WELCOME TO THE

PRESENTATION
Honesty Testing At Carter Cleaning
Company
 GROUP
GROUP
MEMBERS
MEMBERS::

Name: ID No:
FARHANA IQBAL 12132101027
ORNI(Group Leader)
SULTANA AKHTER 12132101020
KHANUM
ASMA UL HUSNA OISHI 12132101043
SHARMIN AKHTER 11123101043
SURMA AKHTER 12132101002
FARHANA
FARHANA IQBAL
IQBAL ORNI
ORNI
ID:12132101027
ID:12132101027
 TABLE
TABLEOF
OF
CONTENTS
CONTENTS

Content Name
Case Summary
Overview of Carter Cleaning Company
Questions & Answers
Findings
Recommendation
Conclusion
 CASE
CASE
SUMMARY
SUMMARY

Hard
Hardto toscreening
screeningjobjobapplication.
application.
Emergency
Emergencysolution
solutionof ofTurn-over
Turn-over& &employee
employeedishonesty.
dishonesty.
Activities
Activitiesofofdishonest
dishonestemployee.
employee.
Note
Notefor
forthe
theemployee
employee& &customer.
customer.
 OVERVIEW
OVERVIEW OF
OF
CARTER
CARTER CLEANING
CLEANING
COMPANY
COMPANY

History
Mission
Specialties
 HISTORY

It starts in 2004 when Sarah Beaudry (Carter) was working a

temporary cleaning job a high rise in St. Louis Park. The foreman
was so happy with her word he would not let anyone else on the job.
Soon after that job she took that experience along with a AAS in
Accounting and years of family business experience and started
Carter Cleaning Company.
 MISSION
MISSION

Their
Theirmission
missionisisthree
threefold:
fold:
Quality.
Quality.Quality
Qualitycontrol
controlofofall
allcleaning
cleaningservices
servicesthrough
throughhiring
hiringpractices,
practices,
training,
training,supervision,
supervision,follow-up
follow-upand andtechnology.
technology.
Response.
Response.Fast,
Fast,reliable,
reliable,measurable
measurableresponse
responseto toour
ourcustomer’s
customer’sneeds,
needs,
most
mostoften
oftenthe
thesame
samehour.
hour.Communication
Communicationis isthe
thekey
keyto
toreceiving
receivingaaquick
quick
response.
response.
Simplicity.
Simplicity. From
Fromjanitorial
janitorialcleaning
cleaningservices
servicestotoproject
projectwork
worklike
likecarpet
carpet
cleaning
cleaningand
andhard
hardfloor
floorcare,
care,totoproviding
providingall
alltypes
typesofofjanitorial
janitorialcleaning
cleaning
products
productsand
andsupplies.
supplies.
 SPECIALITI
ES

They
Theyare
arespecialized
specializedinincarpet
carpetcleaning,
cleaning,window
windowwashing,
washing,
hard
hardfloor
floorcare,
care,awning
awningcleaning
cleaningand
andjanitorial
janitorial
service.They
service.They are
are loyal
loyalhelpful
helpfulhometown
hometowncleaning
cleaningcrew
crew. .
ASMA-UL
ASMA-UL HUSNA
HUSNA OISHI
OISHI
ID:12132101043
ID:12132101043
 Q.1:What
Q.1:Whatwould
wouldbe bethe
theadvantages
advantages& &
disadvantages
disadvantagesto toJennifer
Jennifercompany
companyof of
routinely
routinelyadministering
administeringhonesty
honestytest
testto
toall
all
its
itsemployees?
employees?
 Advantages
Advantagesof ofRoutinely
RoutinelyHonesty
HonestyAdministering
AdministeringHonesty
Honestytest:
test:
Increase
IncreaseAplicant
Aplicant&&New
NewHire
Hirequality:
quality:
The
Thefirst
firstbenefit
benefitof
ofhonesty
honestychecks
checksthat
thatmost
mostclients
clientssee
seeis
isan
anincrease
increaseinin
applicant
applicantquality.
quality.They
Theyoften
oftenhear
hearfrom
from new
newcustomers
customersthatthatthey
theysaw
saw
an
analmost
almostimmediate
immediateimprovement
improvementin inthe
thequality
qualityofofapplicants.
applicants.
Reduce
ReduceWorkplace
WorkplaceViolence:
Violence:
Employers
Employershavehaveaamoral
moraland
andlegal
legalobligation
obligationtotoprovide
provideaasafe
safework
work
environment.Therefore,knowing
environment.Therefore,knowingwhether whetheraapotential
potentialinincriminal
criminal
activity
activityallows
allowsthe
theemployer
employertotodetermine
determineififthe
theapplicant
applicantis isapproprate
approprate
for
forthe
thejob
job&&the
theenvironment
environmentof ofwork.
work.
Reduce
ReduceEmployee
EmployeeTurn-over:
Turn-over:
Verifying
Verifyingapplicant
applicantclaims
claimshelps
helpsthe
theemployer
employermakemakethetheright
righthire
hirethe
the
first
firsttime
timeand
andis
isclearly
clearlyworth
worththe
theinvestment
investmentin inaathorough
thoroughhonesty
honesty
check.
check.
 Disadvantages
Disadvantagesof ofRoutinely
RoutinelyAdministering
AdministeringHonesty
HonestyTest:
Test:
Offensive:
Offensive:
Some
Somepeople
peoplefind
findthe
theuse
useofofhonesty
honestychecks
checksaaviolation
violationofoftheir
their
personal
personalliberties,
liberties,and
andcompanies
companiesrunrunthe
therisk
riskof
ofoffending
offendinghighly
highly
qualified
qualifiedcandidates
candidatesbybyundertaking
undertakingthem.
them.
Unfair
UnfairBias:
Bias:
Honesty
Honestychecks
checkscancandisqualify
disqualifycriminal
criminaloffenders
offenderswhose
whose
transgressions
transgressionsoccurred
occurredmanymanyyears
yearsbut
butwho
whohave
havesince
sincedeveloped
developedto to
be
beresponsible,
responsible,experienced
experiencedand andhighly
highlyqualified
qualifiedcandidates
candidatesfor forthe
the
position
positionbeing
beingoffered
offered
Timing
TimingIssue:
Issue:
honesty
honestychecks
checkscan
cantake
takeanywhere
anywherefrom
from2424hours
hoursto toaaweek
weekor
ormore
more
depending
dependingononthe
thedetails
detailsbeing
beingsought,
sought,and
andthis
thiscan
candelay
delaythe
thehiring
hiring
process,
process,which
whichmay
mayaffect
affectproduction.
production.
SULTANA
SULTANA AKHTER
AKHTER KHANUM
KHANUM
ID:12132101020
ID:12132101020
 Q.2:Specifically,what
Q.2:Specifically,whatother
otherscreening
screening
techniques
techniquescould
couldthe
thecompany
companyuse
useto
toscreen
screenout
out
theft
theftphone
phone& &turn
turnover
overemployees?
employees?
With or Without testing,there’s a lot a manager or employer can do to screen out
dishonest employers like theft prone & turn over employees.Specifically:
Ask blunt questions:
Says one expert,there is nothing wrong with asking the applicant direct
questions,such as,”Have you ever stolen anything from an employer?”
Listen,rather than talk:
Allow the applicants to do the talking so you can learn as much about the person as
possible.
Do a credit check:
Include a clause in your application giving you the right to conduct background
checks,including credit checks & motor vehicle reports.
Test for drugs:
Devise a drug testing program & give each applicant a copy of the policy.
Establish a search-&-seizure policy & conduct searches:
Give each applicant a copy of the policy & require each to return a signed copy.The
policy should state ,”All lockers.desks, & similar property remain the property of
the company & may be inspected routinely.”
SHARMIN
SHARMIN AKHTER
AKHTER
ID:11123101043
ID:11123101043
Q.3.
Q.3.How
How should
should her
her company
company terminate
terminate
employees
employees caught
caught stealing,
stealing,&& what
what kind
kindofof
procedure
procedure should
shouldbebeset
setup
upfor
forhandling
handling
refernce
refernce calls
callsabout
about these
theseemployees
employees when
when
they
theygo
goto
to other
other companies
companies looking
looking for
forjobs?
jobs?
 The
Thecompany
companyshould
shouldtake
takefollowing
followingsteps
stepsto
toterminate
terminate
employees
employeescaught
caughtstealing:
stealing:
Review
Review
Include
Includeanother
anothermanager
manageror oraahuman
humanresources
resourcesexpert
expertin
in
reviewing
reviewingthe
theallegations.
allegations.
Investigation
Investigation
Obtain
Obtainany
anydocumentation
documentationthatthatsubstantiates
substantiatesemployee
employeetheft,
theft,
stealing
stealingor
orembezzlement,
embezzlement,suchsuchas
asforged
forgedbank
bankchecks,
checks,or
or
computer
computernetwork
networklogs.
logs.
Workplace
WorkplacePolicy
Policy
Her
Hercompany
companyshould
shouldhave
haveaaworkplace
workplacepolicy
policyto
toensure
ensureitit
covers
coversegregious
egregiousacts
actsand
andbehavior
behaviorsuch
suchasasemployee
employeetheft,
theft,
stealing.
stealing.
 Following
Followingprocedures
procedurescan
canbe
beset
setup
upto
tohandle
handlerefference
refference
calls:
calls:
1.Determine
1.Determinethetherelationship
relationshipbetween
betweenthethecandidate
candidateand
andthe
the
reference.
reference.
2.Ascertain
2.Ascertainthe
thelength
lengthofoftime
timethat
thataacandidate
candidateand
andthe
thereference
reference
have
haveknown
knowneach
eachother.
other.
3.Describe,
3.Describe,for
forthe
thebenefit
benefitofofthe
thereference
referencethe
theduties
dutiesof
ofthe
theposition
position
being
beingsearched.
searched.
4.Ask
4.Askthe
thereference
referencetotodescribe
describespecific
specificstrengths
strengthsand
andweaknesses
weaknesses
that
thatthe
thecandidate
candidatepossesses
possesses
5.Summarize
5.Summarizethe theinformation
informationprovided
providedby bythe
thereference
referencetotoconfirm
confirm
that
thatwhat
whatyou
youhave
haverecorded
recordedis isaccurate
accurateand
andcomplete.
complete.
SURMA
SURMA AKHTER
AKHTER
ID:12132101002
ID:12132101002
 FINDINGS
FINDINGS

Lack of attention to equal employment matters

Hard to screen job application.
Rate of turnover is high.
Employees aren’t trusworthy.
Managment system of the company is weak.
Time & money are wasted for new employee recruitment.
 RECOMMENDATI
ON

Provided
Providedconsistent,
consistent,results-driven
results-drivenjanitorial
janitorialcleaning
cleaningservices
servicesto
to
the
theElk
ElkRiver
Riverarea,
area,Northwest
Northwestmetro
metroand
andSouthwest
Southwestmetro.
metro.
Provide
Providecustomers
customerswithwithall
alltheir
theirrestroom
restroomsupplies
suppliesand
andmanage
managethethe
inventory
inventoryfor
forthem,
them,freeing
freeingupupcustomer’s
customer’stime
timetotodo
dowhat
whatthey
theydo
do
best.
best.
no
noobligation
obligationbuilding
buildinginspection.
inspection.
provide
provideaadetailed
detailedproposal
proposalthat
thatkeeps
keepsyour
yourbudget
budgetininmind.
mind.
The
Thecomapny
comapnywants
wantssome
someunique
uniquequalities
qualitiesin
intheir
theiremployees
employees
 CONCLUSIO
CONCLUSIO
NN

Every
Everycompany
companyhas hastwo
twotypes
typesof
ofattitude.Positive
attitude.Positive&&negetive.
negetive.
Negetive
Negetiveattitude
attitudedecreases
decreasesthe
thecompany’s
company’sreputation
reputationbut
butitit
teaches
teachestotodevelop
developthe
thecompany
companyalso.
also.Carter
CarterCleaning
CleaningCompany
Companyis is
facing
facingunwanted
unwantedsituation.
situation.However,the
However,thecompany
companyshould
shouldtake
take
initial
initialsteps
stepsto
tosort
sortout
outtheir
theirinternal
internalproblem
problemtotosave
savetheir
their
reputation.
reputation.
Do you have any question?