (September 2018 to December 2018)
learn, grow and excel in web hosting
products and services.
❏ Educated customers how to use the client's website, complete forms and obtain desired orders.

❏ Answered more than 30 calls per day that meets fast-paced call center demands.

❏ Assisted customers with product and service selections.

SKILLS
❏ Processed payments, including credit and debit card transactions and other payment channels.

❏ Enhanced productivity by staying on top of call scripts and maintaining control over the direction of
conversations.
Technical Support
❏ Assisted customers by providing tracking information and resolving shipping or merchandise issues.
Customer Service

Website Troubleshooting

DNS Support

Billing and Email Support Customer Support Representative (Hostgator)

Inspiro (Formerly SPi CRM)
(August 2017 to August 2018)
Software

❏ Delivered exceptional customer service by leveraging extensive knowledge of products and services and
Wordpress creating positive experiences.

❏ Provided accurate information about promotions, customer programs and products, helping drive high
cPanel and WHM
customer retention.
Microsoft Office ❏ Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving
problems swiftly.
Ecommerce & SEO
❏ Documenting customer’s details in cPanel and WHM to track requests, document problems and record
Other CMS solutions offered.

❏ Collecting customer feedback and recommended service delivery improvements to management.

❏ Provided excellent customer care by responding to requests, assisting with product selection and handling
ordering functions.

❏ Recommended Add-on services/products to customers, thoroughly explaining details.

 ❏ Educated customers about billing, payment processing and support policies and procedures.

Education

Bachelor of Science Information Technology

2013-2017

Quezon City Polytechnic University

673 Quirino Hwy, Novaliches, Quezon City