X1-AC&FIT series troubleshooting

Note: If you are an installer, for the problems mentioned and not mentioned in this form, please make sure to record the following basic
information when you going to each site, to avoid repetitive work after contacting SolaX.

Inverter Serial Number Picture required

Measure battery voltage with a multimeter Picture required
Measure the AC cable voltage with a multimeter Picture required
Inverter main display Picture required
On the inverter display Pictures required
Go to ‘status’,
 go to ‘grid’, check all status
 go to ‘charger’, check all status
Go to ‘about’
 check ‘internal code’
 check bat version
Go to ‘history’
 check all ‘error logs’
On the inverter display Pictures required
Go to ‘setting’, password 2014
 check ‘safety’
 check ‘power limit’
 check ‘export control’

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Alarm ID Alarm Name Alarm Possible Cause Troubleshooting
Severity
Hardware Trip/ Level 1 Hardware protection fault Try to reboot
TZ Protect Fault  Over current on AC 1) Measure the battery string input
output voltage / current, record it
 Over current on battery 2) Check inverter ‘status’ of ‘grid’
charge and discharge from display, take photo
3) Reboot the inverter, check if the
alarm still exists or not
4) Collect 1&2 information and
contact SolaX technical support
team with the above
information/photos
Mains Lost Fault/ Level 1 Grid lost 1) Check AC wiring
Grid Lost Fault  Cannot detect grid 2) Measure voltage from ‘AC’ plugs
voltage 3) Measure voltage from ‘AC’
 Grid voltage is abnormal terminal inside the inverter
Grid Volt Fault Level 2  Local grid voltage 1) If the alarm occurs occasionally,
exceeds the inverter the grid might be abnormal
upper voltage protection temporarily, inverter automatically
value recovers when detecting grid
 Broken Neutral Line comes normal
causes that the inverter 2) If the fault persists long time check
boosts its voltage the neutral line wiring
3) If the alarm occurs frequently,
check the grid voltage whether is
in acceptable range. If no, contact
local power operator.
4) If yes, go to inverter display or use
SolaX APP to modify the inverter
voltage range
2
Grid Freq Fault Level 1 Local grid frequency may go 1) If the alarm occurs
beyond the inverter frequency occasionally, the grid might be
protection range abnormal temporarily, inverter
automatically recovers when
detecting grid comes normal
2) If the alarm occurs frequently,
check the grid frequency whether
is in acceptable range. If no,
contact local power operator
3) If yes, go to inverter display or use
SolaX APP to modify the inverter
frequency protection range
Bat Volt Fault Level 1 Battery voltage fault 1) Check connected load power
2) Turn off AC output switch, battery.
Re-plug, AC cable and battery
cable.
3) Turn on AC output switch, battery
after 5 minutes
4) Try to upgrade the inverter
firmware with USB-disk
5) If alarm persists, contact SolaX
technical team with the above
information/photos
Ac10Mins_Voltage Level 1 10 minutes Over Voltage 1) If the alarm occurs occasionally,
_Fault Protection the grid might be abnormal
 The 10-minutes average temporarily, inverter automatically
grid voltage is higher recovers when detecting grid
than the local grid safety comes normal
standard 2) If the alarm occurs frequently,
check the grid voltage whether is
in acceptable range. If no, contact
local power operator.
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 3) If yes, go to inverter display or use
SolaX APP to modify the inverter
voltage range
4) If alarm persists, contact SolaX
technical team with the above
information/photos
DCI_OCP_Fault Level 2 DC over current in AC circuit 1) Check connected load power
2) Turn off AC output switch, battery.
Re-plug AC cable and battery
cable.
3) Turn on AC output switch, battery
after 5 minutes
4) Check the grid reading, charger
reading from ‘status’ of inverter
display, take photo
5) Check ‘internal code’
6) Try to upgrade the inverter
firmware with USB-disk
7) If alarm persists, contact SolaX
technical team with the above
information/photos
Dcv_OVP_Fault Level 1 DC over voltage in AC circuit 1) Check connected load power
2) Turn off AC output switch, battery.
Re-plug AC cable and battery
cable.
3) Turn on AC output switch, battery
after 5 minutes
4) Check the grid reading, charger
reading from ‘status’ of inverter
display, take photo
5) Check ‘internal code’
6) Try to upgrade the inverter
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 firmware with USB-disk
7) If alarm persists, contact SolaX
technical team with the above
information/photos
SW_OCP_Fault Level 2 Software over current 1) Check connected load power
2) Turn off AC output switch, battery.
Re-plug AC cable and battery
cable.
3) Turn on AC output switch, battery
after 5 minutes
4) Check the grid reading, charger
reading from ‘status’ of inverter
display, take photo
5) Check ‘internal code’
6) Try to upgrade the inverter
firmware with USB-disk
7) If alarm persists, contact SolaX
technical team with the above
information/photos
RC Fault Level 0 Leakage over current 1) Check the site weather and
installation ambient environment
2) Turn off AC output switch, battery.
AC cable and battery cable.
3) Turn on AC output switch, battery
after 5 minutes
4) Check the grid reading, charger
reading from ‘status’ of inverter
display, take photos
5) Measure the impedance of BAT+/-
of string to Ground, and take
photos.
6) Measure the impedance of BAT+/-
5

Isolation Fault Level 2 Insulation Resistance
Protection
 High ambient humidity
like seaside can
decrease the inverter
insulation resistance
 PV cable sheath is
damaged or aged
 Inverter firmware issue
Temp Over Fault Level 1  Temperature is too high
 Temperature is too low
of inverter to Ground, and take
photos.
7) Check ‘internal code’
8) Try to upgrade the inverter
firmware with USB-Disk
1) If alarm persists, contact
SolaX
1) Make sure the inverter earth
connection is well
2) Turn off AC output switch, battery.
AC cable and battery cable.
3) Turn on AC output switch, battery
after 5 minutes
4) Check the grid reading, charger
reading from ‘status’ of inverter
display, take photos
5) Measure the impedance of BAT+/-
of string to Ground, and take
photos.
6) Measure the impedance of BAT+/-
of inverter to Ground, and take
photos.
7) Check ‘internal code’
8) Try to upgrade the inverter
firmware with USB-Disk
9) If alarm persists, contact SolaX
team with the above
information/photos
1) Check the ventilation and ambient
temperature of installation position
2) If the ventilation is poor and
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 ambient temperature exceeds the
upper threshold, improve the
ventilation and ambient
3) If the ventilation and ambient
temperature both meet the
requirements, reboot the inverter;
4) If alarm still exists, contact SolaX
technical support team with the
above information/photos
Bat Con Dir_Fault Level 0 Positive and negative poles 1) Check battery cable wiring and
of battery are opposite battery voltage. Check the polarity
of battery cable.
2) Turn off AC output switch, battery.
Re-plug AC cable and battery
cable.
3) Turn on AC output switch, battery
after 5 minutes
4) Check the grid reading, charger
reading from ‘status’ of inverter
display, take photo
5) Check ‘internal code’
6) Try to upgrade the inverter
firmware with USB-disk
7) If alarm persists, contact SolaX
team with the above
information/photos
EPS Over Load Level 1 Over load on EPS mode 1) Check whether the inverter could
recover automatically when grid is
on；
2) Check the discharge limit in
charge section. If the limit is too

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 low, raise the limit in
"Setting"-"Advanced"-"battery"
section；
3) Press "ESC" to clear this alarm.
Reduce the EPS load. This alarm
happens more when using
lead-acid battery, since the
voltage fluctuation of lead-acid
battery is more obvious；
4) Check if there's inductive or
capacitive EPS load. If so, remove
those loads and try again
5) Turn off all the EPS loads. And
add EPS load one by one
gradually, and see at which load it
will trigger this error
SoftVerFault Level 0 DSP version and ARM 1) Turn off AC output switch, battery.
version unmatched Re-plug AC cable and battery
cable.
2) Turn on AC output switch, battery
after 5 minutes
3) Try to upgrade the inverter
firmware with USB-disk
4) If alarm persists, contact SolaX
technical team with the above
information/photos
BMS lost Level 0 BMS cable not connected 1) Check the BMS cable connection
2) Turn off AC output switch, battery.
Re-plug AC cable and battery
cable.
3) Turn on AC output switch, battery
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 after 5 minutes
4) Change the BMS-to-inverter cable
5) If alarm persists, contact SolaX
technical team with the above
information/photos
Inter_Com_Fault Level 0 master DSP and slave DSP 1) Turn off AC output switch, battery.
comm error Re-plug AC cable and battery
cable.
2) Turn on AC output switch, battery
after 5 minutes
3) Try to upgrade the inverter
firmware with USB-disk
4) If alarm persists, contact SolaX
technical team with the above
information/photos
1) Change the fan
2) If alarm persists, contact SolaX
Fan Fault Level 1 Fan faulty
technical team with the above
information/photos
EEPROM fault Level 1  EEPROM fault； 1) Turn off AC output switch, battery.
 Communication between Re-plug AC cable and battery
EEPROM and DSP is cable.
faulty 2) Turn on AC output switch, battery
after 5 minutes
3) Try to upgrade the inverter
firmware with USB-disk
4) If alarm persists, contact SolaX
technical team with the above
information/photos
RCD Fault Level 1 Leakage current circuit fault 1) Turn off AC output switch, battery.
inside the inverter Re-plug AC cable and battery

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 cable.
2) Turn on AC output switch, battery
after 5 minutes
3) Try to upgrade the inverter
firmware with USB-disk
4) If alarm persists, contact SolaX
technical team with the above
information/photos
EPS relay fault Level 0 Can't detect feed-back signal 1) Turn off AC output switch, battery.
of relay Re-plug AC cable and battery
cable.
2) Turn on AC output switch, battery
after 5 minutes
3) Try to upgrade the inverter
firmware with USB-disk
4) If alarm persists, contact SolaX
technical team with the above
information/photos
Grid relay fault Level 0 Can't detect feed-back signal 1) Check AC wiring
of relay 2) Turn off AC output switch, battery.
Re-plug AC cable and battery
cable.
3) Turn on AC output switch, battery
after 5 minutes
4) Try to upgrade the inverter
firmware with USB-disk
5) If alarm persists, contact SolaX
technical team with the above
information/photos
Other device fault Level 1  Inverter ID resistance 1) Check if the positive and negative
fault； poles of DC are opposite；

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  Internal hardware
unmatched
DSPVerFault Level 0 DSP version unmatched
Meter Fault Level 1  Energy Meter wiring
incorrect
 ‘Export control’ is
enabled without meter
connection
 Meter function enabled,
but meter ID and inverter
ID unmatched
 Baud rate of meter is
different from inverter
baudrate setting, usually
it’s 9600.
2) Turn off AC output switch, battery.
Re-plug AC cable and battery
cable.
3) Turn on AC output switch, battery
after 5 minutes
4) Try to upgrade the inverter
firmware with USB-disk
5) If alarm persists, contact SolaX
technical team with the above
information/photos
1) Try to upgrade the inverter
firmware with USB-disk
2) If alarm persists, contact SolaX
technical team with the above
information/photos
1) Ensure the energy meter or CT is
purchased from SolaX or an
authorized distributor of SolaX.
2) Check whether the RS485A &
RS485B communication port of
the meter corresponds to the
RS485A & RS485B of the inverter
3) Check meter communication
wiring, such as the RJ45
connectors, and take photos.
4) If there’s “meter setting”, please
check the address set on inverter,
which corresponds with the meter.
("setting"-"meter"- address") .
a) Check the meter address of the
meter by default as add: 001
b) Check the meter baud rate of the
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 meter by default is Baud 9600
c) Check the meter setting ADD on
the inverter: 1 and Baud rate 9600
d) Send the photos of the above and
meter SN printed on the top cover
of meter to SolaX support for
assistance.

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