Chapter IV

PRESENTATION, ANALYSIS AND INTERPRETATION OF DATA

This chapter deals with the presentation, analysis and interpretation of the data gathered

and result of the study conducted among the employees of Amai Pakpak Medical Center. For

clearer understanding of the interpretation of data, each computation is presented and the

respondents were classified to position, age, civil status, educational attainment and length of

service.

Part I. DEMOGRAPHIC PROFILE

Table 4.1.1
Respondents’ Frequency and Percentage Distribution as to their position
Position Frequency Percentage Valid Percentage
Top Management/Head 3 2.0% 2.1%
Middle Management 29 19.3% 19.9%
Nurse 109 72.7% 74.7%
Attendant 5 3.3% 3.4%
Others: 0 0.0% 0.0%
Missing System 4 2.7%

Table 4.1.1 shows that most of the respondents are nurses with a percentage of

74.7% i.e. 109 out of 150 respondents. Additionally, 19.9% of the respondents have a position of

middle management. The Missing system is the number of respondents who didn’t give any

information regarding to their position.

Table 4.1.2
Respondents’ Frequency and Percentage Distribution as to their age
Age Interval Frequency Percentage Valid Percentage
18 years – 25 years old 34 22.7% 22.8%
26 years – 33 years old 57 38.0% 38.3%
34 years – 40 years old 43 28.7% 28.9%
41 years – 45 years old 15 10.0% 10.1%
45 years or above 0 0.0% 0.0%
Missing System 1 0.7%
 Table 4.1.2 shows that most of the respondents are 26 – 35 years old with a percentage of

38.3% i.e. 57 out of 150 respondents. 28.7% of the respondents are 34 – 40 years old. There are

22.7% of the respondents who are 18 – 25 years old. The Missing system is the number of

respondents who didn’t give any information regarding to their age.

Table 4.1.3
Respondents’ Frequency and Percentage Distribution as to their civil status
Civil Status Frequency Percentage Valid Percentage
Single 77 51.3% 51.7%
Married 61 40.7% 40.9%
Widowed 1 0.7% 0.7%
Divorced 10 6.7% 6.7%
Missing System 1 0.7%

Table 4.1.3 shows that most of the respondents are single with a percentage of 51.3% i.e.

77 out of 150 respondents. There are 40.7% of the respondents who are married. 6.7% of the

respondents are divorced. The Missing system is the number of respondents who didn’t give any

information regarding to their civil status.

Table 4.1.4
Respondents’ Frequency and Percentage Distribution as to their educational attainment
Educational Attainment Frequency Percentage Valid Percentage
Bachelor’s degree 59 39.3% 39.6%
Master’s degree 86 57.3% 57.7%
Doctorate degree 4 2.7% 2.7%
Missing System 1 0.7%

Table 4.1.4 shows that most of the respondents have a master’s degree with a percentage

of 57.3% i.e. 86 out of 150 respondents. There are 39.3% of the respondents who finished their

Bachelor’s degree as their highest educational attainment. 2.7% of the respondents finished their

doctorate’s degree. The Missing system is the number of respondents who didn’t give any

information regarding to their civil status.

 Table 4.1.5
Respondents’ Frequency and Percentage Distribution as to their length of service
Length of Service Frequency Percentage Valid Percentage
2 years – 5years 58 38.7% 38.9%
6 years – 10 years 73 48.7% 49.0%
11 years – 15 years 14 9.3% 9.4%
16 years or above 4 2.7% 2.7%
Missing System 1 0.7%

Table 4.1.5 shows that most of the respondents are in the service for 6 – 10 years with a

percentage of 48.7%. 38.7% of the respondents are in the service for 2 – 5 years. There are 9.3%

of the respondents who are in the service for 11 – 15 years. The Missing system is the number of

respondents who didn’t give any information regarding to their time in the service.

Part II. CONFLICT MANAGEMENT STYLES

Table 4.2.1
Weighted mean of the respondents’ response
Weighted Standard Verbal
Collaboration Rank
Mean Deviation Interpretation
1. I discuss issues with others to try to find
3.31 0.657 Always 1st
solutions that meet everyone’s needs.
2. When there is a disagreement, I gather as
much information as I can and keep the 3.25 0.543 Often 2nd
lines of communication open.
3. I try to see conflicts from both sides.
What do I need? What does the other
3.25 0.558 Often 2nd
person need? What are the issues
involved?
Average Weighted Mean 3.27 Always

Table 4.2.1 presents the summary and interpretation of the weighted mean responses of

the employees in Amai Pakpak Medical Center.

As shown in table 4.2.1, the Average Weighted Mean “3.27” has a remark “Always”.

This means that the employees of Amai Pakpak Medical Center always collaborate with each

other to solve their conflicts. Also, they always discuss the needs and problems of their fellow

workers and patients, and look for possible solutions.

 Table 4.2.2
Weighted mean of the respondents’ response
Weighted Standard Verbal
Competing Rank
Mean Deviation Interpretation
1. I would argue my case and insist on the
2.97 0.670 Often 1st
advantages of my point of view.
2. I find conflicts exhilarating. I enjoy the
2.63 0.747 Often 3rd
battle of wits that usually follows.
3. I can figure out what needs to be done
2.73 0.704 Often 2nd
and I am usually right.
Average Weighted Mean 2.78 Often

Table 4.2.2 presents the summary and interpretation of the weighted mean responses of

the employees in Amai Pakpak Medical Center.

As shown in table 4.2.2, the Average Weighted Mean “2.78” has a remark “Often”. This

implies that there are times where competitions where formed between the employees. They

often compete to find the best solution to their problems is or how good is their service without

considering any personal interest.

Table 4.2.3
Weighted mean of the respondents’ response
Weighted Standard Verbal
Avoiding Rank
Mean Deviation Interpretation
1. When I find myself in an argument, I
usually say very little and try to leave as 3.27 0.652 Always 3rd
soon as possible.
2. Being in a disagreement with other
people makes me feel uncomfortable and 3.37 0.746 Always 1st
anxious.
3. I avoid hard feelings by keeping my
3.31 0.785 Always 2nd
disagreements with others to myself.
Average Weighted Mean 3.32 Always

Table 4.2.3 presents the summary and interpretation of the weighted mean responses of

the employees in Amai Pakpak Medical Center.

 As shown in table 4.2.3, the Average Weighted Mean “3.32” has a remark “Always”.

This means that the respondents absolutely avoid/refrain any disagreement with their fellow

workers and patients.

Table 4.2.4
Weighted mean of the respondents’ response
Weighted Standard Verbal
Accommodating Rank
Mean Deviation Interpretation
1. I try to meet the expectations of others. 2.79 0.832 Often 3rd
2. I try to meet the wishes of my friends and
3.67 0.552 Always 1st
family.
3. I may not get what I want but it’s a small
3.39 0.554 Always 2nd
price to pay for keeping the peace.
Average Weighted Mean 3.28 Always

Table 4.2.4 presents the summary and interpretation of the weighted mean responses of

the employees in Amai Pakpak Medical Center.

As shown in table 4.2.4, the Average Weighted Mean “3.38” has a remark “Always”. The

respondents always provide their patients with great and comfortable service. Item #2 has a

remark “Always” and rank “1st” while item #1 has a remark “Often” and rank “3rd”. This means

that the employees of Amai Pakpak Medical Center prioritize their friends and family before

others. This clearly shows that there is an unequal medical attention or service to the patients.

Table 4.2.5
Weighted mean of the respondents’ response
Weighted Standard Verbal
Compromising Rank
Mean Deviation Interpretation
1. I try to negotiate and use a give-and-take
2.97 0.595 Often 1st
approach to problem situations.
2. I prefer to compromise when solving
2.93 0.609 Often 2nd
problems and just move on.
3. To break deadlocks, I would meet people
2.93 0.501 Often 2nd
halfway.
Average Weighted Mean 2.94 Often

Table 4.2.5 presents the summary and interpretation of the weighted mean responses of

the employees in Amai Pakpak Medical Center.

 As shown in table 4.2.5, the Average Weighted Mean “2.94” has a remark “Often”. The

respondents frequently resolve their problems or misunderstanding with their fellow workers and

patients.

Part III. JOB PERFORMANCE

Table 4.3.1
Weighted mean of the respondents’ response
Weighted Standard Verbal
Timeliness Rank
Mean Deviation Interpretation
1. I prevent wasted time and help an
3.31 0.645 Always 3rd
organization achieve its goals.
2. I am always co-operative to solve the
3.32 0.594 Always 2nd
conflict immediately.
3. I respond very quickly to any grievance
3.41 0.614 Always 1st
matters.
Average Weighted Mean 3.35 Always

Table 4.3.1 presents the summary and interpretation of the weighted mean responses of

the employees in Amai Pakpak Medical Center.

As shown in table 4.3.1, the Average Weighted Mean “3.35” has a remark “Always”.

This means that the employees of Amai Pakpak Medical Center immediately resolve any

grievances/conflicts from their fellow worker or patient. They will use any possible means to

solve any grievances/conflicts, so not to further enlarge the conflicts/grievances.

Table 4.3.2
Weighted mean of the respondents’ response
Weighted Standard Verbal
Creativity and Innovation Rank
Mean Deviation Interpretation
1. I encourage new ways of thinking and
3.30 0.642 Always 2nd
solutions from diverse perspectives.
2. My previous experience makes me more
3.44 0.618 Always 1st
creative in the workplace.
3. I participate in team discussions with the
objective of identifying a new idea or 3.44 0.573 Always 1st
solution to an organizational issue.
Average Weighted Mean 3.39 Always
 Table 4.3.2 presents the summary and interpretation of the weighted mean responses of

the employees in Amai Pakpak Medical Center.

As shown in table 4.3.2, the Average Weighted Mean “3.39” has a remark “Always”. The

respondents are always open-minded. They are always willing to accept new ideas for the

goodness of their service. Also, they always work to formulate new methods or ideas.

Table 4.3.3
Weighted mean of the respondents’ response
Weighted Standard Verbal
Attention to Detail Rank
Mean Deviation Interpretation
1. I consider myself a Detail-Oriented
3.43 0.583 Always 3rd
person.
2. I always manage daily tasks at work. 3.60 0.518 Always 1st
3. I manage to limit distractions in our
3.53 0.631 Always 2nd
workplace.
Average Weighted Mean 3.52 Always

Table 4.3.3 presents the summary and interpretation of the weighted mean responses of

the employees in Amai Pakpak Medical Center.

As shown in table 4.3.3, the Average Weighted Mean “3.52” has a remark “Always”.

This implies that the employees in Amai Pakpak Medical Center are focused during work hours.

They always to whatever it takes to lessen any form of distraction in their workplace.

Table 4.3.4
Weighted mean of the respondents’ response
Weighted Standard Verbal
Good Time Management Rank
Mean Deviation Interpretation
1. I use goal setting to determine my most
3.29 0.691 Always 1st
important activities.
2. For each activity, I ask myself, “Is this
2.95 0.708 Often 2nd
the best use of time right now?”
3. I work late at night or on weekends to
2.59 0.875 Often 3rd
meet deadlines.
Average Weighted Mean 2.94 Often

Table 4.3.4 presents the summary and interpretation of the weighted mean responses of

the employees in Amai Pakpak Medical Center.

 As shown in table 4.3.4, the Average Weighted Mean “2.94” has a remark “Always”.

Item #1 has a weighted mean “3.29” and remark “Always”. This means that the respondents

have a good time management. They prioritize the most important thing before the other. They

also often use their free time to meet the deadlines but sometimes they separated the time for

work and time for themselves/family.

Table 4.3.5
Weighted mean of the respondents’ response
Weighted Standard Verbal
Ability to Perform in All Key Areas of Role Rank
Mean Deviation Interpretation
1. I am able to communicate freely with any
3.71 0.497 Always 1st
employee.
2. My department anticipates and resolves
3.63 0.550 Always 3rd
problems.
3. I have enough knowledge to do my job
3.64 0.571 Always 2nd
well.
Average Weighted Mean 3.66 Always

Table 4.3.5 presents the summary and interpretation of the weighted mean responses of

the employees in Amai Pakpak Medical Center.

As shown in table 4.3.5, the Average Weighted Mean “3.66” has a remark “Always”.

This implies that all employees in Amai Pakpak Medical Center can perform their different roles.

They are more than enough capable on their jobs.

Part IV. RELATIONSHIP BETWEENTHE CONFLICT MANAGEMENT STYLE AND

THE JOB PERFORMANCE

Table 4.4.1
Conflict
Job
Management
Performance
Style
Conflict Pearson Correlation 1 0.507
Management Sig. (2-tailed) 0.000
Style N 150 150
Pearson Correlation 0.507 1
Job
Sig. (2-tailed) 0.000
Performance
N 150 150
 The Pearson Correlation on table 4.4.1 has a value 0.507 with respect to the Conflict

management style. The value of Pearson Correlation is also 0.507 with respect to the Job

performance. This implies that Conflict management has an average positive correlation to Job

performance. Thus, this can be interpreted as if the respondents improved in their conflict

management style, then their performance on their roles will also improve. Additionally, if the

respondents know how to handle situations regarding conflict management then their job

performance is excellent. The Significant (2-tailed) test is valued 0.0000 at 0.01. This means that

there is a significant relationship between the conflict management style and the job performance

of the employees in Amai Pakpak Medical Center.

(pakilagay sa chapter 3 ninyo ng scaling)

Scaling
Interval Remark
1.00 -1.75 Never
1.76-2.50 Sometimes
2.51-3.25 Often
3.26-4.00 Always