JUSTIN PHILIP GREEN

8701 W. Parmer Lane, No. 13211 Austin, TX 78729 512.663.3233 Justin_Green@me.com

Employment Apple, Inc. Austin, TX

Technical Support Advisor, Contact Center Coach 11/08 – Present
• Applecare division,
providing industry leading technical and customer support
• Specialized in
technical support for Apple Desktops & Portables, iPod, iPhone, and Wireless Multimedia
• Expertise in
databases, CRM, and internal systems software
• Contact Center
Peer Coach for three new hire classes, all exceeding target goals
• Conducted training
classes, group presentations, and metric reporting
• Multiple awards for
customer service, attainment, and teamwork
• Achieved highest
Customer Satisfaction return and surpassed target metrics

Dell, Inc. Round Rock, TX

Sr. Account
Manager, Acquisition Sales 1/06 – 10/07
• I.T. consulting and sales for entire hardware infrastructures and software solutions
• Managed over four hundred accounts with an annual I.T. budget
• Supervised entire support team and product specialists
• Sold and managed financing and leasing options for clients
• Earned most business by acquisition of start-up companies and venture capital
• Acclivus R3 Solutions certification and Dell ASG Server and Storage certification
• Continuously awarded Sales Representative of the Month
• Achieved over 110% attainment and metric reporting during entire career at Dell, Inc.
• Received several awards for customer service and team leadership

VacationsToGo.Com Houston, TX
Travel Counselor, Luxury Resort Group Sales 10/07 – 4/08
• Account manager
and customer relations for large groups and planned events
• Consistently
achieved monthly revenue sales goal
• Achieved highest
marks for Customer Satisfaction and surpassed every quota
• Responsible for
order management, financing, and bookkeeping of every transaction

Centex Homes Austin, TX

Field Manager /
Assistant Project Manager 10/04 – 10/05
• Supervisor of the construction of multiple single family homes
• Managed over 25 Subcontractors and more than 400 workers
• Assistant project manager of 45 new homes
• Implemented OHSA and EPA Standards and Codes of Subdivision
• Worked on warranty issues and worked directly with Customers

Education The University of Texas at Austin Austin, TX

Bachelors: Government 9/99 – 5/04
Certification: Business Foundations

Affiliations National Society of Collegiate Scholars [NSCS] 9/99 – 12/03

Assist in Volunteer Recruitment and Fundraising Events to support immigrant career growth and placement
 American Cancer Society 9/99 – Present
Actively participated in fundraising for cancer research

Texas Exes Graduates Association, Alumni 5/04 – Present

Involved in Alumni events, fundraising, and career networking

Skills Technical: Proficient in Mac OS X, Windows, Excel, Word, Illustrator, PhotoShop, Outlook, PowerPoint, iWork,
, CRM, SQL, Filemaker Pro, and Order Management software

Language: French (Basic)