Republic of the Philippines

CEBU TECHNOLOGICAL UNIVERSITY

CTU- Danao Campus
Sabang, Danao City, Cebu
Telefax No.: (032) 200-3614 RegistrarOffice: (032) 200-4583

Training Module
For Call Center Training
Enhancement Program

________________________________
EDILBERTO M. HINAY JR. M.A.ED.
Part-Time Instructor
Part 1: Accent and Communicative English (ACE)

Training Program
Day 1
Call Center Orientation, Diagnostic Tests,
Assessments, Communication Enhancement

Day Topics Activities Duration

Call Center Discussion 1 hour
Orientation

Diagnostic Test Students will be

(Composition) required to write a 1 hour
composition in 1
hour
Diagnostic Test Students will read
(Pronunciation) their composition 1 hour
Day 1
(Morning)
(by pair activity)
Diagnostic Test Students will
(On-the-spot English introduce and tell
communication something about 1 hour
skills) their partner
regarding favourite
food and how to
prepare it)
Giving out individual The trainers will
assessment from the provide individual
results of the assessment by 1.5 hours
diagnostics tests doing a one-on-one
consultation.
(Group Activity)
Enhancing Students will
communicative develop a fictitious 1.5 hours
Day 1 English product and create
(Afternoon) a TV commercial
out of it.

Daily Recapitulation, Recapitulation and

Formative
evaluation will be 1.5 hour
rolled out to test the
learning of the
students