Seelu Chacko – Delivery Manager/Program Manager
Name: Seelu Chacko
Current/Previous Role: Delivery Manager/Program Manager
Qualifications: B.E (Electronics & Tele Communication)
Experience Details
Email: Seelu.Chacko@tcs.com
• 16+ years IT experience including 12+ years of experience in
Project, Program & Delivery management.
• Information Technology Infrastructure Library (ITIL) Certified
• Certified Scrum Master from Scrum Alliance & TCS Master Craft
Experience • Has valid UK WP & US Business Visa
Summary • Working as BI Delivery Manager since 2008.
• Peak team size – 125 (including Offshore & Onsite)
• Worked in various domains – Life Science & Health Care,
Telecom Billing, Finance, Banking, Car Rental System.
• Received Best TCS Program Manager Award
• Played the role of Program Manager, Delivery Manager both at
Onsite & offshore location, starting from –
• Contributed in bringing project back to TCS from other
competitive vendors.
Strengths
• Projects takeover (transition) from client.
• Setting up teams at onsite and offshore.
Key • Project start-up.
Capabilities • Stabilizing the account and smooth operations.
• Building up relations and confidence with Stakeholders.
• Customer appreciation received on project/team
management, managing multiple vendors.
• Self-disciplined, Pro Active, Assertive, Dedicated, Result
oriented & Reliable.
+91-9449083975
• Currently working as Delivery Manager for Thomson Reuters, Bangalore, India.
• Previously worked as BI Data Warehouse Projects Delivery Manager for customer
like Royal Bank of Scotland – UK, GlaxoSmithKline – UK, Johnson & Johnson
client office in Raritan, New Jersey, US.
• Worked as Customer Delivery Manager in Multi Vendor Program.
• Core competencies in Project planning & requirement gathering, proposals
activities, project monitoring and status reporting, project co-ordination, Customer
Management, Prioritization & re-prioritization of tasks, Monitoring and Controlling
with rigorous Quality metrics collection and analysis, Risk identification, tracking
and mitigation.
• Led team working on Application development ,estimation, maintenance and
support. Knowledge of Waterfall & Agile project methodologies.
• Managed service delivery from the 3rd party vendors / suppliers
• Customers worked with – Thomson Reuters (India, UK)GlaxoSmithKline
Pharmaceuticals Limited (UK & USA), Johnson & Johnson (USA), Ameriprise
Financial (Minneapolis, USA), Adecco Systems (UK), Data Stream Technologies
(Brunei), Make The Connection(Namibia), RntPro (Canada)
• Communicate effectively with a wide group of people
• Team management – Strongly believe in team work.
• Always open & show interest to take up higher & additional responsibilities
• Customer Management - Ensure to meet and exceed customer expectations on
what they requested and need.
• Delivers the correct scope, on time, on budget and with quality.
• On times of crisis, when the team is stuck badly, will lead from the front and enable
team to resolve the crisis.
• A good motivator, problem solver, performing well under pressure, being loyal,
having a positive attitude, eager to learn, taking initiative.
• Skills to understand and visualize the big picture associated with any project and
are able to effectively convey this to the entire project team.
• Honest and ethical and set benchmarks and standards for your team members to
follow.
• Remain focused on the task at hand and ensure that team does the same on
project goals and individual objectives
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