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Assessment X

Business Communication Module 8

Failed Achieved Required Last Attempted Total Attempts

25.0% 50.0% 13/11/2018 01:17 3

PM

Section  1

First

Question. 1

In fact, a growing body of research suggests that listening ability, or the perception of effective listening, is
inextricably linked to ---------------in organizations

Answer

Choices
Actual Result Selected
Displayed
a. designation
b. hierarchy
c. power
d. effective individual performance
Feedback : -

Question. 2

Listening helps managers to---------------, as well as facilitate healthy working relationships among team members

Answer

Choices
Actual Result Selected
Displayed
a. make friends
b. create specific roles
c. promote people
d. identify and address conflicts
Feedback : -

Question. 3

It is at the------------- stage that the active listener weighs evidence, sorts fact from opinion, and determines the
presence or absence of bias or prejudice in a message.

Answer

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Actual Result Selected Choices

Displayed
a. Responding
b. Hearing
c. Empathizing
d. Evaluating
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Question. 4

Active listening requires effective use of verbal and nonverbal communication, as well as ------------

Answer

Choices
Actual Result Selected
Displayed
a. mental toughness
b. balanceB
c. good language skills
d. mental and emotional discipline.
Feedback : -

Question. 5

Respond to --------,rather than content as they are generally a better indication of personal meanings than
content is

Answer

Choices
Actual Result Selected
Displayed
a. statements
b. speeches
c. feedback
d. feelings
Feedback : -

Question. 6

According to a recent survey carried out in an Indian company, managers spend ----- of their time listening

Answer

Choices
Actual Result Selected
Displayed
a. 63%
b. 44%

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c. 57%
d. 68%
Feedback : -

Question. 7

Listening is crucial when ---------------

Answer

Choices
Actual Result Selected
Displayed
a. discussing roles
b. emotions are high
c. small talk is made
d. talking shop
Feedback : -

Question. 8

Another term for Level One listening is -------------

Answer

Choices
Actual Result Selected
Displayed
a. superficial listening
b. on-off listening
c. 'empathic' listening
d. red flag listening
Feedback : -

Question. 9

-------------- listening can be dangerous, because misunderstandings may occur since the listener is only slightly
concentrating on what is said

Answer

Choices
Actual Result Selected
Displayed
a. Passive
b. Active
c. Layered
d. Tuned- in
Feedback : -

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Question. 10

The average rate of speaking is 125-150 words per minute and the average listening rate is ----

Answer

Choices
Actual Result Selected
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a. 400 words per minute
b. 500 words per minute
c. 750 words per minute
d. 600 words per minute
Feedback : -

Question. 11

The listening-speaking differential is also known as the ---------

Answer

Choices
Actual Result Selected
Displayed
a. 25-75 problem.
b. 30-70 problem.
c. 40-60 problem.
d. 35-65 problem.
Feedback : -

Question. 12

In order to effectively receive a message one must -------- the message that is being delivered.

Answer

Choices
Actual Result Selected
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a. want to
b. be open to
c. understand
d. project
Feedback : -

Question. 13

------------- means staying focused on the message and the underlying point that it implies.

Answer

Actual Result Selected

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Choices
Displayed
a. Attending
b. Opening
c. Catching
d. Smoothening
Feedback : -

Question. 14

No matter how brilliant a speaker is, most listeners can retain only -----of a talk or a presentation the day after.

Answer

Choices
Actual Result Selected
Displayed
a. 30-40%
b. 10-25%
c. 40-55%
d. 35-50%
Feedback : -

Question. 15

----------------is an important index for listeners to test how much matter has been stored in their memory banks.

Answer

Choices
Actual Result Selected
Displayed
a. ‘Storability’
b. ’Retainability’
c. ‘Memorability’
d. ‘Listenability’
Feedback : -

Question. 16

Active listening happens when the listener hears the various messages being sent, understands their meaning,
and then verifies the meaning by ---------------

Answer

Choices
Actual Result Selected
Displayed
a. questioning
b. offering feedback

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c .recollecting
d. checking
Feedback : -

Question. 17

Our personal ------and beliefs can distort what we hear.

Answer

Choices
Actual Result Selected
Displayed
a. filters
b. chargers
c. reactions
d. responses
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Question. 18

Listening, especially to--------, will tell you what the members of the staff think about the company’s policies and
activities

Answer

Choices
Actual Result Selected
Displayed
a. the channels
b. the grapevine
c. superiors
d. accountants
Feedback : -

Question. 19

Listening is important for the success of -----------policy

Answer

Choices
Actual Result Selected
Displayed
a. the open-door
b. closed –door
c. the organizational
d. first –come, first-served
Feedback : -

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Question. 20

Like brainstorming, ----------is a way to solicit input from team members and develop empathy with customers

Answer

Choices
Actual Result Selected
Displayed
a. stereotyping
b. prototyping
c. soliciting
d. eliciting
Feedback : -

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